The real reason CEOs want you using AI meeting notes
71m 41s
This episode explores the evolving role of AI in everyday work and media. Accenture and Spotify collaborate to automate ad sales, freeing up time for meaningful brand connections. Google Chrome introduces Gemini integration, enabling users to tackle complex tasks with AI-powered help. The show highlights Granola, a viral AI note-taking app now valued at over $1 billion, which has expanded beyond individual use to support team collaboration through shared spaces and real-time meeting context. Sam Stevenson, co-founder of Granola, discusses the app’s philosophy of data openness—allowing users to export and reuse notes across tools—despite traditional concerns about data lock-in. This approach enables deeper integration with other platforms like Claude and Notion. The conversation touches on key challenges, including speaker identification in meetings and the need for smarter AI to extract actionable insights from vast meeting transcripts. A recurring theme is the shift toward human-centered, context-rich AI tools that work within messy, real-world environments. The hosts also explore broader cultural trends, such as the resurgence of film photography as a counterpoint to digital over-saturation and the growing importance of transparency in content creation. Ultimately, the episode emphasizes that the future of AI lies not in isolation, but in seamless, ethical, and user-centric integration across tools and workflows.
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Ellis has AI butthole icons in our show prep notes, and I just want Ellis to ask about that.
What is that about?
Obviously, it is different than the little Claude butthole I have or the OpenAI techno butthole.
Yeah, I mean, it's certainly adjacent, right?
Yeah, it's a butthole adjacent.
Yeah, I'll give you that.
Yeah.
This week on Access, Alex and I chat about his upcoming field trip to OpenAI, the rising relevance of film photography and hashtag ethics in the modern age of content creation.
Then we're joined by Sam Stevenson.
He's the co-founder of Granola.
The viral AI note-taking app is hot on the heels of their big raise, which values Granola at more than $1 billion.
We get into it all from their controversial rebrand, if AI should actually run our meetings, opening their first office in San Francisco, and much more.
Welcome to Access.
Welcome to Access.
I'm Alex Heath, here as always with my co-host, Ellis Hamburger.
Ellis, how's it going?
Oh, I'm all right.
Thanks.
As always, I'm afflicted by something from my children, one of whom was up at 4 a.m. last night for unknown reasons.
We'll get into that.
I'm pretty excited for this week's guest.
I am a Granola power user.
Did I convert you to Granola, or were you already a user as well?
It's honestly hard to keep track of how many things you've pilled me on.
Claude being the latest, I think you need to start getting like a kickback.
I do.
I do need a kickback.
I've definitely pilled.
A lot of people on Granola, we have the co-founder, Sam Stevenson, it's a great chat, really interested in the direction they're going, AI note-taking, how I'm outsourcing my brain, all of the above.
Well, but Alex, what is your ethics situation now that you're no longer in a big media newsroom?
Are we accepting hats and water bottles now, at the very least?
Oh, like when I accept some Granola, Granola?
Is that what you're saying?
Exactly, yeah.
You know, if it's perishable.
I'll accept it.
I mean, it is funny.
I mean, I love the spirit of a lot of these, you know, rules and ethics statements because it is such a slippery slope.
But when you look at it in the moment, and it's like, if you were to be biased by a sack of Granola to like corrupt your entire editorial brand with some corrupted take, that would be pretty, pretty sad.
My line is something that could reasonably influence my coverage or comes with like a quid.
Pro quo of like, you know, we give you this, you do this.
There's obviously situations where a company wants you to come to their event and they're down to pay for travel and there's no strings attached of like how I cover it.
And in that case, you know, maybe I would do it.
It is kind of company dependent just since you asked.
But I do think I'm thinking a lot about it.
I think even with the pot, I think it's important.
I think people don't want to be surprised.
I think people want to know what is sponsored, what is not like you worked with Granola.
We talk about that in the show, but like, you know, there's obviously that component of like you did some consulting with them, but they're not paying us to do this pod when we have a guest on, I guess.
I guess it's a good, a good time to talk about this.
This wasn't on the to do list, but yeah, when we have a guest on, you know, they're not being paid, they're not paying us to, to come on and be a guest, right.
Even though like maybe you've worked with them or in the case of like Ivan from notion, right.
I have a notion sponsored the show when we launched.
And like, that was awesome.
We really appreciated that, but that had no bearing on, you know, him coming on the show or, or what have you.
I was always mystified back when I was at the verge.
People are like, Hey, so do we have to pay you to cover us or something?
And I'm like, what, what on earth are you talking about?
I mean, people expect it.
I just think being up front, I think everyone assumes everything is pay to play these days and in the world of influencers and users.
YouTubers and all of that, that, um, that's just the way it is.
And like, we're kind of straddling this interesting line where, you know, you're not a journalist.
Um, I still am, but I'm independent and I do want people to, uh, know that like the, the conversations we're having on the show are editorially us.
They're controlled by us.
They're not like bought, uh, if something's an ad and we're reading an ad, obviously it's an ad.
Uh, but you know, the things are separated and what the, the.
The line I have is like, they're not being a kind of secret quid pro quo of like, um, you know, if you, if you do the ad, then you have the CEO on, you know, we're just not going to do that.
We don't make it easy though, do we?
When the show called access.
No, but that's a little on the nose, I think on purpose when we were talking about it, right?
Like it's kind of playing with that idea of, you know, it was looked down on and I mean, it still is, I think by traditional media, like quote unquote access journalism, but you know, I think.
What we're trying to do is just have good, good, funny, interesting, provoking conversations with cool people.
Well, here's the question.
I think some people would say that if you do have the access to these people, it is your, you know, I don't know, moral responsibility to like give them shit or hold them accountable.
Um, where do you feel like the, the state of that is with media right now?
Cause I feel like with antagonistic media, obviously we're trying to be a different type of show.
You know, like get to know the founders here, what they think, a bit more entertainment, speak to my background, your background, our, our own personal opinions as well.
But I think, you know, a lot of executives are like, uh, I'm just not even going to field an email from someone who's, who's kind of antagonistic.
I think it's bifurcating.
I think it's media that is not independent is getting increasingly antagonistic.
And then independent media is probably getting a little too soft.
I hope we can find some kind of middle ground where, you know, even if it comes up in the.
Form of me saying like, I think the product doesn't work or whatever.
I think, uh, I think what you'll hear if you actually listen and pay attention to our conversations is like, yes, we're, we're not here to like grill the people coming on, but we're also asking them like good questions.
We're asking them questions that like their VC would not ask them.
And we're just doing it in a much more, I think, approachable way in a way that kind of disarms them, makes them feel comfortable.
I think that's the art of it is asking good questions.
Um, not being too differential.
But also like being a human being and not making it a, um, unpleasant experience for the guest.
I guess this art is literally your job.
Is it not?
I mean, on like you go home and you scoop their, uh, leaked memos and then you have them on the show and you talk about their buttons in the app.
Don't look right.
I mean, ideally, ideally, I think there's room for both and I try to do both, but this is like less of the scoopy part of me that you're getting on the show though.
I, I do love.
Scoops in any context, but yeah, man, I don't know.
I think we're, I think we're figuring it out.
I think, I just think if you're coming on a show like this and you're spending an hour of your time to be on a pod, like to expect that person to be, um, subjected to, you know, intense grilling is just not reasonable.
I don't know.
It's just the, the medium is the message.
And I think pods are, uh, conversational and hanging out and having fun and learning, but also having fun and in a newsletter or a written text.
