Inside a New DTC Brand’s Ad Engine, Run in 6 Steps: Operators Build (E10)
from Operators
1h 7m 18s
This episode dives into the creative supply chain for new brands, emphasizing that success starts not with formats or volume, but with deep customer understanding. The foundational step is researching real customer pain points—like melatonin hangover or 3 a.m. wake-ups—through manual methods such as reading Reddit, Facebook groups, and Amazon reviews. These insights are used to build 2–4 core personas, each with specific messaging angles. The creative process is phased: begin with low-cost AI statics, then scale to tribe creators and partnership ads, which offer stronger performance and signal, especially early in a brand’s lifecycle. Partnership ads are highlighted as a strategic tool for new brands to gain visibility and audience targeting, while tribe creators are managed through data-backed retainer models to ensure quality and consistency. The core insight is that messaging—rooted in real customer emotions and experiences—matters far more than visual variety or format experimentation. While AI tools like Runat or RichPanel offer automation, they can’t replicate human emotional insight. Therefore, the most effective strategy combines human-driven research with smart, scalable creative sourcing. For new brands, this approach enables meaningful testing, data-backed decisions, and long-term growth without relying on guesswork. The episode concludes with a call to action: prioritize deep research, build real customer empathy, and use AI as a tool—never a substitute—for authentic creative development.
We're going to show you stuff today. So if you are listening to this, this is a better
episode to watch. If we're going to walk you through the Winx Creator Supply Chain,
we're going to tell you how we're doing it as a new brand. We're going to contrast that with
how you would do this at some larger scale since Cody and I are used to operating at some larger
scale. So I think we can give you guys a decent perspective. And if you like what you're hearing
and you want some of these resources, I would suggest that you go to nineoperators.com,
sign up for the newsletter. It's free. The guy that runs this whole company, Aaron, I'm sure some
of you know him loves to give this away, whatever we have something cool to show. So that's your way
to get it. We knew here creative supply chain. What the hell does that mean in your head?
I love the term. I mean, the same way you can't sell product without the raw materials, the packaging,
all of that stuff that has to happen that is essential to the supply side of your business.
Creative supply chain is the essential ingredients of the demand side of your business.
And so if you want to generate sales, you need a ton of creative, but it doesn't just happen
overnight, right? It doesn't just show up as a live ad in your ad account. There is a pretty lengthy
process that has to happen to have winning and successful ads. For people who are watching,
I have shared my screen now. I created a visual of our creative supply chain as a new brand. And
I would say this like this is not to be prescriptive. This is not the only way to do things. This is
not the best way to do things. I'm sure everybody has an opinion on how they approach this.
And we're not even talking about like measurement here. So like that part, I'm just not even on here.
But I wanted to create a visual of like how I think we think about making more ads or I guess like
more messages, right? So Cody, I think the main thing, like at least where I start and this might
just be copywriting background, I tend to not start from like a format or a concept. I usually start
from a message, right? So like in Winx's case, there's like the melatonin hangover. There's the 3am
wake up. There's the cortisol spike. Like there's all of these sort of triggers, these messages.
And I would even call these like, these are the why nows. You know, like, why am I going to buy
and why am I going to buy right now? It's like, did you just experience a melatonin hangover?
That's like a why now. It's a very like current pain. So first step in creative supply chain
for me is message. Like what angle, who am I talking to? All of that stuff is like step one.
And to contrast this, at Pila, we only had four that we spent time on. Like we really had four
major sort of buckets, like made in Canada, microplastic free compostable. There was one
other and I forget what it is, but every piece of creative basically slotted in under those.
And we found lots of ways to varied up. But the way I would describe creative supply chain is like,
if you're looking at this visual, right, there's six steps. And really the first five
is how you get a lot of variety in your creative. Would you agree with that statement, Cody?
Like this is like combining these is how you get variety. Yeah, it's, I mean, it's the most
important. So like we could just bucket that as like research, right? But like that's, I think
the most important part that how I was visually is like, you have a few different personas or
avatars and under them, you have a few different like angles or pillars. And you know, in the beginning,
you don't know, it's going to work. You hopefully stack them. But if you want to scale and if you look
at all the, the brands that have scaled really well, right? Like a Mars man, like a groom's,
like whatever they're doing this, you know, this like post-endramata persona strategy where they're
able to talk to a very wide variety of people. When you say stack, can you, what does that mean?
Are you taking like two of the same messages and stacking it for a persona? I guess it's like a
persona stack because you have different levels and everyone calls these things very different
things. But you have a persona or an avatar and that's your who. And you should have two to four
personas. Again, depending on the size of your business, the larger you get, the more you need
to scale and you have to reach out to more people. But you should have two to four personas. So those
are the people, the avatars that you're going after, right? You should know about them, their day,
their problems, their beliefs, their desires, what they've tried before, where they are in the funnel.
That's where I've been spending a lot of time lately. Just believe it or not manual research,
like obviously assisted with with agents, but like actually reading Reddit for hours on end.
And something would try to even, that's what I realized. Like I need to go deeper into like
the our customers are much more and stuff like that. And then once I have something,
then you can give it to an agent and be like, do more of that, make me more static. But it's very
hard to automate it. And I think that's a mistake we made at the beginning. Like we had a lot of ads.
We kind of we know how to build a supply to automate it. Yeah. Yeah. That's where most people
should be spending 80% of their time. I firmly believe it.
This episode is brought to you by our friends at Aftersell. Let me start by saying there is
something that all of the best operators have figured out. And that is a new customer is expensive
as hell to acquire. So every extra dollar you can get out of that new customer. Well, that's just
basically free money. Ridge uses Aftersell, simple modern uses Aftersell, Jones Road uses Aftersell,
Peelie uses it, upsells downsells in the cart, check out after purchase plus rocked. So at the
moments right after someone buys make you money instead of doing nothing. Same traffic, more revenue,
sounds kind of obvious. We're building wings right now. That's why you're listening to this show.
And Aftersell went into the stack on day one, not a bolt on for later when we decided we wanted
to finally get smarter. Look, Black Friday is coming. You know what? I know what your traffic is
going to go up. Your ad costs go up even more. Every single visit is worth more than it was last
month. You do it right. So don't just spend more to buy more customers, make every visitor worth more.
That's why we partnered with Aftersell. The production part is so, so cheap. And there's so much
optionality now for the production part. Your ad can only be as good as your insight and your,
you know, and your understanding your customer. And sometimes I'll like be reading these threads and
I'm like, no wonder like that ad didn't perform because it's like, you're just saying, hey,
you want better sleep, but it's like you know about these people's like problems like their identity,
they're, you know what I mean? Like when you get down, so highly recommend people spend a lot of
time there. And then right from there, you, you have your messages. That's the most important
thing. And like metal will talk about this when you're chasing creative diversity. It's not like,
yes, visual differences or format differences matter, but they matter way less than the messaging.
Right. Yes. That's why it's, you know, a pillar, right? That's why you have that as the pillar.
It's like the, that's why I put it as the first one. It's like, you kind of have to start here,
right? You like, you need to learn the language of your customer. Or maybe not even the language,
but like you did, I would agree. I think you deeply need to understand the customer. And I actually,
like, my take on this Cody is like, this is very hard to do in a post-and-dramata world.
Because everybody is so different. Like we are talking about like a lot of message variety,
right? Yeah. And that's how you actually come at scale. Let's say you're doing manual research
right now. How are you then incorporating or using AI to help you with that? Because I think
this is the thing that people are like are trying to speedrun is customer research and messaging.
