This is 99% invisible, I'm Roman Mars.
If there's one thing we like here at 99PI, it's serendipity, those little unexpected
moments of magic that puncture the blouse of everyday life.
But why leave serendipity to chance?
What if you could design serendipity into someone's life, or some other magical experience
to make a better world?
While our friends at Death Sex and Money found someone who does just that.
He calls himself an experienced designer, but that title might undersell him a little
bit.
To quote the great Tony Hawk, "He's fucking really Wonka!"
And the equally great Anna Sale at Death Sex and Money would like to introduce him to
you.
skateboarding legend Tony Hawk hosted a podcast with radio personality Jason Ellis.
Hey everybody, Jason Ellis and Tony Hawk, Hulk First Wolf greatest podcast of all time
in the history of the universe.
What he said about our podcast.
On an episode last year, Jason asked about a recent trip Tony had been on.
You were in the desert, let me take you from the beginning.
There's a guy I know that I've become friends with in New York, and he creates experiences.
And when I say create experiences, I cannot do it justice of what he is capable of and
what he has put together for people.
The guy who helped Tony is named Indy Austin.
But if you're thinking high-end party host or wedding planner for rich people and celebrities,
you've got the wrong idea.
I went to his place in New York the last time I visited, we were just talking about other
stuff.
And I said, would you consider doing something from my office because we have a holiday
thing every year, but I'm kind of running out of ideas, he's just like, what can we work
with?
And I said, well, I'd like to do something that is relatively close, but if we have to
drive a little bit, that's fine.
And those are the parameters I give him.
I don't know what he has, what he's planning.
And so we have our weekly meeting and everyone's there.
And then there were all these gifts on the desk, which was not, not the usual holiday gift
exchange.
And so I get instructions like, open the gifts.
So we open the gifts.
There's like a shovel, a pickaxe, a first aid kit.
There's a locked briefcase and a set of keys.
Look outside and there's this passenger van.
And then I just get a location.
We just start driving out to the desert and we are driving, I mean, signs are like, no
motorized vehicles, passes point, government property.
And then we go around this corner and there's a train.
Indy and his team built a five car train from old parts.
It ran on abandoned tracks on public land in the Southern California desert.
It was whimsical, a piano player on one car, a bar car.
But at the center of the experience was a ceremony.
Like most of the things, Indy designs, at some point you encounter a personal challenge
that cuts you to the quick.
Tony said there were some relationships among his colleagues that needed mending.
When the train was far out, Indy gave the team a bottle of whiskey and told them to bury
it and make a promise.
We go bury this bottle that we made a pact about.
If one of us passes away, we're going to go find the bottle and share it.
In this episode, I talked to Tony Hawk and the train builder, Indy Austin, who has designed
hundreds of experiences from scavenger hunts to coming of age rituals and funerals.
And for me, talking to Indy about the origins of his work and the meaning behind it all
was transformative, prepare to be wowed.
My job as a designer of experiences is just to place stepping stones.
So I'm creating a whole scenario of some type, but it's just a series of stepping stones.
The story of results out of that, but it isn't a story I'm telling, is something that happens
personal to you.
This is Death, Sex, and Money.
The show from Slate about the things we think about a lot need to talk about more.
I'm Anna Sails.
Tony Hawk first bonded with Indy Austin over their love of rare whiskies.
Before Indy designed an experience for Tony, he hosted Tony and his wife at his tiny
bar, which seats two guests.
It's made to look like a toll booth you'd find on the highway.
So he's at the sort of the toll booth side of it and then you're where the window would
be, but the window's behind you and he has this whole selection of bottles and stuff behind
them.
But it's tight.
Yes, there are three people in it, but there's no room for anything else.
I imagine in your work and in your life, you've been around a lot of people who do things
a little differently.
What is it when you think of him and what he's able to dream up?
Do you think that what is it that he allows himself to do that other people just don't?
What makes what he does special?
I think he works outside the limits, well, firstly of the law.
And of any sort of limitations of what you think, where you think you can go, what you
think you can be involved with, I think it's more of that element that he sees a landscape
or a city and he sees it for possibilities and opportunities to, you know, oh, what if
we could get up there?
It kind of reminds me of like how I think of skaters like, you know, scanning the landscape
for where they can skate.
Yeah, you see the world in a totally different perspective.
Seeing things from a different perspective, for skaters and for Indy, sometimes involves
trespassing.