It's just different.
You can get that across more in a way that you can't through pods.
I don't know.
Yeah.
Well, for anybody listening out there, uh, we would love your thoughts.
Feel free to tweet at us or are we softies at Alex or hamburger?
Yes.
At hamburger.
I am not hard to find.
I'm at Alex.
Uh, but first Ellis, have you recovered?
It sounds like not based on what you said earlier from having a dozen children partying at your house.
Uh, what my wife and I came to your all's lovely.
Birthday party for your daughter over the weekend.
Um, you had the bouncy house, you had the cake, you had the film camera.
Um, you had the, the adult beverages for the adults and the kids beverages for the kids.
How was it?
Yeah, it was great.
And I think the hashtag tech angle is, you know, just think about how you spend your time at the party.
Obviously nobody wants to be the dad who's like permanently behind the Sony handy cam recording the entire thing.
Um, but it's interesting.
You go through these phases.
Of your life.
And when you look back at the memories, they are marked by the app or the hardware you were using at the time to document your life.
And I mean, I, I honestly, as, as kind of charming as it is, I honestly have major regrets about like documenting my first born's first steps on Snapchat at like three 60 P pixelated next to the dancing hotdog.
We didn't get that on film.
That was just, I wasn't into the film cameras yet at the time.
And then meanwhile, now that I'm shooting more film as a result, that means.
I'm kidding.
capturing less video. You know what I'm saying? And it's a trade off, right? And it kind of as a
tech nerd, can be a lot of pressure to have these different phones, cameras, tools around you and
just having to decide which one you're going to use to capture the moment. And but yeah, I'm very
happily in my film era right now, as many who know me know. And I think what's what's most interesting
about it is that, you know, it's not just me, I think we're seeing a lot of ascendant products,
whether it is this new no fusion app that's going viral, whether it's halide, the camera app,
one of the founders just went to Apple some time ago to help work on their camera app, or even
my friend Andy Allen's not boring camera. And the trend right now is to try and make
the photos look a lot less digital and a lot less over sharpened, which is like,
literally one of the claims on the no fusion app store, and make them look a bit softer.
And I think it's interesting debate, you know, in tech, we're so often all about the megapixels
and speeds and feeds. But I think as it turns out, when people look back at their camera roll,
they care less about how HDR the moment is and more like, does it actually feel emotional? Does
it actually feel like the memory and you know, this certainly coincides with all the Gen Z trends
around getting back toward analog stuff. Some say the trend is over reported,
but I feel like everybody I know, when they look at the film photos I post, they say, how do I do
that? Oh, yeah, your photos are great. I mean, this is the this is the AI pushback, right? Or I guess
the reaction to the rise of AI and slop is like people crave stuff that looks and feels real. And
I think these kind of photos are that and I don't know, I think it's cool. I think it's cool that
you're documenting, you know, your daughter's birthday this way. Yeah, and there really is
kind of ineffable and ineffable quality to it. It's just kind of sad. I feel like sometimes I
look back at iPhone pictures, and I much prefer the ones often that were filtered on Instagram
or on Hipstamatic or on Huji cam or on David Dobrik's Dispo camera, because they also feel
like a reflection of where I was at and the tools I was using and the aesthetic I was interested in
at that point in my life, you know, whereas when you look back at the iPhone photos, no matter where
you are, what you're doing, you're not going to be able to see what you're doing. And so I think
it's cool. And I think it's cool. It is the sky is always that exact shade of blue, that we all know so well. I'll just never forget
the like computational photography stuff. And the verge was like all over this, when Samsung was
like creating a simulated moon. No matter what picture of the moon you took, they would put the
moon. Yeah. Where I used to work the verge that was a whole huge storyline for us. Yeah, what is
a photo and it still is a thing that they talk about a lot. Yeah. I mean, I feel like we're kind
of all past that now as a society, though. I feel like I just don't know. I don't know. I don't
just assume nothing is real. And I think that's why your film photos, you know, resonate for
people is when you see it. It's like your mind just instinctively wants to believe that that's
real because of how it looks. Yeah. And the apps are getting better at simulating it like Daz in
particular, which I found from former Virgil on Becca Farsaci has a particularly good like
disposable version, especially I think you realize that like, I don't think it's just a like a
flash indoors on a camera. Like I do think it generally does look cool a lot of the time, but no one uses the iPhone flash. The iPhone itself doesn't even want to use the flash ever. And so indoor photos just always have like a very specific look. And there's no feeling of like being out at the party and being spontaneous. So yeah, I don't know. I guess we'll see if it's if it's a cyclical trend, just like everything else. But it's it's an interesting thing to watch people people wrangling with that, I would say.
Yeah, well, I'm going to download this no fusion app. This looks cool. Yeah. Well, what's up with you? I'm back on the road, man. You're going back to San Francisco this week. Yeah, open AI invited me out to spend some time with the codex leadership team and the cloth father, Peter Steinberger, who is now two weeks into open AI. So I'm going to be interviewing him and Tebow, the codex lead and some of the research people and we're going to have a dinner at the open AI library.
sushi in the library. So how much did they spend on open clogging? It's not known. Aren't you sources.news? It's not known. I mean, they so the open claw is an open source project that is now being maintained by an outside foundation. Dave Morin, OG Facebook platform dude built path. He is now partner offline ventures. He is now running that foundation with on behalf of Peter externally. And it's a nonprofit. Peter,
joined open AI to essentially I mean, I'm going to find out, you know, tomorrow when I'm up there, but I think essentially to basically build a chat GPT open claw, you know, something that is as simple and normie friendly as chat, but as powerful as as open claw.
And it's just been interesting to see whether it is with Facebook's own Manus app that they acquired, or Claude adding dispatch recently so that you could do open claw e behaviors, even when you're not at your computer. It's like it hasn't even been three months since they kind of got that guy and the whole idea of that's the future. And as it turns out, a lot of this stuff is just kind of doable by by whomever. I mean, certainly he's a genius for, you know, being the first to come up with this specific style of orchestration.
That allows you to kind of run an AI and, you know, command it from anywhere. But I mean, that's just kind of interesting, is it not?
I just think it's a talent play. And I think they probably want his roadmap for open claw to be the roadmap for for chat GPT. I mean, this was the big story, you know, last week was that open AI is going to basically merge codex chat GPT and its Atlas browser into the super app. And codex is really going to underpin all of it.
And that's also happening with Claude, by the way, you know, Claude co work, you know, anthropic was telling me is going to be basically the the front end of the cloud interface, right?
It does feel weird that it's two separate tabs.
Yeah. And like, same thing with codex, like, it doesn't probably make sense for it to be a separate app, like, it should probably be the harness that chat sits on top of. And so they're going to do that. And Peter will probably help them do that. And yeah, I think they just want like the power of open claw, but for normies, right, which they're well positioned to do. But you know, it's interesting, I think they're having me up to meet with the team, because they really,
they really do feel how anthropic has stolen their mojo a bit with the momentum that Claude code has, and co work, especially with, you know, our audience, you know, the tech early adopter crowd, this, the Silicon Valley crowd, it does feel like, you know, I've gotten you Claude pilled, obviously, I mean, it does feel like Claude has really taken off and codex is growing like crazy. It's growing like a weed. But, you know, it doesn't seem to be getting that mind share and that buzz that chat GPT enjoys.
