How to build a billion-dollar sports team from scratch, with Golden State Valkyries’ Jess Smith
from Masters of Scale ·
37m 2s
The episode highlights how global scaling—especially in startups and sports—can be achieved efficiently through tools like Deal, enabling rapid workforce expansion without traditional HR overhead. A central story follows Jess Smith, president of the Golden State Valkyries, an expansion team in the WNBA, showcasing how a strong brand identity, community engagement, and generational fandom drive success. From day one, Smith faced uncertainty but prioritized defining the team’s mission, branding, and fan experience, leading to record-breaking season ticket sales and a powerful connection with young fans. The growth is fueled by sustained investment, media visibility, and a strategic partnership model that includes community impact initiatives. Key to this success is addressing systemic gaps in women’s sports, such as lack of access to sports gear and period products, through targeted programs with brands like Nike and Cora. The Valkyries also emphasize accessibility, offering affordable tickets and a nationwide bar network to expand fan reach. Long-term goals include league expansion, more games, and deeper media penetration, reinforcing a flywheel of growth. The conversation also underscores the importance of long-term strategy, financial planning, and partnerships that align mission with capital. Ultimately, success in both business and women's sports requires balancing ambition with sustainability, community, and a deep understanding of audience needs.
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your business today. That's deal.com slash MOS. The WNBA is 31 years old, right? So it's taken
a lot of ups and downs to get it here. But what you're seeing that's different is investment.
When so many people are asking, why is it working? You have to have capital. You can
think you're going to do great things. And if you don't have capital, you're going to miss the mark.
Someone who is at the forefront of the revolution happening right now in women's professional
sports. Please welcome the newest WNBA
team president, Jess Smith. Jess Smith. Jess Smith, the president of the WNBA's Golden State
Valkyries, Jess Smith. When you showed up on day one, what'd you do? Panicked. Like,
I'm the momentum. I have to figure this out and direct us where to go in a year and a half time
until we tip off. The most fun part of that equation is the generational fandom. You know,
here in the Bay Area, you know, I have two young girls. They're five and seven. And they will know
nothing different than a Chase Center that's packed for the Warriors and packed for the
Valkyries. Hey, folks, Jeff Berman here. Before we dive into today's episode, I'm talking with a
very special guest, my friend, Jamie Batmer, chief investment officer of creative planning,
one of the largest independent wealth management firms in the country, a sponsor of Masters of
Scale and a truly exceptional company. Jamie, welcome to Masters of Scale. Hey, thank you so
much for having me. Jamie, when someone's evaluating who to work with to help them not just make investment
decisions, but manage their family finances, what are the keys for someone figuring out who the right
partner is? It's like oars in a canoe, right? And if someone's working with a CPA somewhere,
an investment team somewhere, and a state attorney somewhere else, so they're not rowing against each
other, but they're definitely not rowing in unison so you can go as fast as you can possibly go. And
really, that's it. So optimize all those dynamics, right? The genesis of creative planning was bringing
it all together. And that's what I'm talking about. So I'm talking about the genesis of creative
planning, right? That's the story of creative planning. At Masters of Scale, we have conversations
with a lot of founders who feel wealthy when their company's valuation takes off. In so many levels,
it feels like security. But when we look at it from a step back, it's also risk, right? There
are massive tax implications when, you know, you IPO or get acquired. They've been focused on that,
you know, right? Just grinding every day, making their business better. People think, okay, this,
this liquidity event is here. I'm about to have this windfall. Let's get on it. No, no, no. These
are all things like anything. You fortify the defenses years in advance. The longer runway you
have, the more you put the odds in your favor. The data says you don't try and outsmart it. You try
and optimally own it, right? It's through these tax dynamics, the estate dynamics. That's what
we're hyper-focused on. On average, one year later, an IPO is down 31%. I mean, think about that. Think
of Wall Street hung up a sign. I mean,
think of Wall Street hung up a sign that said, this investment on average will lose a third of
its value one year from now. No, like, you know, these IPOs are typically exit points, not entry
points. And so the idea is getting ahead of that, you know, putting the odds in your favor, fortify
all those things on the front end. There's never an end to the line. You never set it and forget it.
That's the type of people you want to work with. It has to be living and breathing on your behalf.
Jamie, thank you so much for joining us. And now on to the show.
