How to Get Your Website or Landing Page to Convert With Irwin Hau
33m 14s
The podcast highlights that while visibility and traffic are essential, they don’t lead to conversions without a strategic, human-centered approach. Using a dating analogy, the host Irwin emphasizes that a successful website journey begins with emotional connection (heart), moves through rational justification (head), and culminates in action (hands). The core framework — who you are, what you do, why you should be chosen, and how to get in touch — must be clearly and simply presented, especially in the first moments of a visitor’s experience. Since users are skimmers, content must be concise and impactful, like a movie teaser. Trust and authority are built through proof stacking — combining testimonials, awards, and case studies — and not through self-praise. A value-driven offer, such as a free consultation or report, creates a natural exchange that motivates action. Critical attention to detail — including working call-to-action buttons, correct contact info, and functional forms — ensures users don’t lose trust. Finally, the host stresses that businesses must audit their own websites as if they were customers, ensuring clarity, usability, and emotional resonance. The message is clear: great marketing isn’t about complexity or volume; it’s about simplicity, authenticity, and understanding human psychology.
Look, if you're invisible, nobody's buying from you, referring you, or even remembering you.
And like it or not, everybody today has a personal brand if you're in business.
The question is, is are you controlling yours or is it controlling you?
Welcome to your Marketing Tube podcast, where every week we dive into simple strategies,
talk to guests to make your business stand out and stay on top of mine.
So if you're ready to stop chasing business and start attracting it,
instead, let's get rolling.
And what's up ladies and gentlemen, welcome back to another episode of the your Marketing
Tube podcast. Folks, each and every week that you're tuning in, we're talking a lot about
creating content, creating a lot of attention, bringing a lot of awareness to your brand.
But what actually makes someone take action? I brought a lot of ads, a lot of video ads will
create 50, 60, 100,000 views a month, but that's great to have all of that, all those eyeballs,
but how do you actually get them to sign on the line that's dotted or take out their credit card,
depending on what business you're in. How do you get people to take action and move?
We brought on an expert from across the world. He's on either side of pond.
I think it's 7 a.m. by him right now. So I'm really sorry about that. It's only one o'clock
in the afternoon here. We do appreciate you coming on board because this is a very important topic.
And I want to go out without further ado and go ahead and introduce our guest.
Everyone, want you to come in and say hello, tell people who you are.
And I got all kinds of questions for you. Tell us what you do. And we're going to talk about today.
Yeah, thank you. Thanks Mike and stuff and thanks for having me as well.
Yeah, my name's Irwin. Irwin is in Steve Irwin. If in Australia, the crocodile hunter, the legend,
but I think his son Robert Irwin was doing a little bit better as well. I think he won
a dancing with the stars there. But yeah, no, I think my nickname here is the website Whisperer.
And I think we just realised that, and here's a fun fact I've come to realise as I keep talking
to different people. Have you noticed that all forms of marketing always point back to the one
and the same thing, which is a website? It's great to get attention. Like you say in video and videos
actually one of the best ways to get attention. But without taking action, what's the point?
Sometimes brand awareness is great. But as a business, the aim is to make that phone ring.
And that's the hard is to understand the process of how to do that. And there's many steps to it.
And we don't want to make sure that we don't miss a step. It's kind of like going on a first date.
You don't want to just go straight to the hey, can we get married? It's hey, you know, I've got to wear that,
you know, a nice outfit. Get that hair cut. That's the attention at the start. We all want that,
you know, second date or marriage. But there's so many steps in between. And we've got to fill in
those gaps and happy to talk through each one of those. And if you do it logically and simply,
I think not only can you get a lead, I think we can actually find a date today. So that's pretty much it.
I shoot for the waiting proposal, dude. Yeah. Let's, you got this figured out. Dude, let's get into it.
Like it sounds like we got a framework we're going to talk through right here. I'm gonna shouldn't hear it.
