MoJo Motivation™ Episode 7: Your Network Is Your Net Worth and the Importance of Consistency with Postmaster Josh Stewart
36m 8s
The podcast episode features Joshua Stewart, a USPS postmaster from Grand Island, New York, currently overseeing the Tonawanda office, discussing his passions for fitness, leadership, and community collaboration. Josh’s journey began in high school when he started working out to gain a competitive edge in sports, and fitness became a lifelong habit—akin to a daily necessity. He stresses the importance of mentorship and networking, admitting he doesn’t have all the answers and relies on experts in areas like labor relations and shipping, a philosophy he applies to both fitness programming and his postal career. His leadership style is characterized by empathy and accessibility, shaped by seven years as a mail carrier, which helps him relate to employee struggles and foster a positive culture. He prioritizes the 99% of employees who appreciate his efforts, such as offering leave donations so staff can enjoy community events like football games. The discussion also covers the Postal Service’s adaptation to declining mail volumes by pivoting toward packages and e-commerce, while still serving traditional mail users. Relationship-building is central, with examples of gratitude gestures like holiday gifts for postal workers, strengthening partnerships with local businesses. Finally, Josh introduces Six Sigma, a methodology for eliminating waste and improving efficiency, tying it to broader themes of growth and continuous improvement. The episode underscores how empowering people and fostering collaboration leads to mutual success and better service for all.
I got into the gym very young and I realized how much it benefits me and how much better it made me. Empowering people leads to rectification of character. If you can help me and I can help you and everyone's getting better service because of it, we're all gonna grow. [Music] Welcome to Mojo Motivation, the official podcast of Aim High Consultants. I'm Fahim Ojowala and I'm Marty Johnson because everyone leads a little more and a little joe. We are super honored and excited and grateful to welcome Joshua Stewart who's gonna be referred to as Josh 'cause I only know him as this Josh, but he is the postmaster of Grand Island New York where we are based. But he's so awesome that he's currently running the Tonnewanda New York Post Office, 1-4-1-5-0. Amazing wife and four incredible daughters has a degree in exercise science. He is what every USPS postmaster should be. He's very into fitness, health, wellness and what drives people. Like, what makes people tick? Those are the things that he loves to take a deep dive into. So, a man after my own heart, I love it. So we're gonna chat about that. In the professional career at USPS, he's been striving to improve the culture of every place that he entered. And his team is amazing. Everywhere he goes, they just want him back. And we want him back in Grand Island New York. We can't wait to have you back, Josh. So thank you for visiting us. Thank you for being here. We're super honored and grateful. And welcome. Thank you for having me. Yes. What do you want to talk about first? We talked about so many things. What would you like to talk about first? You want to talk about what your passion and fitness and you want to talk a little bit about that? Because that really got me intrigued. Because that's how I connected with you. I mean, I think that's where everything kind of started for me in any career. So sure. I think that's probably a good starting point. I remember I texted Josh one time at like seven in the morning. And I said, I'm so sorry. It's so early. And but I wanted to text this to you. I have to be at work at one time. I usually 4.35 o'clock. Oh my goodness. In the morning. Those are not hours for me. And I was intrigued. And that's how-- And then he's like, I'm really into exercise science. Can you give us a little bit about your journey and how you got started into fitness and what really makes you tick? For me, honestly, it was because I wasn't a very good athlete. So growing up, I wanted to play all the sports, but I needed to have that edge. So for me, I got into the gym very young. And I realized how much it benefits me and how much better it made me. So it took me from kind of average to I could be on the team and play all these sports. So I've been doing it since probably a sophomore in high school, if not a freshman in high school. And it's just always been a part of my life. I mean, it's like drinking coffee for most people. If I don't go to the gym, I feel like something is missing from my day. And sometimes it's not great. I don't work out for hours at a time or anything. It's just go, show up, be consistent with it. So it's just always been a part of things for me. And that's where I got started with it. I love that. I really, really love that. Because we see with a lot of people, they think that just because they can't do something now, they can't do it ever. And so I love the fact that you came from a place where you got into it. And you're like, okay, well, this is a stepping stone to getting into sports or fitness whenever you pick fitness. And that's great. How important. So we are small business mentors and accountability partners, right? How important is mentorship and accountability in the fields that you've worked at? Well, fitness wise, I think it's huge. I mean, you're going to find a million people doing things a million different ways, especially in the year we live in now. Everyone's posting videos and doing all these different things. And I think it's important to find a bunch of different avenues. And you can't, people get pigeonholed very often in the fitness world and they think that you can only do bodybuilding or you can only do this. So I think having a broad