Thank you. It's an honor to be here and talk about this.
I'm so happy to have you here. You and I first met at Angel City,
where I was a season one ticket holder. My oldest, who is not a sports fan, won't go to anything
except for an Angel City game because he loves the energy of it. What did you learn at Angel City
that you're now carrying forward in your new role? I mean, that whole opportunity to be a part of
that organization taught me everything, you know, truly. I take 15 years before that happened in
the sports industry and in a variety of different leagues, learning how Major League Soccer operated
different than the National Hockey League and operated differently than the National Hockey
League and operated differently than the Major League Baseball. And by the time I joined Julie
Ehrman and Karen Ortman and Natalie Portman at Angel City, there were five of us in our homes
and on our laptops in the pandemic saying, we're going to build the most powerful women's sports
team in the world. And that was really what we set out to do. We, first of all, we're really
curious. I think when you go into a brand new product, sports or not, you have to understand
the landscape and understand who you're going to be. And we did a really good job of defining who
we were going to be and what we were going to do from day one. You're building something for an
app. And when you can tap into them and build them an elite product that they've been waiting for,
they show up and help to build that atmosphere. They have to show up and be loud and invest in
the product to make it operate. That's part of the science and really what goes into the behind
the scenes. When I first got to Angel City and was thinking, how are we going to fill this venue?
One of the main questions I had was, well, what is the actual crossover between the men's and
women's teams that are sharing venues, whether that's spirit ownership or not? And what I found
through a very exclusive interview with the men's and women's teams that are sharing venues,
which was me calling people, there was really no more than 10% that you saw a crossover. So that
was an immediate light bulb to us. You should be building for the 90 and then inviting the 10 to
be a part of that, of course. And so, you know, there's a lot that goes into it, but I think
knowing your audience and building that product for them is the most important.
What are you looking for in terms of what the markers are when the brand is landing and how
are you adjusting as you go to build that deep brand connection?
I mean, for the Valkyries, to be honest, it landed right away.
And I think some of that is you look at the power of the WNBA, even as we were coming into it,
right? The first expansion team since 2008, the Bay Area, which has its own energy. This is where
people look to see what comes next, right? What we saw right away was merchandise sales. And mind
you, we had no players. We launched our brand a year before. We actually launched on an opening
day of the WNBA season in 2024, a year before we would take the court. And we sold merchandise in
60 days in 70 countries and all 50 states.
Why did the brand land so well with people?
It was its own. It was powerful. It was representative of the Bay, but of something
bigger than that. And we wanted very aggressively to be like, when you saw the color, you thought
of us. It's our job to build out what that means, but what is that colorway was going to be really,
really important. But when we saw this Valkyries Violet, like we knew it was ours, right? It was
something that could be used from a lifestyle perspective, but it was powerful.
The one true category leader brand where I've worked is the
NSF.
And that is a big category leader. I've spent most of my career working with insurgent or
challenger brands. You were in Major League Baseball. You were in the NHL. You were in the
MLS. They all are, you know, kind of category leaders. When you jumped over to Angel City and
then to the W, what changed for you in terms of how you had to think about what you were doing
because you were at least at more of a challenger brand than you'd done before?
I mean, I think if you look at my resume in the most respectful way, I was also at challenger
brands within the W.
And I think for me, in hindsight, that served me so well in experience standpoint. I had to work to
educate, to be a part of making these brands mean something more than simply the top team in the top
media market. And I love that. You know, very candidly for me and my personal background, I come
from being the first person in my family to graduate from college. My mom had me young. And I
credit that from getting access to sport early. I played basketball, you know, among softball and
some other sports, but basketball is a very important part of my life. And I think that's
my favorite. And it taught me a lot. But as I had a chance to move into working in women's sports
with the investors that wanted to make it great, I was able to take that traditional sports
experience and also my lived experience and not lose sight of why we're doing it. I think when
you're building a powerful brand like an Angel City, like a Golden State Valkyries, and knowing
what you're going after, you can't ignore the fact that the communities you're representing
are still underserved. And I think there's ways to build with mission and capital coexisting.