For so long. And I think open AI, you know, wants to flex and go like, look, we have all these users, and we have, you know, the claw father. And we're still here, we're still in the race, we're still cool. I think I think no one questions that they're still in the race, you know, they're huge, they're, they're much bigger than Claude, but I think being cool, really matters, right. So we'll see how cool it is to have sushi in the open AI library. But that's, that's what I'm going to be doing tomorrow.
Do you have like a little, you know, how at the Cheesecake Factory that they have that little
note card where you could check off all your favorite cheesecakes you've eaten? Like, have you eaten all 200 cheesecakes? I'm picturing you with like a checklist of all the tech cafeterias around the entire peninsula, just checking them off one by one. I know you already had what did you have lamb chops at one of them?
Yeah, that would honestly, I would do very well. They're stacked against most people. I have been to most headquarters. Actually, that's a good idea. I should just start like taking more notes of dictating to my granola.
You know, what the lunches are at these places.
This is a new revenue stream opportunity for you.
Yeah. But yeah, man. That's, that's my week. With that, should we should we kick it to Sam?
Let's do it.
All right.
We'll be right back.
We'll be right back.
in audio-only mode.
S.A.M.
Where are you calling in
from are you in london i mean it looks very on brand does it not alex we try yeah the the office
came before the brand so the brand looks like it does probably partially because of how the office
is i mean that's what that's what a real brand creative director does when they come in and
they're like just reflecting stuff that you already do yeah yeah and they say i feel like
there's something for you it's kind of rustic and wooden and plants and you're like wow this
creative director really gets me and then you just turn around and you're like oh he's just
looking at the aesthetic choices i've already made yeah right before you came on sam i was
telling ellis that i run granola during every pod we do obviously i run it pretty much constantly
and he's not been doing it and he says it's because it degrades the audio quality of these
conversations have you guys heard that from users that when they run it during calls it can do that
on mac os i think when you like start using the system audio it like changes the sound that does
the the sound ever so slightly um yeah you'll hear it like if you uh if you if you have like
headphones on and you turn granola or like anything on i think even maybe voice memos does it um
then uh it like changes the sound a little bit yeah which is annoying i'd love to be able to fix
it but well at least we don't have to like run it through one of those programs that we had to do
back in like the mac os days what were those apps
going to be able to fix it well at least we don't have to like run it through one of those programs
you could like reroute your audio and all that bs had a fiery logo i can't remember but yeah and
there were some great great oldies i feel like og mac apps like handbrake alex and i were just
talking before you joined about his experience covering the iphone jailbreak beat and i feel
like i mean there's just so many funny hacks over the years like oh the only way to get background
notifications on ios in the early days was claiming that you were actually a voip app
like skype or something like that and they
were just little calls and i actually feel like you guys were the very first ones that
most people probably experienced that just natively recorded system audio i mean was that was that a
new mac os feature when you guys took advantage of it or like why was that i mean we did it because
we didn't want to do the bot during the call thing um and uh and we wanted to be an app on your
desktop for a for a bunch of other reasons um so yeah that was it and like and like um we aren't
going to have a system audio for a while because it was just technically a pain in the ass it was
like a month of an engineer's time fixing all the edge cases and making it work smoothly um
so like for the first six months or so granola was like microphone only so um we we'd like
on board everyone manually and like explain to them that sorry but if you want to use this thing
you got to take your headphones out and let the sound come out of the speakers and then back into
the microphone to to transcribe it and uh yeah it was it was a lot of work um i think apple went in
like kind of i don't know i don't know if you've heard of it but i think apple went in like kind of
did the system audio api or whatever like afterwards and and you know like uh now it's
much easier to do but yeah demystify this for me sam is granola actually recording the audio
because this is a thing that i've had conversations with many people about
because you know there's the whole thing about two-way consent states and all of that and
have you guys found a creative workaround where you're not actually recording that's what i think
is happening by the way do you consent to being recorded on this podcast sam
get that out of the way
well you're in london that's it's probably like we'll get arrested if we don't get consent from you
yeah yeah yeah yeah we'll do a bigger solution just call every meeting podcast and it'll be
implied that it's being recorded yeah i think basically no we um we like send the audio to
the transcription api and they like convert it to transcripts and then immediately right
immediately yeah yeah and they don't save it and then we do we also don't save it all year so we
just all we save is is transcript so i'm not recording people i can say that legally um it
depends which law you're asking which state so okay yeah sure and then nothing is very uh clean
cut annoyingly and an idea for prompts in the product you know based on what state you're in
you all could nudge people and say make sure you check yeah you know what we could do that yeah
yeah well so you guys have some big news worthy of a congratulations uh 125 million dollar round
over one billion dollar valuation you're a new unicorn congratulations how does that feel
it's uh i know that was on your bucket list sam it's um uh it's it's like validating it's nice
yeah it's um i mean the the thing i feel in the valuation and like that that kind of stuff
increasing is like just the attention we get as a company and that mostly manifests as like um
for hiring and things like that like you'd like you just more people know about you and like uh
especially in london we get to be like one of the big fish you know like if you want to come
work at an exciting startup in london then um uh we're in a much smaller pool of companies now and
we get to kind of pick from the best people so that i'm excited for yeah that's the thing i hear
from other founders is that the valuation really matters for hiring and it's one of the main
motivators for increasing valuation as fast as you can and for dates as well right and for dates but
yeah
i'm uh i'm a married man you guys are opening an office and sf soon right yeah yeah we actually um
uh like five of the the basically the whole new san francisco team like flew over and it's their
first day today so uh they all arrived this morning jet lagged and uh having like a rapid
onboarding couple weeks here to meet the team and get it so so elise is secured yeah we have um uh
we have the office like ursula who's made this place beautiful is over there making that place
beautiful at the moment so important question what other tech companies are you next to
in san francisco we're in we're like a couple blocks from all the other tech companies like
i don't think there are actually any next to us a lot that i know of but um we're like we're gonna
be um next to the mosconi center so like fourth and foursome i think or something uh just watch
what time of day you're walking down the street uh yeah yeah you gotta you gotta you gotta turn
right out of the office not left yeah yeah yeah you gotta you gotta turn right out of the office not left
yeah i need to go right you're on the good side in there yeah well here's what you do sam uh once
you decide which company you want to poach from you find out where their office is and then you
just put up a bunch of billboards right outside their office and then that starts the conversation
and uh then you know you kind of do like an airplane flying overhead that says
new unicorn join the crew and then you know you start the pipeline from there
that's best practices at least did ellis help you with these billboards that i'm seeing everywhere
who's a alex's favorite question to ask did ellis do anything as part of the project and a couple
years a couple weeks ago we had daniel from uh starboy on and he's like actually no i didn't use
any of it which was great and you can say that sam this is a safe space but i i do remember ellis
i think took full credit for presence as power as a shower thought in an episode a few weeks
ago is that true did he really come up with that you know i like uh um i was chatting with jack uh
i had a like pro marketing guy uh just before this and he he said the same and he was like uh
i was like was that true and then but i mean apparently yeah jack went and looked and like
presence's power was the thing you came up with that was like uh months ago and i think uh we like
we like got to that and then we um we like went on a big idea maze and then we came back to the
presence thing again like like for the billboard so yeah and alex didn't make that sound very nice
about taking full credit i never aim to take full credit there's always he's just trying to get me
in trouble but the interesting thing is he's just trying to get me in trouble but the interesting
thing is that i didn't know if that was me or not because i'm just like always working on so many
stuff so many things and so uh you just like go into whatever ai you're using and you're like was
that me and it's like actually yeah this time it was did you not run granola in the shower