And AI can be super useful here, but I think like you're probably right. You probably need
a handful of personas and messages that you're like, I know these are right. How do I go deeper
on them? So I got clawed open again, just, you know, between the day going different. So I have a super
long thread. And I'm just like doing research, right? I found a thread. This guy Carl on X. I think
it's just, I love how he thinks about it and has had some really good articles. So I'm like,
I'm going to, I'm going to follow this. I really like how he thinks about it, right? We're going to
test funnels. I want to test for funnels and to your persona, your angle, your ad to your
lander to the offer. It's like all of that together. And the reason I want to do this is because I
feel like we went, we kind of skipped a few steps and went volume. And I feel like we tested a lot
of ads. And I'm like, what have I really learned from that? Like I actually don't have some of the
learnings that I want. And so I'm like, let me make some more concentrated strategic tests. And
then we can do it. And so, you know, for where it'll likely go from the research is like,
we'll have a cortisol funnel. Well, a melatonin funnel, right? We'll have a 3 a.m. wake-up funnel.
And maybe one other one. And are those funnels persona specific? Or are they more message specific?
Is that kind of how you're thinking of things now? I would say I'm probably going more
message, but I would say persona. Like, for example, the 3 a.m. funnel will probably be
heavily like a, right? Like a paramanopause, probably. Like that is who has a problem.
But I don't know if it'll specifically call out like, all right, do you have paramanopause? It
might just, it might call out the problem. But that'll be part of the ads. We'll test, hey,
what resonates? Is it called, you know, yeah, what resonates in the ads? So that's how we're
thinking about like these four different lanes. Like I know CTC used to call them pipes. You can
call them funnels. Like everyone has different definitions, but like those are the four things. So
I'm like, I cool. We just need to go deep on research. Would you agree that to get to depth,
you first need to start out by like trying a bunch of things? Because I think for people like
people listening or watching, we have tried a lot of creative and a lot of messages in a bunch
of different places. And what I'm guessing.
Cody, what you're doing now is you're taking a lot of that scatter shot, looking at it
and saying, "Okay, we hit in some of these places, now I want to go really deep on these
messages."
You don't want to start from the beginning, so you want to go with what data and insights
you have.
It's one thing at a Jones Road, you have hundreds of thousands of reviews and orders.
You have a lot of data to go off of.
We're priced six weeks into wings, we didn't have that much in the beginning, so we took
our best guess, but now we have some insights and we know, "Hey, this melatonin funnel
spent."
Maybe it didn't hit our CPA, we needed, but that is an insight there or quarters also.
We're like, "Oh, cool, there's some directional insights here or data.
Let's now go deeper."
100%.
"I had runeth go through all of our reviews.
I had runeth go through our ad account to be able to find what are the potential top
angles for us to look at."
I also had runeth go through all of our competitor reviews, so yeah.
That's super smart.
I think that's a great call out for people that are watching this.
Your new brand or your younger brand, you don't have near the volume of data that somebody
larger than you does, but you can still benefit from that data because a lot of reviews
get published.
They're just looking at Amazon.
We did an operator's episode recently and Mike was kind of schooling us on Amazon.
It's like the public ledger, right? There's just so much data on Amazon and then a place
like Reddit, "What's your take on Reddit?"
I have had mixed experiences using Reddit for customer research because in my experience,
there's like a certain kind of person that uses Reddit and it's a very narrow world
of you.
That doesn't mean it's not valuable, but I've seen people use Reddit as like, "This is
my source of truth for how the world thinks and works."
I'm like, "It's not. Reddit is basically the Internet's pillow.
People go there to scream into it.
Convince me why I should use Reddit.
Let's start there."
Most AI tools right now are all promise and no delivery.
You know exactly what I am talking about, super fancy launch videos.
This is why I'm in loving what Rich panel is doing.
They have AI and support, smashed together, made it practical, made it useful, made it
valuable to brands today, not on some future promise, and instead of asking you to spend
weeks writing prompts and uploading help docs and babysitting, they flipped the whole script.
There AI builds your support team for you and everything it needs.
I've watched it.
It works.
It's freaking amazing.
Rich panel even guarantees 50% of your support volume will be automated by AI within
30 days or your money back.
I call that a no-brainer offer.
If you are interested, go to richpanel.com/demo, not for some generic demo, but to actually
book a call and watch them build your actual support team.
First of all, there's tons of different subreddits about almost any topic you could think
of, very easily searchable.
It's easy to have your agent search it as well.
I just don't know of a better place to find all of it, but I think there are other ones
that you should, but I still wouldn't discount it.
The challenge I've had is, again, trying to find who our customer is, I don't know that
they're hanging out in a sleep subreddit, but I'm trying to find where they are, and
I'm actually trying to find sleep topics in non-sleep subreddits, if that makes sense.
Because sleep is such a general thing, but I don't think they're hanging out in a sleep.
It's not like they're a hiker, and we know our customer is into hiking, and then it's
easy to go into hiking.
No one's passionate about sleep unless you're a biohacker, which is not our customer.
That's been my challenge with it, but I think we're getting around that.
Yeah, I guess it's true.
It's like you got to go into mom groups or other places that people get together and then
sleep will bubble up sometimes as a subject in a camp in your mom or the pyramid aposting.
That's probably a topic that you can go hunt around for.
I guess to your point, yeah, use it, but if you see here Amazon reviews, TTC reviews
of other customers, social comments, find sleep content on Instagram, and do that.
Facebook groups are great.
Join some Facebook groups.
There's plenty of public Facebook groups that you can join and just look for people having
stuff.
YouTube comments as well.
You shouldn't be limited and you shouldn't be doing just one source, but Reddit does
make it easy.
How would you advise somebody who doesn't do this now, but they know that there's
tons of this stuff on Instagram and TikTok.
They know that people are making content about this organic content, like not paid.
How would you approach mining social media for these insights?
What would you do?
Would you use AI?
Would you just manually go on there and start doom scrolling certain topics?
Try to get your feed to serve you more.
How would you approach this?
How would you teach your team to approach this, too?
Here was what I did for this, and I'll share some other ways I've done it, but some people
have a document or in the past, you'd have a word doc or you'd have notes, right?
Actually, manually take notes.
I think there's a ton of value in that, right?
It's like the whole adage of people writing copy.
You do want to feel it and you want to go, "Oh, I feel that."
That's what you miss when you're doing it with AI, but also I want my agents to have access
to it.
What I did is I just start telling it like, "Hey, I'm going to go and do all this
research.
I'm just going to screenshot it.
I don't want you to do anything.
Just save it."
If I copy something, and so that's what I did, and I would just be like, "Oh, fell
air-building to press.
Boom.
Save in that.
I'm just screenshoting things that I see fatigue because you want their emotions.
You're looking for their pain points, their desires, what they've tried before, and ideally
you have a research document, and I've been building one all.
I'll make sure we have it in the show notes and stuff where you almost have the questions
that you want answered."
When you work with an agency and they send you an onboarding document, it's kind of like
that.
You should create a document where it's just like, "What is everything I need to know
to understand this person?
What have they tried before?
What are their desires?
What does their day look like?
What are their failed solutions?
What's there?
All of that stuff?"
And just as you go through, just make notes on it or just give it to your agent and be like,
"Hey, screenshoting this, put it where it makes sense."
That was kind of how I went about it.
The other thing that you can do, and this is more for ads than understanding the persona,
you can create an Instagram and I had my creative strategy team do this.
I'm doing it now for once.
That is like you were that person because you should be seeing--
Oh, yeah, dude.
I had a phone.
Contest.
That's why I chose separate iPhone for this.