And that's what's made those two products really powerful is they're doing both. They're
unapologetic about being great and they're not going to stop. But the why and the opportunity
for engagement and visibility and actual societal impacts also exists. You're talking about a
community that's underserved. How do you define that community? I mean, one fandom, right? Being
a woman sports fan has been really difficult. When we were building the Valkyries, so many people
came up to me and said, please make it cool. I want the club experience. I want to eat sushi at
a basketball game and drink champagne. I'm like, I don't know. I don't know. I don't know. I don't
know. We've got you, right? Secondly, you can't ignore that the communities that are represented
through our athletes have been underserved. You know, specifically in the WNBA, when you look
across these incredible athletes and their platforms and who they represent, it's important
that we have those conversations and also talk about accessibility, right? Women still don't
have the same access to sport as men. That's just a fact. That's okay for us to say and okay for us
to engage with. And no things like 94% of women in the C-level suite have ad hoc, have
access to sport. So how do we change that? It's pretty simple. We're a sports team. We get a
chance to work with our partners and community to provide more access to sport. And there's a lot
of things like that that we get a chance to do.
been this boom-bust cycle in women's sports, right? You have a Women's World Cup happen,
the viewership is off the charts, to your point, and then, you know, there's a drop-off because
you haven't had this sustained flywheel where brands are investing because the dollars are
there, the media companies are investing more, not only in the rights, but in the promotion.
When that happens, there's more money, for example, for revenue sharing for players,
which can incentivize more people. I mean, right, there's a flywheel that happens.
It looks like we are breaking or we have broken that negative cycle and we're in the positive
cycle and it will sustain. Am I right? Is that the right way to think about this?
Absolutely. I still think there's a lot of young leagues emerging, which are great,
right? We've got two volleyball leagues, we've got professional baseball. So I think we also
have to remember there's a lot of brand new leagues and it's going to take them some time
to mature. But what you're seeing that's. It's different to your point. And what we can't ignore is investment. To me, three-pronged. But the first is investment. You can have all these great ideas. And
if you don't have capital to actually build that out in the simplest of forms, like hiring staff
and good people to run your product, then you're going to miss the mark.
The second are people. I look back even from my own consumer mind at the pandemic. That was
such a shift in how we're seeing fandom and the responsibility of fandom and women's sports
happen. The wobble happened. And all of a sudden, people were watching and people are talking about
these incredible viewership metrics and merchandise sales are going up. Well,
then all of a sudden, you're getting better windows and better production and more visibility
and your algorithms on your phones are changing. And people really understood their power in that
equation. And the third is media. I think we can't ignore that media continues to be one of the most
prominent ways that women's sports are put in the right places to gain consumers, right? Whether
you're looking at these college basketball numbers over the last number of years, let's not forget,
it wasn't even allowed to be called March Madness at one point. And now you can go to one network
and find the games and look what's happening. And then those viewers are following these athletes
into the W. That's huge. Seems really simple. It's not, right? There's only so many windows
on these networks. But as the product continues to prove its power, that's going to continue to
increase it like never before. But it's not just
basketball, right? Like women's softball ratings are unbelievable, right? There's so much potential
out there for that flywheel to your point to continue. And it's not going anywhere. I think
the most fun part of that equation to think about, though, is the generational fandom.
You know, here in the Bay Area, you know, I have two young girls, they're five and seven,
and they will know nothing different than a chase center that's packed for the Warriors
and packed for the Valkyries. And that mindset of young girls and boys idolizing these athletes,
just, you know, seeing Veronica Burton and Steph Curry, you know, they're like, oh,
is the same. That's really where this takes, like, real shape, you know? And so as we follow
their fan journey in the next 10 plus years, it's going to be really, really cool.
Former boss of mine is very fond of saying it's easier to catch a wave than create a wave.
You have in your last gig at Angel City and here at the Valkyries, it feels like you're doing both.
How do you think about that?
I think about it every day, all day. It's exhausting and wonderful at the same time
because it matters, right? I think for us, you know, we knew even being this expansion team,
you know, first expansion team, we knew we were going to be the first expansion team.
Since 2008, there was a weight to this. Us getting this right showcased what was possible
and dictated what investment was going to come next. So we are always thinking about that. Our
success matters much differently than just we want to be the best at everything that we want to do.