open ideas to everything is really beneficial. So finding as many people you can reach out to as you can. Because you may come to me and say, hey, I want to be a bodybuilder. And then Marty may come to me and say, hey, I want to run a triathlon. Well, how can I help both of you? I might know a little bit about this and a little bit about this, but I have a person who knows this and I have a person who knows this. So I think that's huge. I mean, that's a big thing. And that's kind of how I've modeled my career in the post office, too, is I openly admit. I don't have every answer. I don't even have a majority of them. I've only been there 12 years. So for me, I have to find someone who is an expert in labor relations. I have to find someone who is an expert in international shipping and know who my people are. I can reach out to and get the correct answers. That's a great idea. That's a mark of a really good mentor because every client is different and we talk in terms of clients, we talk in terms of team members, whatever it is or a client in the fitness industry. And you don't have it. Yeah, you definitely don't have the solution for everybody, but you have the network that can help you find the solution for everybody. And we're talking about a world that is not really mine in the fitness industry. I have this morning routine that he knows about. It's two hours long and it's awesome. It includes cardio, it includes all these things, it includes meditation time and all this, but I've never done it. But it's been written down for about five years and it's every day. Before I go to bed, I'm like, I'm going to get up at 7. I'm going to do my morning routine. What? When he was saying that, I know Marty for 10 years. When he started saying that, I. No, I'm Marty. I'm going to sleep right before we're talking about this early. We're talking about this early. I got a good one. Like 10 and a half, 11 hours of sleep last night. I feel like I'm almost rested. Like I'm just, I'm not that person. I don't do mornings. I'm trying. I would like to. But yeah, so I appreciate and value someone who has that ability to get up. Yeah, and it's something that I aspire to. But I've never gotten there. But I'm doing okay. I'm doing fine. You just have to do it. But then the morning comes and I can't even get like, like, fighters and I'm like, oh my eyes. And then getting out of bed, it's like pain. Anyway, but that's my story. We will not tell Josh what we had for breakfast, but it was really good. Anyway, I, what I'm saying is that like I buy the people that I've had the discipline to do that because I'm very Disciplined in many ways, but when it comes to that, I'm definitely not. But I'm doing good. I hit my goal weight last year. I just, I aspire to be that that be able to get up in the morning and exercise person. And you know, for the most part, you're, you're much more disciplined in terms of food than I. Very disciplined in terms of a lot of your very, very, very disciplined. That's the thing that that intrigues me about Marty, Josh, is that he's really disciplined on so many things. But when it comes to, you know, working out or exercising or something, it's just that that hasn't followed. I think it'll follow. But what I like, what you said is people think that, you know, just because you're an expert, you know everything. And it's just the opposite. How important is having a proper network in getting to the right people? I mean, for me, I think that's kind of what makes you an expert is if you have the proper network. You know, there's no one that's an expert in anything. I mean, it doesn't matter how long you've done it or what you're doing. I mean, you're always going to have someone that you need to reach out to. Or someone that you need to, even if it's something silly, like, you know, stuck on a word or any of those things. You just have to have someone where you can go and say, hey, this is my thought. This is what I think I could do. What's it look like from your angle? You know, and that's in life and business and fitness and everything, you know. I mean, I've written fitness programs and I'll bounce them off people and say, hey, like, this is my idea. This is where I think I'm going to end up. What's your thoughts? Okay, looking at it from my point of view, no, you're not going to end up there. What does it you always say? Your network is your network. Yeah, you see that all the time. Always, always. And you can't be phenomenal if you don't have a phenomenal network. And sometimes people in your network aren't phenomenal. So we have, we've also learned to, you know, let them go sometimes because there's takers that are disguised as givers. And, you know, we've gone through that, Marty and I. And so, you know, it's important to constantly reevaluate our network, I think. You know, I want to come in and something like you mentioned earlier in this conversation that you texted Josh. The fact that you as a sponsor and a sonar in your community have your postmasters direct phone line is unusual. And so, like, and we've all been in this industry for a long time. We've worked with postmasters, the good, the bad, the ugly, you know, like for years and all different things. And not many, I think it's unusual for them to be so approachable for them to be so accessible. A lot of times there's a guard, there's a like a gatekeeper, there's a, you know, we'll put this on their desk and all that. And you never really get to meet him, you never get to meet him. We make an effort, we tell our clients like make an effort to get to know your postmaster and the supervisors at your local post office. Because they can be your biggest advocates and your best friends once they know that you're there to partner with them and not be competition to them when you're running a postal store or shipping store. So kudos to you for being open to that.