Indy has been known to create speakeasies in water towers, hotel basements, and once for
Tony Hawk in the San Diego sewer system.
And then we go down and there's this entire passageway under the street that I don't
know existed.
And then we walk below San Diego for a couple of miles.
So we're like, we're the Teenage Mutant Ninja Turtles.
Exactly.
And, you know, the fact that I, sure, I facilitated it in the sense that I paid for it, but also,
you know, that I tapped his resources and his imagination.
He's fucking Willy Wonka.
Like Willy Wonka, the experiences Indy designs can be dangerous.
Like once he helped a wife of a well-known author recreate a kidnapping scene from one
of the author's books, they also can reveal something about your character.
According to Tony Hawk, Indy helped a high profile couple after infidelity.
Some big hip-hop artist, I'm not sure who it was at all, created this whole experience
because he wanted to apologize or make up too.
Indy did not want to talk about this job.
And at every turn, she had to make a choice.
And Indy also designs rituals for things we all go through, like a coming-of-age ceremony
for a 13-year-old boy.
They stranded him alone on an abandoned island with a backpack, food, and a flayer.
And he designs funerals.
That's really where it all started.
I met Indy Austin and our slate offices in New York City back in June.
He doesn't take that long to learn.
He is obsessed with locks and keys and scan spaces that could be used for experiences.
Like when we gave him the key card to give him access to the bathroom, he took his time
to see where else in the building it would work.
When he came back, he said sneakily, this opens so many doors.
When we sat down to talk for the interview, he presented me with a present, a little
metal thing that was about the size of a credit card with different grooves cut out.
He had to explain to me, I could use this to pick all kinds of locks.
I brought this to give to you in a way to show you that I'm giving a permission to unlock
something.
Oh, okay.
Yeah.
Or, well, if we're going to unpack. I thought you were just letting me break my rules.
Great.
Oh, that's great.
So, but here's the thing.
I don't want to tell you that in advance, that that's what's happening.
That's just how I, that's where that is coming from in me.
And this is exactly how I, this is a great example of how I work, which is I won't normally
tell you what I think it means to me.
I'll let you have your own experience of it.
But to me, I'm thinking, okay, if I'm going to talk to someone, I don't know, let them
ask me a bunch of questions that I don't know, how am I approaching that?
And my approach is, I'm going to see if we're going to unlock something.
I don't know.
Or, you know, we're gonna get in.
I don't know what it is, but maybe there's somewhere we go.
That's great. - Thank you.
- My pleasure.
Will you describe what you do?
- I call myself an experienced designer,
which of course, immediately makes people ask what is that?
- It almost sounds like a tech job.
It sounds like a user-experienced job.
- Yeah, it's a good smoke screen.
There's no formalized field that is experienced design
for real world in person things.
So we don't have a convenient container for it yet.
- Isn't that interesting?
Like, we have a word for performance art.
- Yeah.
- So if there's like something artificial
and artifice happening in real life, we have that word.
If it's an event, we have an event designer or event planner,
but experience is different
because it's, well, how is an experience different from an event?
- So one way of saying it, you could say that like every,
every event is something that you can experience
if you're being present for it.
But a thing that I'm always trying to make
is something that isn't just an occurrence out there
in the world, but is an occurrence inside you
in a way that matters to you personally.
- Yeah, the first thing I want to know about
of all of the different things that you have designed,
can you tell me about designing experiences
around funeral rituals?
Like how did you first work on some kind of ritual
for celebrating the life of somebody after they were gone?
So I grew up near a town in Southeast Alaska
where a little village in the islands
that had very powerful funeral traditions.
My parents are my mother's playing the piano
and my father's playing the cello and I'm singing.
And these funnels would go on for many, many hours.
Be really long.
So long that a meal would be served in the middle of it,
people would be taking naps, then they would be dancing,
then there'd be more music, then there'd be really long speeches,
then there'd be even more speeches,
then speeches would come after the speeches
and then there'd be more music
and we might sing several times throughout this
and then just be like hanging out
in this giant funeral tradition.
- How should I understand the faith tradition
that these funerals were a part of, or the. - That village that I grew up near is a clinkit native village.
That's the tribe is clinkit and it is probably
about 80% native, maybe.
- Is your family indigenous?
- No, no, no, my family is a classic American Catholic combination
of Irish and Italian in the 70s.