How do you, where do you want to start with this? Because I got all different questions. I want to take
you off path. But like I get a get attention. I'm running ads. Someone lands on my website. Okay.
All right. That's the first battle. Agreed. Like you got to get you got to take them off wherever they're at,
whether on Facebook and you're running an ad and you're interrupting their day or they're looking
for you on ppcl say wherever the lead source is. They land on your website. Okay. What is the most
important thing that have happened right when someone lands on the site? You got their attention.
They're there. But you only have it for a couple of seconds. And to keep to your dating analogy,
you either make her laugh where you turn her off. Right. So how do you make them laugh and stick around?
Like what's the key? Now 100%. Okay. Let's play the psychology first before we go into the action.
Because you don't understand the principle. Then you get why it works and stuff. Put it this way.
Any, if you actually look at human behavior, if you look at the science of how people do things,
there's all the three things I always say heart, head, and hands. So let's go to it logically and stuff.
So if I'm sitting on that date using that dating analogy, there is an emotional engagement first.
We don't go into the brain first. We go into the heart first. So there's an emotional connection. So
I look across the room. I go, wow, and I remember seeing my misses of him. I married for 19 years
this year and I looked at him. I said, wow, not because of just the players. It was heard the way she
dressed, the way she swished her hair, all that. That was an emotional feeling. The first words,
how it sounded, as I said, so it was both visual. It was heard. So emotion. So heart first.
Second is actually the hair. Because once we sat down past with the usual banter, we kind of got
into it. Not like it's an interview, but let's be honest, we went through the rational way.
Who are you? What do you do just to really understand the key behind it? Is this guy true?
Like, sorry, his little profile. Does it really match up? Because the profile got my attention.
I don't want to find the real substance behind this person. So you're asking questions. I'm
getting grilled a little bit. But hey, I didn't share my whole life story. I was just getting to
the best bits. And so that's the head, the rational part, the part that actually to me is where we go
from, I don't know if I trust you to, okay, let's pick a couple boxes. And when the heart and the head
match together, that's when you get to what I call the hands. That's when you can make me do anything.
Because if the heart and the head connect together, the hands do whatever you want it to do. So in this
case, you're taken, we go out for a second date. But on a website, it's usually, hey, let's get someone
off the website onto a telephone and an email form or, you know, book a demo button, whatever it is
and stuff to then make that call. What happens on that second date and onwards from there? That's
your business buddy. But from there, I want to make sure that we get the heart, head and hands moving.
So the question is, how do we do that? And that's actually my surname, how, by the way,
on how. How do we do it? So it's in my name, I've got to tell you how. So there are four key things
after studying websites for 17 or building websites for 17 years and staying for two decades
that we always ask the same four questions. It's almost like a framework for going on a date.
Number one, who are you? Number two, what do you do? Number three, why should I choose you
and the four? Can I have your phone number? You see, the problem is, oh, number one, it's so basic.
It's very common sense. We're not here to do anything else, but to do what we call sales,
which is knowing, liking and trusting. So first up, who are you? Who are you? I use not just
going on my name's Irwin, but it's who I am and what is the problem that I solve? Not what do I do?
No one cares that you make websites or you make them convert. They want the outcome and the benefit.
