Lorna Luxe On Out-Earning her older husband, building an empire through grief, and why ultimate status symbols are a scam
1h 29m 35s
Lorna Lux shares her journey from a self-made entrepreneur to building a thriving brand rooted in authenticity, community, and vulnerability. Her success stems not from perfection, but from genuine connections—like her early relationship with husband John, who provided emotional support and encouraged her to pursue her passions. She highlights how her business grew through organic engagement, where community trust and shared experiences (like social media content and travel) became the foundation of value. After John’s passing, Lorna shifted toward self-reliance, focusing on mental well-being, work-life balance, and reflecting on what truly works in her ventures. She emphasizes that entrepreneurship is accessible, especially for women, thanks to tools like Shopify and services like Northwest Registered Agent that simplify legal and administrative steps. Lorna also champions vulnerability in leadership and content creation, noting that authenticity builds trust and loyalty. Her story reflects a broader truth: success isn’t about being perfect or producing content for followers—it’s about being real, showing your flaws, and building relationships where people feel seen. This mindset, combined with the practical support of modern business tools, makes it possible for anyone to launch a business with confidence, even without traditional credentials or financial backing.
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What is the purchase you regret most?
Every Birkin I ever bought.
Why?
Because you're such a target with it. I can't take it out anywhere. What's the point of it?
It'll probably get robbed. But I have multiple entrepreneurial businesses on the go,
which I document online. How I have got any success, I will never know because I do everything
wrong. I am a lastminute.com girly. But my husband died in February and now I am trying to figure out
what works and what doesn't.
Can you describe your relationship with John?
Well, he's 21 years older and he definitely gave me confidence and security that enabled me to try
because John's there to catch me. And what I learned very quickly was that you can monetize
your hobbies. All of my hobbies have become my paychecks. And it is a really empowering position
to be in for anyone.
How do you do that? You were ready for that answer.
No.
If you are a creator, a founder, I think putting yourself on the internet isn't a bad move at the
minute.
There is this awakening of very,
very smart, successful women feeling like I don't know anything about our finances.
For you as someone with multiple businesses, would you wish you did things differently?
Do you know what? Actually.
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In case you missed it, you're allowed to be hot, smart, and rich. So let's get into it.
Lorna, are you ready to get HotSmartRich?
I think I am, yeah.
My favorite question I'll ask all day to people is, are you ready to get HotSmartRich?
And I totally am. But what that means, I have no idea.
Well, for people that don't know who you are, or maybe are hesitant about listening to this
conversation, what would you tell them?
What would you tell them to get them to stay about what we're going to talk about today, do you think?
I am somebody that's completely self-made. I have multiple entrepreneurial businesses on the go,
which I document online. And I'm dead normal. And I share that normality. So you'll get a lot of my
day-to-day life by following along with me.
I can concur after meeting you. I actually don't usually talk to people for as long as we did
because I want to save it for the pod. But there is something about you that is like,
you are just so drawn in. And I hope that people get to see that today.
Oh, that's kind.
What do you think people will learn to be able to apply to their life if they
listen to this conversation in full?
Well, I would hope that a lot of it is about resilience and being able to kind of come
through whatever you dealt with and make it into something positive. And that's not just personally,
but professionally. And also, it's okay to be not particularly fabulous or particularly
the most beautiful person in the room or the smartest.
The smartest person in the room. Sometimes it's just about being a nice, good person.
And if you're a good person, and you've got a lot of ambition, you'll probably do all right.
And all right is good for me. I don't need to be the best. I just want to be happy and successful.
How do you measure being the best in the industry that you're in?
Well, certainly the best at the industry I'm in,
where there's multiple industries, right? So I've got a fashion brand, I've got a beauty brand,
and I'm also law nurse and my brand is me. There's way cooler people than me, especially in the
UK market. So how I'd measure best, I suppose, would be how rich I am or how many followers on
Instagram I might have. And that's not necessarily what I'm bothered about now. So for me, getting
into my 40s, I measure my successes based on how many days off can I take? How many sleeps can I
squeeze into a day? Because my work-life balance is starting to tip to more a balance. And that is
success to me.
So that's where I'm at right now.
Is that your mission now?
It isn't at all. So it will definitely see-saw. And then there will be a year probably where
I'm pivoting back into the work mode of like, right, I need to do this. We need to take our
brand to the US. We want to do this, that and the other. Very ambitious for my businesses.
But what I can see this year where my husband died in February, and I need to take stock a
bit and not be so quick to just jump in and do everything and be everything to everyone. So
what I am doing right now is going, okay, well, what was working for me when John was alive? What
wasn't working for me? And I'm just kind of going with the flow and letting the chips fall. So yeah,
it's a weird year for me and you to meet and have this chat because a lot of the guests that you
interview are right at the front. They're racing along going into the next thing that they're
doing. And that is not what I am doing right now. I am calmly trying to understand the landscape of
my businesses and my real life and figure out what works and what doesn't. And that's kind of,
yeah, my mindset for most things at the minute. Well, that's why I'm actually happy that we're
meeting at this time, if I can be honest, because I think that there's so many sides to people,
even if you're not experiencing extreme grief like the way that you are, but to put on this hat and
to show people only one side of being an entrepreneur is not real. And I think that this
is going to be probably one of the most powerful things that we're going to be able to do in the
most real conversations that we are going to have on Hot, Smart, Rich to date, which gets me really
excited. But I wanted to start with this, which I actually usually save until the end. And I want
you to read this out loud because I asked someone to write you a letter. And it actually was not
what I thought was going to be on the letter. Okay.
And so I'm happy I read it first because I was expecting it to be just focused on the impact
that you made into this person's business. And it was so much more than that. And I think it will
really set the stage for that. Yeah.
And I think it will really set the stage for what we're going to talk about
today. So if you don't mind, can you read the letter out loud?
Okay. So this is from Amy. I love Amy. She's a good girl.
"Lorna, I've been waiting for you to come on a podcast like Hot, Smart, Rich for so long.
Not only are you the kindest, most generous, most fun woman, you're also one of the most
hardworking, coolest business owners out there. The willingness you have to turn your passion
into multiple businesses, watching the community that you have so carefully built, support,
everything you do, and watching you take your friends along for the ride is beyond inspiring.
I genuinely think the following and the community you have built so effortlessly
needs to be studied. Entitled, of course, the Lorna Luxe Effect. It is unlike any other.
Everything you touch turns to gold, and rightfully so. You've earned it. You also
never take enough credit for how you changed the trajectory of my business so early on.
And I'm eternally grateful. You're pure magic, Lorna, and we all love you. Amy."
Oh, flipping heck.
I love her. That's so kind of her. Also, it's rubbish. I didn't change the trajectory. I just
probably gave it a nudge when it was already on the way up. But she's very kind. She always,
can I keep this? She always kind of references that period when we first met. She's very talented.
Very talented.
Can I tell you what surprised me about that letter? So a lot of business owners
are so focused on their business. And when I heard about the story of you really starting
to make her brand pop off on social media, I kind of assumed that the letter would start with that.
And what surprised me about it was it was about you as a person. And then the end of it was like
this small mention about how you don't take enough credit for what you did to her business.
We've kept mentioning Amy a few times. So for the people that either don't know the
relationship with me and Amy or you and Amy, how did you and Amy first meet and become,
is it five-year friends now? Longer, I reckon. Probably.
I think it was around lockdown.
So a bit of a weird one.
I couldn't shoot street style in the UK at the time
and I was working with a brand and I had my own fashion collection
and we needed to shoot about three collections.
So I'd gone to Paris where I could shoot in the street
and I'd bought her blazer and we were staying at this beautiful hotel.
John had bought me my first ever Hermes Kelly
and I was like, I need to wear a really good outfit.
We need to get very cute pictures of me in this outfit.
So I went with Amy's blazer and my Kelly bag
and I stood in the street, got this lovely photo, posted it
and because it was such a monumental thing for me to have this beautiful handbag,
my community just latched on, they loved it.