And by the way, we do. But two, like not to overthink that it should be fun. You know,
I think one of the things people miss in these conversations or miss in the everyday that I get
to do is like, how do we have fun with this? You know, for instance, the mascot, because Violet
is so cool. She's our bestie, as you know. Being able to bring her, you know, out into the community
and have her showcased as a part of our brand in so many different spaces that otherwise we
wouldn't be invited into is such an advantage. What went into framing Violet's personality and
what's really working there? You know, you're in Valhalla. You definitely feel like you're in
another universe, right? And so she's an added element that why wouldn't there be a Violet
Raven running around, you know, that we call our best friend. The Raven is a big part of the
brand. And in name, we call her Vi sometimes too. You know, it was an opportunity to continue to
define our brand. When you see her, you see her. She's like bright and energetic. What are the
things that Ravens love to do? Well, they love shiny things. They're songbirds. They love music.
So her entire personality is really a tribute to, you know, the prowess of a Raven as well.
So of course, she's a great dancer. You know, she can throw it down with the best of them.
But those moments of, you know, defining who she is help reinforce our brand and,
you know, give us another layer to, you know, that line of Norse mythology that we like to,
you know, that we like to tow. You were employee one at the Valkyries?
Yes. So you're doing a startup inside a legacy institution, a fairly young one relative to
the leagues that we think about maybe more popularly in America. But it's still an
interesting dynamic. When you showed up on day one, what would you do?
Panicked. No, I mean, after going through a startup with Angel City, for those that have
done it, it's relatable. And you sit there and you realize when you talk about momentum,
oh, that's me. I have to figure this out and direct us where to go
in a year and a half time until we tip off to build this team to the potential that I knew
it could be built to. You are building the plane as you're flying it, as they say. And that is so
true, right? So you start doing all the jobs, you know, but you're also hiring into the jobs that
you need. What's been great about building at Golden State is some of the advantages that we've
had are, one, we are Golden State. There is a reputation that they've worked really hard to
build. There are facilities that they've worked really hard to build. So within those very first
weeks, we were making commitments to renovate our practice facility, build a locker room inside
Chase Center. And having Golden State and the power of Golden State say yes to those things
and help me with those things was definitely a game changer and one I don't take for granted
or candidly take much credit for. Like, they had infrastructure to help me. The most important
things, you know, are getting that set and then building the building. And I think that's one of
building this brand the right way, right? You can't go to market too soon, even though you're
kind of panicked about the timeline, until you know who you are. And so really putting a bow on
who we were going to be, the Valkyrie's name, the Valkyrie's branding, the Valkyrie's launch,
how we're going to tell this story, and keeping it a secret, you know, which is really hard to do.
Having merchandise ready for the moment as well. And getting that right opened the permission for
us to have season ticket holders start to engage with us and very candidly have brands start to
engage with us. Even when I got there, I come from partnerships. It's my background.
I love it. And so many brands were like, let's talk. And I had to say, not yet. Because what
it meant to be a Valkyrie's partner wasn't defined yet. And so we had to really figure
that out and be really confident in that before we went to market. Because you can only go to
market once. So if you go to market too quick and you don't know what you're asking for,
it ends up being more harmful than helpful. We love all of our guests equally at Masters
of Scale, obviously, because they're all absolutely amazing. But occasionally, I personally have a
balls. I can't believe I get to do this for a living. Oh, my goodness moment. I had one of
those recently with Jim Collins. He's the foundation of my business education because
as someone who did 10 years in public service before I went to the private sector with no
formal business training whatsoever, I had to teach myself. One of the things that Jim talks
about on our recent episode and in his new book is what he calls who luck. It's the luck of people
who cross paths with you and they play a huge role in your life. My guidance to folks is you've got
to find ways to just increase the chances that you're just going to have a marvelous conversation
or bump into somebody or to be curious about something. One of the best things about Masters
of Scale Summit is it's full of who luck. It is an extraordinary cross section of business people,
of technologists, of investors, of academics, of authors, of artists. It just goes on and on. And
so if you want to increase your who luck, if you want to potentially change the trajectory of the
rest of your life, join us.
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Partnerships is so much more art than science. How did you land on what that go-to-market looked like for your partnership strategy?
It really went back to when we're building the Valkyries, who are we and what are we doing? And how did partnerships fit into that? So when we talk about mission and capital coexisting, one, the knowledge that, yeah, we're going to have a full arena, and the media is going to be great, and we're going to hire into the right roles, so the social media and everything that you're looking for, for metrics, is going to exist.
But why would you do this partnership? And how are you going to reach our fans?