makes all the difference because you realize they're here to, we're here to raise everybody else up. We're not here to try to take business away or, can be, anyway, appreciate that. Some postmasters can be kind of just a little difficult. - Yeah, not Josh. - Not Josh though, not Josh. - Yeah, it's understandable. I mean, it's, yeah. - For me, it's, you service the community. - Yeah, exactly. - It's publicly available. - You guys are doing the same things and if you can help me and I can help you and everyone's getting better service because of it, it's, we're all gonna grow. - Exactly, that's exactly how we look at that. - That's why there's, you know. - Yeah. - We raise the levels of all the ships go up with it. - Not just, yeah. - Sure, yeah. - I mean, there's not just plenty to go around for some of this. - Exactly. - That's, everyone's gonna mail something, ship something, need something for the rest of our lives. - Yeah. - So, regardless of what any of the NACR say, the whole logistics component is here to stay. It's just modified because you've got so much mail now being transferred or changed into a lot of people getting packages and small parcels. But that whole thing has really allowed the post office to pivot as well. I mean, we've pivoted and diversified in our business and the post office is doing the same thing. Like they're really catering to a lot of small business owners, the e-commerce shippers. That's, I mean, you've seen that. - Yeah, yeah, that's-- - It's your tenure. - Yeah, in the short period of time, I've seen how much mail has kind of gone away. And I can tell, a lot of it's generational too. I mean, I work for the post office and I can't tell you the last time I open a piece of mail. It's just not, you know, what my bills are paid online. My wife handle like, I don't know. I don't get anything in the mail that's important unless we order something. So it's, for me, it's, but there's folks that wait for the mail person or the mail carrier that day. And, you know, so that part of it is kind of neat to me. I mean, that's so, I like to make sure that that part of the community is taken care of as well as the part of the community that doesn't know how to address an envelope, you know. 'Cause I guarantee if I ask all of my kids, they probably can't fill out an envelope and mail it across the street. - Oh, no, so-- - My kids are the same way. - You know, but it's-- - The younger ones are pretty neat. And, you know, my in-laws, they still mail their bills stamp and fill it out. So it's kind of cool to see, but at the same time, you kind of see it delineling away and not really happening much anymore 'cause everything's in the palm of your hand. And, you know, you can pay your bill and buy a car before I walk out the door here today. - For sure. - For sure. But the institution stays, but the focus and the product line or whatever, changes like any business that is going to last the Postal Service has lasted, you know, centuries. - 250 years? - 250 years. You gotta change. You gotta pivot, you gotta change it at the times. And we work with stores who rent mailboxes. You know, there's CMRA's commercial mail receiving agents, which they rent private mailboxes, which is different than a PO box. But we talked to them about marketing them a lot of times. And it's not like we marketed them even 10 years ago where you advertise one address. And it's secure and you know, confidential and all that. Get all your mail here, especially when you have a younger market. They don't get mail, they don't care about mail. We market it as a secure place to receive your packet is away from porch pirates or something like that. The focus is totally different, but the service can remain similar. But you've gotta be aware of where you are in time in your audience and have the age of your. - Yeah, exactly. - Yeah. And so one of the things we tell our clients, Josh, and I'm really happy that you were there to witness this. And I say this all the time in the private forums, but it's all about relationships. We talk about relationships all the time. And I'm honored and grateful that I have a fantastic relationship with our post office. And it took years to develop. And most of the people at the post office know me. So every year after Christmas is over, I can't get it done before the holidays. But after the holidays, in the new year, I go and I make it a point. So SEMA made lip bombs and soaps for every single person. - I still have mine from last year. - Oh my god. - And so you were witness to it. I brought it in, Angela was there. And Tracy texted me three days ago, I just caught my gift. So my wife made gifts for every single employee at the Grand L and post office. And I went to deliver it and for Josh. And he just happened to be there that Saturday. - Right, yeah. - And it was great. But that adds value to the relationship. It was a gratitude gift. It was just a holiday gift. It's like thank you for what you do all year. People don't know the pains of being a male carrier and what goes and what they have to go through. I know before this episode, we talked a little about you are really empathic and collaborative and part of that is because you were a male carrier for seven years? - Yeah, I mean that's where I started and actually in Tanoanda. So I took the job thinking that I wanna be able to retire and have benefits and do those things. And the fitness industry is very much, you're trading dollar for hours. And you