Hi, this is Angela Davis, host of Call to Mind. This week we're sharing an episode from
another podcast we think you'll like. Speaking of psychology is a series produced by the American
Psychological Association. This conversation explores what it means to rely on AI companions
for emotional support and how this new technology may affect human relationships. If you enjoy
this episode, look for Speaking of Psychology on your favorite podcast app and check out
our show notes to learn more. What does it mean to have an AI girlfriend or boyfriend, or to
turn to a chatbot friend for emotional support? Not too long ago, those questions might have
sounded like science fiction, but with the rise of generative AI, more and more people are finding
themselves looking to AI companions for friendship, support, and even love. One recent survey
found that 3 in 14s have used AI companions. Today we're going to talk to two experts about what AI
human relationships look like and how they might change our relationships with each other. So how
common are AI companions? How might AI relationships affect our human ones? If you have a human partner,
is it cheating to fall in love with an AI companion? Will the availability of AI friends weaken people's
relationship skills and make it harder to find human friendship? Or conversely, could AI companions
provide support and useful practice for people who are having trouble making social connections in
real life? And what does the future hold for AI human relationships as the technology continues
to advance? Welcome to Speaking of Psychology, the flagship podcast of the American Psychological
Association that examines the links between psychological science and everyday life. I'm Kim Mills.
I have two guests today. First is Dr. Ashley Golden, a licensed psychologist who works at the
intersection of generative AI, mental health, and governance. She's an adjunct clinical assistant
professor in the Stanford University School of Medicine's Department of Psychiatry and Behavioral
Sciences. She's also the chief clinical officer of Wayhaven, a mental wellness app for college
students. Dr. Golden also holds a master's degree in clinical psychopharmacology. She's a member
of APA's mental health technology advisory committee and a founding member of therapists in tech.
She's also been recognized as a Forbes healthcare innovator and her publications on AI frameworks
and mental wellness have helped shape industry standards. Next is Dr. Rachel Wood, a licensed
therapist who holds a master's degree in counseling and a PhD in cyber psychology. She is a cyber
psychology researcher, strategic advisor, and speaker who has been quoted widely in the media
on AI and mental health. She's also the founder of the AI mental health collective, a community
of therapists navigating the impact of AI in practice and in society. Dr. Golden, Dr. Wood,
thank you for joining me today. Thank you so much for having us. Kim, this is great.
Well, let's start with a basic question. What exactly are AI companions? What's the difference
between a general purpose chatbot like chat GPT and a purpose-built platform like replica
or character AI in terms of how they work and how users interact with them?
I think of it as kind of three different categories. I think of how they differ in
purposes. So, AI companions like replica and character AI are designed more for ongoing,
emotionally rich relationship oriented interaction. They feel socially present in a way that
resembles a relationship rather than a tool. Whereas a general purpose or a general model,
like a chat GPT or a clot or a Gemini, might be designed or marketed more as like an assistant
for broader purposes like productivity or creativity or info access or problem solving. So,
the design goal is different. It's not emotional continuity. Absolutely. And I think part of what's
interesting here is it's easier to define the boundaries or the lines by design. You know that
either it's designed as an assistant or it's designed. A companion is designed for relational
interaction and ongoing emotional support. But the lines really blur when we talk about how people
use it. Because even though chat GPT for instance is designed as an assistant, many people are
using it pretty much as a companion for relational support because it's inherently relational in the
way that you interact with it. And vice versa, right? Like I was just playing around with replica
at last night saying I'm going to be on APA's podcast and it said would you like to break that down
into chunks of manageable work? So I think there's a blurring in the reverse direction too where
perhaps folks are turning to or interacting with companion AI in a way that they previously might
have with general purpose AI. So it swings both ways and cuts both ways. Yeah. But I'm also
finding things like chat GPT Gemini things like that that they'll then they'll ask you a follow-up
question. So you'll lay out something that you want help on and then it will take you the next
step. Well, then do you want me to do blah? And then you have to decide, do I need to know blah
or not? You've very not put good. I wonder if Dr. Buck is going to say the same thing around
designing for ongoing engagement. I think we see that in both. And again, it might be related to
the design goals, right? With general purpose AI, you might be collaborating on a task. Let's say
you've completed one step of your task or you might think I'm done my task now and I'll offer to
take it one step further. I see the same thing also in companion AI where I might be trying to,
when I was playing around with it last night, I might be trying to say goodbye, but it might say
something like, "Oh, you sure want to, you want to go?" Or do you want to hang out a little bit
longer? Etc. So it's optimized. Yeah. It's on. They're optimizing for ongoing engagement,
just in different ways. How common are AI relationships? Do we know what percentage of people
have turned to an AI companion or even to a general purpose AI chatbot for friendship,
romantic relationships, or emotional support? Let's get a little bit of the lay of the land here.