Why should I go, that's the result, right? So who are you? What do you do? So tell me
about the services that you do, but in the frame of the customer first, stop talking about yourself
and to what the customer wants. The third one, why should I choose you? That is the single most
important piece of the four steps is why should I choose you? Because every single person looks
exactly like Irwin does what Irwin does. Everyone makes websites, everyone does really say everyone's
the same, but why should I pick you? What is your unfair advantage? And also, I have a think about
why should I not choose you and write the opposite. You know, something like you really want to focus
on what makes you so different. And the last one is, yeah, how do I get in touch? Do you know how
many websites don't have clear phone numbers, emails, working forms? I want them to say forms of
working forms. Yeah. It's kind of like going on a date and you give out the wrong phone number,
you forget to ask for a phone number. Well, at the end of the date, you've just got it. Thanks,
cheers, bye. And you're like, what? Yeah, nice to meet you. And it shocks me. Why did you spend all
that time preparing yourself, looking amazing, making a great website, getting all these videos
done, if you don't know how to close, or you don't even ask for the close at the end. I'm,
you know, here's my number. It's just on the side there. It's my business card to throw it on the
table. And how many times you walk doing it, and you see your business card still on the table,
and you're like, what the guy to even get my details? Yeah. So who are you? What do you do? Why should
you choose you? How to get in touch? And that third one can I tell you is the biggest one. That's
the way the social proof comes in. Because there are everyone is saying the same thing nowadays,
doing the same. Like everyone's on time, on budget, on scope, great customer service before
and after. Everyone has good follow-ups. Everyone has a hundred plus Google reviews. Everyone
we're all the same, Mike. And I say, no, I don't want to be, you know, in the line like the bachelor,
right? I don't want to be one of 15 that you're choosing from. I want to be the single person
that you give that rose to, or at least I want to make sure I stand above the rest that I'm the
obvious first choice. And all of this, as much as you use design, you know, as photos, images,
fonts, colors to allure someone, if you do not understand sales, psychology, by behavior,
and how someone works, you are literally guessing. And unless you're not talking to a human being,
all these things are human basics, works on a date, works in an interview,
and your website isn't negotiation and a method to win that phone call lead. And what happens
again after that? That's between you and them. But we're talking about website conversion.
they can see too. The actual what I call sales conversion which really obviously comes down to
your product, your price, what's your pitch, what is the value, how do you get that urgency and assuming
your proposal is good and your price is right, thinking you've won the prize. So to me it's actually not
as hard. No, you should be as hard as well. It sounds. It sounds really, the way you laid it out
sounds really simple, but I want to unpack it like for people. I'm going to go through and do like
an example if you can if you will. So who are you? It's probably I'm guessing your headline.
Who are you? We saw it's the first thing you're seeing right there and a lot of times if you
guys caught, he said something really important. Most times people, I think it was on point too,
is like, what do you do? Everyone reverts and I do a lot of like, no one can ever answer his
question because the first question I asked somebody when I'm branding them or anything, I'm like,
what do you do differently? And if they always revert to the answer like, I follow up with my clients,
I'm going to make sure that I take good care of them. I'm not going to let them get in trouble.
I'm like, so that means you're just going to do your job. Like people assume that you're going to do
your job, right? Like there's nobody in the world of business right now that is like, I'm going to
screw over my clients. So you don't have to tell me that you're not going to screw over your clients.
Like that's not a USB to me, unique selling proposition is what I mean. But I like how you frame
that because you're like, about the problem you solved. The second thing when people go, what do
you do? People always revert to talking about themselves versus how you, how your service helps
them solve like, uh, their problem, right? And all the time, I've been in the business for 25 years.
And it's always the people start with an eye. I hate it. And it's got to be all about you,
right? It's all about service. And if you could serve others, you'll sell. But let's spend some
time on that because I think that's such a good, good, good point. Walk me through what you do
and why choose you. And we're on a website are there. I know the wide choose you is testimonials.
We've got some video testimonials, but there's probably also some sort of like framing in there.
And how would you? Yeah. Yeah. Yeah. Yeah. Yeah. I think it's what I call proof stacking.
So we're past the age of just, you know, I've got, you know, 20 plus years doing this and that.
Like you've got to stack proof on top of proof on top of proof on super proof. That's what we call
a proof density. Like how much can you get in there without making it sound like I'm awesome.
Because imagine going that date, right? Think about that date, right? I'm in there. I'm telling you
that. And I'm just saying, I'm awesome. I'm awesome. I'm awesome. I'm awesome. I'm awesome.
Exactly. Great. Well, you're pretty arrogant. Like just like, just like, what about me, right?