gotta figure it all out on the back end. Even if I own my own gym, I gotta figure out what I wanna do if I wanna rubber retire. So I needed a pension, I needed a retire. So I got this city carrier assistant job. And I was like, "Oh, you know, a few hours a week "here and there and I'll carry some mail." It's in my neighborhood, it's pretty cool. Next thing I know I'm working 60 hours a week, seven days. Amazon Sunday is just kicking off. And I'm going, and it was tough for a while. You know, it was difficult. But I've gone through what they go through on a daily basis, you know, when it rains, when it snow is in, it stinks out there some days. And some days are awesome. You know, when those 75 degree days with the sun's out and you're just kinda meander down the street, those are good days. But there's more bad than good as far as weather goes in Western New York. So, but that's led me to help guide them a little bit better. And when I'm in offices, you know, I understand what they're going through. So our conversations in the morning and those things go a little bit better because I know what you're saying, you know, and I know that when snow melts, it becomes slippery and this and that. So it's just little things that, you know, being a part of it helps me. Yeah, you can have the fun. It's their day a little bit, yeah. As you've been there. And that's the difference between a good boss and a bad boss honestly, is when the dictates and whatever or one that is like, okay, I understand let's figure this out together because I've been there myself. Yeah. It allows you to be a phenomenal leader. The thing that you said earlier, which really resonated with me, if you don't mind sharing that, I think that's gonna give a lot of people, a lot of direction, whether they're running stores or they're running teams. The fact that you were able to recognize what happened today where people wanted off because of the event that's happening today. And, you know, you were able to give them off for that. Yeah, well, I mean, obviously we live in a community where the bills are huge. And, you know, I, we still have a job to do, we still operate on Saturdays. So for me, it was, I wanted to give everybody the opportunity to be home for the game. So if they finish their work for the day, they can leave. And I offered to donate my leave to them so they could get paid for their full day and be home and watch the game with their family, their friends or whoever I want to do it with. So, you know, it's. And he didn't think anything about it. Like it was just a by the way type of thing. That to me was super impressive. And that goes a long way. You have no idea how much people will remember that. Like for the rest of the year or something for the rest of their lives. That someone allowed them to do that. To, I think that's phenomenal. I get a lot of inspiration from that. And in turn makes them want to, in general, probably give a little more, maybe a little more effort. Maybe a little bit more. Yeah, we hope, we hope. Sure, it's not always universal, but yeah. Right, we hope that when you give it, let's come back to you. Yeah, I feel like 99% of the folks will. Obviously, we have people who don't care about football or don't care about whatever and doesn't affect them. But for me, it's always been focused on the 99%, not the one. And that's in anything. I mean, that one person's never gonna drag you down. If you're making sure the 99% are taken care of. So that's always been huge. But if it worked for some people, great. But it gave them the opportunity. And one they wouldn't have had. So I love it. That's really cool. And that goes with all the. You're gonna say about everything. Everything. Everything. Honestly, integrity, you know, saying no so you can grow, like saying no to the 1% or so you can go with the 99% or as Josh said. I want to talk a little bit about some of the things that we talk about, like for this year, our four mantra words, right? And how it relates to Six Sigma. So you can talk a little bit about Six Sigma 'cause I saw that in your profile picture. Can you tell us what that is? 'Cause I had to do research about it. And I have no clue. Yeah, I heard of it. Yeah. So I mean, it's kind of eliminating the waste. I guess is the easiest way to just generalize it. And in the post office, there's a lot of old buildings and old equipment and things that people just kind of stopped using and pushed to the side. And he don't realize that it's in the way. So a lot of the lean process is just getting into places and saying, what's our process look like? What do you guys need to succeed? You know, it's, and the big thing is, is getting out with the people doing the job. I mean, that's where it really changes the game is, you get out with the clerks who are sorting the mail in the morning and I did this in Grand Island. I don't know if you'd ever been in the back of Grand Island but you used to have this giant platform in the middle of it and it was like where the supervisor's perched and watched everyone. So the first thing I did is tore it down. Was that the wrong idea? - Was that the wrong idea too and the stuff too? - Yeah, I mean, it's just not the culture I wanted to have in a building and then I sat down with Tracy and the clerks and they said, hey, what are we gonna do? How do you guys want this organized? This is your baby. I don't sort mail in the morning. So do you want a U-shape? Do we want an owl-shape? Do we want a hand?