So there was more reach, more impressions on that piece of content
and then that from there spiralled into this kind of me tagging Odd Muse,
which is her brand, and then her reaching out, being like,
I can't believe it, I love you and I followed you for a while and stuff.
And then we never really met up because it was lockdown
so you couldn't meet up.
So when I finally did meet her, I felt like a proud sister
that had watched this journey because that business really just flew.
And it was her ability to seize those moments like me wearing the blazer
and many other people that supported her at the beginning.
She seized them and she knew what to do with it.
So it's part luck but a lot of skill and a lot of knowledge
about how can I get the best bang for my buck.
And I really was inspired by that.
Obviously, I didn't have a business at that point.
I just had Lorna.
She's been somebody that I've definitely looked to
when I've done my own businesses.
She's great.
And from what she's told me, you sold out of that blazer in 30 minutes.
Really?
Yeah.
She never told me that.
Good. I'm glad.
For a lot of my US listeners, they actually might not know
what Amy's talking about with this Lorna Lux effect.
How would you describe the Lorna Lux effect?
Well, what's been brilliant about my trajectory on Instagram and social media generally
is that it's taken me years so I've probably been around about 12 years so my community has grown
really really slowly and steadily and I always describe it like an onion with like layer after
layer and that community is so tight and so trusting of me and one another that when I do
say do you know what that's really shit hot like I rate that you should probably buy that my
community will get on board and get behind it and I think that would be for me what the Lana Lux
effect is it's the community that we've built together it's not a one and done it's not about
me really I'm just the voice piece and I talk to all of my community every day I'm always on my
phone so I'm always in my dms and as well as it being great market research for stuff that I want
to bring out and work on it's also just a really good gauge of like what people care about and what
they're interested in and all I do is give that a voice and a platform so whatever my community
are interested in whether it's skincare beauty hair loss I've got hair loss I'll talk about it
in as honest a way as I can and
and it's a shared kind of storytelling really and that's what I do every day
do you think it's a secret magic that some people have or they don't because I think a lot of people
listening to you are going to be like I want to do that and I'm speaking to my community so
authentically and honestly and that I don't have the same effect yeah do you think that that's
something that you are just born with like there's that it factor or do you think that there are
tangible things that you do that is different than what other people do one thing I think I
definitely do differently is that I'm not talking to a collective right so I'm not hi guys I'm not
talking to an audience people when I come on every morning and chat to stories I'm talking
to one person the same as I've been talking to one person from when I had one follower
so I still always envisage I'm talking to my mate and it's a conversation between me and my mate I
might be it's like a FaceTime so I would say that's quite different and I can see other creators now
latching on to that and they should that is the way to do it because when you're watching so many
people online at the minute to get intimacy with somebody is a really special thing and I think
that's something I've been able to kind of attach myself to very quickly and roll with it and I
really like that now because then I don't have to put on this performative speech and preach I can
just be dead ordinary and normal and it doesn't matter what I say I know I'm in a safe space
because the community that follow me are invested they know all the you know all the bits going on
in the background they know about John they know about things that have gone wrong they know about
gone wrong my dodgy fake tan my hair falling out so I'm not having to put on a show and I think
people quite like that so I feel like in some ways the key to my success has been that retaining that
ordinary normality I'm your mate and hopefully I'll keep on to that I think that you I mean I've
followed you for years like you were one of the OG like back in the day yeah and following people's
journey is so interesting because I feel like some creators are afraid to even evolve or to
pivot or to do different things and I love what Amy said like the Lorna Lux effect needs to be
studied because I'm a nerd and I have to ask you if you were to be speaking at Harvard or at a
university what do you think you would want the people to walk away from that class understanding
that you might not see on the surface level about you probably that
I am a businesswoman fundamentally so I really care about my businesses and what I learned very
quickly was that people buy from people right so I grew up on a little council estate in the north
of England and my nana had a catalogue and she would go around the whole estate and she was dead
friendly and dead nice and they would buy bits from her catalogue and I just kind of do that at
scale right so I share things that are available to buy and people trust my my taste on it and
that's kind of how I've built my business
and then from then I've obviously gone off and done other stuff but I do genuinely love
being a sales person I love being customer service these are like things I genuinely love
and I've heard a lot of people online recently in this business world of saying
you shouldn't not that you shouldn't follow your passion as your career but I I'm proof that that
works because I flipping love all the facets of my career it's like all my hobbies coming together
and colliding so makeup hair
I love talking to people I'm nosy so I like watching what the people are doing
and I think that that is the takeaway in that you can you can monetize your hobbies and make
them into something which is I I know there's a divide between some particularly my friends that
are in the industry that would say that's not what you should do you should have separate hobbies
that you don't fund or get any money from but all of my hobbies have become my paychecks so I want
to talk about my business and I'm going to talk about my business and I'm going to talk about my
industry in general because I think influencing and creators get such an interesting reputation
when really it is like to help people what being a both business owner and a creator
drives you nuts about the current state of this industry probably people being
scared to be themselves because I think the more awkward you are the more strange you are the more
interesting you are and I think we when specifically when we're talking about the
When Instagram launched and it was all about perfection, wasn't it?
And filters and hiding behind a lens.
And I did it as well.
I was as bad as the rest.
And I think there was probably a bit of a ka-ching moment for me
where I was like, do you know what?
Actually, I'd probably do better if I'd just be me.
And I would love to see more of that.
I would really enjoy it.
And I find myself drawn to creators and people in the space that are like that.
I get a buzz out of seeing them.
And that's exciting for me.
But, you know, your vibe attracts your tribe, right?
So it's not strange for me that you got Amy to write that.
You know, you've got people that are in my orbit
because we're all quite similar, really.
We're all quite oversharers.
And we're all very aware of our vulnerabilities.
And we share them quite openly.
And there's power in that.
There's power in being vulnerable.
And I would love to see more vulnerability.
And I'm not talking like crying and moaning on the internet every day.
I'm talking about those raw moments where you go, do you know what?
This is it.
This isn't really working out.
And like, shit, what are we going to do now?
I love that because that's where we learn.
And I think as women, we're not encouraged to maybe be as vulnerable.
We need to be more masculine and more alpha.
And I don't feel like I need to do that.
I feel like brand founders that are listening to this
are going to be thinking to themselves,
is it still possible to have that type of organic relationship
with the creator?
That ends up featuring their brand, right?
Because even Instagram six years ago
was completely different than Instagram today.
Yeah, I like that.
And there's so much confusion over like,
who actually converts and who's going to do a great job?
Who do you gift to?
Who do you know what to send your product to?
Do you believe that it is still possible
to have that type of organic moment
from a creator relationship if you are a brand founder?
It absolutely is.
But are you going to rely on that?
You know, are you just going to be hoping
that a law owner or such and such is going to,
you know, wear your stuff?
Or are you going to make it as, you know,
as physically possible to get your stuff on as many people?
I'm coming at it from a very different position, right?
So I have the luxury of being in the creator space.
So I know a lot of these girls.
I know who converts and who doesn't.
They know who converts and who doesn't.
So for me, I know I'm not going to not waste my time,
but I'm not going to put all of my endeavors
into somebody that I know probably isn't going to shift volume.
But I'm a big relationship person.
And just because someone doesn't sell,
actual product doesn't mean that they're not great
for positioning of the brand.
Doesn't mean that they're not great for their network.
So everyone has value.
That's the reality of it.
