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41. Nowadays everything is about AI

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41. Nowadays everything is about AI

This episode of Snackable features host Chicho interviewing Jose Jesus Castro Romero, a business analytics manager at HSBC with 15 years at the bank. Jesus studied administration at UYM and began his career as a data capturist at Cosmo Color, later working at Mexico City airport customs and in the police as a commander. He has also held COO and CAO positions, which he says expanded his knowledge of multiple business areas and processes. In his current role, he works with business analytics, using AI tools and metrics to measure productivity and process trends. He explains that his transition to technology was not easy because his schooling did not include it, but he now programs prompts and uses company AI tools. He learned English through song lyrics and company courses, and today uses it daily in calls with colleagues from other countries, noting that Indian and UK accents can be challenging. He stresses that English defines job opportunities and salary, and that combining English with AI skills is essential. He advises students to take ownership of their growth and apply passion to everything they do. The interview closes with snack questions about money, purchases, and stability.

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0:04 Speaker 1 Snackable. A few minute broadcast from Self Access Center and VR Lab Campus. YMX Ecatepec Have you ever wondered how many times you opened the right today hoping to find something tasty and quick to eat? Picture how your English will be if you ate it in bytes. 0:20 Keep it simple, keep it short, keep it snackable. A place where broken English is welcome. Hello community Y Mexicata Tech. How's it going? Welcome to another episode of Snackable. 0:38 Today in the show we have Jose Jesus Castro Romero, and you're about to find out what he does. I think that he's such a clever and businessman, I guess so we are about to find out. So hello Jesus. Welcome. Welcome to Snackable. 0:55 Speaker 2 Hello, nice to meet you again and it's a pleasure to be here. 0:59 Speaker 1 Pleasure is mine, Pleasure is mine. Chicho. Chicho I am. I am going to go to Chicho, right? Please. OK, so I think that it will be lovely if our community will know something about you. So for example, what did you study and where? 1:11 Speaker 2 Well, I study here actually in the Wyoming at the peg to the administration and well, right now I'm working in HSBC. 1:22 Speaker 1 OK, that's perfect. So I think that it will be interesting. I mean, before you tell us how is it that you get to enter to such a big company such as it is H well, the bank, you know, what position do you use there? 1:41 Speaker 2 Well, right now I'm, I am a business analytics manager and I have been working there last mall like 15 years ago. So yes, it's a, it's a big responsibility and of course it's a pleasure to to work there. 1:58 Speaker 1 Yes. OK. Well, can you tell me how your journey in the professional field started or have you always, always work in in the bank or or you started in another place? 2:10 Speaker 2 Well, I start in. In other work I start as a capturist, a capture of that of data in in well for a company called it Cosmo Color. I started there. Then I moved to the airport in the custom of Mexico and I also work work in the in the police. 2:35 Speaker 1 OK, that's interesting. And which position did you occupy there? What was your? 2:42 Speaker 2 Role in the police yes well, the according with the studies, I, I was a commander OK yeah so. Well, it wasn't. Well, it was part of my career, but I'm not very. I'm proud of that. 2:57 Speaker 1 OK. I think it is interesting because you have, I mean like a lot of experience, you know, I mean, you have known like some sections in the in this public work who you know, so YouTube gots. 3:13 I don't know. I think it is impressive the experience that you have that you have reached in your career and well, I think that you have worked as a COO and ACAO. So I mean just just for just in order that our audience know the meaning of these of these letters. 3:35 All right. So Chief Operative Officer and Chief Administrative Officer. 3:39 Speaker 2 Yes, that's right. Not as ACEO or CIO in particular. Yes, IO was part of that team and well, yes, those positions are very interesting. Well, the dispositions expand your learning of the multiple areas, not only one. 4:00 You can learn about the multiple processes and is of course a way to promote my my my knowledge of a company. 4:12 Speaker 1 OK. And what is the difference of Chief Operating Officer and Chief Administrative Officer? 4:19 Speaker 2 Well, that can be the same if you if you ask me, but I can say that, OK. 4:36 Speaker 1 OK. OK. So also I would like to know what kind of decisions do you usually make in your job? 4:45 Speaker 2 Well, decisions right now I'm I'm part of the business analytics and this is let me tell you a little, let me explain better. It's like a part where it's a it's a position in in Group. 5:01 And because right now the intelligence artificial and goodness is growing and the, the companies wants to know the trends of the processes, the volumes, the productivity. 5:17 So a way to know this is that they are creating the, the, the companies is positions business analytics. And because they want to differentiate if a, a company of sorry, if our employee is a productive or not. 5:34 So right now I'm, I'm in charge of the metrics of a, of a particular area. And well, it's, I'm, I'm learning about the intelligence and well, I can tell you, I can tell you more. 5:55 But yes, it's a, it's a very interesting position right now. 5:59 Speaker 1 Yeah, I guess. And I think that, well, as you know, if we're sorry, artificial intelligence, it's kind of in a boom, you know, in all areas. Well, you said that you studied administration with your work involves a lot of technology and data tools. 