man i think we have good april fools
though you probably don't have time to prepare with just a week before april fools or do you
already have some april fools no we have some ideas lying around but nothing like nothing looked in
so what can they find i mean no pressure they're mostly bad they mostly hurt your valuation by
seven percent any company that does an april fool's joke so yeah no pressure uh ellis has
ai butthole icons in our show prep notes and i just want ellis to ask about that what is that
about yeah well once again alex trying to get me in trouble which i also deserve because
i'm always trying to get him in trouble um yeah how did that conversation go down i'm
gonna i mean obviously it is it is different than the little claude butthole i have up in my
up in my extensions bar right here or the open ai techno butthole icon but um yeah i mean it's
certainly adjacent right it's the whole adjacent yeah i'll give you that yeah
surely surely you knew that going in how did that how did that conversation go down because i mean
that's a huge deal to decide what symbol and i mean that's what i'm saying it kind of looks like this
piece of wood behind you it's clearly connected enough to the brand to feel real and authentic
but were there any others uh in the mix how did you decide on this one we i mean we went through
a lot like i think the overarching thing with the with the brand was like we want to make something
that feels like organic and like um like a butt like a butt
like that honestly the metaphor is kind of stretched on the on the logo it was like um
i'm not going to say anything else
i'm walking into the building
we're preparing you for the type of like like gallows humor you will find
uh among the uh highly ratioed parties and stuff
san francisco yeah yeah um the the like the thing with the brand was to make it feel personal human
not like uh you know not like something a corporation would have come up with and like um
so like the rough hand-drawnness of the thing was like it was a lot of what drew it to us drew us to
it um you don't like intend for these things to come out looking like everybody else's but like
but then you like look at a row of all you know us claude open ai and you're like oh boy yeah okay
we came up with a similar thing but um we kind of need to feel like we're one of those we're like
in those ranks i think a little bit and um i don't know it's a pretty fundamental symbol and
therefore like i think like it it feels like very recognizable like uh of all of the items and like
all of the options like put in a dock next to next to all the other apps our users are using like
this was the one that stood out and felt like the most us so
you
well so that's the right criteria is does it stand out yeah but like when i look at my mac
menu bar i have no idea the difference between any of these apps because the icons all look so
similar i have like i have like six versions of the same squirtle or whatever you want to call it
um but i see your all's because i like the way you put the meeting name and how much time is left
next to it yeah yeah that's been super helpful there's just so much attention to detail in this
app i mean
sam if you don't know like i i've talked to chris your co-founder about this but i'm like your all's
like one of your biggest proponents i think i've personally converted more people to granola than
like any product that i've used in the last few years just because i like it so much but the
the attention to detail you guys have in kind of everything from the way that the live widget pops
up on the phone when you're about to go into a meeting mobile to the mac menu bar to the way
that the notifications work uh and you can join something and start the transcript at the same
time like just a lot of things that you can do and i think that's a really good way to do that
and i'm just i'm curious yeah like how that works like is that just something that comes
naturally to you or is that something you have to really prioritize you guys like invented so
many of the things we now think are just kind of common uh in the ai meeting that space like even
showing the transcript as proof that it's actually working i credit chris with a lot of this he's
he's like really he's like great at being ruthless about like what what what i use is actually going
to like engage with and what what are we like where are we just like getting our hopes up that
we've done a cool thing you know rather than and it's yeah the minor actually land um i think like
the main like the main constraint i find helpful working like working on granola that i've i've
never experienced another product before is like meetings are just like such a weirdly stressful
moment in in your day like especially the moments that you click buttons in granola it's like um
right at the beginning or right at the end of a meeting where you're like usually running late
usually you've forgotten like who you're supposed to be talking to or why this thing's happening
or you haven't prepped for this podcast like ellis today yeah yeah yeah yeah you're in like
scrambling mode right like trying to figure out what's going on what should i do so you have like
so little of your brain available to like entertain a tool like granola um and so we kind of have to
just like work with that assumption that that you're going to care about basically nothing
unless it's going to get you to where you need to go which is like
into the meeting in the right setup not you don't really care about your note taker at the beginning
of the meeting you know um yeah like some so many of the product decisions are kind of downstream of
that that constraint i think could you be a little more proactive though say like hey you because
you've outsourced your brain to me you actually need to follow up on this thing that you were
going to check the transcript to remember and like nudge me a little bit more i tried that this
morning where i said what do i need to follow up in and it stressed me out and i immediately looked
away from it but i think it's a good idea to do that and i think it's a good idea to do that
but um a little more proactive in the moment nudges of like hey this was a thing someone
said you need to do by tomorrow it's now you know almost midnight something like that i don't know
yeah we we have a lot of um a lot of like we're a lot of prototypes for that kind of thing yeah
yeah there's a lot of um there's a lot of nuance it turns out which i think we haven't we didn't
really appreciate until we started trying to build things in this area like um there's just
a really high bar for for like uh suggesting something that you might want to do to like
actually a thing that you appreciate and not a thing that pisses you off like uh
like meetings are so full of people saying oh yeah we should do this thing or like yeah i'll
follow up and we'll talk about it offline or whatever all these code words for like i never
want to do like think about that thing again yeah um that i'll have the team look at that and get
back to you yeah yeah yeah you all could decode the bullshit things that people say in meetings
when they don't actually want to follow up and then filter that out yeah yeah it would be a
funny uh that might be a good april fools like
well it is a funny thing to associate with isn't it like we're about i know you say we're for people
in back-to-back meetings and those are typically the people who you could argue hate themselves the
most like like how do you design for for that type of use case and i mean what do you feel like even
just as ai automates a lot of stuff what are meetings gonna be for uh in a year or two would
you say
as long as people are going to have to work together that's going to be like really messy
like there's not really i don't think there are going to be great like air is not going to solve
that also but like make so much of the rest of our work really efficient i think but that thing
of like humans like agreeing on what you're going to do next is is uh i think just always
innately going to be hard and so like in my mind like uh meetings just like be more and more about
that you know like well i could see a world where like an engineering team needs to decide what to
do about the thing
and then i don't know agent like coding agent things are listening into the meeting using
granola or something else and then and then like as soon as the meeting ends they're going off and
drafting up all of the work that's to say was going to be done but people are still gonna
have to meet and decide on what to do next with that and like which one should which which of
these uh things should should go forwards and which one shouldn't and i i don't see that going
away anytime soon i saw the ceo of replet share after you guys launched to the mcp
stuff and they built the connector um you know the idea that an engineer could just have his
agent go build something as the meeting was going as it was listening in on the granola so that's
maybe already kind of technically possible it's wild yeah yeah i mean that's how alex actually
uses this podcast is to make feature requests and so maybe next time you're on sam you'll be able to
say by the end of the podcast oh we just fixed it it's already shipping oh i have a few more just
wait uh but yeah
yeah no i mean that's that is pretty wild to think about introducing agents to the workflow and like
you're mid-meeting and they're doing stuff based on what is happening yeah yeah yeah the hard thing
there is like you need to um we'll talk about like oh yeah like uh uh granola should i like
i want replet to be able to work on the on the meeting you know while i'm having a meeting and
so like that's that we can give that snippet to the ai but they but the the hard bit is like
knowing all of the background information about you and about the words
you use for things and the people you know and the projects you're working on so that we can like
decode like we can like expand that little sentence into like a long enough prompt
that that uh that a agent could go off and actually have a shot at building it