And I think that if you're a new founder,
getting yourself out there,
if you can get yourself out there,
can't afford a you know a PR publicist getting yourself out there and just meet people is the
way to do it like be that girl that messages and I'm shameless for this by the way so I will
forge relationships with people that I really want to know and they're probably thinking why
does this girl keep messaging me and it's like as soon as you put yourself out there some people
will take the back they'll buy it won't they and that is what you've got to do but relying on
specific creators to you know where your brand your product whatever that could be a little bit
short-sighted I think there's more you need to do more I'm so curious for you what were you like as
a child I'm my only child so I was on my own a lot but I think my childhood was a bit of a dreamer
and quite ambitious and quite curious I think curiosity is really missing now in a lot of
what I come across on the internet
and I I like that like be curious about other people I think we're so busy talking about
ourselves that we forget to be interested in what other people are up to unless we want to copy them
or try and emulate what they're doing and it's like why not just be curious for curious sake
without the need to be going at it for replication or for some things aren't always valuable they
just inspire you or they just make you think outside of your own box I quite like that I like
learning so yeah that's what I was like as a kid
did you have a lot of entrepreneurs around you none and actually nobody in my family
had their own business they've always worked for the people and even John always worked for HSBC
and was very fearful of working for himself and it took a lot of persuasion on my part for him to
not just get behind the idea that I would have a business that would make profit
but also fully depart from his own career to jump on and work with me that took a bit of convincing
and I wish I'd convinced him sooner because we would have had longer doing that together
because there's something quite fun about working with a spouse I would say I don't know um how
anyone else is feeling about this but from my perspective I really liked working with someone
that had my back and wanted me to be the star I liked that now I'm just doing it on my own it's
not quite as fun yeah I don't think we can go any further in their conversation until people really
know who John is and understand the dynamics of it and I think that's a really good point
of your relationship but before we do I just wanted to say I'm so sorry for your loss um
I know it's like the worst thing to cry when someone's experienced it but I think when I
watch your guys's relationship it actually reminds me so much of of mine and like my husband made
sense of my world that like didn't make sense before and I had all these amazing pieces and
he just kind of brought it together and I feel like that's what I've witnessed between the two
of you so for the people that don't know me I just want to say I'm so sorry for your loss
I don't know who John is can you describe your relationship with John so my husband John was a
protector an alpha male an all-around great guy but was so confident in himself that he was happy
for me to flourish and he was a great champion of everything I did whether it was joining the gym
or cooking a meal or building a business everything that I did he just got behind with gusto
and I do believe that the age gap
helped that because I think he'd had his moment in his career he'd done all those things
he was you know I met him when he was 46 by the time my business was really cooking with gas
he was in his late 50s he didn't need that you know constant attention so he was able to just
fully get behind mine and he really loved it and he's proud of it and I really like that age gap
dynamic and actually I do think could I be in a relationship with anyone right now
specifically someone my age probably not because if they're
going at things the way I'm going to be going at things not right now but in the next year or two
I think that would hold me back I think we'd clash and I do think you need one person at a time to be
doing you know that career moment it must be absolute challenging if you've got two
career minded folk they must butt heads and we never butted heads so yeah that would be my take
on John I just posted a video saying that and it was very controversial because I said like
you know I'm in this era where it's like I have a mission I have a team I've gotten people behind
me it's like we are on this train and we are going to try to empower women to literally live
their best lives never settle and my husband is exactly what you just described like is supporting
that and a lot of people were like oh well I don't want to glamorize this Maggie because you actually
had a sense of self before you met your husband and you had a little success before him and so
I was so interested to see
such a pushback of the age gap relationship because for me I would a thousand percent
agree with you Lorna okay good I am so curious who was Lorna right before you met John in terms
of like knowing who you are feeling like you had this idea or did he really help you get to where
you are now bit of both he always said you're a different woman to the woman I met in Utah because
he met me when I was 25 and it wasn't even that I wasn't ambitious I just didn't know it existed
the only ambitions I'd ever experienced were when I was cabin crew and I saw rich people
getting on sitting in upper class and I always used to think I wonder how they can afford that
but how did they get there and of course nobody tells you right so I had to kind of figure that
out for myself and when I got with him I think a lot of people in my friendship circle thought
well he's 21 years older yeah he's a good looking guy but like what's the draw here maybe it's
because he's got a bit of cash but actually he didn't have any cash he just had two divorces
he was pretty much as skint as I was he just had good credit he had a good credit line so he could
buy me a lot of things and treat me and take me on holidays and stuff and he never really admitted
it at the beginning that he was actually like broke so what that really taught me very quickly
was actually we've been living a bit of um not a fake life because we didn't live a fake life but
we've been living on borrowed time and I need to now step up and contribute and that was what my
30s were about were about
finding my own person like my own independence and my own ambitions finding my own hobbies
and turning them into something of value and he was able to just go with it what's great what was
great about our relationship is that wherever I was he just followed along so the waves just you
know up down whatever I was going with he just stayed with me like a steady ship and that's
what makes a great relationship and I think that definitely helped me no doubt about it
would I be sat here today if I'd not met John absolutely no chance I would have had a completely
different life he definitely gave me confidence and security that enabled me to feel really secure
that I can try that because if it goes wrong I'm gonna be all right because John's there to catch
me and that feeling of being able to jump and someone catch you gives you bravery to do big
big steps and make even bigger like leaps and
do more bold and brave and exciting things and that's what I see with my friends right so the
friends that are maybe not having those experiences are probably because of their relationship
basically if you marry someone you gotta marry smart the person you marry is going to probably
affect not just your personal life but your professional life so you've got to choose them
wisely it's my opinion on that it's why I talk so much about relationships on the show because I'm
going to be able to be successful in the future if your relationship is the most important part
of that absolutely there are so many women that are listening to this Lorna that are questioning
if he is the one and I hate to give blanket advice but mine is always if it's not a fuck yes it is a
fuck no for you after what you've been through with John and finding the one and seeing your
life be something that it never would have been in your words before you met him I think that's
where John what would you say to that girl that is questioning her relationship right now if you're
questioning it it's probably not the one but that doesn't mean it doesn't it can't not be the one
for now right so you can have the one for now you know that reason season and all that jazz you know
some people do come into your life and they make you feel good for a couple of years or they teach
you a lesson that you didn't really know you needed to learn and then you go on to do something else
I think that where my independence is now having to really work it's like overtime because I'm
on my own would I be leaping into a relationship with someone that I didn't think was a hundred
percent unreal amazing oh my god this is the most amazing person ever no chance but I've got the
luxury of I've got a bit of cash in the bank now I've got security so I understand that
specifically women in their 20s and 30s with we're we're thrown so many curveballs there's
so much pressure on us to have a career and a relationship and have kids and do all these things
I get why so many women feel the pressure to marry someone that maybe isn't
a hundred percent in the same way that I get why some men don't always marry the one they just
marry the one that was the right time right so timing is key did I meet John at the right time
probably so timing was good for me because he met me at a point where I was a bit like
floundering and he gave me a bit of I don't know he just gave me a foundation for all the
things that I ended up doing but that's obviously not why I married him and yeah are you brave
brave enough as anyone listening to this are you brave enough to go do you know what you're not
where I needed to be so I'm not gonna put a ring on it I'm not gonna commit all the way that should
be more common right it should be more popular maybe that should be the new thing where we just
all live independently and have like friendships I must admit though it's gonna be weird for me
we were just chatting in the green room how's anyone gonna top John it's not gonna happen
so I am really looking at my future now through the lens of independence and being on my own
I can't really envisage someone doing what John was able to do he's quite a hard act to follow
which is a shame is that something you think about a lot it's not really I think I'm thinking
about it now because I'm thinking about people that are listening who are maybe about to dive
into the biggest relationship of their life and knowing what I know now about how I had a great
husband I wouldn't want anyone to have less than me because of
I don't know I don't know I don't know I don't know
just how brilliant it was so I would want anyone listening to have what I had
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you
on a little bit because I think that actually even what you just said is news to me after all
of these interviews like john was working at hsbc this episode is brought to you by indeed you're
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kroger fresh for everyone restrictions apply c-site or store for details see two divorces
probably paying some version of alimony no he didn't he just kind of paid and bounced but also
he didn't have much cat like for a man in his mid-40s you'd think he'd have you know like a
while away in the in the divorces so he was definitely starting from scratch so you guys meet