My parents decided they wanted to move out to the woods,
which was, I think it was happening a lot at that time.
- Kind of like a back to the land tradition,
like hippie sort of infused vibe in your family.
- Exactly.
- Okay, and this is the community you grew up in.
- Yes, yeah.
- How many people?
- Usually about 60, 70 people, something like that.
- And small.
- Yeah.
- How many kids were around?
- Not many, most of the time.
A lot of the time when I was a kid,
it was just me and a lot of adults.
- So this is a huge part of your life
because then if there's a lot of older people in the community,
I mean, there were funerals were part of what happened.
- Yes.
- In life, you showed up, you were a part of this ceremony.
You had a role to play, but other people played other roles.
- I mean, if you think about it,
there's more funerals than there are weddings.
But actually, let me tell you,
let me skip ahead to adulthood.
- Okay, like I didn't know I was gonna like,
I don't know, that funerals would continue to be important.
I mean, it's amazing, everyone we know
dies at some point and/or you do first.
So funerals are a really important part of your life,
but like do you spend a lot of time thinking about
like all the funerals you're gonna attend
of all the people you love?
You wanna spend time thinking about like
all the fun stuff you're gonna do together.
- So I went to a funeral.
That was for a friend of mine who died young
and his mother was kind of running the funeral.
And I think in her grief, what made sense to her
was to have this funeral be all about Jesus.
It was a super Jesus-centric funeral,
which maybe makes sense if Jesus is your thing.
It's what made sense to his mother.
But as his friend sitting in the audience,
I remember being horrified at how this didn't actually
honor him, or he was like a vowed atheist,
and he would've been horrified if he'd seen
what we were saying in his name.
And I didn't blame his mother.
I've made sense where she was coming from,
but I just remember thinking,
oh my God, this is such a missed opportunity
to actually honor who this person actually was
and who he was for who he was.
The first funeral Indie ever designed
came a few months after his friends.
He got a letter from a woman who was dying
and she wanted help to plan her funeral.
After talking, they decided that she would like to throw
a big party after she was gone.
It was simple and special.
Over the years, Indie's funeral planning
has gotten more elaborate, like the one for a lawyer
in New York City who had brain cancer.
- This man wrote me and he said,
I don't have any family members.
I have like someone cousin somewhere who's been,
everyone else in my family is gone.
I have no immediate family.
But I have a board game group.
And it's five of my buddies
and we've been playing board games ever since.
We were in college.
And he said, the first week in freshman year,
in our freshman year dorm in college,
we all met and started playing board games
and we've been meeting now every year since.
And we spend one weekend of the year
and we all get together.
At this point, they're all scattered around
but they get together and play board games.
And he said, I'm going to be the first one to die
and those guys are going to miss me.
But they're not going to want to go to the cemetery
with a show full of dirt or whatever that is.
He was like, so the normal stuff doesn't make any sense.
Can you make something?
I was like, absolutely, we can absolutely make something.
So he lived maybe another six months, I think.
And the next, at the next board game night,
after he died, the five friends gathered.
It was here that was also here in New York
and a messenger came to the door with a box.
And they opened the box and inside there was a game.
It was a board game.
I would say it kind of looked like,
it sort of looked like a monopoly board
in that it was square.
You unfold this cardboard thing and it's square
and there's spaces around the outside
and you have little pieces and some dice and their cards.
And sort of, if you're picturing the face
of a monopoly board, it's kind of what it looked like.
But as they started to play,
it became the game mechanisms of every board game
that they had played together over the years.
A little piece taken from every different board game.
And as they drew cards,
it became stories of their time together.
And as they went around the board,
they went backwards through time and backwards
through all the games that they'd played over the years,
all the way back until the end of the board,
they were back in their freshman year dorm
meeting each other for the first time on that first night.
And when they were done playing the game,
the end state of the game was the final instructions
where it falls up the board and put it back in the box.
And there was a secret compartment
in the bottom of this big wooden box.
And in the secret compartment that were his ashes
and collapsible shovel and his final wish was
that they take the box into the central park
in the middle of the night and dig a hole
under this particular tree and bury the box.
Which were absolutely not supposed to do.
And that's what they did.
- The whole box that included the board game?
- Yes, they played the game one time
and then it was buried with him.
- Do you feel comfortable sharing
like what the process was of making that with him?
Like how you sat with him, you gathered the stories,
you thought about the mechanisms of the different games
with him.
- Yes.