But if you know how to frame it in a way where you still talk about your authority,
but it's in light of what you're looking for, then that really helps and stuff. And there's
many ways to show proof, right? Proof could be used in, you know, logos, you know, awards,
associations, testimonials, case studies. I mean, there's so many ways to show it. But you just
have to frame it in a way that it helps the customer not just talks about you. So that's why we say,
who are you? What do you do? Why do you have to get in touch with you? I'm not here to
throw through a whole website just to find all that information. Our rule is if I can even do it,
the first mug you get to the website, bang, those four things, you pretty much, you know, got their
attention, then you pull them through the site where you continue to stack on this kind of
additional proof, additional information. And that's why we do a lot of audits. Just sometimes
people don't even realize they go, no, I've already said it. Just because you said it once in
passing doesn't like mean that the other person's received it. And I think that's the big common
thing we pretend. It's like, oh no, it says it on the website, but it's on this page under this,
like, look, it's there. And I'm like, buddy, no one's looking there. It's a kind of thing about
like a house, right? Just because you said it's in the second room in the cupboard at the bottom,
doesn't mean I've got to find out. I'm just walking straight down your hallway. And I just want to be
hit with the best bits right there. And then if we can summarize it, and I think that's why we
designed conversion counter software because it actually just features those best bits,
shoves it on your site and makes a problem in all the time, you know, that's why it was so urgent.
Because all the information scattered everywhere, let's be honest, you could, if I forced you right
now, gun to your head and so those four questions in less than a text message, if you can't do that,
you're just waffling. And so that's why we're trying to encourage people to realize there are
two types of users who look at websites or I guess if you just look at users in general, customers in
general, there are what we call swimmers and skimmers. Swimmers will go through every single word,
every single data and we have skimmers. Yeah, yeah, yeah, that's good enough bang, right? And we make
decisions like that. We skim a headline. We skim ads. We skim articles. So what you expect now
you know, to change and something about read and care about everything on your website. No, I'm going
to skim it. So how good is your elevator pitch? If I just had to give you that for who are you,
what do you do? Watch your choosing how to get in touch with you, right? So that's why spend time
thinking about your message. So for us, Chromatics, we make websites that make your phone ring.
We use human psychology, basic human psychology to do it. We've been doing it for, you know, 17 plus
years with 180 plus design awards and I personally analyze 60,000 websites. If you like that, give me a
bell. That is it. That's pretty much all you need to know about me, right? But how many people can
say so much? Give so much credibility because really you're selling not in my case, I'm not selling
websites. I'm actually selling trust and authority because that's all you care when you come to
website. You just honestly, if I trust Mike, and is Mike authoritative in what he does. And so if we
switch our heads into that kind of trust or authority space, that to me is when you get a better
outcome as opposed to my websites in the cyclopedia with all the information, find out which page you
want and work it out yourself. People are lazy. They just want to skim it. Get to the best bits. Yeah.
Your site's so simple like I'm on it. Like so simple. I appreciate it. Thank you. Well, remember,
it's not like complicated. I'm looking at it right on your, you got attention at the top.
Yep. You go down to information. Yeah. So can I just a couple of disclaimers just to jump in?
Yeah. Everyone's talking about SEO, Google, you know, with chat GPT. Yeah. And there's large-ling models
needing a lot of content. Absolutely, it does need content. But it's doing in a tasteful way that
appeals to users, but also to Google and there's large learning models and stuff. And it's also
knowing how to put the right thing in the right area. So let's go through an example. Sure.
The first date, I'm here to give you the best bits of who I am just to get your attention.
The second date, I might unpack it a little bit more. And now that I'm married to the stuff
with her, she gets the full story of every single little bit of detail, you know, and how
many, you know, all the way to the end. Think of it almost like a movie teaser, a movie trailer,
and the whole movie in itself. So the teaser is usually like 10 seconds, 15 seconds. It's a bit
vague. I don't know. I've watched a teaser and I'm like, whoa, whoa, boom. Oh, looks interesting.