where are you at in your career and how does this birth the business partners and co-founders of
lorna so when he met me i was cabin crew i was doing long call cabin crew which meant i was out
the country three days a week which i thought was very healthy for our relationship in the early days
because that yearning is always a great foundation for a relationship missing each other not being
too attached from day to day so i was doing long call cabin crew which meant i was out the country
one you really look forward to seeing each other and i can't wait to get back from wherever i was
but also really looking forward to being with my friends and having that that gap and then for
those three or four years uh when we got married and settled down i was still flying i'm still
crew so we had that i can't wait to see you that excitement never really left and then i left
virgin and i got i was quite unwell i'd battled anorexia and bulimia for most of my
twenties and it'd really taken hold by my early 30s and i knew i needed to get well
and at that point he was working and i wasn't and that was a new dynamic for us because i'd
gone from being a very exciting woman that wasn't at home half the week to being permanently under
his feet with no chat because i wasn't going anywhere didn't want to go out for food dinners
or anything so it wasn't much fun and it was actually him that said to me you've got really
boring like you need to sort yourself out because you're not you're no fun anymore
you just sat at home not doing anything you need a job and he was like the the catalyst for me to
get a little job and i did get a small job in customer service and i believe that my virgin
training which was very customer service focused coupled with this new office job where i was
actually working with steady people day to day i'm quickly understanding that actually my i'm
a bit self-focused here i've always made everything about me and now i'm in an office full of women
and they have all got their own really interesting lives and problems and like
maybe the like the world doesn't revolve around me another catching moment but i suddenly realized
that actually life is is about community and about people not about little lorna who's like an
only child playing with the dolls on her own you've got to bring other people in to play the dolls with
you so that was good time for me because i kind of got a bit confidence back and i remember around
that same period of working in customer service i'd started my instagram and my instagram grew
quite quickly in the early days
because i love pretty things i never went out and i had the time to sit at home on my phone
and engage with people so my community was growing quite rapidly but also because i was so engaged
with the dms at the time instagram would reward people that were being on the app so i was becoming
my reach was better which is crazy right and then yeah i feel as though that was the that would
became the beginning of lorna lux and that instagram moment and john loved it because he's
like wow you've got this
interest that isn't about food like you've got something that you love doing that's got nothing
to do with how you control your eating and at the time on instagram i joined um an instagram group
and it was called we love to brunch and it was a group of 20 like instagram people all from
different walks of life and we'd meet once a week and we'd go to a little coffee shop and we'd take
very aesthetic photos and then we'd go for a walk around london and we'd take very aesthetic photos
and well i had to eat didn't i because i've got to be like part of the gang so it was really bringing
me my therapy was my early social media development and i was meeting other instagrammers and we were
sharing hacks and like so how do you grow and i should do that and i really wanted to be good at
something and i was i'm going to be good at this instagram if it if i do anything else and so that
was the birth of my business i mean i didn't monetize my instagram probably for about five
years i think it was about five years and i was like i'm going to be good at this instagram
i think my first paid partnership on instagram i had about half a million followers
so for the first 500k of community i built there was no desire to make money from it it was pure
sharing stuff because i loved it maybe spending a bit of money on john's credit card so i could
show my community what i'd got my new handbag my new clothes and john just funded it because
in his head she's getting better whatever it takes i'm gonna make this happen
so it was probably one of the most expensive therapy i've ever had really but it was brilliant
fun and i've still got a lot of those handbags and i've kept all the friends from we love to brunch
and some of them have got massive followings now on social it makes me giggle because i think i
remember us taking flat lays in a coffee shop you know 12 years ago but those communities i built in
the early days i've kept so it's been really lovely to see actually i think that's what a
big part of it is like the money wasn't there initially right no money i think that it's from
of like finding something that you genuinely loved where were you at financially at that time
where like you didn't have to think about the monetization because you were like I don't
actually need to worry about monetizing so I didn't think it was possible to monetize and
that's the difference it was gatekeeping at its best in the early days no one was telling you
I didn't even understand how ads and revenue I just didn't understand it because no one ever
taught me I went I went to uni and did music I had no idea about business I say it to my mom now
I've got no idea about business and my mom's always like of course you have you literally do
it every day you're learning on the job and you hire people that do the bits that you don't know
and I thought very early on I could see the value in it I just didn't know what the value was at the
time whether it would be cash or experience remember I had to come from a cabin crew
background so travel was alluring to me so where you know I went on a
trip with Prince Harry to Palm Beach for a centre ballet polo match like that's valuable to me what
an experience to be flown out because I'm an Instagrammer so those were for me what was the
draw of and the gifting because back then gifting was a big thing I remember getting my Daniel
Wellington watch and my triangle bikini and like in our community of influencers it's like who got
sent the triangle bikini versus who didn't and so those it it sounds really
naive now right but back then that's what it was about it was more about the growing of the
community than it ever was about the monetizing of it but I knew the value was in the community
still to this day there's no no one could make me do anything even I don't care how much it would
cost if it would jeopardize the relationship I've got with my community that's the most valuable
asset I have as a founder of a business and as Lorna just in everything I do I think through
the lens of what would my community want me to do
they are the most important I know lots of people probably feel differently about
me saying that and some would disagree but I just yeah it was it's been an interesting journey
it's been really fun to grow our business because of having these you know luxuries now which is
the community I've got they're the most powerful asset I can relate to that a lot because even
with hot smart rich like people still I think now a big change with Instagram is that the follower
out doesn't necessarily equate to the monetization or the power of the community for so long I felt
guilty monetizing it because I was like but this is for the community and it's so mission driven
and I'm so curious for you like was there a moment where you either realized you had to start
monetizing it as a business or the opportunity and the door got opened where you were like wait
I can start to make money from this it was very much that the door got opened the opportunity
came and I took it with both hands and I ran.
As fast as I could but what I always looked at was well hang on if you're going to pay me for this
what are we getting out of it because it was always a we right so I was like it's not it's
no good just paying me like how's everyone that's on in following me and supporting me how they're
going to benefit so very quickly I was that girl that was always like I want a discount code I want
a deal I want a free gift with purchase I still to this day push for codes on pretty much every
partnership I do and it makes my management laugh because sometimes they're like no they're not
going to give you a discount code.
And I'm like well why not why can't we have something because value is about what value
obviously I'm an entertainer right so I'm like content creation is entertainment but I do think
there is that element of if you if you've got a position of authority or power in some way
you've got to give it back you have to give it back.
I remember the worst was in lockdown where I was probably earning quite a lot more money than I
probably would do now because everyone had a captive audience we're all glued to our phones
couldn't leave our house and so.
I was getting these very lucrative partnerships and we're talking we're going from a girl that
was earning nine grand a year at Virgin to being offered you know 50 grand for one partnership
this was like big ticket stuff for me and I just remember thinking how can I said to John I've got
guilt here I feel a bit uncomfortable about this I don't this isn't sitting right with me and I
don't know what to do and so John was like oh why don't you do some giveaways and I started doing
these like a thousand pounds are a giveaway or I used to do a Christmas show and I used to do a
Chanel bag giveaway the girls at Chanel I'm sure they hated me because they knew I wasn't buying
that bag for myself and I would buy Chanel bag each Christmas and it would be a giveaway and it
was just really I don't know it appeased my guilt and I think that guilt maybe it's a British thing
I maybe don't see that so much in the States but certainly this kind of female brought up on a
council estate you shouldn't you shouldn't be doing too well you're allowed to be successful
you can't be too successful.
And so that is how I appeased it I don't do it so much now because I don't have the same
thoughts and feelings around that but I've definitely had to workshop that I haven't
had therapy on it but I would love to unpick why I felt so guilty because I wasn't doing
anything particularly wrong I was doing everything right and that's why I was I was getting paid so
well but it didn't feel fair in its own strange way I don't know.
What did you guys have
to reach collectively as a couple from a financial perspective for John to be able to be like I'm
going to leave a steady job at HSBC to leave and do this?
We got to a point where I said to him I earn in a month what you earn in a year
I could earn double in a month what you earn a year if you were available to take my pictures
come on the trip do the thing so you're I actually used the psychology of well you're
actually holding me back and we know John doesn't want to do that John is like
the softest most you know so he was like really I'm holding you back that was his fear and that
was the moment he went right I'm gonna get myself I'm gonna exit this business also he didn't want
to leave a 30 he'd been in the bank 30 years he did not want to leave that job by just walking
out and going hi guys I'm going now see you tomorrow we'll meet for a drink next next year
he wanted to get a redundancy or have a proper exit strategy so it took him about a year and a
half which was painful to me.