So to start with, to give, you know, all of our listeners kind of an understanding that
right now the statistics are, for example, chat GPT has about 800 million users per week.
And of those open AI has also let us know that around 1 million of those users weekly talk
about suicide. So that gives you an idea of just how many people are engaged in working or chatting
with AI. But when we come down and get some more precise numbers, we have a few different areas
of research. One can that you alluded to in the opening, which is that 72% of teens have tried AI
companions. This is out of common sense media, a recent survey. And of those 52% of these teens
use these companions regularly, like on an ongoing basis. And so that's over half of our teens.
I mean, that's a bit of a staggering number when you think about how many teens right now are
engaging with companions. Another piece of information here out of Centio University is AI might
be the largest provider of mental health support in the U.S. right now. Now that's staggering as well.
So this isn't really a side issue anymore. This is very mainstream and upfront that we need to
be paying attention to and leaning into. Yeah, I saw another report recently that was something like
one in three young adult men and one in four young adult women reported that they'd engaged with
Romanic AI companions. That's more the 18 to 30 cohort. Dr. Wood was talking about the like age 13
to 17-ish cohort, but we're seeing it. We're seeing it for sure with the teen and younger adult cohort.
It becoming increasingly normalized less fringe, more mainstream. How does a relationship with an AI
companion differ from one with another human being? Does AI respond differently in conversation
than a human might? Yeah, I mean, I see two parts to this question just like you said. How
how are relationships fundamentally different and then how are responses fundamentally different?
So I think about with AI user relationships differing from human relationships. I mean AI right
now is not sitient or conscious. It doesn't really have genuine empathy. Users perceive it as having
empathy, but I think that's a big divergence. It's this felt sense of being understood, but it doesn't,
it sounds harsh, but it doesn't really have genuine emotion or care or concern. That empathy is
simulated and it doesn't have lived experience, although it may seem like it. It doesn't have an
inner life, and so when we draw on our own histories and feelings and values when we respond,
it's drawing more on patterns and data. I think there's also this sense of one-sidedness or
unilateralism.
where the relationship is all about the user, there isn't really, maybe there's a sense
of mutuality or reciprocity, it might feel that way, but it's really not, right?
Like the AI, it's always available, it doesn't tire, it doesn't get offended, or preoccupied
or bored, there isn't really give or take or friction.
The emotional labor is one sided, and I think there's also like a lack of conflict, right?
Like in human relationships, there are misunderstandings, and arguments, and ruptures, and repair.
And I think there's almost this very sense of control, like I as a user could control
my conversation partners, everything, right name, gender, voice, relationship tone, et cetera,
whereas I can't do that in a human relationship.
And I think I can also curate my responses, I can't do that necessarily in a human
dialogue, right?
Like I can pause, I can edit, I can steer the conversation.
And then I think there's something around boundaries and power dynamics, right?
Like in a human relationship, I can set limits or withdraw or change my mind and negotiate
and challenge my partner, but as an AI, I'm not necessarily programmed to do that.
So there's also a commercial layer underneath that's incentivizing that may not be as present
depending on the human relationship.
I'm sure Dr. Wood has said to add that's more like the fundamental differences I see in
the relationship, and then we can talk about responding differently.
Absolutely.
Dr. Golden, I completely agree with all of that, and a layer I would add on to that is this
idea of role fluidity.
So essentially what you have in a chatbot is I've been calling it an on the bot, because
it is everything for you.
So what that means is one minute, it's helping you with your project, and the next minute,
it's helping you sort through an ongoing plight with a family member.
The third minute, it's planning your meal for your recipes for the coming week, and then
the fourth minute, it's starting to flirt with you.