We want this and they created the process so we gave them ownership and that's a lot of what the lean ends up being is finding these bottlenecks Talking to the people doing the work and Opening up that bottleneck so and it can be in any process we have so oh it's Empowering your team. Yeah, yeah, 100% of what it is and then giving them ownership We're of their task and letting them find the best process Without micromanaging but doesn't mean you don't guide or suggest but you don't dictate and you don't micromanage And that was my biggest thing and you know Julie who worked for me for years My nickname was Mike because I was such a micromanager and she let by the her calling me out on that it really allowed me to then Empower the team which led to Huge amazing things when I started to let go of some of the things that I thought were the right way to do things But it wasn't even my task anymore Sure, yeah, yeah, and you get some great ideas you can really do great ideas you realize that Maybe you don't know everything People doing the job you know eight hours a day So if they tell me that you know this box is too close to this corner and they can't turn around it with the equipment And we should move like I'm going to listen to that person. Yeah, it aesthetically it looks great You know, it's where it needed to be but it doesn't work for their process. So let's fix that Yeah, and then they love it that happened that happened with us with with Jasmine and empowering her She and my wife SEMA came up with this whole system of of male so now every piece of male that gets delivered gets and that system is amazing. Yeah, we need to do like a blog on that for the I'm going to have a lot of how to because What happens is when the incoming piece of male because there's a lot of different male delays because of whether Carrier there's a lot of different factors going on So I don't want people who are entrusting us to receive their male to know that we delayed processing their male after we got delivery of it Yeah, so how to stop that was basically just putting a date stamp on it and then uploading it So we have a system that uploads every piece of male to their phone or their email and they get it sure So they see that date stamp now. So we have attorneys. We have real estate agents. We have architects Immigration attorneys that are very time sensitive So they're able to prove that this got to their mailbox on that day and I mean, we're in Western New York with the snowstorm. It's possible to get a delay for goodness sake, right? Like everyone's human. So we're not blaming anybody But in order to avoid that blame and for people who are listening and watching that are in our industry Turn one of the words we have is opportunity. We turn that obstacle into an opportunity and I want to basically part of this podcast is to show people How opportunity gratitude generosity and Authenticity are four mantra words for 2026 can help people go from good to great great to excellence and excellence to soaring Yeah, that's my message brother. What do you have? What do you have for him? What do you have? Yeah, yeah, that's great. That's wonderful Ryan. How are we on time? Okay, we're good. So we got like 10 minutes left. Mm-hmm excellent. Okay, so I did my thing you go ahead you and do your thing What's your what's your opportunity gratitude generosity and authenticity message because it was funny We just came up like on the fly with this right like we're in a new year's call and I was like my two words are opportunity and generosity Why do you yours and he was like oh? All those throw up what did I throw up yeah Yeah, no, but they're good and I printed those four words out I put them in my office on the mirror so that I look at them with with every decision we try to make or every call We have with our clients we try to focus on them and it really is centering I mean, it's only been what you know two weeks into the new year and the last few days we've been here, but it's good Yeah, and then we do a lot of writing we do a lot of blogging and all that and and focusing on that when what we share Through our channels through our newsletter It's um it's centering and it's focusing it is it is really good. It's a central theme. Yeah, and that's why I think One of the things that we focus on is making them mundane extraordinary because people think this industry or know this industry to be very mundane very boring very matter of fact and so for us to be running a podcast called mojo motivation Right to inspire people to greatness to be their greatness cells That's what inspired me and impressed me about you where you know you're in this This job that seems to be so mundane and everybody who's anybody who's interacted with you that I've spoken to Behind your back loves you is is raves about you and it's because you truly care Yeah, you know You've taken people who were not exactly pleased with previous Managers and you came in and you just modified the process but part of the thing was you empowered them Mm-hmm I want you to talk a little bit about that because empowering people Leads to rectification of character I think too because a lot of times some people they just need a little motivation Yeah, and I think that's you know that's when you told me about Josh coming on the podcast and this is a relationship that you had that I'm meeting you for the first time today, but I've heard a lot about you and I think that's what impressed me the most The relationship that you had established together that you're so accessible because my 30 some years of dealing with different Postmasters in different capacities. It's so rare and the last few years that I was dealing with