And my most frustrating thing is that he retired in the December he got diagnosed with cancer in
the January so we literally had three weeks of normalcy where he'd retired and wasn't having to
go to HSBC three four days a week and I was like why didn't we do that sooner because then obviously
you know anyone will know who's been through cancer the treatments that we never really got
that you know retirement that he was looking for we never got it.
And I think that his last three years before he died were a bit like him going right we haven't
got longer we need to really put some welly into this and that is why I believe I launched two
businesses because the reality is I should have probably launched one put more energy into that
before I launched the second one but we kind of were racing together because I wanted him to see
them I wanted him to see these visions that we've had on our manifestation board that we've talked
about for years he needed to see it.
So yeah it's um yeah I don't know I don't know why we didn't do it sooner that was his decision
but yeah he never really got to enjoy it.
So he was not officially in the business for actually as long as I thought he was.
No but he was my business partner because he took all my photos he helped me create my content he
drove me up to London at four in the morning so we could get the street before no one arrived
he did all the things he was.
It's just and everything yeah I used to steam my clothes on we traveled a lot together which I'm
really missing now I really liked that one thing about me and I don't know I don't see this with
other founders so maybe I'm doing it wrong but I like to play I like holidays and I like fun
and my mum always says what I love about you is that you always make fun out of whatever you're
doing you will not find me doing anything if I'm not enjoying myself I'll walk out I don't care
I will not put myself in a room where I'm not having a good time so that is that a luxury of
the business that I've built probably but I think it's been fundamentally quite important to me as a
person as well because what happens when I'm not happy I had an eating disorder that took you know
took me out for a few years so my mental health is really dependent on how good I'm feeling and
nothing functions if I'm not feeling good my business goes to pot I can't create I can't
I can't come on online and talk to people when I'm feeling like crap I just want to go to bed
so it was it was very important that when we were building our business we were also building
lots of playtime and so that was really what we did from probably 2016 lots of travel
lots of giggles if he drove me into London we'd always go for a wine afterwards you know there
was always a promise of a wine and a bit of shopping and I think that's quite important for
me and I'm not ashamed to admit that this is actually something I've seen online only recently
I actually love this creator do you know Valeria Lipovetsky has she do okay so her husband Gary who
we love as a couple um he just made a video saying that when my wife is happy who is in a similar
dynamic actually like she is the creator and actually the business owner like I know Valeria
very well and she is extremely smart she is an investor she is a business owner but this video
was her husband's video and I was like oh my god she's so smart she's so smart she's so smart
husband being like, if my wife is not happy, the business does terribly.
And you just said the exact same thing.
thing like how do you balance that with needing to know certain details about business that is
not always going to be fun like having to fire people having to talk about bills that are needing
to get paid um all of the things that are actually the worst parts of building a business because for
me i can tell you like i love to know those things but i can't really know them until 5 p.m
because i need to be able to get through the day and then deal with the shitty things at the end of
the day or my whole mood is killed for you what have you noticed about balancing having to wear
that business entrepreneurial hat and then having to be the creator and have that play during the
day i think i'm probably very good at compartmentalizing my life because i wear a lot
different hats anyway and i have i have a mindset that is always do things at the last
minute so if i've got a job coming up in a week's time i've got the product i maybe need to do piece
of content you bet your bottom dollar i'm going to film it this morning and it's got to be handed
in today that's just how i approach things i'm the worst person for the job that i do how i have
got any success i will never know because i do everything wrong so i am a lastminute.com girly
i'm not always face up to things um a bit of a hide under the blanket and hope it goes away
but i do always get away with it i
think because everyone in my orbit in my business world at least i am on good terms with so they
know my weaknesses my flaws my frailties but they also know my strengths and they know that i'm a
great leader i'm not a great manager my team who are watching this will attest to but i'm a good
leader and i know what leadership is about and it's about inspiring people and building them up
and giving them opportunities to grow in their own way and giving them freedom and flexibility
so when i need it back they give it me back in spades
and i need it because i am not somebody that is getting up at 5 a.m and having two cups of coffee
and emails and this and that i'm not i like to wake up about 10 ish and i want snuggles with the
dog but i'm also awake at two in the morning replying to my dms and check you know checking
on my community so listen you've got to make it work for you and because i am self-employed i use
that luxury of making it work for me in the way that makes it work for me but how i operate isn't
a benchmark for how i'm going to make it work for me so i'm not a good leader i'm not a good leader
how i'd expect anyone else to it just suits me i don't have kids like valerie i don't have a lot
of people relying on me for day-to-day stuff but then i do have people relying on me to pay their
you know bills so i have that responsibility and i respect it and an awful amount so i would never
drop the ball is what i'm trying to say but i am a juggler of the ball and i sometimes i'm a bit
naughty and i don't always have my homework in on time but i do think that i'm forgiven
because i'm a pretty decent person and yeah that seems to be how i've got away with it so far
when john was the co-founder in the business day today was he doing a lot of that typical stuff
yes we did everything he did all of our admin all the emails all the dealing with people
all the finances and i think what's been really challenging this year is that where i've had to
take all that on board which i think i'm doing pretty good okay at bite-sized chunks each day i
handle a little bit of everything and i think that's what's been really challenging this year
another thing i've noticed there's things that weren't done correctly baby decisions that
shouldn't have been made in the way they were because i think his last year where he had brain
tumor and there was a lot going on he was in chemo and he was very unwell he probably wasn't making
the smartest decisions and i'm kind of having to like figure that out for myself now and i'm like
why are we doing that how much is that costing why are we paying that for that we don't even need it
and so yeah i should have taken more responsibility
off him sooner and i'm you know ashamed i didn't and i think he was very worried about me
in fact the days before he died he was panicked about that he was like you're not going to be
able to cope i'm really worried about you well i am coping so i am proof that you know any if i
can cope anyone can cope because i am daft as a brush and i am not the sharpest tool in the box
but what i am good at is uh delegating i'm
i can spot a great person from a mile off so my team are shit hot and i think that is my
probably my saving grace as a business owner that i've got good people around me in every aspect as
well not just the people that work for me but the people that i work with the friends that i
associate with the founders that i like hang out with i'm i've been really lucky in that sense
and i'm so curious for you as someone who can really speak to this now
having to take all of that on is like would you wish you did things differently to understand it
a bit more so that you weren't in the place where you're now having to figure it out
i think financially i'd be in a lot stronger position had i done that and learned more about
the business two three four years ago even simple stuff like you say like paying bills and stuff
but what's been really good for me is that from since february i've been on a bit of a crash course
of learning and it's given me a lot of confidence and it's kept me distracted so actually i probably
needed it
and i'm really empowered by the fact that i know exactly where all my money is even if i haven't
got any at least i know where it isn't and i feel very uh secure in making decisions about my
financial commitments over the next year because i know exactly where everything is because i'm in
charge of it now and it is a really empowering position to be in for anyone regardless of what
you're up to to feel fully across your own finances and your own decision making that's
flipping exciting this makes me feel
like i could do anything because what's going to hold me back because john's told me i can do
anything i dream and believe in i can make happen now it's just a case of getting from a to b right
and i'm going to enjoy the journey because i have to enjoy myself when i'm doing it
so that's got like i say i'm taking stock at the minute i'm i'm reading the room i'm figuring out
where i want to like jump in where i want to hold back i'm ditching friends that aren't valuable to
me so it's actually made me assess other elements of my life so it's actually made me assess other
so what started out as a bit of a financial shit show is now it's almost kind of eclipsing
everything and i'm like well hang on if i don't if i can change that about my finances maybe i can
i don't really like that person that i'm friends with maybe i need to ditch them or that person
that works for me isn't actually very good at their job so maybe i need to not work with them