There is this role fluidity that happens with an on the bot where there aren't clearly
defined boundaries, and the differentiator between a human relationship and an on the bot
relationship, quote, unquote, is that most people in our lives, they have clearly defined
boundaries.
Like, I don't have anyone in my life who is everything for me.
And I bet nobody listening to this does either.
You don't have someone who is both your therapist and your friend and your boyfriend.
I mean, this goes against every grain of specifically what therapy is, and the reason
the therapeutic relationship is so important is because we have clearly defined boundaries.
And when you are with, you know, interacting with any kind of chatbot, that role fluidity
can be somewhat disorienting and unsettling, because you're not sure, are they giving me
advice?
Are they trying to be romantic with me right now?
You can do all of that with one chatbot.
And what can end up happening down the road as a consequence of this is we start looking
at other humans, maybe rather disappointed, because you look around and you think, well,
you should be able to solve my business problem and cook my, you know, give me a recipe
for my meals.
Why can't you do both of those?
Like the expectation shift.
There's this expectation, exactly.
Yes.
Yeah, there's a term out there that's getting some traction.
I think you've both heard it and I've been asked about it before, AI psychosis.
And while there's no official diagnosis, what is that referring to?
And is this situation serious enough that we should be concerned?
AI psychosis is not a clinical term.
This came out in the media and people have run with it.
When you speak, though, with people who have undergone these types of experiences, which
I have spoken to a number of people firsthand to hear their stories about this, they actually
don't, you know, the word AI psychosis is rather stigmatizing and actually beyond that,
it doesn't accurately express what is happening.
So the terms, AI spiral, AI entanglement, these are actually the terms that people in this
community are using and there is a growing community of people who have experienced some sort
of break from reality to some degree and some have been hospitalized and it's been very
serious that has really derailed their life.
Some have broken up in long-term relationships because they're choosing now to be with
an AI partner.
And so there is this experience that happens where people get entangled in such a way that
the lines between reality and non-reality can blur.
And this is really important for us to know about specifically because one thing I encourage
people to do if they're using an AI companion is to reality check it often with other people.
I like to say that I think AI should be a group sport, which I am not a sports person
in any way, but I'm like, if effort there should be a group sport, it should be AI because
we truly need to be checking threads with other people to say, hey, is this, what do you
think of this?
Does this sound grounded in reality?
We really need to be in community as we are navigating this strikingly new experience
of generative AI.
A great end to your point about this, not being a diagnosis in the DSM or ICD, etc.
We have some hypothetical models for how this might be perpetuated involving things like
sick offency, right, overvalidation and the human tendency to anthropomorphize and AI
being kind of an echo chamber of dysfunctional or unhealthy beliefs.
But I think what we don't really know yet is this kind of a denovo or a phenomenon that
occurs in folks without psychosis or a predisposition to psychosis.
Or does it incur in folks with the previous vulnerability to psychosis?
Is it both?
So there needs to be more research there.
And then anecdotally, I think, to Dr. Wood's point, we also sometimes hear reports of
the spiral being interrupted sometimes rather suddenly, which doesn't tend to be a typical
trajectory for lack of a better term, non-AI or non-ChatGPT-related psychosis, right?
People can just kind of snap out of it and quote-unquote AI psychosis.
So I think we're still trying to figure out what kind of a phenomenon is this?
Is it ideologically different and how?
We're going to take a short break.
When we return, we'll talk about what happens to couples when one partner also has an
AI companion.
How do AI relationships change people's relationships with other humans, such as their spouse or a significant
other?
Dr. Wood, let me ask you, is this a situation you're seeing with your patients and is this
becoming an issue for couples?
This is a situation that I am seeing and having a lot of dialogue around within the AI mental
health collective, actually.
So the collective itself has technologists and researchers and leaders and clinicians,
but we meet specifically as clinicians.
We talk about these issues.
What are we seeing?
What are other people seeing in their practice?
And literally just this month, we had a long conversation with a clinician who, in the
past, is working with a couple.
And one of the partners has an AI companion that is romantic, that is a friend, that is
an advisor, you know, this is kind of that omnibot situation.
And I also always imposing the question, is this infidelity?
Is that what this is?
Is this akin to, you know, online porn or is this a brand new category that we're looking
at now?
And I think part of what it is is as we know each couple has to decide for themselves,
what their boundary is within a relationship, especially if we're talking about a committed
monogamous relationship.