talk about this other stuff you guys are launching uh you've got spaces
connectors the api analytics seems like you guys are really picking up the pace on
on shipping stuff is this just kind of rebuilding uh microsoft's uh suite from first principle
or like what what are you doing here that's certainly the fad right now
we're definitely not not trying to do that like uh i think um it's two things like one uh we have
a lot of teams adopting granola um and like that's that's kind of coming initially just from
individuals discovering it on the internet or from you alex and and then uh uh you know it
like spreads organically within the company people talk about it with each other um
but like a lot of people have thought about it as an as basically a single player individual use
product um but we've we've kind of known internally and within you know like our internal
version for a long time has been much more multiplayer and like uh like notes are all put
into shared spaces so that you can kind of like chat with all of your company's context and know
what's happening across the whole company um and it just feels really really powerful and so uh
a lot of the announcements
uh coming out this week are about like kind of the groundwork to let teams pull all of their
meeting context and shared spaces and and uh the idea being that we'll be able to build a bunch of
cool shit on top of that to help you understand like what your customers are saying or like
what projects are going well and which ones aren't going well and what's the you know like for a for
a higher person at a company what's the summary of what's going on in this area or versus this
that kind of thing can you give us an example of how you
you all have used the shared notes internally to do something versus how it would have been done
before we have like a daily um daily briefing going around internally at the company which
granola generates for us like every every day um that's like going through everything that's
happened like in the shared granola and uh picks out the 10 most important things and and list those
off to you every day um i find that i like i feel like uh companies got big enough recently where i
have tabs on like everything that's happening in every corner of the company anymore so
um it's it's like really helpful for me to
you know i see the corners of the company that i wouldn't see what's happening otherwise um
there's another one i think is like the sales calls folder uh like we have all of the sales
calls pulled in one place and that's fascinating to chat with for like understanding like hey i'm
thinking about building this this thing like what what have customers said about this before and
like would would you think that would work for them or not and why um it's like really useful
as a store partner there how's that sales pitch going these days i mean i know it's not easy
necessarily to make the pitch for a paid product that often already exists for free whether it's
inside of notion or office uh or zoom or otherwise i think we're fortunate that like
nine times out of ten those sales conversations happen because there's like a passionate group of
people already using the thing inside the company um and so
the job of a
salesperson at granola is to kind of like be on their side and help them win over the procurement
people at the company um but the argument is like a lot of the argument honestly is like
the people like to use this like they'll use this they probably won't use the other like the the
the built-in thing on google or zoom or whatever because like you know technically yeah you have
it but also um if the experience isn't good and if the if they're like if it's hard for me to like
use the output of those notes and the different ways i want to use it then
just realistically people aren't gonna i'm gonna do it well why do you think this feels like
to people that it needs to be a separate app it seems like there's something resonating there
uh just as this like home base you've made for all your conversations and i feel like that's
also allowed it to resonate uh outside of tech as well as opposed to just an add-on you're agnostic
it's because you work across all of them whereas like zoom only the zoom thing only works in zoom
meat only works in meat microsoft thing only works in microsoft i mean there's a couple that are
agnostic too like notion and and open ais but that's to me is your all's edge is that you work
everywhere yeah yeah i think there's a lot of it yeah yeah and the phone thing on mobile which i've
started to use where you can use it on a phone call is is pretty nice and well integrated i mean
i don't think anyone else really has that yeah yeah i'm like uh the guys did such a good job
there's like a horrific sequence of steps you've got to go through to set that up because it uses
like a voip thing um and so it's just like the the flow that they made to have to like
hold your hand through that i'm really proud of like yeah although there's really no way to have
it run while you're mobile on like a meet or a team call right that still is the thing where i'm
like damn i really and can you can is there a way to design around that the limitations of the mobile
operating system or uh apple is like keeps everything too too locked down like you can't
yeah you can't get to the system audio as far as we can tell like we've tried a bunch of things
really hacky things but uh nothing has worked so far you got to build a phone sam that's how you're
going to get to it
valuation yeah yeah yeah yeah we have um uh pierre our first android engineer started last
week so uh we haven't explored this yet but i'm like you know there's a chance that android is
more open and we can make it work on there oh granola to android is that some news you're
dropping with us i mean we're like starting to work on it it's uh it's going to be a while
like before it's up to scratch but yeah what about windows i saw you guys have a waitlist for windows
windows is out windows been out for windows is out okay yeah i think last last summer it came out
it's been
it's been like uh the version we shipped in the summer was like buggy and not great in a bunch of
ways and there's been a lot of stability work i am fascinated by the mcp stuff and the connector
stuff so my setup has changed radically with this where now in claude i've got granola connected it
has all my google stuff and you know i use it to prep for this pod i use it to write stories and
accessing my granola transcripts has been the real context unlock right where i can just say
use that interview from yesterday i did in granola
to start building this um where do you see this going i mean it seems like you're all's
philosophy on this is like let be super data portable out uh which is kind of against like
what you would think the obvious incentives are of building a product like this you would want
people to like not leave the product but you guys seem to think that that's a good thing
so walk me through that like why is that a good thing and then where do you see this going
how do you convince investors it's a good thing to be open because clearly something's working
with your pitch well people feel strongly about this because there was that controversy that you
guys were locking down data right and not letting it leave and uh your co-founder chris had to put a
thing out kind of demystifying this and you've got the api launched this week but yeah talk about all
that it was a debate for a long time in the company like i think we've been a little slow to come out
with the mcp and the api and this was because of this debate like a um traditional sass wisdom is
that you should like keep your data locked in the product so that people find it hard to switch off
um i think like the thing we have to balance i think is like um i just don't think that that
philosophy is going to fly like in in the future like now or in the future like every ai tool is
becoming so interconnected and so much of the power of like these tools get so much more useful
when you can use them with each other you know um and i think if we if we don't if we don't play
ball in that system then i i don't think we're like relevant anymore i think i think it's like
essential and um i also think like we're gonna you know we're gonna be able to do a lot of things
and like you know we're like a small team um and we can only be we can only really realistically be
good at a couple of things like we have to kind of really pick the things we want to be world class
at and then kind of um and for us i think that's that's like meetings and the stuff around meetings
right and if we do well at that we'll earn the right to to be useful at more things but um
assuming that we're going to have our focus on meetings and stuff around that then i think there's
a huge long tail of stuff that people want to do with transcripts that is outside of that realm and so like
this is the way to enable all of those all of those workflows that makes a lot of sense i mean
locking down your data is just one lever to try and win in sas world right and i think basically
what you're saying is that this element of it is going to be commoditized enough that it's like
it's actually hurting us more than helping us to lock it down and we want to win in other
departments like the product design the agnostic uh sense of design of it and i think i think that
totally adds up i think that's the way to do it i think that's the way to do it i think that's the way
to do it i think that's the way to do it and i think that's the way to do it and that's the way to do it
i mean if the product is no good yeah you're very happy that there's an export feature i mean i
remember when i started using like room research a handful of years ago i was like oh this is the
coolest thing ever back linking my whole life is about to change and then it wouldn't sync and the
product was never updated and there were just so many reasons that it was kludgy and not really any
fun and yeah it was pretty nice to have the export feature in that but i think you're right to kind of
