Former CIA Spy: How to Eliminate Self-Doubt, Build Confidence, and Protect Yourself in Today’s World
69m 11s
In this episode of the Mel Robbins Podcast, Jonna Mendez, former chief of disguise for the CIA, recounts her extraordinary career, beginning with her humble origins in Wichita, Kansas, where she expected a conventional life. Her journey shifted when she moved to Europe, eventually joining the CIA as a secretary. Through excellence and a willingness to pivot, she transitioned into photography, mastering covert tools like hidden cameras and microdots, which reduced documents to pinprick size for secret communication. This led to her role in disguise, where she pioneered techniques to help officers assume new identities and operate under dangerous conditions, including in China and Russia. Mendez also shares the gripping story of the Argo operation, where her husband Tony Mendez created a fake Hollywood movie production to rescue six American diplomats trapped in Iran during the 1979 hostage crisis. She emphasizes that change, though daunting, is refreshing and builds on past experience rather than starting over. Her advice to those feeling underestimated is to aim high and trust oneself. The episode weaves thrilling spy stories with personal insights on courage, identity, and trust, offering a profound warning about the world’s state while maintaining hope and practical wisdom for navigating life’s hardest moments. At 81, Mendez’s reflections on time and loss add depth, making her lessons universally applicable.
Hey, it's your friend Mel, and welcome to the Mel Robbins Podcast.
Today, the former chief of disguise for the CIA, a woman who spent three decades working undercover,
is here in our Boston studios with a moving, inspiring, and heart-pounding reflection of
her remarkable life. Her name is Jonna Mendez, and she's about to put you at the scene of the
most dangerous and scary moments working for the CIA as she extracts timeless wisdom from
this extraordinary career. You're going to hear how she helped intelligence officers
assume new identities and disappear in plain sight. Operations under surveillance in China
and Russia. Extracting agents undercover in one particular story about trying to get a
family of three across a foreign border that will leave you on the edge of your seat. As
the former chief of disguise, Jonna Mendez reveals how she created spy disguises convincing enough to
fool even the president of the United States. She'll tell you about the secret gadgets
intelligent officers have used around the world and the telltale signs that someone is lying to
you based on their body language alone. What makes this episode so powerful are her deeply
personal reflections on the passing of time, the friends she's lost,
and a profound warning on the state of the world today. But through it all, she offers unwavering
hope, reassurance, and practical wisdom to help you find courage, make a difference,
and overcome life's hardest moments. I'm so glad that you're here. It's always an honor to spend this
time together. And if you're new or someone shared this episode with you, I'm really glad
that you hit play. Because today in our Boston studios, we have former CIA chief of disguise,
Jonna Mendez, and she is going to share the heart-pounding stories and hard-earned wisdom
behind her extraordinary life and career. Jonna spent three decades as a CIA intelligence officer,
ultimately rising to serve as the chief of disguise. In that role, she pioneered advanced
disguise techniques that protected undercover officers, concealed identities, and made high-risk
espionage operations possible. After retiring from the CIA, she became the author of six
best-selling books, including the New York Times bestseller, Argo, which she wrote with her late
husband, Tony Mendez. Argo inspired the award-winning film of the same name,
starring Ben Affleck, which won three Academy Awards, including Best Picture.
She is also the founding member of the Board of Advisors at the International Spy Museum.
And today, at 81, Jonna is sharing extraordinary stories from her years in the CIA,
along with the hard-earned lessons she learned about courage, identity, trust,
and what truly matters in life. Please help me welcome former CIA chief of disguise, Jonna
Mendez, to the Mel Robbins podcast. Thank you so much. I am so excited to talk to you.
The office has been abuzz, waiting for you to arrive. And you have the coolest life
and the most interesting job of anybody I think I have ever met, the chief of disguise at the CIA.
If somebody who's listening right now takes everything to heart, that you're about to
share with us from your extraordinary life, what might they change about how they see themselves
or the world at large? It's hard to sum it up, but I came out of Wichita, Kansas.
My expectation of what my life was going to look like was very much like all my friends.
We were going to get married. We were going to have kids. Our husbands were probably going to
work at Boeing, because Boeing was a big part of Wichita, Kansas back then.
We kind of thought it was cast in stone a little bit. I always knew I would get a job,
but I always thought that my work was going to be something to do with books, either teaching
or a librarian. And then, bam, everything blew up. My friend went to Europe. I went to Europe with
her. And I basically never went home. It's interesting that you say you thought
your life was cast in stone. Yeah. I think a lot of us do.