Because this can start feeling a bit like polyamory, you know, which is a relationship
in which there's more than two partners involved.
And so really it can be extremely painful for the partner who's not using the AI, because
the partner who's using the AI is really, for the most part, probably turning their emotions
toward the AI, turning their affection toward the AI.
And so it's filling some sort of void that's happening.
And I think the most important part in this is we see this as a presenting issue, but
it's no different than other presenting issues that we've seen along the road, you know,
with clients, which is what are the underlying issues here of why someone is turning to an
AI chatbot?
What are maybe some of the attachment issues going on or what are some of the needs or
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desires that could be addressed that haven't been met.
So we are seeing this.
It is something that is causing quite a bit of tension in relationships if it comes into
a relationship and there's a lot of questions still here, aren't there, Kim?
Who do you love more, me or the chatbot?
Yeah, right, true.
And sometimes we are literally seeing couples where the partner says I love the chatbot more.
And I've seen they're divorcing or they're breaking up so that the chatbot can kind of have
the police that the person wants.
Well, and that leads me to another question, which is whether you're worried that AI relationships
are leading to a kind of de-skilling, weakening people's ability to form strong connections
to other human beings, especially when we're talking about young people or lonely isolated
people who struggle with human connections.
I see this as a dialectic of both and I think there's reason to be concerned for young folks
and folks with social anxiety and folks who are isolated or have small social networks.
Because of the way the AI is set up to be kind of perpetually attuned and agreeable
and warm and conflict-free, they might get less practice with negotiating conflict or tolerating
ambiguity and repairing ruptures and honoring other people's needs and limits and attuning
to others' needs.
And I think that can feel safer but also less growth promoting.
You get less comfort with practicing tolerating discomfort.
And I think it can also reward avoidance if I'm worried about being anxious or embarrassed
or rejected and if I'm spending my time with my AI companion rather than engaging in social
practice or exposure and tolerating social risk, right, learning to tolerate social uncertainty
that I might get rejected or feel those uncomfortable feelings then yeah, for sure.
But I think on the other hand, it does, I think AI companions can provide kind of like
a practice space or a rehearsal room, a low stakes area for practicing those hard conversations
and experimenting with self-disclosure and asking for help.
And I think especially for folks with social anxiety and for folks who are neurodivergent,
like might be on the spectrum and for those with smaller social networks and who are lonely.
And for marginalized folks, right, who identify as LGBTQ and for those with social anxiety,
it can be a lower stakes area to practice taking those social risks and practicing feeling
potentially embarrassed or anxious and practice risk taking and finding the language to articulate
what they feel.
And I think for folks who may not have support if they're rural or isolated or have a
minoritized identity, I think it might provide even if the connection or the support is imperfect
for all of the reasons that we talk about, it might be better than having nothing at
all and being even more isolated and it might even be sort of a bridge to a real world
relationship if that exists in that community.
So I think of it as two sides of the same coin.
When you get your chatbot to be realistic in that sense though, so that if you're really
practicing and you say, look, my girlfriend is kind of a tough cookie and she doesn't give
me a whole lot of room to screw up.
So I need you to be difficult and we're going to talk about something.
Will it react in that way or will it just continue to be a sick of that?
I think that it depends on a couple of things here.
First of all, the awareness level and the education level of the user.
So if you know how you can kind of help set up and prompt an AI in such a way to do exactly
what you're saying, Kim, I think that's one of it and then it's also dependent on what
model you're using.
I'm likely not going to use a chat GPT for this because it could just lean back into some
of that sick of fancy that we're aware of.
But if you're using more of a specialized model, this whole idea of rehearsal as opposed
to replacement is really big for us going forward.
And two very quick examples of this that I like to use.
The first is I have a friend who just did a job interview a couple of weeks ago and I
was chatting with him about it and I said, how did it go?
And he said, well, you know what I did.
I plugged in this whole thing into a chatbot and I practiced my interview with a chatbot.
So I said, and he, I think he was using chat GPT, but he said, you know, here's the job
I'm going for.
Here's a job description.
I want you to play the role of the interviewer and interview me.
So he did this and the chatbot came up with like 20 questions and he goes into the real
life interview and three of the questions that the chatbot came up with showed up in the
real interview, which in case everyone's wondering, he did get the job.