Because where a lot of people start for their creative strategy and their ideas is looking
at other ads and, "Oh, especially, you know, this brand is printing and here's what everyone's
doing."
Like, you should do that, but that should be to me, like, 10% of your ideas in Enspo.
I think most of you--
Most of your timeline.
Understand your customer.
Should be, like, 40%.
And then, like, understanding the content after all, we're serving social ads, right?
And so we need to understand the content that our personas are engaging with on social.
So you can even, like, and hopefully you have this in your HQ and your agents, like, deep
persona research.
Then you can be like, "Hey, I want you to-- I'm going to create an Instagram, fake Instagram.
Tell me who this person would be following what, you know, and then you can actually-- you
then have to go and, you know, I love you.
Follow you.
But train your feed, train your algorithm, and go and engage with these kinds of accounts,
and then just scroll and, like, I would do it, and I would pretend you're that persona,
and be like, "Oh, this stopped me.
I'm going to save that to a collection."
Yeah, dude.
I'll show you how I do it.
I physically.
So this is my phone.
That's my iPhone, right?
Everybody can see that.
This is my persona phone.
So I have another phone, another iPhone, with another Instagram account that is not mine,
because my feed is definitely not our customers.
And I try really hard to just do and scroll Instagram as my customer, or whoever I'm
thinking of.
Now, and I do this, I just have, like, this thing where, like, I don't know what it is,
but if it's, like, multiple accounts on one phone, like, multiple Instagram accounts
that you switch between, I find, for some reason, I see the same-- there's some crossover.
So I try to actually have, like, a separate device.
And, you know what, Pila, what I did was I actually had an American phone.
I'm not getting.
Like, when I was in the States, I would go buy a, whatever, a cheap phone, just to create
Instagram account, and on a cheap, on an American network.
So it's like, "What's the cheapest data plan I could buy?"
And then I would have that in my office up here in Canada, because, like, we always found
that as Canadians, we didn't pick up some of the nuance, the cultural nuance, and 90%
of my customers were American.
So I think you, I think I agree with you, that you have to try to get, like, very deep
into the mind of your market, your customer.
I'm a little old school in that I do, like, to manually just read things and watch things.
I don't know what it is.
There's, like, I think you made a comment on this, and I don't know if you meant to say
this, but, like, to me, when you are researching a customer, it is hard to have AI do that,
because AI does not feel the way that a person does.
So, like, when I watch a woman talk about a problem on camera, on a video, I'm going
to feel that as much as I'm going to hear the words and see the visuals.
Like, AI can hear the words and see the visuals.
but there's like an emotion part that I think only a human can pick up unless
somebody who understands it. I know that the AI can understand emotion, but like,
I don't know what it is, man. I just like, I get a different feel for a person if I
just manually watch them. So I'm an old-school doom-scroller. That's kind of how
I do customer research is I just go like, "I'll sit there for hours." I wasted two
hours over the weekend trying to upload ads and I said, "I've never got to do
that again." So I had run a do it. I looked at every ad, picked the right
landing page, it named all the ads or at the headline and copied to match from
options I gave it, set the naming conventions, set UTMs, all of it and pushed it
to ads manager for me. All I had to do was go into ads manager, QIA hit live, it
was done. Run at this an agent with its own virtual computer so it never shuts
off. It's always on. The whole team can talk to it. The same run at the
Slack. It remembers everything it has pre-built skills based on some amazing
stuff that the motion team has built. Here's one example of how I'm using it.
Last night I hooked up Tribe, our creator sourcing tool and any time a
creator video comes in, it gets QA'd against my feedback that I gave in it
before. We get notified of any new video. I can have it ad captions. It watches the
video, figures out what it's about, ads naming conventions, edit hooks. I've
been doing a lot building a lot of static ads with run at those well. It's
pretty awesome and it all comes out of the box. We've been using our Winx as our
main creative strategist using it to build tons of ads for us. Winx is using
it. Rage is using run at Hexclad. He's using it as well. Go to run at.com. They're giving listeners 500 million free tokens for your first
month. Well, you should, you should people watch too. I wasn't doing this on
purpose, but the way mine works. If I'm right, doing ads for Winx, I'm
thinking about that all the time. I'm not the mall a few weeks ago. It's like
a rainy weekend where the bookstore or the mall. I just see parents are
there because they're trying to find activities for kids. I just see
these like moms and dads just like so stressed out and frustrated. I'm
like, oh, like you want to feel that reaction. So like go post up at a
coffee shop or like somewhere where your demo is and like just don't be
creepy, but like watch them and have a notebook and start just like writing
some ads. Yeah, yeah, don't be creepy. It's a great advice. Like I'm
a parent. I can hang out at my kids school and drop off and see how
everybody is in the morning. If I wasn't at that school, they'd probably
call the police on me. So yeah, don't be a creep. But hang on, I want to
click on this because like I don't see enough people in consumer doing
this. And I think it is so important. And it doesn't matter if you're
selling a supplement or food bev like CPG or you're selling a physical
thing or you're selling beauty, it doesn't matter. You need to get out in
the world and see how people interact with things interact with each
other. How do they shop for this stuff? Like one of my favorite things to
do, man, is I don't know if you do this. But when I travel, I go to malls,
I go to places that people shop. And I will just get a coffee and I will
walk around. I look at how the stores are merchandise. I look at the types
of people going into the stores. Like when I was in LA last, I went to
Sean took us to this like outdoor mall. Was it was a little little or big?
Oh, dude, it's America. Everything's big to me. My thing is like I wanted
to observe the difference between people going into Lululemon and people
going into Allo. And that was more just like, I'm not like I sell either of
those categories. But Lulule's a Vancouver company, big one, very important
here. And I wanted to understand I'm like, what who who is this customer? And
it's so funny, like being in person, you can visually see the difference
between the two. Who are they serving? Who are the people that are going
in? And there were people that would go from Allo into Lulule and Lulule in
Allo. But I just found that so valuable. Like, if I was selling active
wear, like that's exactly what I would be doing. I would just sit on the
bench, just watch both stores for a while. So I'm with you, man, I think
this is like an underappreciated and underutilized way of customer
research. It's just like you feel it more and like ultimately that's what we're
trying to do. It's like we're people are writing to people. So I and again,
my my instinct is like, hey, hey, hey, hey, hey, hey, so it's been like, I don't
want to say a wake up call, but like, like, let's go more people and let's
like really spend time on this. And then we apply AI to it. It's, I think
we're in this weird place right now with AI where we're still trying to
figure out the current best usages of it in a workflow. Or like in any
workflow in your business. So like we're talking creative supply chain
today. And what you and I are actually spending a lot of time talking
about is like the human part of this workflow is the customer research part.
When a proplexities computer came out, I just immediately started using
that. I'm like, Oh, you can do research. Like this is great. But it misses
so much nuance. Doesn't matter how good it doesn't matter. I've taken so
many shots at it. It just misses some nuance. And I think then like other parts
of the workflow will be heavy AI. Because we talk about research all day,
but like, let's make this practical now. And then we can talk about sourcing it.
Right. So you have messages. I wanted to turn take this research into like
helping me just visualize and plan. So obviously just built this little, you
know, dashboard with Claude. But here are the angles. And you know, I have
the research tabs for each of them. And so it's what I'm talking about where I'm
like, all right, what's our desire? Right. And I just am typing in as I'm going
through what's, you know, for this, what, what's the experience I've had?