The movie trailer, now it's like a one minute, tells you not just the best bits, but kind of gives
you a little bit of the storyline, but maybe not enough to go, I've just watched the whole movie.
I was just watching the Spider-Man one coming out and I was like, oh, it looks interesting.
Still have no idea what the storyline is, but hey, looks good. Now you're willing to part with
a bit of money to watch the whole movie. That's the two hours of best bits. I think the attitude,
sometimes people is, oh, let's take the whole movie and shove it on our website, because everyone
wants to know everything. No, they don't. Yeah, yeah. They just want a bit of a teaser, a bit of
trailer, because you are the movie. You're the everything. And if you want everything, you've got to
pay for it, right? So teaser, trailer, movie, have that kind of mindset. And if you can get those
best bits, I think you would know. So I like it. Let's get into. So asking people for the last piece,
like, can I have your number? Based on all the traffic and the website you've seen and the
analyzation and all that. What would you say? Let's just talk a lot of people on the shark and be like
service-based business local locally on service-based type business, real estate, legal, animal
hospitals, stuff like that, doctors, dentists. For a service-based business, it's really like a
book call, like they're calling. It's not typically an opt-in or a lead magnet. But where is this
kind of have your number at? Is it on your, like, where do you, how do you ask? I can see how you
frame it and how you ask it. But it's on every page I'm sure of your site. I'm looking around
your site right now. But
So like, what do you, what do you put this up?
Let's understand the psychology first, right?
It's on as hard as you think it is.
Because all I have to do is just ask, oh, OK.
In a real life situation, we just ask, hey, can I have your number?
It's as simple as that.
Yeah.
On the website, you just have the call-to-action button.
Here's a phone number.
There's a button that says call me and speak to a specialist.
Or it has to-- it's not hard, right?
Just put the call-to-action button on every single part
of your page and stuff and make it prominent.
Or use something like conversion calut sticks to the side of your website
and literally is on every frame of your website, right?
So that's the simple part.
But let's understand the psychology of a call-to-action.
You see, if you look at the mind and how it works is,
hey, Mike, can you just give me something?
And you're like, no, you've given me nothing.
Everything in business, especially when it comes to service,
because we actually specialize in service businesses,
it's an exchange of value.
So if I see no value, why would I reach out to you?
So an exchange of value could be your articulation
of what you do is so much better than everyone else.
Shut up and take my money.
I just want to talk to you, right?
Because I see value, the perceived value of what I receive
means, yes, I will give you my most personal details.
Because we treat our own name and our own details
with absolute respect.
And so I want something from you.
And therefore, I will give you something.
So that's the first one is make sure you
articulate your value so clearly.
Because you were saying, I'm the same as the guy next to you.
Why would I give you data?
So that's the first one.
But then, like I just said, it's a value exchange.
So that's why we create offers.
That's why we say, we'll do a free audit,
or we'll run you a property report,
or we'll actually show you, you know,
we can actually give you in your area a report on how much
of that property was, that one was,
and we can actually appraise your one and stuff like that, right?
That's why we say, hey, that's why we even create new things.
So come to our webinar, come to our seminar, free, free dinner,
you know, where we share about how to invest better
and stuff like that.
And the tickets worth X, Y, Z.
That's why we do it because we're trying to create value
if we don't have perceived value,
and that value exchange demands an exchange of details.
Because, oh, dinner, oh, I got a free,
so we actually had one property company here.
They ran a dinner for investors,
because they, you know, they're doing a lot
of property investors, trying to catch property investors.
Exclusive limited time offer only 20 people,
different dinners are paid for you and your misses.
Obviously, when you call, of course, they qualify you.
They were not just given away free lunches here, right?
Or dinners in this case.
But they got your attention.
You felt like, oh, I'm going to number one, learn something
at this webinar.