6:17 So how did that transition happen? I mean, I don't know if you have seen some difference between how you used to do some processes in the past without, for example, artificial intelligence and how would you do it now. 6:32 Speaker 2 Well, I, I guess the transition wasn't easy because in my, I'm part of all the school where the, the, the technology wasn't part of the studies, right? 6:48 Of course, if you study in a particular school like technical array or other kind of school, the technology is more aligned to the studies. So right now they, well, as I said, I'm on the school. 7:08 So you need, you really need to, to, to combine the, the, the knowledge of your school and the technology because you are fry and you're not. 7:20 Speaker 1 Doing that, yes. And also I think that nowadays information that we have like getting it is more sensitive and it comes in massive. I mean, do you work with massive information, like a huge amount of information, you know? 7:35 So I mean, if you continue doing your processes, your processes or your tasks as a way you used to do it in the in the past with without these technologies, it will take like a lot of time in order to achieve your activities. You know, I don't know if you if I explain myself. 7:52 Speaker 2 Well, right now it's really easy. And let me let me explain you. You want to elaborate on M9, for example, a metric of processes. Well, of course, if you, if you know how to program the, the, the activity is really easy. 8:07 But as, as I said, I studied administration. So the company every every company are elaborating their own tools, software like GPT, and you can define your prompts in this in these tools. 8:31 And with this, you can work very easy and well, I'm programming something I'm programming right now, something that I didn't know that I can do. So yes, if you, if you want, if you combine this and you combine, of course, the, the, the English in, in your career. 8:51 Well, let me tell you something that would be easy to store or to working in in any other company. 9:00 Speaker 1 OK. I think that you have made a point, you know, because I mean not just in your field, but also as as teachers, even in medicine or I don't know, maybe marketing and so on. I think that artificial intelligence is it's kind of being such a necessity. 9:17 Could be, I don't know, maybe because I mean, as I was saying, if you don't know how to use artificial intelligence, I mean, people who who know how to use it might get your position, you know, or I mean, you need to improve and you need to get better in in your skills and especially when it comes to technology. 9:35 I think it is such an interesting point, you know? 9:38 Speaker 2 Yes, for example if if you. Well, it's an example you right now, maybe you know how to program something, right. This is something better for you for your career. But I don't know, in a couple of years, couple of months, maybe even if you don't know how to program something, yes, you can use the artificial intelligence, but maybe it will be up loose if you want, if you know how to program. 10:13 But maybe in in a couple of years this will be not a necessity because the intelligence or the artificial, the artificial intelligence will be there. So if you know, if you learn right now how to use the artificial intelligence will be easy, they work for you. 10:35 Speaker 1 Yes, yes, I, I see your point. And I think that they are now like some a courses or even degrees in order to achieve like a certificate in artificial intelligence or even a how to know how to write a proper prompt, you know. So I think that a if you want to use like artificial intelligence in efficiency way, the prompt is the key I guess. 10:59 Speaker 2 Yeah, I know. Yeah, yeah, a lot of courses you can find. Actually LinkedIn is one of the better tools right now. But well, you can see right now you too, for example, as a tool, you can find there a lot of courses. So well the the the issue is just you need to explore. 11:19 Speaker 1 Yes, and I think that well, nowadays young people or young students do not have. They are like want to have the information like in a hurry, you know, I mean they, they want, they want the answer right there without looking at it. 11:35 Speaker 2 But right now, let me tell you, the English defines what kind of job and salary you will get tomorrow. So it's important. The English will be important right now and in the past. 11:49 Speaker 1 Yeah, for sure. Actually you have answered my question with West. Do you think provisionals today need to combine business and technology skills? But I think that yes, it is, it is important, yes. OK, thank you for sharing that information about your professional a career. 12:05 But I think that it will be also interesting, I mean, because as you have mentioned, you have a career like for about 15 years, you said, OK, so I mean, that is pretty, pretty interesting. But how is it that you learn English? I know there is a characteristic of this, of this podcast. 12:24 It is we are also interested in in knowing how is it that our guests exactly learn English. So how is it? Well, how was it for you? 12:34 Speaker 2 Well, wasn't easy, Yeah, because in my time wasn't was more like. 12:44 Speaker 1 Like one additional way to. 12:46 Speaker 2 Learn something. And yes, I, I, I started with songs all right. Well, I, I start with translating the, the letters of the, the lyrics of the songs and well, and then in, in my current job, well, they gave me some courses. 13:08 Well with that I I guess I obtain a level of movies. 13:15 Speaker 1 OK, that OK, I mean that music is like a universal language as well. So I don't know if you see music as a tool in order to learn that is a that is great actually. And you make it funnier, easier maybe. OK, so how important was English in getting your current position? 13:35 I mean, do you remember when you send your your CV? Maybe, and I don't know, maybe in the interview they ask you something related to English. Or not really, it was just well. 13:46 Speaker 2 Right now, let me tell you when I started then 15 years ago, maybe it wasn't important because they just want a person that want to to work with HTC. 14:01 But so, but of course it will be better if you that time if you have English and of course to manage the Excel or another tool of Microsoft. But right now I can tell you that if I don't have the English, I can maintain me in in that position, not working in a bank, not only in the bank, not in another place. 