What have they tried? How are they feeling? You know, just trying to fill out as
much as I can. Again, the more you can do manually, right? So then when you're
going to actually write copy or brief or whatever it is, like you just have it
all available, you know? And so that was like step one now. It's like
visualizing it. I'm like, all right, cool. Like how do I want to show that in
ads? Right. I think this will be like a, you know, minimum Bible product
testing. But I'm like, all right, like what is a good way to show that in a
static? And maybe you like, connect it with something you have in your mind
and you're like, all right, you know, I have saved in my asset library
because every creative strategist should have that, you know, this us versus
that mad. And I think this would be the perfect format. To show it here, like
let me slide it in or let me do that. So it's just like my like board for
taking these insights and then trying to get a little bit like practical
with it. You know, it would be great here. Is are you building this in the
wings OS? I will again. Yeah, because I think I do it. It would be awesome if
you could just like drag in examples of each of these from other brands.
So if it just think it, like think of how do we scale this up then to a team,
right? Because like, I think there's going to be people in every brand
still, right? And as somebody like one of the downsides to the way that I do
this, like that I think of creative is like, I'm just constantly online, but
it's always on my phone. So it's like, how do I get, how do I get that swipe
file? Like, oh, this is the, this is the ad. This is an example. Yeah. I want to
save this in here. I have so much screen shots. Yeah, I've got like so many
like screenshots in my photo library. And in the past, I would just like drop
them into my creative director and just be like, here, make this, right? And then
she would just take it and run with it and put it through our supply chain.
But now I'm just thinking like with something like this, it would be amazing
at a brand level to say like, for the cortisol, sort of like funnel, here are the
statics that I really like as examples for this style of like this format or this approach.
We can get our agents to do that. I feel like pretty easily. We can definitely do that.
I think if we build this in and then train them on it, then we could just be like, oh,
like we send it to run it and be like, hey, here's some inspo and run it.
It could be like, hey, I think this would work best for this angle or whatever.
Right. Yeah. So you just like drop it in Slack. That's my favorite thing around it. I just
like that it lives in Slack. I don't need to live in a tool. Yeah. I'll work on that. That'll
be a fun one. So from there, where are we going? Well, okay. So I think what you just showed is
like we've got research. We have core sort of like pipes. Thanks. CTC, CTC. Actually like that term.
And I always called them like streams or, or, you know, paths. So we have those laid out,
right? That's like in our, in our creative supply chain. So like just for people's reference.
That's like persona message. Okay. Like that's sort of like column one pillar one to a supply chain.
Then we need to talk about what do I do with this? So like, where do I start making ads?
Right. And what you see on screen here is you've got tribe creators. There's
seating, gifting, UGC. There's partnership ads like larger creators.
There's founder content. There's like, there's tons. There's AI statics. There's AI animation.
Like you cannot put all of the variations like on source. Like where can you get these things,
right? Like I can use AI to make something. I can use a person to make something. I can use
agency to make something. I think like for me, best approach is, uh, is like to combine source
and format and start with static image. And I don't know what your, what your take is on this.
But like, there's varying costs to different types of creatives. Like AI makes statics,
carousels. I guess even some video, like some slop, pretty cheap. Um, but let's talk about how we
have been thinking about sourcing creatives before we talk about, uh, formats.
You have been listening to us talk for years about building nine figured durable goods brands,
hexclad, rich, simple modern Pila. When we sat down to build wings, there was never a question
it had to be a subscription brand. And being the veterans we are, we could work with anyone,
but we decided to work with Skio.
to build weights.
Working with the team over at SkiO has been awesome.
We get to see all of the stuff that the fast-scrolling CPG brands are actually doing to acquire
more subscribers and keep them longer.
My favorite example of this has been incentivizing new customers to go from a monthly subscription
to a quarterly subscription right after their first purchase, but before they get their
first order.
The team at SkiO has been sharing insights on how much in-portal flexibility to give subscribers
when to change frequency, when to offer product swaps, when to do gifting, what rewards
should look like?
That's a flow optimization.
The list is fricking endless and they have shared it all.
They have been incredible to work with.
They are bringing so much value to this partnership, almost feels a little unfair.
If you run a subscription brand, you should be talking with the team over at SkiO.
They know their stuff.
I'll hit them high level and then we can go into them.
So our main sources and formats, so for video, we have Tribe, and we'll talk about our Tribe
program.
The more standard UGC, this is kind of brief, or scripted UGC creators, and there's definitely
some overlap with Tribe, but there's definitely separate pathways for that partnership ads.
These are generally influencers, right?
So larger followings, it doesn't have to be huge, but I would call it a different style
of ad.
It's a little bit less direct response and a little more follower-based.
So those are primary video, obviously, of AI videos, and we haven't done a ton of
these, but you do have various different forms.
Obviously, of your AI song ads, AI VSLs, we're not doing it, but you have AI UGC primarily
using Kigsfield MCP for that.
We're not doing it.
Founder ads, actually, you have one ad in our account that's doing pretty well, so definitely
highly recommend it.
Well, let's make more.
I will make more for you.
We'll show that one.
I was the number one, like I made so many ads for Peela and Lonely too, and they always
worked.
People love founder ads crush for a certain audience.
Absolutely.
Everyone should be.
I would say, I see this one guy on X, and I think you might have been talking about Ben,
I don't know him.
I don't know his brand new runs, but he postes screenshots of his camera roll, and it's
just like hundreds of founder ads.
I have like tons of respect for that.
He's a really nice guy.
I hope he's listening to this.
I met him for the first time in New York, a fellow Canadian, so Shadow Ben, he's a great
marketer, like really good, like a student of the game.
But yeah, I'll say his camera roll and it's just like hundreds of ads, and I'm like crushing
it.
Okay, so those are your sources.
What did we start at?
So walk us through like where we started, so we're like, what, six, seven, seven weeks
in right now to the brand, being live.
Where do we start?
Okay.
Like walk us through the evolution of like how we sourced creative.
So we started very heavy AI, partly by design, partly we hadn't had the supply chain setup.
And so we didn't have UGC creators, like we're starting from scratch, we had no UGC creators,
no influencers, no partnership, you know, and so we had obviously AI statics, whether
that was stuff we'd made directly and you know, clawed codecs or with run-off.
So that was a big one.
We didn't have a designer on our team.
We now have one designer who does ads as well.
Yeah.
Yeah.
You know, we had probably, you know, AI animated stuff like because we just, it was what
we had.
It was what we had available to us, right?
Yeah.
And so now over time, we were quickly like, let's get more people in there, right?
So you shot founder ads, you know, we'll do more.
We got some of them with, you know, Dr. Todd Born.
So getting more people in there, we built out our tribe.
And so we'll talk about that in a little bit, but we had tribe creators.
We also, I, I've been working on building a roster of just UGC creators and you know,
obviously posted on X and did some recruitment stuff because I think that's like a big part
of it is like it's like a, did you see that video?
I haven't actually watched the video, but that guy from Whisper Flow went viral for his
like UGC program.
Did you see that at all?
No.
Yeah.
The guy from Whisper Flow.
And then he was like the second marketing hire.
Oh.
Yeah.
Yeah.
Yeah.
Yeah.
How they ran their creator thing.
Yeah.
So we down on that format.
Yeah.
I didn't watch it, but some of the comment, I want to watch it, but some of the comments
I saw is like, hey, it's really like you're building a sales team and like that's really
what it is, right?
It's like, yes.
And so that's how I've been thinking about like the recruitment aspect even is like you
kind of constantly have to be recruiting creators, whether they're tribe creators on a percentage
of commission, whether it's flat, like you just need, it's a big asset to your company.
You just have people that you could turn to that you, you know, can create really good
content.
It's just, you know, your supply chain.
So working on that also partnership ads, right?
Like we knew that was going to be a big one.
So we probably launched only a handful of partners.