Number two, I'm going to get a free dinner
if I don't learn anything.
Number three, it could be a good excuse
to have a night out with the misses as well, you know.
It's just a pay pitch, you know it, but you must have said something.
We will tell you the top 10 suburbs to invest in,
that the checklist to get why you should
and shouldn't choose whichever property.
And I think that's why they also do checklists, you know.
Give us a bell, there's a free checklist.
Can I have your details, you know, that sort of thing?
Or talk to whatever specialist who will guide you on X.
Remember, this is just a value exchange.
So if you have no value, I'm not going to exchange anything.
No, it's like the best that just came to mind
is the best offer, like ever.
Now, now that you're like framing it this way,
it's like going to a time share hotel,
like where you get like a free like five days.
You're like, I know I'm going to get pitched, dude,
but I could go sit at the pool for three or four days.
Chill, I could take a pitch for like 90 minutes.
And then the funny part is that like 50% of the people
who go up there never say they're going to buy anything
and they're blocking away all the time share.
100%.
Well, I've seen one where they go, I'll give you a $50 free,
you know, Amazon virtual or something.
You're just going to sit through this two hour thing.
And you're going to spend like 500 bucks, right?
Yeah, that's exactly right.
That's the extreme.
I love how you frame that.
I think people can simplify that.
And it's not just like, and that was sort of like,
the question I was asking, it's not just call me.
You have to create a value.
Yeah, yeah, absolutely.
There, guys, like I have one person say to me,
that the easiest, the cheapest and easiest way
is to offer a discount.
Because everyone wants dollars off, right?
So let's go professional services at the base.
So say you're a plumber like Christian, whatever and stuff,
you know, you can give a discount.
Like first time customer, you get 25% off.
You can bundle by it.
So spend over $500, you get a free gift or an extra discount.
Buy one, get one free.
Refer and make and you both get 20 bucks off, right?
So offers, discounts and specials always work
when it comes to low value or repeat things
just to get someone in the box to remember.
You're looking at the lifetime value of the customer,
not the first time.
So of course, you want to give a little something
something to get them through the dot.
So that's a discount offer.
Yeah, but a lot of people say to me,
I'm a lawyer, I count on, I want to give a discount.
You know, we're not here, we're not either cheapest.
I'm like, yeah, absolutely.
So therefore, then you have to play value.
Give them something that's worth something.
So you're not taking off, but you're adding on.
So, you know what, first console,
it's on us with extra $1, right?
'Cause I always feel like if I've talked to my lawyer,
he's gonna charge me every six minutes.
Where actually, you know what, the first session,
free half an hour, let's see if we can get into this.
Because it's really what I call just sales at the end of the day.
You're just giving them an opportunity to have your time
for you to share your what, trust and authority.
Yeah, not your expertise.
They just want to see that you're trustworthy
and that you know what you're talking about.
And then you're actually done for you.
That's actually what they're testing you on.
That's a test drive.
So, let's give more value, let's think of ideas
that give value and stuff of that.
Now, I just ask, you know, if a lawyer is listening
at the moment, what value are you really giving?
I mean, I might not be discounting,
but what value are you giving?
That is not just your job, like you said, Mike, right?
So, if you're on time, on budget, on scope,
you know, you're gonna do the right thing.
That's your job.
Yeah.
What are you gonna do above and beyond
that adds value and think of it this way,
compared to, compared to, compared to B,
what are you gonna do differently?
Oh, but thingy doesn't do it as well.
No, no, no, in the customers' mind, you're all the same.
Yep.
You're exactly the same.
If not, you're actually all really bad.
Gonna prove to me why you excel,
why you are the obvious first choice
that you should get a seat at the table.
That's to me is where we need to get it too.
To the point, and you know you've done the right thing
when the person's going, shut up and take my money,
or they ask the question, hey, what's the next step?
Like, hey, no, hey, no, what do we have to do from here?