them in my Past business town, Ithaca, New York. We had some wonderful wonderful postmasters who were great, but then we also had Big periods of time where there was no postmasters because it was such a hard Post office to run it was too big job campuses There were one of the campuses had male done very differently than a traditional campus And it was just a whole thing it was a whole thing and so it was hard to keep someone there for a long term after the the postmasters retired And it was frustrating because it was really hard to get any answers because you never knew what Supervisor was in charge or the interim postmaster at the time and then the one supervisor who we loved she was our carrier for many years She was filling in and she was doing a great job and then she got moved because she was doing such a good job They were most obvious and it was just it was a whole thing So the fact that there's someone consistency here. There have been some system changes. There just been a way of looking at things from A critical thinking level as we were talking this morning about the importance of critical thinking in so many aspects and I just I'm so impressed. I'm so impressed. There's this stereotype I think with those of us who have been working with the post office for many years to think of a postmaster in general stereotypically as Old school Right, I guess that's the best way to put an old school not really like Let's talk about this together. Let's figure out a solution together. That's generally not the vibe you get It's kind of like well you need to do it this way and I need this round stamp on this dude and it needs to you need to file this And it's just kind of something like and there's a there's a way for your rockers There's a place for process right and there's also a place for Let's see what actually makes sense in the real world, you know, so I just that's what impressed me a lot about Your attitude from what I understand and how you work with island ship center with vehemenceema and it's awesome It's awesome. Yeah, yeah, it's good I hope I mean I hope it's it's the end of the day. It's still the customer the client is you know and and their needs have changed Their needs in 2026 are not their needs in 2016. They're not their needs in 2020 2006 They're totally different. Yeah, and they'll be totally different next year. They're totally different by Christmas I mean, it's yes, it will yeah, so it's it's a it's an ever-growing thing and I think you know Your guys four words are great and and for me that the only word is consistency like that's I mean, I think that's the model of you know, whether it's fitness and your job your day-to-day like if you can be consistent and people know what to expect It goes a long way, you know, you're you're never going to Come into my office and get a heated version of me or a Down version you're you're going to get the you know the level version and I think that goes a long way with people too is you know Sometimes conversations can be heated. Yeah, I mean people get upset and I just you know We find an answer. It's not you know, but consistency for me has been the biggest thing is just keeping people Level across the board, you know letting them have some input You tell me how to do this job correctly because you're doing it every day and that that Let's people just like you said take ownership and enjoy it. So it's a very mundane job and it's it's this you know, it's very dry but If you can come up with things it's good school because this is see like And a lot of the things we we talk about like building an audience you have to be consistent with posting and You know if you want to get a shape you have to be consistent with working out, which is the thing I'm trying everyone tells me that you know and That's something I'm not good at but I need to work on it But consistency is you know, I love it. I love that word. Yeah It's and it's so much easier said than done Yeah, because you see the people who are really consistent in something regardless because they go through all different Seasons of life and be consistent with it. That's insane. But to be consistent you have to get started And I think that's a struggle for most the struggle getting started becoming consistent. You have to get through that first Couple weeks probably of showing up every day, right? That's the biggest hump But once you're over that I'm told I'm told I don't know my experience that it becomes easier because it becomes a habit Yes, 100% is so you have this great morning routine written down, right? It's awesome I tell you well, I am a great person when I do my morning routine. Just try to do this for me to take Take one thing out of that morning routine. Uh-huh. You just start doing that So so whether it's
I did read the book. No, but the three. The three in atomic on it. Yeah. Three minutes of meditation. So if that's part of your two-hour morning routine, take those three minutes, you can spend the three minutes in the morning. You can wake up whatever time you want. Wake up at 9.15 and spend the first three minutes doing your meditation. That's it. And then add something into it after a few weeks. Now you've got three minutes of meditation and two minutes of stretching. Okay. And then three minutes of meditation, two minutes of stretching and. Doesn't have to be all. Everything everywhere. No, no. Everything. That's the mountain. It overwhelms you. It overwhelms you. It's hard to start. Yeah. And the thing is too, you know, I've been semi-retired for two years, I sold my business and went into coaching, right? And so my schedule is way more flexible than it used to be. It used to be, you know, retail hours, six