We've kind of slowed it a little bit as we've testing other stuff, but definitely we're
very bullish on partnership ads and can be a big fan.
So yeah, we just push pushing it like right now we, we have been very light on statics lately.
I think we were very energetic.
I don't know that it's by design.
I think I've just been, well, look, we're a two-man show.
And so it's more of just, just more bandwidth, but I think, especially for this like final
testing, we'll do a lot.
I mean, statics are so cheap, they're so easy.
They can be done with AI really easily now and, and pretty good.
So like everyone should be doing it.
But obviously I think like it's hard to replicate good, good video assets.
Oh, dude.
Yeah.
I mean, it doesn't matter.
I've tried.
I've been trying so hard to like make a great piece of UGC.
It just always feels off, always.
Yeah, I come back to it every three months just to see because these models improve all
the time.
And I'm like, okay, great.
New model.
It's going to get better.
And they keep getting better and better.
And there's a point where I'm sure it's going to be like indistinguishable.
But there's just something that feels off about it.
And I just assume that that's like the viewer, it feels off for them.
What, where would you say we've had the most success in sourcing?
So like what performs best for us?
Partnership ads.
Definitely.
Yep.
So yeah, we probably got like three or four partners live.
Definitely.
They've gotten, you know, most spend most of most efficiency, obviously, they're more expensive,
but it's it's a worthwhile investment.
I think also because you get obviously a new brand, you get the credibility of the creator.
But you also get some meta signal on the partnership ads.
And I think you're just starved of signal in the beginning.
So it's, it can be really valuable, so big, big partnership ad fan.
I'm getting back into the weeds and one of the things I'm probably the rustiest on is
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What is your take on, so let's talk partnership ads here.
I've seen a bunch of stuff on X lately and just in conversations at Beanstalk.
Do you think that partnership ads is like, is it more effective to have larger creators
or smaller or do both work?
How would you advise somebody to think about this?
I would think of it like a portfolio allocation strategy.
Okay.
And so what I mean by that is you need to have enough creators where you have a portfolio
and you have a hypothesis that you're going for.
It's very hard to do.
Some people will be like, and I've seen some of the commentary, like, oh, partnership ads
don't work.
Well, it's like, you ran like one creator or something like that, right?
Yeah.
You need it on a budget to run like 10 and you need to find what works for you.
If you have, most brands listening to this, you might have 20K to start with, right?
It's kind of hard to do with less than that.
Do you go, you could go with one creator that's 20K, I don't recommend that.
You could go with 20 that are 1,000, right?
Like, maybe, but maybe you go with one, like, if I had 20K, right?
I would go with one creator who's 7,500 a month, right?
And that's a lot.
But like, there was a good chance of them working, you know, or it's worth the bet if they're
the right fit.
It's a higher probability shot because they're like, they're better.
That's why I cost more.
And then I'd probably have, yeah, they have larger following, more credibility, whatever
it is.
Then I'd probably have a handful that are in like the 3K range.
And then I probably have, you know, fill it out with as many as you can and like the $1,000
range.
And usually that's like a per 30 days of content.
And then it allows you to try a few different creators, few different bets.
And so there's probably always a, you know, an allocation of that where it's like 60% of
the budget is on like your long tail, you're kind of cheaper.
But then you use 40% of the budget on some more expensive ones, like these bigger swings,
yeah, more concentrated.
That's how I would go about it.
Is that what you did at Jones Road 2?
It's like just allocation.
It's like we want a mix of people.
And did you find that the larger ones typically outperformed just because of that size of audience.
And also like somebody who has a large audience typically, that means that they're pretty
damn good at making content.
So like they're also very good at making these things.
Yeah.
So like we would spend between like 100 to 200, kind of month on, you know, influence like
white listing.
And so we would, we would test these different allocations.
test personas. We would always be looking at our portfolio and be like, "Hey,
If we go 40% moms, 30% wellness,
how is that performance compared to vice versa?
But also on follower and audience size, we would look at that.
The biggest bets we took were like 30 to 40K.
And they always worked, we always felt like we got it.
We only did them a few times, like I wish we weren't bigger.
And we were very selective about trying to make sure
that we knew that they were like a known performer
for other brands, got it.
And the way we would look at it,
we shot for a 10x content efficiency.
So if we were paying 10K a month for somebody's creative,
we can spend a hundred grand.
Yeah, that was our target.
Okay, yeah, we had a similar target at Pila.
I think there's also like a new account,
partnership ads are kind of breaking open signal, right?
Like you hit on this that when you're new or you're smaller,
like if you're not spending a lot of money on meta,
you are at a signal disadvantage to somebody who is.
And partnership ads are a way to kind of like hack
the system a little bit and get more signal going.
Like we immediately saw it on ways.
It's like you fired up one of our partners, I won't say who,
but we immediately saw like the order flow shift
to a certain demographic, like right away.
We're like, oh, that's the algorithm.
Look, it's just doing its damn thing.
It's delivering us customers.
And when you're small and it's like the order volumes are small,
you can see it so clearly.
So like that to me was like a wow, a home element
'cause it Pila, it's like thousands of orders a day,
like I just didn't, it's much harder to see it in that stream.
But I just want to think for the audience,
like it would be great if you could unpack
how we think about compensating tribe graders
and how that contrasts to what we just talked about
with partnership ads.
Because partnership ads, like there's some kind of retainer,
they deliver a certain amount of content
or allow to whitelist it for a certain period of time, right?
That's like, that's partnership ads.
And negotiating those retainers,
I do want you to unpack how we negotiate those.
Like I think you've got some good systems there.
But first, start with tribe creators
because they're kind of on the other end over here.
It's still people making content for us,
but we're paying them differently.
How did we set that up?
'Cause we had a call with the founders from tribe
and they kind of gave us some guidance on how we should do this.
So maybe just walk people through
how we set our tribe program up.
'Cause there's lots of ways to do this to you, by the way.
- We're not tribe experts at all.
We obviously set it up.
We had a call with Lucas and a founding team
that was extremely helpful.
So we'll share a little bit about what they taught us
and I think what we've learned.
I will say like I was super bullish on tribe
and I'm a huge fan of it.
We've not had the success that I was hoping and expecting
and I have some thoughts as to why.
But one of the things that Lucas cautioned against
was like, everyone hears the Hudson method.
Everyone hears 17,000 creators in a discord wherever it is
and they just go volume and they just go,
hey, this is a, we're gonna pay a percentage of spend,
no flat fee and we're just gonna ship samples out
and do like TikTok shop.
And that doesn't seem like that works for most brands.
And Lucas very clearly like caution against that.
And so that is one style program
and I actually think you should have that.
You should have a program where people apply,
they don't get an upfront retainer or cost per video
and they just get a, you can either do a percentage of spend
or a percentage of sales.
We're doing a percentage of sales.
Getting 15% of GMV was just using the tribe attribution.
And so we have that.
The challenge that I've noticed
is the content is just very hit or miss.
And you can say that's just to be expected
and it's a volume play
because you're just paying a percentage of spend
and maybe you just need more volume.
But I also think there's ways around that
and you can do it.
So the other program that we have set up
is a retainer program.
And so these are incentivizing creators
to create content for you.
Especially for a new brand that we're not spending that much,
they're not gonna make that much on a percentage of spend,
right?
We started this in the beginning.
And so we initially went a few thousand months
for 60 videos per creator.
And it was a lot.
And I think it was too much for us.
- Yeah, it was too size wrong for our size of spend.
- Yeah.
- We got a lot of volume.
A lot of the videos are the same.
And then we didn't at the time have the right systems
and maybe we still don't for coaching
and investing in the creators.