- He was in pretty good shape.
And so as soon as we came back to him and I said,
I think the thing is a game.
Like what is your funeral?
Obviously it's a game.
So what is this board game?
And it was his idea that it was all the games that they played.
And so we took game mechanic.
He made a huge list of all these games
and we kind of placed them by year.
He was like, okay, well, this game came out in this year
and we tried it for the first time and we hated it.
And here's why we hated that game.
It was terrible, I was like, great, we can use that.
We're gonna use that piece.
Or this other game, we keep replaying this one over the years
'cause actually it's really good.
Okay, well, let's take some of the mechanisms of that.
We ended up with a thing that was so complicated.
There's no way I could ever play it or you could play it.
You had to be the people.
- This game did.
- Yeah.
- How do we, this board game, you know,
mega board game nerds who really knew all the intricacies,
or who could remember it be like,
"Oh, that game we played back in 2004."
That was a terrible game, and here's why it sucked.
Oh yeah, we're gonna use that.
Hey, you know, that's a good example of it being
particular and peculiar for them,
but because also like, I wasn't there.
- Yeah. - I only know about how it was.
- You said it in a messenger. - How it was.
- Yes. - You never met.
- No one else is there.
- And didn't get to witness them playing game.
- That's correct.
It wasn't for me, it wasn't for anyone else.
That's a good example of like,
sometimes you're making a thing
and you aren't supposed to be present for it.
That's fine.
I don't need to be there.
Like, it's for the people it's for.
- Maybe that sometimes includes me,
but a lot of times it doesn't.
- I wanna go back now. - Yes.
- I wanna be able to understand a little bit
more of the through line of,
so you're a child in a very small
rural community in southeastern Alaska.
Did you have the sense as a child
that you weren't gonna stay there when you grew up?
- No.
No, I was in a world that was a complete and total world.
- Uh-huh.
- What I didn't know was that my parents were world builders
and I was living inside a world that they had built.
- Can you tell me what you mean by that?
- Sure, I grew up inside a performance.
That was my parents' performance of the end of the world.
So it was the reason they moved to Alaska
was because the apocalypse was coming
and they were gonna prepare for the end.
- Coming up, Indy talks about the ideology
in his parents' doomsday cult
and what it took to leave.
When you left it, it felt like you were running away.
- No, no, it felt like failure.
It felt like I failed.
I had my whole community and my family and all my people
and I couldn't make something for them
or I couldn't meet them where they needed to be met.
- This is Death Sex and Money from Slate.
I'm Anna Sale.
- Indy Austin says his family was part of a cult
called The Move.
It's a non-denominational Christian group
founded in the 1960s around the idea
that the end times were coming.
- It was every piece, it was every part.
Sometimes it was Brinstone, sometimes it was fire,
sometimes it was the government, sometimes it was everybody.
It's everything.
- You grew up in a strong, close system
with a particular worldview
and there was a lot of fear.
Is that right?
- Yes, that is a great observation.
Yeah, that's a very fear-based perspective on the world.
- Did you feel afraid?
- I did not personally feel afraid.
- Is that what you thought,
is that what started to kind of create the gaps?
- Well, like when you're a kid,
you're not like looking forward to everything ending.
Everything's beginning and you're like,
how do I start stuff and where do I go?
Like, I wanna make things.
That feels like a beginning
and that's a very different perspective than,
so I was always aware that I didn't share
my community's perspective on how to look at the world
because I wanted to start things
and I felt optimistic.
I don't know why exactly,
but I felt optimistic about maybe making things.
- Was there a break from you,
between you and that community at a certain point?
- Oh, absolutely.
- Like a discreet break or was it a long drawn out?
- Both, both, but there was a discreet break.
There was a, yeah.
- How old were you?
- I was 17 and then I went back when I was 19
and I said, you know, I'm gonna give it six more months.
I'm gonna try.
I don't, why isn't this working for me?
Why can't I do it?
I see a bunch of other people can do it.
Why can't I do this?
- All your people.
- Yeah.
- Like your people you love.
- Those are my people, this is my family.
Why is my family doing it and I can't do it.
What's wrong with me?
That's what it felt like.
And I went back, I spent six months.
I committed to six months.
I said, I'm gonna go back, I'm gonna try again.
And I'm gonna commit to six months to make sure I know
that I'm not just like following some, you know,
bad mood that day on by day two.
I knew it wasn't gonna work.