14:28 Speaker 1 OK, so do you use English daily your work? 14:32 Speaker 2 Right now, yes, it's it's like morning conversations when they offer the, well, frequent conversations with colleagues from other countries. So is. 14:45 Speaker 1 It difficult for you to understand other accents or. 14:48 Speaker 2 Yes, yes, yes. The the accent, for example, of the Indians. 14:52 Speaker 1 Say yes. 14:54 Speaker 2 And one of the UK guys is it's, it's, it's complicated, but I guess the Indian guys it's, it's the very highest opportunity. 15:05 Speaker 1 Yeah, yeah, actually it is, it is kind of difficult, that accent, I mean, well, I have heard, of course, Indian people talking or speaking and it is like, come on, I, I don't really get it, you know? So it, it, it is kind of harsh. 15:22 All right. Anyways, do you think your career will be different if you didn't speak English? 15:29 Speaker 2 It will be different, very different. Maybe I'll be working in another place. 15:35 Speaker 1 OK. 15:35 Speaker 2 Yes, yes. I don't know what about this is it's right now. If you want to earn more or obtain a better salary, you really need English. 15:50 Speaker 1 Yeah, for sure. And I think that in the future you will need even more as you were saying, not just English or to manage some, somewhere like Excel, I mean, and that is the basic 1, you know, but also you will need to be updated when it comes to technology languages, not not just English, but maybe more. 16:13 Speaker 2 Yes, maybe not only English, well, at least I guess another language like well, in my case, in my case for for the I'm able like to learn like Portuguese maybe every time I don't know, but maybe the the English or Japanese very difficult, but but yeah, I guess. 16:34 But I don't know if, if, if, if you observe or or or see the, the attendance of the, the, the business or intelligence are artificial intelligence while approaching. So maybe would be applause if you know the English or maybe you, you can speak another language French to that. 16:59 But I guess the the, the, the particular case here is if you can, as I said, combine the English and the intelligence. OK, so for me. 17:13 Speaker 1 It's those skills are the. 17:14 Speaker 2 Yeah, those skills. 17:15 Speaker 1 The most needed. OK, that's perfect. And well, what advice would you give to our students who are reluctant to learn English? Because believe it or not, we have those kind of students who do not manage to see the important of English. 17:32 So what would? What would you suggest? 17:37 Speaker 2 Well, it's very difficult because I, I am a father and it's very difficult to say because, well, I tried to give that same advice to my son. And if, if you, if you, you must be, you should be your, your own architect of your, of your life, right? 18:08 It's, it's a personal decision. The life is like a funeral and it's, it's hard to get out of there. And the people they must take the ownership of their of their growth and development and I guess that is a core phone will be always had a personal decision, but they they should be think about the future. 18:43 Speaker 1 And actually, I think that nowadays young people is very, sorry are, are very, how can I say ambitious, you know, in many, in many senses. So when it comes to money, when it comes to, I don't know, maybe great, but they don't want to do anything about it. 19:04 They want to have it, but they don't want to build it to work it. So they just want things like in, in the easiest way, you know, But sadly they are not becoming like intelligent people, you know, I mean, I, I think it is sad to say it, but the more they want, I mean, they want more, but they wanted me this way, you know, and actually you and I and all the adults that, that I mean, this world know that that is not kind of possible. 19:38 I mean, if you are lucky, you may, you may have it that way, but you have to, you have to work harsh in order to achieve new goals. 19:45 Speaker 2 Well, nothing happens in the same way, yes. And I guess you, you, you, I guess my, my voice is only you to to always to be presented as a passion. 20:01 And for the life is the same passion that you need to apply to another thing that you are doing. I mean, if you work, if you lock someone, if you drive a car, you, everything that you do, you, you must play the same passion every and everything. 20:20 So. If you don't buy this, I guess you will receive maybe another another thing, but not this not the thing that you maybe want. So well, I it's always depending of you. 20:39 So that's why the people will receive the the thing that they are a working for. 20:48 Speaker 1 OK, JoJo, thank you. Thank you for sharing. So we can come to the end of this interview. But before we go, we have this section called snack questions. So please answer these questions with a short phrase or just a word. So the yard, if money could talk, what will it say about you? 21:08 Speaker 2 The money will say that I'm a saver guy. 21:11 Speaker 1 That's good. OK, what's your most unnecessary purchase ever? 21:16 Speaker 2 Well, I have a collection of Knights of the Soviet. 21:19 Speaker 1 OK, that's interesting. OK, the following Rich in money or rich in peace? 21:25 Speaker 2 I guess both. 21:26 Speaker 1 Both. That's nice. OK, If you didn't work in a bank, what would you do? 21:31 Speaker 2 Maybe I will. I'll be soccer player. 21:36 Speaker 1 Soccer player, Lovely. OK. And finally, financial stability or emotional stability. 21:44 Speaker 2 Maybe the emotional stability is better, but if you don't have the financial establishment, you can. 21:50 Speaker 1 Have the other, Yes. OK, OK, Thank you. Thank you so much for for sharing. So thank you. Thank you for sharing. 21:57 Speaker 2 Thank you. Thank you for inviting me. 21:59 Speaker 1 It was my pleasure. OK, community, One Mexican fact. That's it. See you next episode. Bye. 22:05 Speaker 2 Bye.