And that's I think the thing that I have learned
is most important is the actual knowledge
of what makes really good content
as well as incentivizing them are probably the two biggest things.
- Every CPG founder thinks they know their margin
until the Amazon fees, the chargebacks,
the cogs fluctuations in the month and the ad spend.
And every other little fee you never see quietly eats into it.
And then the real number,
well, it shows up a month later when you're accounting team,
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- Just for people who are following along this episode,
we are absolutely coaching drive creators.
Like you are getting on,
you are showing them what good ads look like.
And I think you sent me messages like it is working.
Like they are making better content.
Like the ones that are listening and they're engaged
and they're in like, they're making better content.
- So I wanna go to those creators
and you can start with people just on retainer.
Or like we've had a few creators that are not on retainer
that are showing up consistently,
producing great content like,
hey, you're clearly serious about this.
Like we'd love to invest in you.
Can we go put you on a retainer?
We'd love to work closely with you
and scale this together.
So that's what I would recommend.
And like even if it's five people,
like this one recommended until like the Jones Road team now,
like if you have budget,
like put five creators on a retainer,
but just like weekly calls,
give them feedback, coach them highly recommended it.
So I think that's the playbook there.
Once you find winners,
then your other tribe creators are gonna see that
and they're kinda gonna learn from that slash knock those ads off.
And so I think that's where it's helpful,
but you gotta get some of those winners first.
We went from AI statics,
we did some AI animation, then we did tribe,
then we did partnership ads.
And I would actually say that that's probably
like the correct sequence, right?
Like you wanna take a message,
you wanna test that message, funnel, whatever we're calling it.
Like the whole funnel,
you wanna test it as cheaply as possible to get some signal.
Then you go to the more expensive creative formats, right?
You go to tribe,
then you go to like partnership ads being the more expensive one.
And that's kind of like the process you're gonna run
in sort of supply chain.
Would you agree with that?
With what I just said?
Yeah, I agree with that.
Okay, and then when you get to partnership ads,
how do you think about negotiating
with the creators their fees?
Because I'll be honest, I have struggled with this,
like how to like put guard rails up
and what do we know we wanna pay?
And 'cause it seems like it's a feel thing, right?
Like you just have to have a feel for it,
but you clearly have like some science behind this.
Like this is just the math that I'm willing to work with.
We worked with Super Blue, my Jones Road.
And so they've taught you a ton,
but I've kind of obviously now,
we don't have budget for them, so you're in ourselves.
And so I have just also just done a little myself
and adapted it.
First, reach out is just, you know,
you're just emailing, hey, this is Cody,
I love your content, would love to work with you.
If you're interested, can you please send us your stats?
And so this is super important is you want
to get their stats, you have to anchor it in something.
So you want them to show a screenshot
of their 30-day Instagram story, views, engagement,
and link clicks.
The not just stories, like you wanna see Reels,
you're like, I wanna see like what your date,
like inside your Instagram app, like send me that.
Yeah, so it's like can't be faked, right?
It's not a follower metric or something like that.
'Cause part of what you're doing is you're anchoring
either to a CPM or to a cost per link click.
I'll ask them for like, the quote is a Instagram story,
three frame, you know, video plus 30 days of usage.
I don't expect to be profitable on that,
but I find that the quotes for that are sometimes
the same or less than if you just got whitelisting.
So that's at least what I found.
And then, you know, what superblem did a great job of
is they never paid extra for whitelisting.
They just had that in their contract and deal.
And so, all I prefer to ask for the rates of that,
but only doing it once you have that.
They had a really great spreadsheet
where they would essentially have a calculator
that would create an anchor rate or based on the stats,
based on the follower size, you know,
based on maybe expected conversion rate.
Just like, hey, here's what we're willing to pay.
Yeah, and so you get a quote and see might,
let's say that in our calculator based on somebody's stats,
it's we can pay 5K for that deliverable of, you know,
the Instagram story post plus 30 days whitelisting.
They're probably going to come out you at 10K first.
Right.
And, you know, often it's with the manager,
sometimes not, and there's some trial and error
of how you get to the rate that you want.
Sometimes you don't, and they're just kind of push,
but you'll get some crazy high rates.
You'll get some, and you got to push, you know,
and you're not really going to upset people.
Like, that's what I worried about.
like I was always really good at like, yeah.
You go shading with like a vendor, like a clay video,
'cause I'm like, I don't care, it's B2B,
but like I don't want to piss off an influencer,
like I don't think that I have.
The manager is just know the game,
and the manager's can be really tough,
and you know, you just gotta do it, but do it respectfully.
And so the better you can anchored in data, right?
The better it is.
Like, hey, based on these numbers,
here's the most we can do.
And you just have to go back and forth a few times.
Sometimes you gotta like leave 'em on red,
ghost 'em a little bit, they'll follow up.
You know, you get a little bit of leverage from that.
One of the things that I've noticed is they also have a,
you know, depending on how the conversation's going,
they have a number in their mind, right?
They don't think about gross margin and stuff like that.
So like, let's say they want 10K,
I'm like, hey, we can do five, they're like seven and a half.
I'm like, well, great, we can do that
if you can also add this in.
And so you're like, cost per post goes down.
So you just gotta play it out and go, you know, back and forth.
But that's it, and just know in your mind
like what you're willing to spend for that.
Is there like price bands that you've noticed
with like, this many followers is typically gonna cost you
like X, this many followers gonna cost you Y?
Like, or has that been all over the place?
Because there's just too much variance
in the quality of the creator.
- That's a good question, probably.
But there's a ton of variance as well.
- Yeah.
- You know, definitely you're,
if we're just talking about it less than you're like,
zero to 10K, like you should be paying, you know,
500 to 750, a thousand at most.
25 to 50K, you're probably paying like a few grand.
You know, you get until like 150s,
you're, I mean, maybe a little bit more than there.
And then when you get up to millions,
you're, you know, it really depends.
Anything between three K, if they're like engagement
and stats are pretty terrible.
- Yeah, it's a lot.
- Just terrible, you know, to, I mean, again,
I've, we paid 30K, 40K, so.
- I think the biggest one we did was like,
maybe 15 to 20,000 dollars a month,
as they're like retainer.
But their content was incredible.
Like, they weren't a huge, huge, huge influence,
or a greater person, but their content was like,
just top shelf and their engagement was amazing
and they were super likable.
And like we sort of went through like,
here's the numbers, but then also here is just the,
like the vibe in the like, the brand aligned, you know,
this is the kind of stuff that we want to produce.
They had influence, like you could just tell
that like their audience really loved everything
that they did and said.
Like I, we know, I won't name drop,
but like we know of creators,
where like it doesn't matter what they tell their audience
to buy, their audience buys it.
Like they have rabid fans.
So like, those people are gonna cost more,
'cause they end those people typically know
that they're gonna cost more
because they're very, very good at what they do.
You know, and we all want them.
Like every brand.
- And if they're more selective also because a lot of creators
are like, hey, I'm not gonna take on every deal,
my audience knows that.
And so I have to, yeah, I agree with that.
- I think the thing to remember with large creators
is like you are working with another brand.
Like it's not just some random person.
For me, it's actually the mental frame.
There's a little tricky with like,
do you get tribe creators or TikTok shop creators,
which are like, these are your sales people.
I think they are closer to employee than not, right?
And like you have to train them and coach them
and like whatever.
And then on the other end of the spectrum,
it's like large influencers are brands in and of themselves.
- Right, and that you need to work with a brand
like you would work with any other brand.
- I mean, that makes sense, they have a team.
They have a team. - Yes.