But I spent all six months 'cause I committed to it.
And I was like, I'm sticking this out.
And then I left.
And then that was the last time I, yeah.
Then I really left.
- Where did you go when you left?
- Ah, the first thing I did is I got a job
with the Forest Service, classic Alaska job.
It was a great job.
We were flown to work every day in a helicopter.
I was hiking around in top of mountains.
It was an awesome job.
And then, you know, I went to some of the nearest places.
I went to Anchorage for a little bit.
I went to Alaska for a little bit.
I went to Seattle for a bit.
And, you know, not too far away places.
I could find a job.
Turns out growing up in the bush means you have lots
of handy skills.
- Yeah, you're not useless.
- No, people, and turns out everyone needs something
built or made somewhere.
- Wait, like what?
- Ah, just like, you know, I got a job renovating apartments
and it turned out they really liked me
because I could do almost every single piece of the thing.
I could replace windows.
I could replace the trim.
I could paint the thing.
I was like, well, I can swing a hammer.
And I wasn't like, this is my life.
But I was like, this is the next thing.
- Did you, in your 20s, did you find yourself
sort of gravitating to different systems
to try them out like churches or?
- No, not really.
I mean, briefly, I would occasionally eyeball
other systems briefly.
But very briefly, I wasn't like,
I'm now lost without that system
and have to get found or get saved
or have some whole structure.
I was like, I'm just gonna move without the structure
and find out what happens.
'Cause I was curious about that.
I was like, am I just immediately gonna start
murdering and raping people without a system?
What's gonna happen?
Is that, turns out, no, just 'cause you don't have a system
doesn't mean that there isn't some built-in human sense
of what is right in the world or what is right for you.
And it turned out.
- But there's some rules that you'll break.
- Oh, lots, absolutely, lots of rules.
But the rules are mostly made up
and the rules are mostly something we get to choose about.
And I feel that that's not like a burden to navigate.
I feel like it's a privilege to get to navigate that
and to get to play with.
So most of the boundaries that we have in the world
are, we've all sort of collectively agreed
or agreed to not think about them.
We're really good at, we're really good at just being
a river that carves a course.
And once we have a deep channel,
you just keep flowing in the same channel of thought
that you've always flowed in, that's super easy to do.
I didn't want to be stuck in the river.
I was like, how do I find the edge and climb up
and stick my eyes over the edge of this channel
that my mind has carved?
How do you get out of your own mind in your own space?
And the answer to that for me was to generosity.
- Okay, tell me about that.
I found that I hadn't, I felt really powerless
when I was, so for example, when I was living my community,
I felt really powerless.
Or at other times in life, I felt often felt very powerless.
And in those times, I found that one of the things
that really worked for me was to act with generosity
towards things that maybe didn't deserve the generosity.
Someone you hate, if you can be generous towards them
or someone who hates you, if you are generous towards them,
they have no power over that part of the thing
that you control.
You weirdly enough are outside of all of their jurisdiction
when you're acting with generosity.
- You're taking your power back by giving away things.
- Yeah, yes.
- Can you give me like a concrete example
of when you first started to see like, oh,
this is a hack here, if I can figure out how to be generous
in this interaction or this relationship,
like what was one of the first things you,
where you gave it that name?
- Okay, I think I can, I think I can name,
I think I can make a name in our example.
I had a moment in my early 20s
where I was with a group of friends.
And I was tired of my problems
or being feeling stuck in my head.
And I found that making a generous surprise for my friends
was, I don't know why I initially started doing that,
but I think I did that 'cause I was just curious.
I was like, I'm curious to how they would react.
So first there was curiosity.
And then my friends experiencing the surprise
and me seeing their joy at having something small
but generous made for them, like that.
made me realize that the entire time and process that I had spent making this little surprise for
them. That was all time in which I was like really alive. I think we call that flow state. I wasn't
worried about my problems and I wasn't in any state of fear. And so there was a moment where
the house that my parents built in the wilderness of Alaska. That was only meant to last five years
because the end was coming. I started to fall into the swamp. The foundation rotted,
because we just a bunch of stumps. My father built the house. It was built on a bunch of stumps.
Well, 25 years later, the stumps were rotting and the house was falling into the swamp.
And that was a moment where I wasn't on speaking terms with my parents. But I decided that I was
like, you know, here's the thing I can do. I can go back and put a foundation under their house.