Yeah. But your remarkable story and a lot of the wisdom that you're about to share is going to say
whatever it is that you think is set about your life could change almost in an instant.
It's your life. Nobody else is going to do it but you. You get to live it how you want.
Well, I'm excited to unpack some of these stories and lessons from your remarkable life.
You were the chief of disguise for the
CIA. What did that job entail? Well, you know, I didn't start out
as chief of disguise at the CIA. It was an interesting story of how I ended up in that
position. How did you end up at the CIA? Well, I came out of Wichita, Kansas. I had a sister
13 months older than me. She fled to Aspen, which I thought was brilliant. And then two years later,
my best friend,
told me she was going to get married in Germany to a military, an American military guy. And would I come be in the wedding? I said yes. I was in college, paying my own tuition. I stepped out of college so fast, you'd think it was my mother's money. I went to Germany. I was in the wedding. And then they went to Italy. And I was, I was there. So I didn't want to go home. So instead, I took a train to Frankfurt, Germany.
And they had phone books back then in the Bahnhof. And I started calling American banks. This is a big banking town. I made four phone calls. They all said the same thing. Oh, you're looking for a job. Do you speak German? No. You ever worked in a bank? No. Do you have a work permit? No. And three of them said, well, thank you very much. And the fourth one said, well, why don't
you just come on down and talk to us. That was Chase Manhattan Bank. And they hired me. So I got my toehold there. I had a job. Then I got an apartment. And then I got a boyfriend who turns out was CIA. But he couldn't tell me that he was CIA because he was undercover. And the way the CIA rules were written, he proposed to me.
And I said, yes. And it was all very romantic. Then he told me he worked for CIA. He said, you're going to love it. And when we were assigned to another foreign posting, I went looking for a job with CIA. And they hired me as a secretary because that's what CIA did always. That was what they did.
Initially, I was a secretary. And I was a very, very good secretary. So I became the boss's secretary. A thousand people. He was the director. I was his secretary. The joke was on me because that's a dead end. There's nowhere to go. It was the highest level you could get to. There was no up. So I told him that I thought I'd go to work for the Smithsonian. I'd go talk to them. He said, well, you know, that would be interesting. But he said, why don't you
consider taking some of our photography classes? I know you're an avid photographer. And I'll get you in those classes. And maybe you can, you know, explore that. And I ended up back in Europe, working for the CIA in the dark rooms.
Huh.
And they discovered that I was really good at it. I used to say, you know, to myself, you cannot beat excellence. I am excellent at this job. I am good. And they know it.
I'm starting to read between the lines. Because you said, he said, take a photography class. And now I'm realizing, wait a minute. He didn't mean go down to the local community college and take a photography class. You got trained to do something. So what specifically does being a photographer for the CIA entail?
When you say photography at CIA, you're talking stuff you never dreamed of. You're talking fake pregnancy bellies with a camera in it for women.
You're talking fake pregnancy bellies with a camera in the bra, camera in men's tie, camera purse, cameras everywhere. Big cameras, small cameras. We had cameras that looked a lot like this. It was a Montblanc pen. A Montblanc would take 100 pictures the size of a pen. If you were standing in front of Putin's desk, and he looked over towards Lavrov, who he was talking to, you can just take your pen because you're making notes. You just take it and go.
take a picture of plants
plans and intentions of the Soviet Union. You wanted the agenda for the meeting. You wanted
the minutes of the meeting. We had satellites up there doing today. We knew where everything was
that day, but that's not what we wanted to know. We wanted to know what are they going to do?
Like their nuclear program, what are they going to do? That little camera was amazing. And that was
very much my account when that film came in. I developed, that was one of the hardest things I
ever did, developing that film. But in addition to using pens and cameras in strange places,
we made micro dots. And I brought one in today. A micro dot? What is that?
A micro dot is a photograph of a page of text. It looks like a stamp. Well, that's because the
dot is hidden in it. It's a picture of that reduced 800 times. Whoa. Photographically.
And you end up with, there are two here. Oh my gosh, it's on the back. It literally looks like
a pinprick. It does. It looks like the period at the end of the sentence. That is that document?
Yep. So you can mail it to your foreign agent, maybe in China. Let's say China. He already has
a lens. It looks like a grain of rice. And then he'd get some spit and he'd pick up the dot and
he'd put it on the end of that lens.
And hold it up to the sun and read an eight and a half by 10 page of text.
That's incredible.
It was incredible.
It's amazing to me that human beings can be this innovative and come up with such
extraordinary solutions.