assume that people are going to be able to do it and i think that's the way to do it and i think that's
the way to do it and i think that's the way to do it and i think that's the way to do it and i think
that's the way to do it and i think that's the way to do it and i think that's the way to do it and i
think that's the way to do it and i think that's the way to do it and i think that's the way to do it
demand that or even expect that these days especially since we're at a point where browser
and computer use for ai are at a point where if you work hard enough you could just get the ai to
import or export all your shit for you from various apps or will be soon and so it's almost
like what's the point i had claude prepare me uh for today by looking at my calendar my granola
and my email right and now i'm doing these daily prepare things with it um is that okay
that they have like they use you as kind of the pipe for that data but then the interface i'm
using is claude and then like what's to keep them from eventually getting to building like the
back-end plumbing that you which is i'm not trying to minimalize it i know it's like difficult but
like get you know open a has it in chat i don't know how many people use it i don't know if it's
like affected you guys at all but like i what's to keep these like big scaled consumer chatbots
from just like you know building this and then they've already got the interface layer with
the mcp stuff i mean i mean there's a world where they they do and they hit it out of the park and
we're toast but like uh you know i like my i i my belief is like um all of that stuff about like
meetings being messy and like you're super busy and we've got to we've got to like design the
product that's going to work for that messy reality of of you in meetings um i like it's
hard and it takes time to get right and like uh i just believe that we have the team to to do a
lot of the work that we need to do um so i think it's it's it's going to be a lot of fun to see
what's going to come out of it i think it's going to be a lot of fun to see how it's going to
work and i think it's going to be a lot of fun and i think it's going to be a lot of fun to see
how it's going to work and i think it's going to be a lot of fun and i think it's going to be a lot
of fun and i think it's going to be a lot of fun and i think it's going to be a lot of fun and i
think it's going to be a lot of fun and i think it's going to be a lot of fun and i think it's
going to be a lot of fun and i think it's going to be a lot of fun and i think it's going to be a
thing you want to be smart about who you're meeting and why it's happening and stuff but
also you're like ricocheting from one thing to the next and you're not going to have the time to do
that so um granola like inserting the right just the information you need to know at the right
moment uh right before the meeting is a lot of the value i think this episode is brought to you by
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well so speaking of like granola feeling like it knows you and as you've said in your in your
public communications including for this raise that the context really is going to be king and
is really going to matter help you execute a lot of this knowledge work but how are you able to
actually leverage it given the current state of context windows and whatnot it's like do you have
a prompt that you're really proud of that allows you to pull just what you need in a useful way
because i mean alex's context is freaking massive at this point you know it's thousands of hours of
meetings like it it obviously it sounds like oh yeah it knows you because it has all that context
but it's like in reality it does need to somehow turn that into a way to understand and give
recommendations i mean do you do that in any special way nothing super special i don't think
there's not anything there that we
figured out that other people haven't figured out i think um i honestly i want the product to be way
better at this it's like okay at this so far but like not not amazing and uh like definitely at the
3 000 meeting level like if you try to if you ask it a question across all 3 000 of those meetings
it's not going to do a great job um it's like fine the average question someone asks is like hey what
um uh like summarize what we talked about in the last you know in the meetings with this one person
or like uh um find me all the meetings where we talked about uh
uh breakfast and like and then write something about that and and like with that level of focus
it's it's great they're like granola crunch they're like uh spotify wraps thing we did it over
christmas um did that and and it was like a lot of engineering work to like make it make it do that
and um the the processing like for for to get everybody's like granola crunched spread it was
like this job that took like four days of machine constantly running to get them all that was half
the raise was the lot of tokens
well do you need better speaker identification now we're getting back into product uh
recommendation territory um especially on mobile where the calendar or when the calendar invitees
are not very present or visible or like there's people in the meeting that are not represented
in the calendar invites like that's the thing i find that also hurts with like the context
retrieval and all of that is like granola doesn't actually know who's saying what yeah it's the
biggest hit to our like the quality of the notes and and everything is like identifying the speakers
i think yeah do you have a solve for that can ai fix that or we do like some processing afterwards
to like have a shot at it and it like works in some cases better than others we have some
prototypes of uh like it's like a few different ways of attacking the problem and honestly i
don't think there's like a golden bullet because like uh what works on a zoom call where you're all
independently on your own laptops won't like might not work on a an in-person meeting on your
mobile so like uh there's i think we're just gonna take a couple different approaches um can they go
around the room and say they're who they are and then it matches it to the voice or something like
uh it yeah we we this one we tried in a uh like voice printing you you like uh you know take a
voice printer for everyone in the room and then match it to the two i'm saying this selfishly
because i may need to do this tomorrow in an in-person meeting where i'm going to be running it
on mobile and with six people so how do i do this elastic one and it's not in the product one one
it won't do it right now it like it helped but still the quality of it was was bad enough that
it would like um there's like three of us in this call right now right and it would assume
it would the notes would come out and there would be like 12 different speakers assigned
in the meeting you know like it's it's okay but not not good enough yet well so the fact that
this is all you build is also you know ostensibly an advantage versus the
others who may have the ai part tacked on where do you see the most leverage from the product
point of view to innovate and come up with new things is since you're the only one since this
is your main focus the stuff i'm most excited about is like most meetings like kind of create
a bunch of work off the back of them right like uh and and um they're often pretty simple benign
things like just like writing an email to somebody saying thank you or like telling person a that you
that you agreed with person b you were going to do this thing
um or like scheduling the next meeting um you're giving me anxiety just like saying all this yes
yeah yeah yeah and they suck because they're like like individually not that hard but like
you're busy during the day and so you don't keep on top of them and then they stack up into this
huge pile of things that you got to do and um uh i'm it sounds kind of boring but i'm excited for
granola to really help with all of those and um i think like what's interesting is like there's
each of those has so much nuance in it
like get it to a point where you'd actually use the feature like um an email has got to be written
in your voice and it's got to be like um it's got to solve that problem of like only talking
about the things you actually agreed to do and other things you just kind of like you know
suggested or kicked under the rug um yeah each each of those things has to like has to like nail
the all the social nuances to be actually useful so a granola email app is that what we're getting
i think that's what we're getting that's what we're getting i think that's what we're getting
i think that's what we're getting that's what we're getting that's what we're getting
i have ideas i am having a breakthrough eureka moment on the pod i mean obviously
you're starting with the notes but why not have a moderator who could tell like steve
to shut up when he's been talking for 18 minutes straight you know what i'm saying
like so much of the meeting uh rigor comes from having a project manager or a leader
who really knows how to structure meetings properly and at the moment you're probably
not really attacking that at all like making sure people actually come with what they need to have
read what they need to have prepared like that seems like as big of an opportunity as any that
applies to billions of people not just people who are in digital meetings like how do we actually
make meetings useful and better and so that people aren't uh hating themselves at the end of at the
end of each one whether it's a reference or not it's a reference or not it's a reference or not
it's a reference or not maybe you could choose the persona uh do that well you guys have recipes
right i mean that's getting at that idea yeah yeah yeah and they're like um they're like personal
coaching recipes are by far and away like some of the most used like people like love that i was
reading that one told your your co-founder chris to stop acting like a product manager and start
acting like a ceo and he had to go take a walk yeah yeah yeah i think i've had a version of that