And that is an act of generosity that I can do that they won't have any control over how I get
to give and what I'm giving. And that's the only way I know to like work on repairing our relationship.
And so I spent a summer. That was the first time I went back to Alaska and I spent a summer
crawling through the mud under my parents' house, dragging giant beams into the trenches,
jacking the entire house up and then pouring a cement foundation. And it's not setting the house
back down on the cement. Personally, rebuilding the foundation of your family home. Yes.
It's very on the nose. Coming up, Indy finds a home in New York City. And he tells me about a
current project he's working on. It's one that has sparked a lot of conversations for me around
the dinner table. How would you feel if you found out that your friends were paying for someone
to secretly create good luck for you for six years? Yeah. We had a lot of long conversations about
what the ethical boundary was.
Indy Austin moved to New York City in his late 20s. He said he was immediately attracted to the
energy and also to the sense that there were places to uncover and to infiltrate boundaries
to be played with. I'd never been to a place where I was like, oh, there's a space here to make
something. I think part of the exploring what this place is has a foreigner to the city.
Definitely is just physically moving around through the city. But part of it is exploring
what people's norms and rules are. And it's very interesting to see who cares about what.
And so on some streets, it doesn't matter what buildings are on the street. There's like
an eagle-eyed old lady sitting in the window. You know it. And she knows everything that's
going on in the street and there's nothing like she is watching. Other streets, though,
no one's watching and no one cares. So I'd be like, why? And I couldn't always tell why. It wasn't
obvious to me why one should be in one place first or the other. So number one, I was just like,
who cares about what? And the moment you start asking yourself who cares about what,
you start seeing all the cracks in the gaps. And there are cracks in the care all over the city.
And when you go into those cracks, that's where you find space to make transformation happen
or space to bring some love and attention. And that love and attention is really transformative
and really powerful. Do you remember the first experience that somebody offered to compensate you for?
That you did? No one's ever asked me this question. I think it was this guy who came to a
friend's birthday party where I had done a tiny little photo scavenger hunt thing,
a little miniature version of these scavenger hunts that we would do, we'd get a bunch of friends
together and we'd do these photo scavenger hunts where everyone gets a little disposable camera
and 10 captions to photos that don't exist yet. And then we'd send them out into the city
and then I'll congregate back at somebody's apartment and go through all the photos and I got
a house on. So like an example would be a caption would be like, look how many fit in here.
Something like that. And this guy came to one of these things, just a fun thing we're doing for
friends. And he was like, can you do like a birthday party? And I said, no, I don't think so.
He said, I have to go to hire you to do this birthday party. I said, I don't think so.
But maybe there is something you need that I could bake. And then we talked about it and it ended
up that what he really wanted wasn't a big birthday party. He really wanted to do something special
for a skull friend. And I was like, I can help you make a really good gift. But that process,
I didn't know I was doing a design process. I was just having a talk to figure out what the
thing was. But that actually turned out to be what a design process is where you spend time
with someone to actually learn what they really need or where they end where they wish to end up or
how they want the people to feel when they're done. And usually people can answer those questions.
Usually people know, oh, I want my people to feel this kind of way where I hope my hope is
this kind of feeling. And almost always you can engineer a path towards that state.
I live in the Bay Area. And I hear there were design a lot around.
Can we find a better one? Well, I think that thing that I'm sort of struck by after hearing
you talk is as a designer. Like you are how different the manifestation of what you design
what it is because you have generosity at the core instead of designing for
clicks or growth or and so it makes me curious just how you when you're around like tech people
who talk about design and I imagine you think about design thinking and a lot of that comes out of
the tech world. Are they people with whom you feel camaraderie? Do you feel like you're on the
other side of the fence from them because you don't share sort of fundamental values? How do you
feel? Oh, I am fundamentally part of the resistance. You are? Oh, absolutely. Yes.
Like, do you feel like you're studying their tools to like be part of the resistance? No, no,
their tools are not very useful. Okay. No, their tools are about getting. I don't know. I,
I'm not Amish. I use a phone when I need to or I'll use tech as necessary but there's very little
I've used to learn about tools that are attempting to get. I think for me, I almost never feel inspired
by tools that are designed to capture your attention to take something from you to convince you
of something. I grew up with weapons grade attention capturing tools and so most of the tech stuff
doesn't resonate for me. If it had any generosity at its core or any connection to beauty,
maybe there'd be something there but most of the tech stuff that comes out of the Bay Area
is remarkably uninterested in beauty and remarkably uninterested in creating something generous in
the world. Did you have to figure out this is a crass question? Yeah, but I'm just curious.