Podcast Summary

Key Points:

  1. Host introduces Snackable, a short broadcast from the Self Access Center and VR Lab at YMX Ecatepec Tech, welcoming guest Jose Jesus Castro Romero.
  2. Jesus studied administration at UYM and has worked at HSBC for 15 years, currently as a business analytics manager.
  3. His career began as a data capturist at Cosmo Color, then moved to airport customs and the police, where he served as a commander.
  4. He has held COO and CAO roles, which he says broaden learning across multiple company areas and processes.
  5. His current role focuses on business analytics, using AI tools and metrics to measure employee productivity and process trends.
  6. He learned English through song lyrics and company courses, and now uses English daily in calls with international colleagues.
  7. He says English is essential for career advancement and higher salaries, and that combining English with technology skills is key.
  8. His advice to reluctant students is to take ownership of their growth, act as architects of their own lives, and apply passion to everything.

Summary:

This episode of Snackable features host Chicho interviewing Jose Jesus Castro Romero, a business analytics manager at HSBC with 15 years at the bank. Jesus studied administration at UYM and began his career as a data capturist at Cosmo Color, later working at Mexico City airport customs and in the police as a commander. He has also held COO and CAO positions, which he says expanded his knowledge of multiple business areas and processes.

In his current role, he works with business analytics, using AI tools and metrics to measure productivity and process trends. He explains that his transition to technology was not easy because his schooling did not include it, but he now programs prompts and uses company AI tools. He learned English through song lyrics and company courses, and today uses it daily in calls with colleagues from other countries, noting that Indian and UK accents can be challenging.

He stresses that English defines job opportunities and salary, and that combining English with AI skills is essential. He advises students to take ownership of their growth and apply passion to everything they do. The interview closes with snack questions about money, purchases, and stability.

FAQs

The role involves managing metrics for a specific area of the company and using AI tools to track process trends, volumes, and productivity. Companies create these positions to tell productive employees apart from non-productive ones.

Because artificial intelligence is growing fast, companies want to understand their process trends, volumes, and productivity. These roles help them identify which employees are productive and which are not.

A prompt is the instruction you write inside a company's own GPT-style tool to get it to perform a task. Chicho says defining good prompts lets you work much more easily, even if you don't know how to program.

Chicho recommends LinkedIn as one of the best tools, and says YouTube also offers many courses. The key is simply to explore what's available.

Not really — at that time the bank mainly just wanted someone willing to work there, though English and Excel skills were a plus. Today, he says he couldn't keep his position without English.

He began by translating the lyrics of songs, and later took courses provided by his company. He says music made the process fun and easier.

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