again and it's just all of these elements of my life that i'm starting to reassess that and the
oprah that had said like 44 was like her best year and i'm like yeah maybe this is like the
year where i actually you know get my get a new lease of what i'm doing and become more in charge
of my destiny i hope so anyway i think it's actually the reality of like when you and this
is why this show exists is like financial literacy is so different than financial freedom and it's
sexy when you actually understand things and like you're in the numbers for me i find really
real enjoyment out of like checking my bank account in the morning checking my credit cards
like i spotted fraud on my credit card the other day with like two dollar facebook charges and
there was like 12 of them and i was like i don't think i'm doing two dollar and i investigated and
it ends up being fraud and even that small win of like just feeling like oh my god i just i did
something even though i didn't do anything at all it made me feel so in control of things and so i
would ask you for someone that's feeling so confused
and lost what is your words of wisdom to them of like what it feels like when you are in control
and you actually have awareness about what is going on with your financial situation
well certainly like you just said it's a control isn't it and i'm someone big on control right
because all of my 20s my mental health was about trying to take control so imagine the elations i
get like you when i know where everything is and what's going on and actually i think if i look back
when i first joined instagram i was really fascinated by the back end so i used to study
the growth and i used to study the reach and the likes and the impressions and i was really
titillated by that information and now i look at it and i'm like actually that was the precursor
to what i'm doing now just it's shopify back end it's you know my businesses it's how many sales
what's the average you know spend per basket and actually it's the same same kind of journey just
like you say this literacy it's really empowering it's not
boring this is what i was always taught oh it's boring that you don't want to do that john used
to say it to me oh don't you worry about that it's boring you'll be bored by that okay then
if it's boring i won't do it now i'd have a choice no one else is going to do it for me
and it's not boring it's quite interesting and it galvanizes me in ways that nothing else really
will it gets me out of bed in the morning i don't i'm sure you're the same but i look at yeah
sometimes look at my bank account i'm like well that's not going to do we have to sort something
out and um yeah it's making
me quite ambitious in a different way so i think financial literacy for anyone is really important
and a bit of financial independence i don't think i would share my banking or anything with anyone
again but that's a luxury right that i've got and i'd quite like to not have a mortgage with someone
again and just be in charge of my own gaff and keep it separate but again that is a luxury that i
afforded because of my marriage with john i was going to ask is that because you
don't think that anyone would be like a john in the future or is it because of just a learning
experience of like you even didn't like having it all tied together with someone i just don't
think i'll meet another john i really don't i think they kind of break the mold with him
i just think it'd be really i don't see how anyone's going to match up to that
in terms of how he provided for me as such a robust loving you know unashamedly so you know
he wore his heart in his sleeve but he was just like i love this one with all my heart i'm gonna
do whatever it takes whatever she needs i'm gonna give it to her and i just don't see many people
doing that so the chances of me meeting one and then falling in love with me and me falling in
love with them as well feels like a big ask whereas what i can take charge of i'm pretty
much guarantee are running my businesses and building my empire like i can i can concentrate
on that and i can see the journey that it's going to take and how it's going to
fulfill me so i'm hoping i get a lot of fulfillment from my career over the next few years angels
you already know that the founder life is not for the weak we're powering away through periods
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this episode is brought to you by indeed you're ready to level up your business but the pressure
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restrictions apply c-site or store for details feel like this will help so many people by asking
you about this but a lot of people are afraid to ask hard questions right what would you say to
someone that doesn't like to have hard conversations and would prefer to put the
more than one way to get that information out of someone isn't there because you can always talk
about it in terms of like what you think they're doing does that make would you do it like that
but certainly with john and i there was never uncomfortable conversations we're just not that
people we could talk about anything and we did and so i think facing things head on like death
we didn't want to talk about it so we were like we know it's going to happen but let's just not
chat about that and it was only very close to the end where he said to me i think he said some
like how long do you think i've got and i was like well how long do you think you've got and he was
like i think i've got a few months and i knew he had maybe two weeks he had he actually had a week
and a half in that and i said yeah i think you're right and i think that all i knew about john was
that he wanted me there with him to the end and we didn't need to talk about anything else i wish
we talked about more finances stuff i didn't even have access to our bank account when he died i had
to ring up lloyd's tsb and be like how do i get my money who were incredible by the way but the
point is we didn't have those uncomfortable conversations and i think that's where i'm
learning i'm not perfect because i should have had those chats with him but we didn't want to have
them and i think he was the same i think he just thought you know it won't happen so yeah i haven't
got any good advice for that because i never took it i think there is the advice
like you sharing that and just being honest about it so that other people can learn from your
experience is actually the advice and i think that like it's just so funny like i can just tell
people i like fucking love when they come and sit down in the seat because they're just so themselves
and i think one of the things everyone said about you as i was prepping for this is that they were
like lorna is so luxury and so chic and so beautiful she's so relatable and she's so down to earth and i think even
just in the way that you're sharing it is so evident that is just who you are and that is a
hard thing to have in this space when you do have beautiful things and you like i watched the video
of your house the ghost house and i'm like to be able to be aspirational and to be relatable is
actually a very hard balance that i don't think people do well and you do exceptionally well so
even though you're sharing something that you're not you're still sharing something that you're
maybe you wish you had done differently there's a lot of things that i think like make you who you
are and actually is like very motivating even for me picking yourself back up starting over
like having to almost rebuild your life now yeah how do you think about that well i don't take it
lightly because it is a big thing that i've got to do but i don't look at it as like a long time
i've got to get from there to there so it's kind of a daily
struggle and i'll tell you what really caught me out probably the first two months after john died
i think grief hadn't hit me quite the same as i thought it would and i thought i'm doing all right
like you know i'm sad i'm really missing john but you know i'm getting up i'm putting my slap on i'm
getting out there i'm making decisions and you know we're selling dresses and it's all going
and i'm gonna be fine and then i went to a friend's wedding with a pal of mine and this day was just
not horrendous
it was the most beautiful wedding ever but it was like horrendous because i was like watching all
these people have a life that i'm mine's collapsed right and i'm watching the dad's speech and they're
you know they've just got married they've got the whole life ahead of them and i'm like my life's
absolutely gone to pot and they're just starting their beautiful journey and mine's just been taken
away from me and i felt incredibly guilty because i thought i shouldn't be feeling these feelings
and i should be just you know excited for them and like it's not fair that i should be having this
me you know feeling sorry for myself but i couldn't snap out of it and it really set a bit of a i'd say
for the two weeks after that it really like slowed me down me down to the point where i had to do some
filming and i was like i can't do this i'm sorry i can't and i messaged my manager i was like i'm
really sorry but i have got no interest in coming online and flogging a moisturizer all i want to do
is go to bed and eat carbs and she said to me i think that's what you need to do and i did and i
just took each day bite-sized chunks and my mom would be like do you know what you should do
today i think you should order some nice food on deliveroo and that's like your job for the day done
and so i was like childlike you know trying to function and that's what grief does it like knocks
you out it's like being punched in the gut but you don't know when it's coming so you can't quite
prepare for it and my life now is about building some kind of armor to manage it so that when i get
punched i can handle it and isn't that kind of what i've been doing in my whole career getting you know
knockdowns rejections you can't do this you can't do that i'm just getting back up and carrying on
so i've got i know i've got it in me i just need to get stronger at it so i'm gonna have to build
that from scratch but it's just yeah it takes you out and it's like i love being in control so i'm
like i don't want to feel out of control i don't want to feel like this it's so frustrating because
it's really quite debilitating and i don't see many people online talking about that element of grief
I'm not confident enough yet to be able to go online and give advice.