- They care about their brand.
They have a business or running.
I think that makes a lot of sense.
- And you kind of have to size and scope
and allocate your own resources accordingly.
That was how do you source creative?
How do you then think about layering in like
all of the different formats and approaches?
- This is where I find all content on X and on Instagram
is here.
It's in the format.
It's like, hey, you gotta try this style of video.
How much time, how are you actually thinking about this?
Like these steps three, four media format creative approach.
It's like, there's just so much variety or variance here.
And I just, I always have our time sizing effort.
- Yeah, I think it's important,
especially at later stages.
Like again, the persona and the messaging
is the biggest factor for diversity.
But format is important.
Like you're gonna reach different people
in different placements with different formats, right?
And so for example, and again, I don't know the latest,
but like longer form, slower VSLs,
you're probably gonna reach older people and on Facebook feed.
Shorter, quicker, cuts, you're gonna reach younger people
and reels.
And so if you're trying to maximize your delivery
to these placements, you gotta understand the type of content
that works on those placements,
but also from the demos, you know,
same thing with adding stuff like that.
But because we're so new, like we don't really need
to think about diversity right now.
Like we just need one, right?
Like we just need to figure out like,
what is our best bet?
And like, I think yapper UGCs are probably our best thing.
Right? Like that's just like--
- Yeah, it's like you have a best bet.
- Yeah, can you have a creator who just is good at talking,
follow a good script, hit all your direct response principles?
Like that's probably my bet.
And then once you get something that works,
like then are cool, how do we take the same message?
How do we put it this into a song ad?
How do we wrap some statics around us all that stuff?
That's how I think about it at least.
- Yeah, 'cause you could take that,
that's just that you could take a tribe creator
who has a hit or a partnership ads.
And then you could say like,
all right, I wanna turn that into a three minute
to five minute explainer video.
So you can take like a piece of UGC,
then it works, you then turn it into like,
okay, great, now I'm gonna make a three to five minute
VSL style video.
I could take that talking head, talking to camera UGC
from a tribe creator.
And then like now I want 50 other tribe creators to make it.
Right? And I want different sizes
and I want something to be faster,
I want something to be slower.
And that'll kind of then like optimize
the different placements.
I pulled up the supply chain again,
because like it shows that you can sort of take
like a short form video and then like have
a whole bunch of different approaches, right?
Like you can do ingredients, explainers, Q and A,
unboxing, objection handling.
Like all of those are just like approaches
to a short form video from tribe creator.
It's how I like think a supply chain.
It's like, okay, step two is like,
okay, it's tribe creator, step three is,
what are you making short form long form?
Some of them make statics,
some of them are doing all kinds of stuff for us.
Then it's like step four creator approach.
Like what style of ad is it?
And then five, I want to spend some time here.
This was actually a pretty serious unlock for us at Pila.
Was we started thinking of creative
around stage of awareness.
And I guess like funnel, right?
Like top of funnel, bottom funnel, middle funnel.
And I know what your take is on this,
but like we actually really had to put a lot of effort
into making things that we had a strong thesis on,
like where in the various stages of awareness
was this piece of creative living?
What is your take here?
- I think it's extremely important.
I think you want full funnel creative in the account,
especially with like the changes on meta.
And again, this is probably more important
at larger brand sizes,
but like, you know, with with gem and stuff like that
and sequence learning, like you,
people aren't kind of converted off one piece of creative
and you want to just have a bunch of different things
in your account that can reach them at different stages, right?
You might have your top of funnel video ad
that like the attribution looks terrible on,
but it's getting a lot of spend
and then you clean up with your bottom funnel static.
And then same thing with landers as well.
Like now it extends beyond the ad.
It's just for us, right?
Like we don't need like, we don't need that much
'cause you know our account is so new.
So I think when in doubt go problem where, right?
Like that's probably who you wanna be.
But I don't know, especially 'cause when you're new,
you also like, you need to go up funnel
when you need to reach more people, right?
If you're just talking bottom funnel.
So I think we could probably go a little bit more bottom funnel.
Like I did one of those like comparison pages and blogs.
Like we got some purchases off that.
Like, you know, one of the funnels that we're testing
is this new thing is melatonin.
Like that's, I'll call that a middle funnel thing.
We're not gonna reach people and be like,
hey, are you having trouble sleeping?
That's gonna be like, hey, are you having trouble with melatonin?
So like, that's inherently middle funnel.
- Yeah, you definitely need to think about that
and understand where people are at in the funnel.
- Yeah, this is a good call.
It's like some messages are going to be inherently
a different stage of the funnel, right?
And then some creative formats also lend themselves
well to different stages of the funnel.
Like longer, like we had a lot of success
doing longer videos for top of funnel.
Like just stories, things that like had just wider reach.
- And we're going after like more unaware people.
Also based on your product as well, right?
Like, total how much of a, you know,
again, demand, creation versus capture like marketer you in.
- Yeah, that's totally it.
I think like, you know, meta is this incredible targeting
machine, but it is most attuned to going after people
that are in market for the problem
that you were trying to solve, right?
Like, it's incredible at it.
Dude, it was getting Thanksgiving here this weekend
when we were recording this and I don't know,
I was sitting on the couch,
just like doom scrolling Instagram.
And I saw this like, duffel bag thing that had it look,
it was, they built this duffel bag
to also carry like suit jackets without getting wrinkled.
I'm like, oh, that's novel.
Like, that's a neat thing.
I friggin' watched the video for the next two days.
I just got hammered with friggin' duffel bag ads.
And I'm like, I'm not in, like, that's how,
That is how there are.
algorithm works. It's like you watched a two-minute video going through the design of this bag.
I did it because I just like products. And Meta's algorithm was like, oh, you must be wanting to
buy this. I'm going to show you every bag company on the freaking planet all at once. And my feed
just switched to like that. It was instant. That's how little signal it took to, but I think that's
like it's an important example of like this is how people's feeds are working. And when you're
making ads, like I think you said something at the beginning, which is really important, which is
you are still making content, right? So like you have to think like I need to make content that
fits into a person's feed. And that content also has to be an ad. And it sits in a stage of the person's
sort of awareness, right? And Meta is best at people who are at a stage of awareness. We're like
not only are there problem-wearing and solution-wearing, like they're probably your brand and product
aware. And that's who you're going after. All this said Cody, we've gone through like these
sort of the supply chain. But I think there's still going to be somebody out there saying, okay,
but how do you edit the videos? How do you design the statics? Like, is this AI? Is this people? Like,
how does that fit into this entire supply chain? How do we do it right now?
It's crazy how quickly it's tuning in. So for we have one designer/editor on our team that
we source through Propel. We, and again, you always need humans, but I think there's AI can do,
you know, so much right now. It's like crazy. Like, weekly, it's changing.
Statics, we're doing a lot with run-eth. And that's essentially running on like, you know,
APIs of different things. But you can use Hegsfield for it. You could use, you know,
Melius, you could use directly open AI API. You can do that. I still think that they're,
you can still tell their AI, but they're really good. I still think there's value in having
human design statics as well. And so, I highly recommend both of them, but they're easy to produce,
cheap, you could test quickly. And then for video. So almost, I would say tribe stuff doesn't need
editing. Creators edit themselves. What we do, it's actually pretty cool, is we have run-eth,
watch them, check them for safe zones, give feedback. So it's like trained on all of the feedback
that we've given. And so it'll look and be like, "Hey, there's not a great hook," or you said that,
or you know, there's a compliant thing. And then we will review it and manually send it. But
that's one thing that we do. There's just a lot of back and forth in that. Partnership ads and
standard. So partnership ads, we have to edit. We get the raw videos. Yep. And so I would say
our editing approach has evolved every week for the last three or four weeks. I would say starting in
September, right, for prior to that, it was all human editing. Yeah. And then Astra came out and I
saw a lot of people using Astra with DaVinci Resolve MCP. And so I started doing that, built some skills,
and has been, you know, for basic edits, like just as good, trained it on the captions. Again,
not out of the box, you got to train the skills. And then last week, I saw people using Opus 5.5
without anything external. And so that's been editing. So editing is very solved, which is pretty
wild. And so now it's easier for me to just go into, you know, an agent and have it edited instead of
needing to like draft it to a person. So it's actually pretty incredible and quite a time to be alive.