Then you know you've done the right thing.
So, again, it's all sales psychology
that we're still talking about video website.
There are just more the mediums
that hold the trust and authority.
Yeah, that's it.
Love it, man, very well put.
I don't have any other questions for you,
what other closing thoughts you have?
Any other final tips?
Yeah, no, absolutely.
I think the final tips is this, it's really simple.
It's the little things that make a big difference,
like little things.
So, I could have gone to that first date
with a just a nicer haircut
as opposed to my normal haircut.
I guess maybe like, makeup with no makeup, right?
It makes a difference.
If I rock up five minutes earlier
as opposed to just on time, it makes a difference.
If I chose a slightly nicer restaurant
and create a nicer ambience, it would make a difference.
Or if I ordered a nicer meal as opposed to try
to cheapen out and something,
it would have made a difference.
Little things make a big difference.
So, I encourage, if you've got a shoot of video,
you can do one, two, or cheapen out with a short one,
do it properly.
Because the video stays with you
and lasts for a long time.
'Cause you don't shoot a video
and once you do, you throw it out.
No, that video's gonna stay with you for years.
It's what we call leverage, right?
We get to do once, use many times.
So, if you've got a shoot of video, do it properly,
especially for websites. - Yeah.
- If you're gonna get a couple of testimonials,
you don't wanna look like a one-track pony,
get a couple, because it really helps to show
that credibility.
I'm not just good with X, Y, Z, I can, it's kinda,
I'm kinda like Captain America.
You know, like, you know, I could do this all day.
You know, bam, bam, bam, bam, bam, bam, bam.
It looks like this guy's just endless.
But on your website, when people do land on it,
spend the time to go through it carefully.
Don't just go, oh yeah, I've got a section of it.
Did you even read it yourself?
- Yeah. - Is it too long?
Does it even make sense?
Are you just trying to fill the section?
Did you actually try clicking or filling in your own form?
How many people have I filled in their form
and the form doesn't work
and they wonder why they're not getting inquiries?
- Yeah. - Or my favorite one.
They said, we're not converting or we're not getting
phone calls and unfortunately for them,
their phone number though it looked correct.
whoever was the developer and programmed it had actually switched to numbers
around. So when someone's clicking on their phone, it was going to the wrong
number. I'll do it. They won't get in the call, right? Attention to detail on the
little things makes a big difference. And so if you haven't had yet website
analyzed, analyze it yourself. I'm not even asking you to pay someone to do it, but
just go through it as if you're the customer, not the business owner. And the
question, my last question is, would you call yourself? Because if you
wouldn't even call yourself, and you're like, I'm not, I just whipped it up and
just waxed something up. That's like me just saying, I just slapped on the
orders, walked on to the date and stuff. Are you serious? If you really want to
date, you'd actually put attention in. Get the haircut, choose the nice outfit.
You can't just slap it on. I've already, I've already got clothes on. It doesn't
work that way, right? And how much do you understand that sales? Because sales
is really basic. Who are you? What do you do? Why should I choose you? How to get
in touch with you? It's all about knowing, like, and trusting. Make sure you get
that trust on authority. That's it. Very good, dude. Love it. It's all
really good stuff. Why don't you tell her where they can find you if they want to
learn more? Yeah. If you actually want to connect with me,
name's Irwin Howe. H-A-U is how you spell Howe. Hit me up on LinkedIn.