days a week, and I had an hour. I can be there on top of that for seven of those years. Sure. It was a lot, right? Like it didn't leave time to like, let's get up and do something before I have to drag myself to work and work ten hours. But you don't have to get up either. But I don't. And now that my routine is flexible, I work from a home office when I'm not on the road when we're not visiting clients or at a conference, it's totally different in like, and I can finally sleep in. And I can do these things that I've been like craving for years and I think I've just overdone because I spent two years and I'm like, snooze, snooze, snooze. I get a bad 7, 30, 8 o'clock at night and I get up 9, 10 in the morning like, I love it. But I'm a sleeper too. You would be the poster crowd for all those sleep clothes. And I make it everybody and every feeling that I'm super impressed. That's great. But for those that are watching or listening, I'm not Norwegian and I don't have that thing. So for me, if I get 7 hours, it's like, wow, I got 7 hours, it's great. You know, we're all different. The sun bun set for six months and then it doesn't come out for six months. So we learned how to hydrate. I'm still in my hydrating period. That's awesome. But that's the thing. You have proven to be consistent in so many things. So just taking that, Josh has given you a suggestion, take your three minutes of meditation or two minutes of stretching and continue that for four to six weeks and then add the three minutes or two minutes of that. Do that for six to eight weeks and then add that. You can't do it all at once. And isolate. You know, like we tell our clients, destination, pick from 12 to 5 to 7. You do that for yourself, Marty. I think it's amazing. I'm getting a bite. I'm just really, really proud of you. We're gonna do this. Try this one to preach. That's the hard part for me. And I'm gonna leave everybody this. We got into mentorship and accountability because it's so important. I cannot get to the gym if I don't have a personal trainer. So I have a personal trainer who's my mentor in that. And so he gets me to the gym. If I don't get to the gym, unless it's an emergency, I lose a certain amount of money. And that really motivates me to get to the gym. And that's great. Whatever motivates you, but you've got to be self-aware and know, I can't do this myself. That's why we tell people, it's in anything I think mentorship is huge and accountability. Those things are super, super, you know. They're admirable for you and Marty who are probably very self-motivated and disciplined about, because you are. Oh, Bob, I know. I'm not. I'm not. I'm part of the more than 78% of Americans, hard data. That's not self-motivated. Okay, my wife is, she can do it. I am not. And most of my kids cannot. So just recognizing that I'm very self-aware, thankfully, then I can't do it. So we do something about it. That's going to be my message to everybody listening. Is, you know, figure out something, do something about it, be consistent, and be better every single day. And understand yourself, understand the areas where you need help. And then the areas where you are good at that you could actually help someone else that, right? That's, that's being very self-aware. Okay. So, what's the consistency, what's your message to our viewers or listeners, what would you want them to take away, you know, that your life lesson, you know, what's something that they could, whether, you know, young or old, because you're dealing with a whole generational gap. So what would be something, one or two points that anybody listening, regardless of whether they're the TikTok generation or the boomer generation, you know, all the way from, you know, baby boomers to gen alpha and beyond, what would be that message that would resonate, that would come from you, that would be part of your legacy. I mean, I think it's, it's building your network. I mean, find people who are, quote unquote, experts in your field and fields you're interested in and, and just become a bridge, you know, for relaying information to this generation and this generation. So I mean, a lot of that's, that's kind of what my job is, is, you know, I get these directives from above me and how do I really add to someone who's carried mail for 40 years longer than I've been alive and then how do I really add to this 18 year old kid who just started? And I have to give them the same message, you know, and do I have some knowledge on the situation, sure, and, but I'm just a bridge of, of information for people, the same with, with fitness, you know, I take this and I take this and I'll try it out and then I become a bridge of information for you, okay, like this is what worked for me, this is what didn't work for me, it may work better for you if you take this angle or this route, you know, so I think that's huge is just building your network, figure out who can give you the information you need and how you can bridge it to the folks that you need to relay it to. Josh, I want to thank you for being on our podcast. I want to thank you for your camaraderie, your responsiveness, your, you know, your humility, you don't realize how humble you are but you are. Just, you know, being amazing and being a mentor to me in so many facets. So I think mentorship is very mutual. So, you know, thank you and we look forward to welcoming you again. I appreciate it guys, it was awesome, it was fun. Mojo Motivation is the official podcast of AIM High Consultants, your co-hosts are Fahim Mojowala and Marty Johnson, special thanks to SEMA Mojowala and our producer, Ryan McCarthy. Learn more at mojomotivation.com or aimhigh.com. That's a-y-m-h-i-g-h.com.