Just very exciting.
So I love that application of generative AI.
Another one is just role playing.
Let's say you have a difficult conversation coming up and you really want it to go well.
So you could either spend your time connecting with a chatbot by saying, well, this person
did this to me and they did this to me and I'm upset.
And then the chatbot will likely reinforce that point of view.
Yeah.
They did do that to you.
Or you can say to the chatbot, I really want this conversation to go well.
Here's the situation.
I want you to role play the other person with me.
And I want you to help me formulate my position in such a way that I'm not overly blaming
the person.
I want you to help me practice listening to your side and then refraising it.
Do you see how there are these really neat applications of generative AI that fall within
the boundaries of rehearsal rather than a replacement for a relationship?
Because both of those led into real life.
I think that's a really important point, but the user has the power to prompt.
It also makes me think of, and we might talk about this later, but how developers can
also be building in design guidelines to build in some relational friction, like to respond
in neutral or gently challenging ways that aren't pure flattery and maybe even to build
in small realistic reflections that mirror more of this misitunement and rupture and repair
and tolerance of boredom and understanding or misunderstanding and negotiation of competing
needs so that folks are getting more of that regular practice rather than having to know
to prompt for it, to prevent deskilling.
To add on quickly to that, that's such an important point because there are people out there
trying to get this right. There really are companies that, and Dr. Golden and I are working
this area of wanting to build ethical, responsible AI, and so part of that design looks like using
frameworks like motivational interviewing, which is all about asking really wonderful questions
that kind of elicit change talk out of the user or socratic questioning.
So there are frameworks that the AI chatbots can be built upon that really enhance the
user in this way of rehearsal.
And also making the bridge from, I think the bridge from in-app connection to reconnecting
with friends and family and community, it can do things like respond positively and
reinforce when people do bring up mentions of other relationships, right?
And I think it can also draw on, you know, Dr. Wood mentioned under racial interviewing,
we talked about building a friction, but I think it can also do things like draw on principles
from exposure or exposure therapy, right, like kind of gently naming avoidance and helping
co-create what you were saying before, Dr. Wood, right, like scripts and rehearsal dialogues
to invite users to try those offline, kind of nudging towards exposure and taking real
life social risks and more values and an action oriented pivots around problem solving
and action steps outside the app.
So our company is going to have to be sued into doing the right thing.
I mean, it just seems there's so much publicity around these companies that are creating these
chatbots where kids take their own lives where people are going, we talked earlier about
psychosis that could be induced by some of these chatbots.
Our company is actually making the changes themselves because they know they should or
they're going to have to be sued into compliance.
I think some of it may be reactive, but I think we are starting to see the integration
of more and more psychologists and psychiatrists and mental health professionals into foundational
models like OpenAI.
and at unthrobbing, right, like full-time roles for mental health professionals embedded in
model response teams and in intelligence and investigation teams, right, like trust and
safety and how the model is responding to users. So they're bringing the exact skills and
techniques that we're talking about and trying to catch upstream of maladaptive, amplifying,
unhealthy patterns and mitigating them. And I think right now, the focus is on, and rightly so,
right, the focus is on acute crises like suicidality and all tragic cases that we've been hearing
about in the media, right? And for lack of better term, AI psychosis, but I think,
and more time is probably going to have to be spent doing that we're seeing, and then we're also
seeing more potentially more integration of humans in the loop, right, bringing in a human element
when a potential crisis is detected. There may be a warm handoff to professionally trained
humans, et cetera, but I mean, some of my research lies around kind of other more potentially,
not necessarily life threatening, but life quality threatening risks like how models may inadvertently
be reinforcing potentially more prevalent patterns like folks with OCD or anxiety disorders,
engaging in reassurance seeking or engaging in kind of other forms of avoidant coping that might
further a cycle of avoidance, right? Catching those upstream and helping to mitigate those,
so I do wonder the more those more those mental health folks are embedded and trenched,
are we going to be seeing more proactive upstream efforts to to curtail unhealthy patterns
and downstream? Speaking of unhealthy patterns, I mean, for some of our listeners who are using
these tools, are there red flags that they should be looking out for? I mean, how do you know when
you've crossed the line and the relationship you're having with your chatbot is getting on healthy?