And so where we landed was, for all of our founding level partners, there was going to be an impact council. And so right now, we have nine founding partners that sit around the table together. We've got Sephora, JPMorgan Chase, Kaiser Permanente, Olive Vitamins, Rakuten, et cetera.
And they're not just investing with us. They are having unique programs in the community that are driving outcomes. But also, we're going to start talking a little bit more about what we're going to do as a group.
Because it's not done yet. It's not seen yet. I think in partnership, you have the opportunity to say, honestly, that's the exciting part about being our partner, is that the trajectory of women's sports and women's sports fandom is just getting started.
So how are we actually navigating this together with deep impact for your brand and your outcomes, but also learnings that we can apply directly together?
There's a tension when you're building a mass brand to having your stars engaged in social activism.
And there's a higher level of tension when a brand itself, whether it's the W or a club, engages in that as well.
How do you think about striking that balance in a time where the country feels so divided in so many ways?
Our athletes and every athlete of the WNBA are their own people and platform.
And I think that the communities they represent and the attention that they get is warranted because of the genuinity of how they're sharing these stories.
And what it means to them and what it's meant to them and those around them.
I think we've had a lot of male athletes do the exact same thing.
But I think because they are women, rightfully so, you know, in the communities they represent, there's a lot more attention to it.
So for us, we want every athlete to be themselves and to have platforms to support that.
Then as a team, right, how we're looking at it is who are we as a team and what are we representing, right?
And for us, we want to make sure that we're providing safety.
We want to make sure that we have safe and celebrated spaces for athletes and for our fans.
And when you walk into a game at Valhalla, it's joyful.
That's our job is to maintain that and to protect that.
While there are two separate things, I think when you look at the convergence of the opportunity for them to come together, there are definitely moments of representation that you can't find anywhere else, right?
Our pride game was a great example of that.
And none of that was forced.
We are a part of the San Francisco Pride Weekend.
Like almost every team.
We are a part of the Pride Weekend.
places, there's a really interesting tension for the Valkyries because you've done such an
extraordinary job building the brand, building a community presence, bringing the community
into the club is just absolutely obliterating records for season tickets sold, season ticket
holders, filling 18,000 plus people for every game. But you want to be accessible. You want
a broad base of people coming to games and experiencing what it means to be at Valhalla.
And the secondary market reflects that you are probably leaving some money on the table
because it's not cheap to get even a secondary market ticket to a game.
How do you think about ticket pricing? How do you think about community access and accessibility
where you also want to make money? Yeah, I mean, money is important, right? And it's important to
our players, you know, in this current construct as well. Making sure that you are pricing fairly
for the process.
Product on the court is incredibly important, right? You are reflecting the caliber of what
they're seeing. And so if you're building an elite product from a game experience standpoint,
obviously, these are the best athletes in the world competing, you know, what your venue has
to deal with. It's, it's, it's, you have to be aggressive enough to make sure that that's
reflection of them, right? And so I think the accessibility piece comes in two forms. One,
of course, access to tickets, you know, you can find a $15 ticket if you buy early enough
to a Valkyries game. Does that mean that the last minute before a
big matchup when we're playoff bound that you're going to find a $15 ticket? No, but that's
reflection of the core product. We make sure that we keep tickets aside and donate tickets,
you know, on behalf of ourselves, on behalf of our partners for every single game. But I think
the most important thing to keep in mind is the ticketed product is just a small part of our
business. And when you look at the most successful sports brands around the world, they often see
1% of their fans ever go to a game. But how are we building everything else? You know,
we launched a bar network this year.
We have 40 bars across Northern California committed to playing every single Valkyries
game. One, that visibility is important. But two, we're now supporting small business and
allowing our community to gather wherever they want to that's accessible for them.
If you and I are back, hopefully having a follow-up conversation two, three years out,
pick your horizon. What does success look like for you, for the Valkyries and for the W?
I mean, the W, I like smirk because we're just getting started, right? More expansion's coming.
We had Portland and Toronto,
we're going to see Philadelphia and Cleveland and Detroit come in. Those are major markets,
opportunities for more rivals. That's good for everybody. Two is visibility. And that's going to
come in two forms. One, this media deal, like we're just getting started. The casual viewer
that is going to begin flooding into this league through the exposure of the WNBA.