Podcast Summary
Key Points:
Josh Stewart, a USPS postmaster, emphasizes fitness as the foundation of his career, which began in high school to improve his athletic performance and has remained a daily discipline.
Mentorship and networking are crucial; Josh advocates for leveraging diverse experts rather than claiming to have all answers, applying this to both fitness and postal operations.
Josh’s approachable leadership style, including sharing his direct phone line and fostering partnerships with local businesses, enhances community service and mutual growth.
His experience as a mail carrier for seven years informs his empathetic leadership, allowing him to understand employee challenges and build trust.
Josh demonstrates employee-focused leadership, such as offering leave donations and flexibility for staff to enjoy community events like a major football game.
The conversation touches on the Postal Service’s evolution, pivoting from traditional mail to packages and e-commerce, while maintaining key services for all demographics.
Relationship-building is highlighted, with examples like holiday gifts for postal staff, reinforcing gratitude and collaboration.
Josh introduces Six Sigma as a method for eliminating waste and improving processes, aligning with broader themes of efficiency and growth.
Summary:
The podcast episode features Joshua Stewart, a USPS postmaster from Grand Island, New York, currently overseeing the Tonawanda office, discussing his passions for fitness, leadership, and community collaboration. Josh’s journey began in high school when he started working out to gain a competitive edge in sports, and fitness became a lifelong habit—akin to a daily necessity. He stresses the importance of mentorship and networking, admitting he doesn’t have all the answers and relies on experts in areas like labor relations and shipping, a philosophy he applies to both fitness programming and his postal career.
His leadership style is characterized by empathy and accessibility, shaped by seven years as a mail carrier, which helps him relate to employee struggles and foster a positive culture. He prioritizes the 99% of employees who appreciate his efforts, such as offering leave donations so staff can enjoy community events like football games. The discussion also covers the Postal Service’s adaptation to declining mail volumes by pivoting toward packages and e-commerce, while still serving traditional mail users.
Relationship-building is central, with examples of gratitude gestures like holiday gifts for postal workers, strengthening partnerships with local businesses. Finally, Josh introduces Six Sigma, a methodology for eliminating waste and improving efficiency, tying it to broader themes of growth and continuous improvement. The episode underscores how empowering people and fostering collaboration leads to mutual success and better service for all.
FAQs
Josh got into the gym young because he wasn't a very good athlete and needed an edge to make teams. He started in high school and has kept it as a consistent part of his life since.
A network is crucial because no one has all the answers, and you need to connect with experts in different areas. It allows you to help diverse clients and grow by leveraging others' knowledge.
His seven years as a mail carrier give him empathy and understanding of the daily challenges carriers face, like weather and workload. This helps him guide and support his team better.
Josh offered to donate his leave so employees could get paid for the full day and leave after finishing work to watch the game with family or friends. This focused on supporting the 99% who appreciate the gesture.
Six Sigma is about eliminating waste and improving processes to increase efficiency. It's a method used to streamline operations and reduce errors.
Josh sees them as partners, not competitors, because everyone benefits when they help each other and provide better service. He believes raising each other up leads to growth for all.
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