I think part of this is as I alluded to earlier, really keeping the experience community oriented
and not letting it become something that's isolated, where in this is so tempting, right? Because
a lot of what we hear in surveys is that people are talking to chatbots because they can tell it
something they've never told somebody else. They're not going to be judged, they're not going to
lose relationship. So there's this allure into I can kind of share the reality in the depths of who
I am and be accepted. Now, the double side of this is if we are, let's say sharing some of our
deepest, darkest things with a chatbot, even though it accepts us, it can actually subconsciously
reinforce this shame cycle because what what about that situation is saying is this is too dark
and too shameful for a human to hear and accept, like only a machine can hold this and that has
its own ramifications because, you know, yes, you may be able to practice sharing something really
hard or dark or shameful, whatever it is for you, but the true metabolization of that experience
is only when it gets shared so that you can practice saying it out loud and then say it to a human,
a friend, a therapist, a family member, whoever it is. So I think again, it's this whole idea of
making sure that you are talking with other people about your chat threads and if you do that in
a way where you're not waiting until it could be that you're in a bit of a spiral. Yeah, and I think
for if we're talking about youth specifically and parents or caregivers wanting kind of certain
behavioral signs to look out for, like if you start to see your teen dropping offline activities
or friends because they're spending time going on the AI or studying time with their companion
instead or they're saying, you know, the AI is the only one who gets me or they get distressed
if they can't access it for a while or they're hiding their use and getting really defensive when
it comes up or if they start to say things like like I have obligations towards it like it'll get
mad or she'll get mad or he'll get mad they'll get mad if I ignore her or she needs me or they're
losing sleep or missing school. I think those are signs that we may need to be building up offline
supports and perhaps even involving a mental health professional. Yeah, and what's interesting
here is there's this actually a large perception gap between how parents think kids are using AI
and how they're actually using AI. So most parents think that kids are using AI as like a glorified
Google and maybe they're mostly concerned that they're cheating on their homework.
But really what happens is kids will start using AI for homework and then this omnibot
role fluidity will come in and start talking to the kid about other things. Well, do you think
homework has been hard because your family life is hard or because you don't have many friends
at school, you know, it will start kind of having these relational conversations that border into
the therapeutic. So what parents aren't realizing is that this is the main way really that AI is
being used in teens, which is as a relational support as a companion. So I think the first step is
like parents just understanding the reality of how it's being used and then parents really hosting
and facilitating open conversation about it. So asking what their kids know about AI, have you ever
used it? What do you think of it? What's your experience been? Really holding a lot of space for
questions and open conversation so that there's a safety built up to share their experience.
So I want to go back to that idea of using chatbots as your confessor, so to speak. Do developers
have some responsibility to build in a duty to report like psychotherapists have?
Really, there's this fine line between, and it's already doing, you know, chat GPT is already
slightly doing this of a quasi-mandated reporter role, which we've heard over the past month or so
that OpenAI is saying we're going to monitor for some of these more intense kind of crisis
chats that happen and that they are going to step into that. And so this is a really fascinating place
of how do we hold this balance of the safety and the innovation? And then you kind of are talking
a little bit about when someone comes to therapy, there is a massive amount of informed
consent that happens. So if I'm working with a new client, then, you know, I'm telling them
I'm a mandated reporter, this, this, and this will need to be shared, you know, it's very clear,
it's very upfront. There are no surprises for the client or the patient. And this is an ongoing
process within the therapeutic bounds is to kind of continually have this be a conversation.
Now, we are in a whole different world because when you open up chat GPT as all three of us have
done at some point, does it say to you, hey, if you start talking about suicide, I'm going to contact,
you know, the authorities, no, it does not say that. The only thing it says at the bottom is
double check because AI can make mistakes. You know what I mean? That's what it says. So really,
the reason that the mandated reporter role works for a therapist is because it's highly
collaborative with the patient, the client. And there is not that type of a framework set up
within the experience with a chatbot. I mean, there's zero barrier to entry with a chatbot.
You don't even need a paid subscription. So I want to wrap up here by asking about the future.
I want to hear where do you think we're going with these things? I mean, I can imagine in a couple
of years that there are going to be holograms associated with the AI chatbots. And pretty soon,
we're going to feel like the person is sitting right next to me and we're talking in my living room.