Having, having done it as a way of caring for your community or the way that you socialized
and then it becomes something that you're selling, how did you figure out your rate?
Number one, I'm not selling the thing. People are coming to me and asking me to do something for
them so I'm not like, you're not hustling. The hustle is very different. It doesn't work like
that. I'm not specifically attempting to get a lot of new clients. I'm trying to make work for
the people that I can really make a difference for and that isn't everybody and it shouldn't be.
I once gave someone a run and once told someone that I found what they really needed was to go on a
cruise, take a Disney cruise. I think it was truly a design experience. I thought this is actually
what you should do. They were like, no, but what? Are I supposed to want the artisanal bespoke thing?
I was like, no, I don't know. I think actually you'll get everything you need from that cruise.
That a great time on the cruise. When you are approached by paying clients how much work to
do you say no to? And is there a pattern to what you say? Like I don't need to do that.
I don't think there's any real pattern, but I have some personal formulas or something
or like criteria, which is not always necessary, but I have them if I need them. So sometimes
someone comes to me and they want something and it's not clear to me if it's something
I can contribute to or not or I don't know what the path in is yet. And so then I start
asking myself some questions or I can ask them some questions. So for example, I know just
off the bat that I'm very motivated by generosity. I love place. So things that arise out of place
are really potent. Intimacy is very important to me and I love making intimate experiences
even if they're large scale. So sometimes we make something for thousands of people,
but they'll be real intimate moments in it. And of course transgression. Transgression.
If people are willing to transgress, it doesn't have to mean physically. I think trespassing
is really easy to point to because it's very photogenic or complicated to talk about
is other kinds of transgression. So emotional transgression or perhaps consent transgression.
An experience Indie is working on now plays with consent. In 2019, he was approached by
a group of friends. This woman came to me and said, "I've got a friend who is really
depressed and she has really terrible luck. Is she depressed because she has terrible luck
or does she have terrible luck because she's always depressed?" Well, you know, chicken egg.
They asked Indie to make their friend a party. It seems like the first experience people
usually ask for and the one Indie says no to the most frequently is a party. Indie thought
about it and proposed something different to focus on changing how their friend perceived
her life. I think the way to do this is long term. So if we made some luck, a current
her life, in some respect, it feels to me like luck is actually just pretty mechanical
and procedural. For example, if you had an uncle who had some good connections to the
thing and your uncle was just like, "Hey, I got you hooked up with the things, the
ticks to the thing." You'd be like, "Wow, I'm so lucky." But no one else has got that
uncle. You just haven't had the uncle. Wow, that's great. But that's like some coincidence
you can't control. But maybe I could pretend to be the uncle for this person and hook
him up with some stuff and maybe it would have that sensation of feeling like you're really
fortunate. Things are going your way. Maybe. Yeah.
I'm only guessing. But I said, "If you will commit to funding this for six years, I'll
commit to doing it." And what we'll do is we'll make serendipity. Good luck. Happen
in the life of your friend. But you can't tell her that you're doing this to her. Until
year six, you have to decide. And then you have to decide whether you tell her or don't
tell her and how. And then the very first thing we did, they were like terrible job. Boss
hates her and is horrible. And she's a designer who's working with this company that was awful.
You've heard of them and they suck. And her friends were like, "She's too depressed
to get a new job." And she doesn't believe that anyone would hire her. I was like, "That's
got to be so easy." I was like, "We fixed that." Of course, I didn't know what I was talking
about, but they knew that. I'm making something for the first time and it's new for me. It has
new for you. We're both going into a journey into a thing that we've neither of us has
done before. You're green to try. You don't know what the outcome will be.
Well, we have we have an outcome we're shooting for. I was like, "This is super logistical.
We hire the person who rewrites her resume and makes it look good. You can just hire that
person." And then we made sure that the resume got in front of the people who needed to
see it. And those people forwarded it to some other people. And eventually, one day she
just gets a call from this company. It's like, "Hey, we saw some of your work. We think
you look cool. Wanna just come talk to us?" Okay. She went and talked to them. They were
like, "You're great. You're hard."
It's interesting because that could be perceived as care and it can be perceived as like manipulation.
Yes. Okay. So now you're getting into some of the ethical and philosophical issues here.