The number of times I walk into a sports bar now and like, well, it's not that often, I don't get
out that much. But when I do, you're hearing every different group of people talk about the W in real
time, the scores, the standings, the playoffs. So that media deal is going to continue to be
transformative in ways that we can expand that. And three, there's actually more games. You look
across just the span of the mature sports leagues and think about if any one of them added 15% more
games. Well, that's what's happening in the WNBA, right? So as a team, that's three more ticketed
opportunities for us. That's three additional on-the-road games and viewerships for six total
games. That's a big deal, right? And so I think those pieces in two, three years,
time frame, they're going to make a giant opportunity for us to go get when it comes
to fandoms, deepening fandom and driving revenue. How do you think about sports gambling in this
respect? Is that a place you want to lean in to help drive the more casual fan into the W?
I think much like any league, it's something that you have to get right
versus rush into. There's so many different layers and repercussions and yes, fandom,
but also responsibility that comes with that. And so my personal take is we shouldn't be rushing in
to that. If, and as that comes to be in a formal setting, it has to be done right. And in a way
that preserves what the game is, right? The game and the fairness to it and everything around it
is really, really important. As a student athlete yourself,
as you cited the 94% of women in C-suite roles played organized sport. And yet we do see this
drop-off that you referenced, particularly in high school as girls like my niece who are super
active, pull out. What do you think's happening there? I know you all are invested in helping
turn that around. What are some of the keys to bridging that?
I mean, one of the very obvious ones is it's puberty. And I think so many people aren't
talking about that, but a lot happens, you know, to children at that age and specific to girls.
One of the projects we did at Angel City was we partnered with Nike and for every C-deposit we
did a sports bra to a young girl in need. And to know that one of the main reasons young girls
stop playing sports is they don't have access to a sports bra is defeating, right? And so there are
simple fixes like that of making sure we can fund and give access to the equipment that young girls
need. And also how they feel, you know, around their coaches during that time, the safety that
they feel, having access to the right period products so that they don't feel embarrassed
in those moments, you know, that something may happen. There's a lot that happens,
in a young woman's life at that time, let alone any other societal things, you know, going on.
So we want to be eyes wide open and very well aware of that. In fact, we have a partnership
with Cora who works on feminine products and it's not a secret. You know, it's something that every
girl and woman goes through and how do we make sure that we're building confident young women
at every age, whether they're playing sports or not, is really important to us.
Just before we wrap up, I want to invite a very special guest in. Would that be okay with you?
Yeah, let's do it.
Okay. So I'm going to introduce you to Cora.
I'm going to introduce the amazing Rosie Berman. She happens to be my niece. We do share her last
name. She's a huge Valkyries fan. And when she found out you and I were in a conversation,
she was dying to come in. So I'm going to have her come take my seat and ask you a couple of
questions. Okay. Awesome. Rosie, come on. Hi, Rosie.
Take the host chair. Let's get this set up for you.
Ready to go in Valhalla?
Yeah.
I love it.
I'm starting playing a bunch of sports at the same time. Do you have any advice for me?
Well, first, are you having fun?
Yeah.
That's the most important part.
If anything that you do is you really have to like it. In sports, when you really have fun doing it,
you're probably going to play harder, do your best and really find ways to get great outcomes. And
even when you don't, you're probably going to learn something from it. So honestly, just have fun.
Just get out there and try your best at everything that you do. Don't worry about anything else.
Yeah. And then my second question is how many people come to the games usually?
Well, we've been really fortunate to have the best fans, as you've probably know,
because it seems like you've been there.
Yeah.
14,000 fans come to Chase Center for every single game. We've sold out every game in our history,
which is a great testament to the community that's around us. And you can hear them,
right? It's pretty loud.
Yeah.
Yeah.
And then what's the process for picking the players on the team?
Well, two years ago, we were a brand new team, an expansion team that came into the WNBA.
And we went through an expansion draft, meaning that we got to actually steal a player from other
teams. They could protect some, but then we kind of took a look at their roster and said,
oh, I'll take this one. Then what we did from there is,
we added free agents. So players that weren't currently on another team or had an option to
go elsewhere, or players that weren't in the WNBA yet. And for us, that meant some international
players as well. And then this year, that process was a little different because there were two new
expansion teams, and they got to steal players from us. So they took two players from us.