about it but I'm certainly like watching how it's impacting me and thinking flipping heck
didn't see that coming so what are we in now five five and a half months since the last job
so coming up to that six months and yeah I'm just um up and down still in every element of my my
life I think that's one of the things that I I always think about when I'm doing an interview
is like how can we really help people with this and I think that people will experience grief as
they are building these businesses and I can't give advice I've never experienced grief like
this and my question to you would be you have multiple businesses you are a business yourself
you have a fashion brand that you invested six hundred thousand pounds into
and the rest
um you have a beauty brand
how do you manage a business and manage people when you are experiencing extreme grief like
losing your husband I mean the it really was a a group of about 10 people that took the reins and
really stepped up to the plate and I think they could see that I needed it before I not I realized
I needed it so I am although I have multiple businesses and I'm like the face of those
businesses no way
would my businesses still be going if I didn't have the team that I have around me and how they were able to function and operate without me being present what was a learning curve was that with LAS I was very much the face of the brand still am very much the face of the brand with 98 beauty you probably won't see my face on that on that website you hardly ever see it on social I am not the face of 98 people who if you know you know that I am you know one of the core investors in it
I'm not the face of 98 people who if you know you know that I am you know one of the core investors in it
but fundamentally I am not it's not relying on me to generate sales the day-to-day does not rely on me and I think that's been a really important learning curve because what that does is it gives me freedom in terms of time and perspective and it frees up for me to do other things whereas with LAS I'm so part of it that it's either gonna have to change and pivot and that's something that I'm assessing now right in my assessment period
or it's gonna have to fold which I don't really want to do or we're just gonna have to really think hard about what that looks like for me and how much commitment I'm willing to give that business to make it the success I want it to be but one thing about me I don't like failure it doesn't sit well with me that I don't like it I don't I don't enjoy it I'm such a Leo as well like I don't know if you're into horoscopes I am I am such a Leo and I only like doing things I'm good at and I need to be ego stroked and
told that I'm doing great and I am the first person to jump out when I can spot that something's gonna go wrong so yeah I'm definitely learning a lot about my businesses and how different they operate and the pros and cons of doing both you know all this kind of founder led content we see at the minute so many brand founders are like face as we spoke about this at the beginning is that necessarily the be all and end all will it obviously speed up your business in the early days yet because people buy from people
but fundamentally how willing are you to be committed in that to that degree because when you want to extricate yourself from it the more front of house you are the harder it is and yeah it's been quite enjoyable actually doing 98 and not having to be the face really enjoyed that you said earlier that you launched two businesses probably at a similar time because you wanted john to see those yeah
quicker we're already moving out of our fulfillment 98 into a bigger fulfillment that las is still in the original one so that's the kind of difference in scale we're talking about and i think there's a passion and a yearning with 98 that because of my hair loss and my alopecia journey i really feel quite passionate about it and i really care about developing products that i couldn't buy we can all buy clothes right so then it's the las brand is about my
taste and about what i love and i'm wearing las today and i love it and i'm girly girl with 98 there's more it feels more like i'm on a bit of a journey here to do something groundbreaking which is keeping me really interested and i get excited about it i get excited thinking about it i think before we started filming i said to you like i said to one of the girls i want to take this brand global i want to be in america i want this i want our hydro bond mass to be the mask that
everyone uses like the one one is sold a minute globally and everyone loves it because it's so
flipping good and um that's going to take a lot of welly from my from me and the team we're getting
there we are we are working hard at the minute fundamentally i also just love beauty because
it's like a habitual product that you have to use and buy all the time away from it what do you think
it takes to just get through this season that you're in because it is so fresh grit and
uh a lot of self-care quite a few bottles of sauvignon blanc um i stopped reading as well
which is awful for me because i love reading that is my hobby and i just stopped i'm always
on my kindle and then about maybe only a week or so ago i picked my kindle up again and i gave an
i gave a book recommendation on stories and i got all these messages oh my god thank god i've been
waiting for you to recommend a book i've not had a good spicy read in months and i was like yeah i
used to do that a lot you know i used to do that a lot and i was like yeah i used to do that a lot
i used to recommend all these books that i loved reading and again i'm taking a hobby into a
monetization because i'm writing a spicy novel don't know when that's going to launch but that's
another another element of me turning a hobby into something i can make cash out of but i'm
not doing it for that i'm just doing it because i really want to do it and i think i'll be quite
good at it but yeah those are the the minute where i'm in this grieving process i'm just
trying to claw back all the things that make me happy and so yeah reading is one of the
those and seeing my mates and travel i've not been really away very much since john died
so making plans to travel again and that's really what the plan is it's not really businessy at the
minute i mean we are robust in our business plans but it's not just me right so there's a whole team
of people working on it i'm not fully 100 back at work yet i actually think that's like what people
need to hear though because business is not always going to go the way you want it to and i always
say it's like you have to take a step back and you have to take a step back and you have to
take 10 steps forward and that feels so scary because especially when
your family your livelihood everything relies on you it can feel horrible to just sit and be still
how does it actually feel when you're in those moments are you even thinking about
the livelihood aspect of it always always thinking about that because there's other
people that rely on me to pay the bills i quite like sitting still i
recently went to a panel talk and a photographer said we don't the creativity comes when we're
bored we don't get bored enough and i didn't ever get bored but probably the month after john died
i didn't really leave the house didn't really do anything didn't do my makeup or hair didn't film
any content and i got a bit bored but it got my juices flowing and i did start to think when i go
back to work i'd really like to do that and i might have a go at this i need to explore that
so i think with those moments you need to sit in them and all
almost like luxuriating them and force them we're so consumed by there's so much stuff going on
isn't there the noise and actually sitting still is probably where you make your best decisions
so yeah it's important to me that at the minute how has grief changed your relationship with money
in general to things and stuff i know i don't really care about stuff in the same way that's
so true so like
uh
my house i'm moving back to my house right and all i care about now is me we've got an office and i
want to turn it into a bedroom because i want more people to come and visit the old me would
have been thinking about any spare cash i had i'm going to buy a new handbag and buy some new clothes
whereas now i'm like no if i've just got enough cash set aside i can probably build a nice little
bedroom there and then i reckon i can like host you know i can do things so it's making me think
more about emotional connections rather than stuff and not wanting to do anything else
and i've been thinking about that a lot and i think it's important to hold on to stuff and all of my
diamonds i was you know i have massive big rocks on my both my hands they're all in safety deposit
But I don't feel safe wearing that kind of stuff anymore.
I'm a bit of a sitting duck, really, in that I've got a big house that everyone knows about.
They know where I am.
Granted, it's like Fort Knox.
But if someone really wanted to have a bash at stealing my diamonds and my Birkins, they know where I am.
So I don't have the same yearnings to have those things anymore because I don't feel particularly safe having them.
So I'm luxuriating now in my emotional attachments, my friends, the things that people can't steal from me.
I was never, ever thinking about this word before I met my husband, and he seems to be obsessed with it.
And I'm so curious for you.
Legacy, right?
Like you build these things, and all you have, my husband calls them, is your eulogy virtues, things that people will say about you or the legacy that you leave behind.
Whereas resume virtues are things where it's like I wanted to work at Goldman Sachs or I wanted to do this or I wanted to earn this much money.
And.
I'm very curious for you as you start this new path of starting over and taking a second and then thinking about ambition and thinking about how you feel.
What does that word legacy now mean to you?
To be honest, it's always meant the same to me, which was that I, my legacy and John's legacy was all about how do we make people feel?
How, what were the things we enjoyed doing?
Because we are, we, we were very social animals.
So my legacy.
As much as I'd like to say to you and for the internet to think that I'm this, like, you know, very ambitious woman and I've got big brand that's global success.
I would like to build my big brand that's a global success to sell it and then probably disappear from the internet with enough cash to fund lots of brilliant parties and holidays.
And that would be my legacy where people that know me in real life would go.
Yeah, that was, she was, she was good fun.
I enjoyed her company.
Red or white.
X, Y, and Z.
What is life for if it's not for living fully and fun?
I don't want to be a workaholic forever.
I don't mind doing the graft, but I do not want that to be, I'm not going to be a Kris Jenner.
I'm not going to be working into my seventies.
I want to have fun.
And this bit is the bit that's going to get me there.
I love that.
Okay, Lorna, are you ready for some fun rapid fire?
I am, yeah.
I'm a bit nervous about this, but I've seen other people.
I'm like, I don't know what I'd go for, but we'll see how we get on.
Okay.
Lorna, what is the last thing you put on your credit card?
I don't have a credit card.
Were you, you were ready for that answer.
No, I don't.
I genuinely, I was just, I don't have one.
So how do you.
Well, the last thing I bought.
Yes.