Absolutely. Tell me, you found me on this podcast with Mike. And if you want to
check out what we do, chrometics.com.au. So C-H-R-O-M-A-T-I-X.com.au. We are in
Australia, hence the.com.au. Or you all, if you want to help your own website
with who are you? What do you do? Why choose you? All on
one single page, and you want that available and prominent on every single
frame of your whole website. That's why we've been to conversion cow, which is our
other company. So conversion cow, COW, and someone asked me why cow? Because we want
to beef up your website, milk your whey pump for more leads. And there's no
question I haven't heard. H-E-R-D. So definitely hit me up if you want to have a
bit of a chat and stuff and check it out. That's conversion cow branding. That's
awesome. Appreciate it, dude. Appreciate Irwin's awesome stuff. And
we appreciate you guys listening to another episode of the your marketing,
dude podcast. He mentioned some of these website videos. Folks, if you need a
website video, call me. We can do it anywhere in the world. We'll script that
and distribute all of your video content, especially the core ones you put on
the main pages of your website, because that's the first time people meet
you. And they want to connect with the human being, not an AI robot, like
everything else is turning into in today's day, age. If you can remain authentic
with your content, you will attract eventually someone's going to find you
interesting. So don't overthink this. Appreciate you guys listening. We'll see you
guys next week. Bye-bye.
-Sticking out. Thanks for hanging out with your marketing, dude podcast. If you want
more tools, tips, or strategies, and learn more, visit our website over at
yourmarketing, dude.com. Until next time, keep it real, keep it fun, and always be
marketing.
Podcast Summary
Key Points:
The core of effective marketing is a clear, human-centered website that guides users through emotional connection, rational understanding, and action — using a "dating" analogy to explain the journey from attention to conversion.
Every website must answer four essential questions
Emotional engagement (heart) comes first, followed by rational justification (head), leading to action (hands) — a psychological sequence that must be mirrored in website design and messaging.
"Proof stacking" — combining testimonials, awards, case studies, and social proof — builds credibility and differentiates a business from competitors in a saturated market.
Users are "skimmers," not "swimmers," meaning websites must deliver attention-grabbing, concise, and easily digestible content upfront, like a movie teaser.
A value-based offer (e.g., free audit, demo, or consultation) creates an exchange of value, making users more likely to share personal details and take action.
Small details — like a well-designed call-to-action, correct phone number, or polished video — have a massive impact on conversion and trust.
Businesses must audit their own websites as customers, ensuring clarity, functionality, and alignment with the core messaging of who they are and why they’re chosen.
Summary:
The podcast highlights that while visibility and traffic are essential, they don’t lead to conversions without a strategic, human-centered approach. Using a dating analogy, the host Irwin emphasizes that a successful website journey begins with emotional connection (heart), moves through rational justification (head), and culminates in action (hands). The core framework — who you are, what you do, why you should be chosen, and how to get in touch — must be clearly and simply presented, especially in the first moments of a visitor’s experience.
Since users are skimmers, content must be concise and impactful, like a movie teaser. Trust and authority are built through proof stacking — combining testimonials, awards, and case studies — and not through self-praise. A value-driven offer, such as a free consultation or report, creates a natural exchange that motivates action.
Critical attention to detail — including working call-to-action buttons, correct contact info, and functional forms — ensures users don’t lose trust. Finally, the host stresses that businesses must audit their own websites as if they were customers, ensuring clarity, usability, and emotional resonance. The message is clear: great marketing isn’t about complexity or volume; it’s about simplicity, authenticity, and understanding human psychology.
FAQs
A personal brand helps you stand out in a crowded market and builds trust with customers. It shows your unique value and expertise, making people more likely to choose you over competitors.
People are first drawn to emotion (the 'heart'), then rational reasoning (the 'head'), and only then are they ready to take action (the 'hands'). A well-designed website follows this sequence to guide visitors toward conversion.
Who are you? What do you do? Why should I choose you? How can I get in touch? These questions ensure clarity, trust, and a clear call to action for potential customers.
Customers care about the outcome and benefits they receive, not just what you do. Framing your services around solving a problem builds stronger connections and trust.
By simplifying the user experience, placing clear calls to action (like phone numbers or 'book a call' buttons), and using proven proof such as testimonials, case studies, and awards to build credibility.
Customers are more likely to give personal details (like a phone number) when they feel they are receiving value first—such as a free audit, webinar, or exclusive report—creating a balanced and trusting relationship.
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