And then same thing, we went to free agency and signed some new players like Gabby Williams
and Kia Stokes, and we're able to put our team together for this year.
What do you think about Violet?
She's really cool.
Yeah. I really like her too.
My first game was on Violet's birthday, and I got to see her fly.
You were there for that?
Yeah.
So fun fact, that was my birthday too. So it was a great celebration for that. I was very
nervous for her flying, but she did a great job. That was really, really cool.
Yeah.
That's so cool you got to see that. Thank you for being a part of Bahala and our fan group.
It means a lot. And I hope you still have tons of fun while you're playing sports.
Yeah.
Awesome. Good to see you.
And part of the reason for that is what you and Violet and the Valkyries are doing. And
we're so grateful for you. Thank you for being on Masters of Scale.
Thank you.
Masters of Scale is a Wait What original. Our executive producer is Eve Tro. Senior
supervising producer is Trisha Bobita. Associate producer is Masha Makatanina. Video editor is
MG Frederick. Senior talent executive is Stephanie Stern. Mixing and mastering by the audio boys
themselves.
Aaron Bessinelli and Brian Pugh with original music by the remarkable Ryan Holiday. Visit
mastersofscale.com to find the transcript for this episode and to subscribe to our newsletter and
be sure to subscribe to our YouTube channel.
Podcast Summary
Key Points:
Global hiring challenges are being solved by tools like Deal, enabling companies to scale rapidly without hiring HR teams.
The WNBA is experiencing a positive cycle of growth driven by sustained investment, media visibility, and fan engagement.
The Golden State Valkyries launched successfully with strong brand identity, merchandise sales in 60 days across 70 countries, and a strong generational fan base.
Success in women’s sports requires mission-driven leadership, community access, and addressing systemic inequities like lack of sports equipment and period products for young girls.
Strategic partnerships—like with Sephora and Kaiser Permanente—create impact beyond financial investment by driving community outcomes and visibility.
Brand success is built on deep audience understanding, with a focus on inclusivity, accessibility (e.g., affordable tickets, community bars), and cultural relevance.
Long-term growth includes expansion to new markets, increased game count, media exposure, and a more active, engaged fan base.
Founders and leaders must balance ambition with sustainability, emphasizing preparation, risk management, and long-term vision over short-term gains.
Summary:
The episode highlights how global scaling—especially in startups and sports—can be achieved efficiently through tools like Deal, enabling rapid workforce expansion without traditional HR overhead. A central story follows Jess Smith, president of the Golden State Valkyries, an expansion team in the WNBA, showcasing how a strong brand identity, community engagement, and generational fandom drive success. From day one, Smith faced uncertainty but prioritized defining the team’s mission, branding, and fan experience, leading to record-breaking season ticket sales and a powerful connection with young fans.
The growth is fueled by sustained investment, media visibility, and a strategic partnership model that includes community impact initiatives. Key to this success is addressing systemic gaps in women’s sports, such as lack of access to sports gear and period products, through targeted programs with brands like Nike and Cora. The Valkyries also emphasize accessibility, offering affordable tickets and a nationwide bar network to expand fan reach.
Long-term goals include league expansion, more games, and deeper media penetration, reinforcing a flywheel of growth. The conversation also underscores the importance of long-term strategy, financial planning, and partnerships that align mission with capital. Ultimately, success in both business and women's sports requires balancing ambition with sustainability, community, and a deep understanding of audience needs.
FAQs
Companies like Eleven Labs have successfully scaled their global teams using tools like Deal, allowing them to grow their workforce rapidly without needing a dedicated HR team.
Sustainable growth in women's sports requires investment, as it drives long-term visibility, media exposure, and financial stability, creating a positive flywheel effect that benefits the league and its fans.
The Valkyries have built deep community engagement through strong branding, a unique mascot named Violet, and initiatives like a bar network and community partnerships that make the team accessible and visible.
Generational fandom is key—children raised in environments like the Bay Area, where they see both the Warriors and Valkyries, are forming lasting connections to women's sports from an early age.
Teams focus on empowering athletes to be authentic and represent their communities, while ensuring safe, joyful, and inclusive environments at events like Pride Weekend, protecting the core spirit of the game.
Many young girls drop out due to puberty-related issues like lack of sports bras, embarrassment around coaches, or lack of period products—highlighting the need for accessible and supportive resources.
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