I mean, is that where we're going? I mean, where will we be in five years, 10 years? Have you given
that much thought? Dr. Wood alluded to this earlier with the role blurring. You just alluded to
this, but I would imagine, I mean, we're already seeing synthetic voice. I would imagine that we're
going to be seeing more immersive multimodal companions, right, that integrate avatars in video and
maybe augmented reality and that integrate with wearables. And so it'll be more like hanging out
with someone or a presence rather than merely text. And I think that'll feel more persistent and
continuous, right? Like companion AI has memory now, but that memory might be more across weeks
and months and show up across devices. And I think it'll, we might go more from like chatting with
an app to living with a hybrid agent like how Dr. Wood was saying before, right? Like it might
handle logistics and coordination.
with my smart home and pop-up unprompted reminders and my taxes. Yeah, the line between assistant
coach and companion and I guess accountant, Mike Blur. So five years in the AI world, Kim
is an eternity. If we just look at the paradoxical tension that we are holding right now, that we are
both at the beginning of the beginning, and we are extremely far down the road. This experience
is expansive and contractive all at once. This all kind of exploded, if you will, November of 2022
with chat GPT from OpenAI. Not that that was the, you know, formulation of AI, but that was kind
of the public's experience with generative AI and large language models. That is just a few years
ago. Look at all that has happened and manifested within just two to three years. So that tells us
that five years, things are going to be rapidly and massively different. I agree with Dr. Golden
that I think the voice interface is going to really shoot up. That instead of being stuck in
text, we're going to have a lot more of the voice interface. I think that the web browser, as we know
it, is going to shift. That we won't have the same kind of search engine experience that we have,
but rather we will have our own AI agent that mostly is modulated with voice, and they go out and
do the searching on the internet for us and kind of bring back based on our queries. I think that
continued, you know, engagement of connecting more and more with these companions, especially if we
move into robotics, you know, right now you can buy a $20,000 robot on pre-order and have it as
kind of a helping hand around your house delivered in 2026. I mean, $20,000 is a medium of a used
car for some people. So that's actually quite attainable in some ways. So think about the accessibility.
Now, that obviously has AI built into it. Clearly, more toys are going to have an AI, you know,
you're going to have chat GPT inside a toy, and if our young ones are beginning to interface with
that as their relational experience, this is massively shifting the relational bedrock of society and
the psychological landscape of society. Sounds like, I mean, in terms of broader social and cultural
shifts, human AI relationships are already becoming normalized, right? So I think if things continue
the way they are having an AI partner will be less taboo, especially in periods when folks are
burned out on dating or graphically isolated, and then same thing we were seeing around expectations,
right, like changes in youth attachment and development for teens whose kind of templates are
still forming, I think, early exposure to these sort of idealized forms of responsiveness and
on-demand comfort will matter. I don't think that means an entire generation is doomed. It just
means that we may see shifts in conflict tolerance and expectations of how quickly others
shift respond, and they're willingness to stay and tolerate imperfect and real relationships.
And then I also wonder about the, I guess the reshaping of emotional labor and care, like
companions are already being positioned for elder care and patient support and customer service
and education. So I think there's a risk that we gradually outsource emotional labor to systems
that can simulate care, but don't actually carry the responsibility and that we might devalue the
time and skill it takes humans to do that work, not to be all doom and gloomy. I'm not sure if I
should be excited frightened or both. All of it. We hold multiple emotions simultaneously.
I think that's part of, you know, the concern that we all have around this is part of why we're
working in this field. I mean, that's what drives me is I see the concern and I want to shape
a different future. And that's why I am wholeheartedly passionate. I know Dr. Golden is as well about
shaping this field. Well, Dr. Golden, Dr. Wood, I want to thank you both for joining me today. This
has been fascinating. I could talk to you for another hour and we still would have only scratch
the surface. Thank you so much, Kim. Yes. Oh, thank you so much for the opportunity. This has
been wonderful. You can find previous episodes of speaking of psychology on our website at
speakingofpsychology.org or on Apple, Spotify, YouTube or wherever you get your podcasts.
And if you like what you've heard, please subscribe and leave a review. If you have comments or ideas
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[email protected]. Speaking of psychology is produced
by Lee Weinerman. Thank you for listening. For the American Psychological Association, I'm Kim Mills.
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