And the workflow there is like, you basically give it the video and then you could use like whisper
flow to describe kind of the edit you want and the style you want. And then it just goes and does it.
And then you can kind of iterate on it. Yeah. Well, now I have skills. So like if it's partnership
ad, I have one skill with like different workflows in it. And so if I say it's a partnership ad,
it'll find the creators Instagram, find how they normally talk about things and the fact that they
normally use on their Instagram and use that. That's smart. That's pretty cool. And then I hand it
off to run a who adds name and conventions uploads. So like, there's a lot of those manual parts
of the supply chain that like, you don't have to be doing because I would consider that like,
I remember a year ago at Jones Road, like we had this big spreadsheet where like naming
conventions every ad upload, like it took a person. It took the creative key, right? Like,
remember years ago, like that was Conor McDonald's things like you need this creative key. And this
is how we met. I'm like, I don't know anymore, man. I think it's just like let the AI figure that out.
It took a person like literally their job, but just a little of a person tagging things, doing
all of that stuff. Now it's done. No, the thing is you have to have that key that set up, right?
Where you have your taxonomy, but then your agent just can do it all. And you're doing. So your
work flow is like, okay, I got a video from a creator. We drop it at you open up HQ with like,
Opus 55 or whatever, Astro with the dingy. And you drop it in. It's like, hey, this is, go at it,
like run the skills, right? And then from that, you give it to run it. And then run it takes care
of the meta upload, the naming conventions, all that stuff in our account. Yeah, yeah. It's
freaking wild that this is where we are. It is. Like, it actually like, it gives, it makes me so
bullish on everything marketing because like, you can just focus on the ideas and the content.
And a little less of this like the production. Keep saying it, man, like, AI is just taking out,
that they're slowly, it's taking out blue collar and internet work, right? And, you know,
you get to go do all the creative stuff, which is so. And that's where I'm currently out with it,
where, especially as like, you don't have to be technical because all of these agents are,
yeah, you know, you don't have to use terminal and they're just come out of the box with all this stuff.
It's like, I know it's like super cliche. And everyone's like, well, the only thing left is taste,
but like, it is true. Like, I was at this run at the vent and, uh, Dara, who's, who's awesome.
I didn't know she was really an AI, but she had like a creative strategy agency. And she shared
some AI ads that her team made. And they were like, I'll send you the ads. They were the best AI
I've ever seen. Like, you and I spent a lot of time looking at this stuff in AI. I couldn't tell
they were AI at first. Like, because I think like, sometimes when I design stuff,
I'm like, hey, I actually don't think that this is a cloud issue. I think this is like a code issue.
And that's where I felt like her team knew how to prompt and brief in a way that like, I don't know,
I've tried to like recreate it. And I haven't yet where like, they were able to do stuff. Like,
it was really impressive. Like, in terms of how they trained the reference for the person. And like,
they cut at one and a half seconds all the time. They had specific problems about what to do with
the hands and the face. So it was like, you kind of had to be like very skilled to be able to do it.
So my point is like, I think creatives that apply this stuff are actually in like the best position
possible. Yeah, sure. Cause they have really great taste and a good eye. It's fun to see something
like a real example take shape. Um, yeah. Dara's awesome. Um, yeah, she's great. Very cool.
All right, dude. I think that's the pod. I think that's like, we've mapped out our entire creative
supply chain. How we're thinking of things. Cody has shown you some of the tools we're using,
some of the workflows. Um, we will share as much of this as we can in the newsletter. I said at
the beginning of the episode, it is free. It's crazy if you're in consumer and you're not on our
newsletter. Like, it's probably the best piece of written content that goes out every week in the
space. Um, but I think that's the pod, dude. I think it was good one. All right. We're done.
Podcast Summary
Key Points:
Creative supply chain begins with deep customer research to identify real pain points and motivations, not just formats or concepts.
The most effective approach starts with a core set of 2–4 customer personas, each tied to specific messaging angles like melatonin hangover or 3 a.m. wake-ups.
Manual research—such as reading Reddit, Facebook groups, and Amazon reviews—is essential to understand customer emotions and behaviors, often more valuable than AI alone.
A phased creative rollout is recommended
Partnership ads provide strong signal early on, especially for new brands, by delivering targeted traffic and helping overcome algorithmic disadvantages.
Tribe creators should be incentivized with performance-based or retainer models, with clear data anchoring (e.g., engagement, views) to ensure transparency and quality.
Creative success depends on message depth over visual variety—messaging must resonate with real customer experiences and emotions.
AI tools can assist in scaling but should complement, not replace, human-led research and emotional understanding of the customer.
Summary:
This episode dives into the creative supply chain for new brands, emphasizing that success starts not with formats or volume, but with deep customer understanding. m. wake-ups—through manual methods such as reading Reddit, Facebook groups, and Amazon reviews.
These insights are used to build 2–4 core personas, each with specific messaging angles. The creative process is phased: begin with low-cost AI statics, then scale to tribe creators and partnership ads, which offer stronger performance and signal, especially early in a brand’s lifecycle. Partnership ads are highlighted as a strategic tool for new brands to gain visibility and audience targeting, while tribe creators are managed through data-backed retainer models to ensure quality and consistency.
The core insight is that messaging—rooted in real customer emotions and experiences—matters far more than visual variety or format experimentation. While AI tools like Runat or RichPanel offer automation, they can’t replicate human emotional insight. Therefore, the most effective strategy combines human-driven research with smart, scalable creative sourcing.
For new brands, this approach enables meaningful testing, data-backed decisions, and long-term growth without relying on guesswork. The episode concludes with a call to action: prioritize deep research, build real customer empathy, and use AI as a tool—never a substitute—for authentic creative development.
FAQs
Creative supply chain refers to the process of generating effective advertising content by understanding customer pain points, emotions, and behaviors. It’s essential because successful ads don’t appear overnight—they require a structured, research-driven process to develop compelling messages that resonate with the target audience.
Start with deep customer research to understand pain points, desires, and daily lives. Begin by identifying core messages or 'why now' triggers (like a melatonin hangover), then build around personas or avatars to guide message development and creative testing.
Message quality has a far greater impact on performance than format or visuals. Research ensures ads speak directly to customer emotions and real-life experiences, making them more relatable and effective in driving conversions.
Manually browse relevant subreddits, Facebook groups, Instagram comments, and YouTube discussions to uncover real customer pain points and desires. Focus on non-obvious topics (like sleep issues in parenting or wellness groups) to gain deeper, authentic insights.
Start with low-cost, high-variability options like AI statics and AI animations to test messages. Progress to tribe creators and partnership ads as the brand gains data and confidence, using a staged approach that moves from cheap testing to more expensive, higher-impact formats.
Anchor fees on real, verifiable data like Instagram story views, engagement, and link clicks. Use a calculator to propose a fair rate based on follower size and performance, and negotiate iteratively—balancing data with brand alignment and creator quality.
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