Was a four poster bed yesterday.
Oh, I saw this in your stories.
Because I've got, I've got three bedrooms, but only two beds.
And I was like, if I'm going to make that a third bedroom.
I'm going to need a bed for the third room.
But that can be an old one because I want a new one.
So I've got a new bedstead coming.
Taking six months though to build.
But I'll have it by Christmas.
And is that the most expensive last thing that you just bought?
Yeah, it was a lot.
You can only pick one for the rest of your life.
Running a personal brand or a beauty brand.
Oh, that's really hard.
I would say where I am right now, I'm more successful at running a personal brand.
But the goal is to run a beauty brand.
A beauty brand.
Love that.
Why?
Can't wear it anywhere.
And the other ones all got stolen.
So I've got one left.
And I look at it with contempt.
Because it's this thing that I've got that I can't really wear.
And it cost me a fortune.
And it'll probably get robbed.
And it's just stressful.
What is the luxury experience that is worth every penny?
Holidays.
I love a good holiday.
Like any luxury hotel.
What's the best luxury hotel you've ever been to?
I mean, I could sit and talk about this till the cows come home.
I would say some of the best luxury hotels I've been to have been in Italy.
Particularly on the Amalfi Coast.
I love Santa Caterina.
There's a Belmond in Ravella that's pretty shit hot.
Italians just get it right.
The food, the weather, the vibes.
The chat, the hot waiters.
It's just all going on.
If you had to live in a city in America, what would it be?
But it cannot be Los Angeles or New York City.
So I have obviously traveled a lot in America with being cabin crew.
And I really like Chicago.
I liked the energy of Chicago.
But it's very windy.
And I really liked San Francisco.
But it's very hilly.
But over the wind and the hills, I'd probably go for the hills.
Because the climate's a bit better in San Fran.
I love that.
That is not what I. You, like, had that answer right away.
Yeah, I just love America a lot.
I'd love to live in America.
I actually had a tarot reading say that I'm going to live in California.
And this was a long time ago.
And I'm kind of thinking it might actually happen now.
Not this year, though.
Wow.
Okay.
What do you believe every woman needs to have in place financially before she needs it?
I'd love to be the girl that says a pension.
But I don't actually have a pension.
Although I am about to have one.
Okay.
So I'd like. But I would like to say pension, really.
And I wish I'd started that 20-odd years ago when I first started working.
Okay.
So two other questions that we ask everyone.
You probably know this if you listen.
If you could tell yourself one HSR love note for the rest of your life,
which is basically an affirmation, what would it be?
Probably. Going back to what we said at the very beginning about the fact that I can get through anything.
I'm a survivor, right?
So it would probably be something around that kind of survival.
Like, you can do this.
You are going to be okay.
You're going to be okay.
And I've needed other people to say that to me a lot recently.
So it's quite an important thing for me.
And if you had to title this season of your life, Laurenette, what would it be called?
This season?
Mm-hmm.
Probably The Shit Show.
It's what I would call it.
It's been tough.
Well, thank you so much for coming on and talking about it.
I know it's going to help so many people.
And I'm obsessed with you.
I was before.
And everyone that came on my show was like,
Lorna, Lorna, Lorna.
And I was just like, oh, my God, I need to meet this woman.
So thank you for everything.
And where can people find you?
And how can HSR help you right now?
Yeah, so if you're looking for me, I'm now Lorna, because I was Lorna Lux.
So I'm just Lorna now on Instagram and TikTok.
And my brands are 98beauty.
If you're in the market for a really good hair mask, I'm your gal.
And then LAS.
Which is my fashion brand.
I'm wearing it today.
It's beautiful.
And I did have a wine as well, but it sold out.
And because we did it with John, I don't think we're going to do it again.
But yeah, I did have a rose.
Because I love wine.
We didn't really talk about that today.
No.
But that's like. Tonight we'll have a glass of wine.
Yeah, that's my other passion is drinking wine.
And how can HSR help you?
Oh, what in terms of?
People say random stuff.
Like what?
Someone said, buy a coffee.
For a stranger today.
Oh, that's cute.
I like that.
I've done that before as well.
Okay.
When I'm coming out of prep.
Yeah, buy someone a hot chocolate.
People love a hot chocolate.
It's underrated.
It's better than coffee.
Yeah, it's underrated.
And it's like a bit more like, oh, I didn't realize.
I forgot how much these, how good these are.
It gives you childhood vibes.
Yeah, I really like that.
Lorna, thank you so much for coming on.
We love you.
No, thank you.
Y'all know I love a mood board.
So everything that relates to the creative, the name, the brand, the website, the vision board.
They're a one-stop shop for founders.
Who want to launch and legitimize their business without turning it into a giant admin spiral.
Get more.
With Northwest Registered Agent at northwestregisteredagent.com slash HSR free.
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Podcast Summary
Key Points:
Lorna Lux built her brand through authentic, community-driven content, emphasizing vulnerability and realness over performative perfection.
The "Lorna Lux Effect" refers to a strong, trust-based community that supports and amplifies her ventures, showing how genuine relationships drive business success.
Lorna monetizes her hobbies by turning personal passions—like fashion, beauty, and travel—into profitable businesses, proving that passion can be a viable career path.
Her relationship with husband John was foundational, providing emotional stability, encouragement, and early support that enabled her entrepreneurial journey.
After John’s passing, Lorna shifted focus to self-reliance, reflecting on what worked and didn’t work, prioritizing mental health and work-life balance over constant growth.
She values transparency and emotional honesty, believing vulnerability fosters deeper connections and trust in both personal and business contexts.
Northwest Registered Agent is promoted as a vital resource for founders, helping with legal formation, privacy, and business infrastructure to reduce administrative overwhelm.
Lorna stresses that entrepreneurship is accessible today, especially for women, due to tools like Shopify and digital platforms that lower entry barriers and gatekeeping.
Summary:
Lorna Lux shares her journey from a self-made entrepreneur to building a thriving brand rooted in authenticity, community, and vulnerability. Her success stems not from perfection, but from genuine connections—like her early relationship with husband John, who provided emotional support and encouraged her to pursue her passions. She highlights how her business grew through organic engagement, where community trust and shared experiences (like social media content and travel) became the foundation of value.
After John’s passing, Lorna shifted toward self-reliance, focusing on mental well-being, work-life balance, and reflecting on what truly works in her ventures. She emphasizes that entrepreneurship is accessible, especially for women, thanks to tools like Shopify and services like Northwest Registered Agent that simplify legal and administrative steps. Lorna also champions vulnerability in leadership and content creation, noting that authenticity builds trust and loyalty.
Her story reflects a broader truth: success isn’t about being perfect or producing content for followers—it’s about being real, showing your flaws, and building relationships where people feel seen. This mindset, combined with the practical support of modern business tools, makes it possible for anyone to launch a business with confidence, even without traditional credentials or financial backing.
FAQs
The Lorna Lux Effect refers to the strong, authentic community built around Lorna's social media presence, where her genuine, everyday conversations create trust and loyalty. It’s not about individual success, but about shared storytelling and mutual support that drives engagement and growth.
Lorna demonstrates that hobbies can be turned into profitable businesses by aligning them with audience interests and sharing them authentically. Her personal passions in fashion, beauty, and lifestyle have directly fueled her multiple businesses and revenue streams.
Community is central to Lorna’s success—she treats her audience as close friends, shares vulnerabilities, and listens to their needs. This trust allows her to build loyalty, get authentic feedback, and create content that resonates deeply with her audience.
Authenticity builds trust and connection. Lorna’s honesty about her struggles, including grief and mental health, makes her relatable. This vulnerability helps her connect with followers on a personal level, which strengthens her brand and fosters long-term loyalty.
She compartmentalizes her roles, treating business tasks as one part of her life while maintaining a creator mindset focused on community and authenticity. She prioritizes emotional well-being and plays a key role in keeping her business joyful and human.
Lorna’s husband, John, was a crucial support system—providing emotional security, helping with content, and enabling her to launch her business. His belief in her vision gave her the confidence to take bold steps, even in early, uncertain stages.
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