So is it or at what point is it no longer caring to make a surprise for someone that you're
lying to them about? And people do this all the time where you're making a special surprise.
And so you're not going to tell them what's happening on the birthday on the special thing.
But then what happens if you extend that for two years? And now you're keeping a secret
for two years. What happens if you extend that for six years? Is it still okay? Is it
beyond some boundary for you? And also what happens when she finds out is she going to think
that all her friends really love her? Or is she going to think that all her friends
are super manipulative? How's it going to read? One of the things I decided was that I
didn't ever want to do anything to her. We can make opportunities available, but if she
doesn't bite, then maybe it wasn't for her. We've done some amazing things for her.
It was really. How many years then? Six.
When's the decision? Almost. Almost. Very soon. Wow. Do you want them to tell her?
I don't think I get to want one way or the other way. Or I don't want to have to want.
I don't want to have to. I think it isn't my decision and it shouldn't be. And I know
if I start wanting, I might unconsciously start influencing them one way or the other,
and I don't want to steer them. They have to decide how their friendship works and
what that looks like and what that means for them.
Have there been when you think back on your body of work, have there been unintended consequences
that you just didn't foresee as a designer? Always. I think always.
Are there any that sort of haunt you? Oh, absolutely. The ones that haunt me the most are like,
like the ones where I lost friendships or I feel like we went through this experience
together, and some part of how we grew in going through this experience may just grow
apart. Also, there's another unintended consequence
that I think experienced a lot, which is it's so good. People want more of it and don't
know to like not want too much of it because how do you draw that boundary exactly? And
some people are like, hey, can we stay here always? Can we be here forever or can we have
this all the time? Or this was so good, what if this is what I do forever and this is
the thing? So I think sometimes the only difference between some of my work and what I realized
my parents were doing is that I have end states and time and dates on my things. Everything
I make ends. That's why I love the magic circle. That's why I love the space in which the
rules are different and the rules are particular. And then we go in there wherever that is.
We describe the boundaries of the thing. Now I'm talking about experience design theory.
But anyway, we go in there, we spend some time in there and then we come back out.
When you say magic circle, I'm like, what does that mean? What are magic circles? You're
reminding me of when I was a child, I went to summer camp and I was one of those kids
who just bowled the last night of summer camp because I didn't want it to end. But of
course, the reason it was precious was because it was ending much like human life. Yeah,
exactly. I can't remember the last day of third grade or fourth grade or sixth grade,
but I can remember the physical feeling of like hugging my, you know, ten mates and
bawling. It just like, and appreciating what it was we shared because was ending. That's
very human. Often in my tiny bar, my little three person bar, told us bar, yeah. Often
in the tiny three person, three some told us, you know, we have a magical time together
with some really good cocktails. And there's just the three of us. And you're like, I don't
want to leave. I want to stay here. This is actually perfect. And I empathize with that.
And I also think it's really important to not spend the rest of your life lost trapped
inside the top. That's Indy Austin, an experienced designer living in New York City. And thank
you to skateboarder Tony Hawk for being game to talk to us about Indy too. This episode
was produced by Zoe Agile. Thank you also to Jeremy Esplume and Stefan Zennock. You heard
a little of the music Stefan composed to accompany Indy's experiences. One and
the sewer another on a tugboat. The rest of the episode, as always, was mixed and engineered
by Andrew Dunn. Cameron Druse is also on the Death Sex of Money team. Daisy Rosario is
our senior supervising producer. Mia Lobelle is the head of Slate Podcasts and Hillary
Fry is Slate's editor-in-chief. You can support the production of our show by joining
our membership program Slate+ and I hope you will if you haven't already. You get bonus
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Indie also told me that for one day in his life, he worked a desk job. It didn't last
long.
I went to a temp agency and I was like, "Okay, Phil, just form it." Then you were just going
to be on call. Got a job where I went for one day, I went and sat at a desk in the front
of this really horrible booze company that was selling this pink vodka. I spent a whole
day sitting at this desk in front of a phone that never rang. No one came in. No one wanted
this vodka. I went back to the temp agency and I was like, "I think I'm in the wrong place.
I did that job one day." I said, "Left that job. They gave me a bottle of the pink vodka."
You're like, "You haven't tried it?" I was like, "Well, I haven't been clubbing lately."
I'm Aniseil and this is DeathSexMoney from Slate.