too you've had that experience yeah yeah
it's not like um i've never when we were user testing that like you know uh we'd like get on
a video call with a user um let them you try it watch them react to it i've like never worked on
a thing where that's got such a strong emotional reaction like you'd physically see people like
flinch or like uh like i mean it's therapy yeah for everyone yeah we should get one to judge our
podcasting abilities else and say alex based on the micro expressions ellis is exhibiting you're
breaking through uh with some of these critiques and insults
what about like recipes is unique like what is the thing about them that you think
is worth investing in and continuing to to build that out i mean i could see one for like say uh
help me come up with youtube titles and summaries and stuff for the pod right like which is something
we've started doing for the show but i'm just using like standard granola i should probably use
a recipe um
yeah like what motivates someone to make a recipe and why is this like a platform worth investing in
a lot of the value is uh when you have a team of people using granola and um
there's like one person usually that is like really motivated to make the team
more efficient that the kind of person that likes geeking out on new tools and and like uh
uh figuring out all the optimal ways to use it it's like uh it's a way for them to go and create
a bunch of like things like you know geek out on making stuff in granola and then for the rest of
the team to benefit like i think a lot of the recipes that get the most traction are like
you're like a recruiting firm and you have this esoteric way of evaluating candidates or like
the kind of criteria that you look for in the candidates and and uh they let you go and like
you know create a recipe that like perfectly pulls out all of those those talking points
from the candidates and present it back to everyone in the way that they like it um
yeah i think it's the stuff that's super super tailored to your company's weird ways of working
and that that hits the best as you are developing the product i imagine you're getting a lot of
feedback from a lot of people um but you guys have some some pretty interesting uh folks on the cap
table you know you've got toby from shopify guillermo from verselle kari from from linear
i wonder uh what have they been telling you what have they been requesting as as you go through
kind of this inflection point as a company guillermo is a good um uh keeps us honest on the
quality of the of the app like we get a lot of uh uh ui nets and things like that from him which is
which is really helpful a bunch of like a bunch of them have been helpful in just talking to them
about how they think about their whole team using it you know they're like they're like ceos at the
top of like very like big successful influential companies and so like um uh i was kind of taken
aback by how um deliberately folks like that are thinking about having like a uh meeting intelligence
type uh system in their company like like it's kind of become a requirement that you have
do you have a way of counting
the conversations in the company because they kind of all realize that that's going to be such
valuable context for all of the ai like internal ai agents doing the work in the future um yeah
just like understanding the language they talk about there like what they prioritize there has
been really helpful and like hard it's hard to like get that insight without having folks like
that well there's a story today about zuck building an ai ceo agent i mean i think they're all thinking
about like how can they use these tools uh to to help run their companies right and granola is a
big big part of that yeah yeah yeah was it you that told me sam that like the truth of the company is
in the last meeting not in the documents yeah yeah yeah i'm still thinking about that can you
talk about that yeah i like i it like continually takes me back like how much you can understand
about what's going on in the company from just the transcripts of the conversation like um
basically
any other kind of like documentation or like um uh whether it's like notion docs or slag chats or
whatever like they all they all trail behind the like um the most up-to-date truth of what's
happening in the company you know like i think mostly the truth of what of what's planned or
what's what's going to happen or who's doing what is decided in meetings it's like people talking
about it and then and then that gets codified in a slag message or like someone takes a few hours
to write up a notion
doc on the thing and so like all of those things are like lossy and trailing indicators of what the
truth is at the company and yeah so so you can you like just by having the context of what everybody's
talking about like the exhaust beams of that is like uh the truth of like what's happening at the
company the downside of it is that like uh somebody sits down to write a notion doc for example it's
it's a moment where everybody agrees that like this is the thing like we're all kind of agreeing
on this thing that we're all writing down um whereas conversations people say shit they don't
mean like all the time and so like picking apart what's what's like actually happening versus what
somebody spitballing at lunch is like not not trivial but yeah and have you said how many users
you have at the moment i know in the new release you talked about some companies like some big ones
like doordash that are using you guys where does that all stand yeah we don't talk about like
absolute user numbers publicly but um doordash breaks for sale i don't know if you've heard of
doordash breaks for sale i don't know if you've heard of doordash breaks for sale i don't know if you've
heard of doordash breaks for sale i don't know if you've heard of doordash breaks for sale vanta like a
doordash breaks for sale i don't know if you've heard of doordash breaks for sale vanta like a lot of the
lot of the
lot of the a lot of the big like most ai forward
a lot of the big like most ai forward
a lot of the big like most ai forward companies that
companies that
companies that are like adopting us like have adopted us
are like adopting us
are like adopting us or like we're talking with them at the
or like we're talking with them at the
or like we're talking with them at the moment i think we just had
moment i think we just had
moment i think we just had so much organic viral growth from person
so much organic viral growth from person to person like especially in the
to person like especially in the
to person like especially in the silicon valley ecosystem you know that
silicon valley ecosystem you know that
silicon valley ecosystem you know that like that's kind of
like that's kind of
like that's kind of bearing fruit like we've we've hit
bearing fruit like we've we've hit
bearing fruit like we've we've hit critical mass in enough of their
critical mass in enough of their
critical mass in enough of their companies now where like it's it's
companies now where like it's it's
companies now where like it's it's turning into sales conversations
turning into sales conversations
turning into sales conversations um
um
um so the sales team have their work cut
so the sales team have their work cut
so the sales team have their work cut out like keeping up with that but
out like keeping up with that but
out like keeping up with that but i got the notification about a month ago
i got the notification about a month ago
i got the notification about a month ago that i had a 30 days to pay or lose
that i had a 30 days to pay or lose
that i had a 30 days to pay or lose access to
access to
access to everything past 30 days uh it's been a
everything past 30 days uh it's been a
everything past 30 days uh it's been a while coming yeah i was waiting you know
while coming yeah i was waiting you know
while coming yeah i was waiting you know we were in the like you know free uber
we were in the like you know free uber
we were in the like you know free uber you weren't paying no i wasn't paying
you weren't paying no i wasn't paying
you weren't paying no i wasn't paying this whole time and i was like man did
did I get a hookup? Did Chris hook me up? Cause he, he helped me with an account transfer before
you guys let your, let people switch emails. And I was like, damn, maybe I'm on some great
whitelist or something. And then I got that and I was like, nope. And then I was also thinking,
well, like maybe we were in the subsidized Uber phase of this. Uh, and I imagine now,
uh, the revenue ramps looking a little different now that, that, uh, that, that time has come.
Was that always the plan? Just like we got to like, you know, I think, I think saying,
you know, you only get 30 days worth of meetings is, is make sense. I know it's probably expensive
to store that stuff at scale, but, uh, yeah, it's quite a move. And we had to start making
money at some point, you know, and like, uh, uh, this is AI. What are you talking about? You don't
have to start making money. I don't know. We were like, we kicked the can down the road on like, uh,
actually charging for the product for like a really long time. We like, uh, I think, I think we,
when we launched, we had, you could technically pay for granola. Um, and we had pricing on the
website, but like really just like the priority was just make the product good. And we were a
tiny, tiny team and like building a paywall would have meant stopping everything else. So, uh, it
took us a while to actually get around to doing it. And like, uh, there was a point where the user
numbers started getting big enough that like the amount of thing was costing us, like you could
plot a chart and the numbers got really scary, big, really quickly. So, uh, uh, yeah, that was
the motivator.
So I know the conventional wisdom was always like users first. And I think part of that is that
you prioritize the users first for a number of reasons, but one of them is that they start
building their data set within your product and then it's sticky and, or hard to leave.
But now you kind of look at Twitter, just kind of coming back to the defensibility point of view.
And there's another Steve out there who vibe coded his own granola in like one day or whatever.
And that is new. And then, you know, there's,
there's also the narratives about the SAS apocalypse of like capable engineers at DoorDash,
just coding it for themselves. How are you guys thinking about that? Does that keep you up at night?
No, maybe, maybe it should, but like, uh, I, I think it's like today, at least it's like still
the case. I think that it's easy to make something that looks like it does the job,
but like to make something actually good enough that you rely on it, you know, like you've really,
really got to trust granola to be doing his thing and like, to not, to not let you down. Cause like,
you want to like hit the button and then, and then put it out of your mind, you know? And, uh,
and yeah, if we fail like 1% of the time, that's just not okay. Like users will,
will, will churn and stop using us. And, um, doing that well enough for like a large number
of users is still like a, a meaty problem that I think is safe for a little bit.
I guess when it comes to both the reliability and also the data security, it's like,
yeah, you do want a company you could trust as opposed to Steve's app that just happens to be
free. Right.
And so maybe categorically you're in a better place than, than most who, who may be called
rappers or, or otherwise, is that still a term that's being used or is everybody past that?
Yeah, man, I haven't heard it in a while.
Open AI is just an NVIDIA wrapper. So you can just wrapper this all the way up.
Jeez. That was like the number one, uh, raising the first rounds. That was like the number one
thing we had to get over was, was like us just being a rapper and, uh, times have changed.
Sam, I noticed you guys are hiring for a,
a community manager in San Francisco.
And one of the job description points is to make granola's SF office
synonymous with the forefront of tech in the city.
Uh, what are your ideas for doing that? How are you going to do that?
We throw a lot of events here in London, um, uh, meetups,
firesides, hackathons, uh, design evenings, like all kinds of things.
Um, it's been so good for us. Like, like one is just really, it's like fun.
Everyone on the team loves being able to just go downstairs on a Wednesday evening and hang
out with new people and, and go see a talk by someone interesting.
Um, but like for just like as a small startup having, I think we're just known at this point
in the city, like most engineers have heard of us probably by our events, more than our
product, like, and, um, uh, so for hiring and for attracting interesting people, it's been
like really, really good.
So yeah, we have to figure out what the San Francisco version of that is like, and there's
a little more competition for tech events there.
So we might have to be more creative.
There's a lot of competition.
You may have to bring in some like sushi boats or something.
I mean, you're, I mean, it helps that you're, you're not next to something, you know, if
you were next to a competitor, like literally next door, you know, but you've also got that,
that Moscone area to contend with and people getting there.
Yeah.
I think they're doing the office really nice as well.
Like a place people like, you just have to go see.
Yeah.
What's going to be the bougiest thing in this office?
Are we doing, you know, haircuts?
Are we doing laundry?
Yo, yo, yo.
Obviously we need fancy artisanal granola, which can be banging if you've had the good
ones.
We, uh, we have granola companies send us their granola, you know, like, uh, they're
like, Oh, these people must need good granola.
We'll like, we'll send them a trial packet.
So we, we usually have like, uh, at any given time, there's like a handful of different
granolas for the people that sent in to try out, to try out.
So is there a most popular granola and, uh, in a, in a terrible granola that's actually
all sugar?
Is there a Slack channel around that?
I assume, I hope there is.
Uh, we have a chief snack officer and a chief drinks officer, and I think a condiments one
as well.
Um, uh, and, uh, they are getting, it's a busy job though.
They're getting, they're getting things from all directions on with feedback on these things.
Yeah.
Yeah.
Although I think we've, we've, um, we have, uh, we have an open club bot running in the
office at the moment.
And, uh, and a lot of their job is, is collecting all the feedback from, uh, on the snacks and
the granola and stuff.
How are you feeling, uh, with the limited time we have left?
How are you feeling?
How are you feeling about London's tech scene overall?
Is it, is it going, is it up?
Is it down?
Is it, eh?
It feels up.
It feels up.
Like when we started, what, like three, three years ago now, it was super research heavy.
Like, um, I guess deep mind felt like the place that everybody talked about is like
the, the happening place in AI.
And, uh, um, there's more diversity now, I think like there's just more companies doing
more interesting things.
And there's a, a wave of AI startups that I guess started around the time we did and
are now, you know, bigger and have their own centers.
So it's, um, it's looking better.
It's still, it's still, I think tiny compared to San Francisco.
Um, but, but we have the people here.
Yeah.
Nice.
Well, we'll let you get back to your snacks.
Thank you for joining us.
And, uh, yeah.
Congrats again on the big raise.
We'll, uh, we'll keep in touch.
Yeah.
Thanks for coming on, Sam.
That's it.
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Podcast Summary
Key Points:
Spotify and Accenture are using automation and analytics to streamline ad sales workflows, reducing operational time and improving data access for brands.
Google Chrome and Gemini now integrate to assist users with complex web tasks, like restoring vintage objects or summarizing long articles, enhancing online productivity.
Granola, an AI note-taking app co-founded by Sam Stevenson, has raised over $1 billion and is expanding with shared team spaces, API access, and multi-platform compatibility to support collaborative workflows and data portability.
Summary:
This episode explores the evolving role of AI in everyday work and media. Accenture and Spotify collaborate to automate ad sales, freeing up time for meaningful brand connections. Google Chrome introduces Gemini integration, enabling users to tackle complex tasks with AI-powered help.
The show highlights Granola, a viral AI note-taking app now valued at over $1 billion, which has expanded beyond individual use to support team collaboration through shared spaces and real-time meeting context. Sam Stevenson, co-founder of Granola, discusses the app’s philosophy of data openness—allowing users to export and reuse notes across tools—despite traditional concerns about data lock-in. This approach enables deeper integration with other platforms like Claude and Notion.
The conversation touches on key challenges, including speaker identification in meetings and the need for smarter AI to extract actionable insights from vast meeting transcripts. A recurring theme is the shift toward human-centered, context-rich AI tools that work within messy, real-world environments. The hosts also explore broader cultural trends, such as the resurgence of film photography as a counterpoint to digital over-saturation and the growing importance of transparency in content creation.
Ultimately, the episode emphasizes that the future of AI lies not in isolation, but in seamless, ethical, and user-centric integration across tools and workflows.
FAQs
Granola is an AI note-taking app that automatically transcribes and organizes meeting content. It helps users by providing real-time transcriptions, summarizing key points, and enabling quick access to meeting notes across devices.
Granola prioritizes data portability to enable integration with other tools and workflows. This approach helps users build more flexible, interconnected workflows and ensures the app remains useful in a broader ecosystem of productivity tools.
Granola is still working on improving speaker identification, as it's a complex issue affected by meeting format. The app uses various prototypes, including voice printing, but no universal solution exists yet, and performance varies by setting.
Granola uses contextual data from meetings to inform AI recommendations. While it has access to thousands of hours of meeting content, it focuses on specific, targeted queries to avoid overwhelming the AI with broad, unstructured data.
Granola has launched shared spaces and connectors to allow teams to access and analyze meeting notes collectively. It also introduced API access and mobile functionality, enabling deeper integration with other apps and platforms.
Unlike tools that lock data within their ecosystem, Granola is designed to be agnostic and data-portable, allowing users to leverage notes across platforms. This interoperability makes it especially valuable for users working in diverse environments.
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