I agree. But photography at CIA was not like photography anywhere else. It was
really exciting. I started traveling, training foreign agents to use some of our very
small, interesting, useful cameras. So I developed a skill with photography and the guys,
it was always guys, would let me do it because they knew I could do it. Again,
it's excellence. If you can do the work in an excellent manner, they will let you do the work.
There's a couple of things about your story that I think are really
interesting and they provide a lot of wisdom and advice. One being that you found your
self in this job as a secretary and you were excellent at it and it had a ceiling. And for
somebody who feels like they've hit the ceiling of their potential or their role, what would your
advice be?
Make a change. I changed more than once. I went in and did the photo thing and I loved it. But
I did a trip out to India along the way, filling in for somebody.
Doing photo work in India. I fell in love with India. Just adored it. So I came back to
Washington, found my career person. I said, I would like an assignment there. He said,
there is no photo job coming up. The only thing coming up is disguise.
And this was a turning point in my career, but I didn't know it then. It's like, well,
how badly do you want to go to India? And this is probably not a smart thing to do.
To change your career track in the middle of your career. But it was a smart thing to do.
I ended up being a person who could do all this photography stuff. I could also do all of this
disguise stuff and a little bit of counterfeiting forging over here. That's how I ended up with
the disguise piece of it. For the person who's listening, who's afraid to make a change,
what would you say?
Hmm. Some changes are really, really hard. I mean, if it's going to cost you a salary and
you have to start again, or if you have to move, or if some changes involve more than just
changing your workday, they change other things. But I think change is
the most refreshing thing any of us can do. You get good at what you do. You love what you do.
You do it.
Well, okay. And you could keep doing it for the rest of your life. And a lot of people do.
And there's not a thing wrong with that. But you could say, let me take a look around.
What else is there? Is there something as interesting? Something I'd like to fill around
with? Well, what's interesting about your story is it illustrates something that I've always found
to be true, which is, yes, the change feels scary. And yes, it can be hard. And yes,
it can feel overwhelming because you think you're starting over. But your story proves
a truth, which is you took absolutely everything with you. You're never starting over. You're
building on that experience. You took your excellence as the right-hand person to the
chief. Then you took all this skill from photography. And then you ended up in this role
in India.
And it was all the experience and the pivots that positioned you to become the chief of disguise. But
we don't think about that fact when we're making the change, that we're starting over, so to speak,
but we're actually not because we're doing it with experience.
It's true.
What do you say to a woman who's really feeling underestimated?
I say aim high. Aim high. Don't underestimate.
Don't underestimate yourself. You know, the others might do that. You know yourself better than anyone else. Aim higher even than you think you might be able to accomplish. But that's how you climb. One step at a time, reaching. Maybe you can do it. Maybe you can't. But try it.
There's something I've never really talked about publicly. In the middle of my career, when I was 46, I got married again.
And I had my one and only child when I was 47. Changed my life. Changed a couple of other lives, too. My husband, Tony Mendez, a lot of people know about him from Argo. A lot of people saw the movie Argo.
For the person who's listening or watching,
who hasn't, it's extraordinary. And you co-wrote the book that led to the movie.
Right.
Could you share for the person listening who doesn't know the story a little bit of the background about you and your husband and what led to that?
How much time do we have?
Whatever you got to give us.
I had known Tony for years and years. I never knew about Argo. And he never talked about Argo. It was something that he had done in the past, and we all moved on and were doing other things. And then George Tenet.
He was a very popular head of CIA. He slipped a. There was a memo under our screened door. We live 40 miles outside of DC, down a one-mile dirt road. And the CIA delivers a memo under our door. And it said, we've been thinking, it's a very quiet moment in America. Things are settled. I've been thinking, this would be a good time to tell America, one,
good story about the CIA. Because no one has ever done that. All they ever hear are suspicions of this, or maybe somebody did misbehave over here. There's never been a good story out there. I want to do that. I want you to do that. I want you to tell the story of Argo. And this was like 19 years after it happened. And Tony said, it's classified. And George Tenet said, not anymore. There was a purpose to it. And I think it was very clever of George Tenet.
To do that. To show him that there's a human side and that there's a lot of goodwill at the CIA. So Tony told the story. And then Wired Magazine picked it up. And George Clooney saw it. So we're asleep in bed one night, pitch black dark, out in the country. And the phone rang. And it was our agent, somebody out in LA. It said, George Clooney wants to buy the rights to your story. And Tony says, sell it to me.
And I said, sell it to him. And then the phone rang again. Same person who said Brad Pitt is interested in it too. Tony said, raise the price. And the next morning, George Clooney bought it.
And for the person who hasn't seen the movie, what is the story?
It was about the American embassy in Tehran. It was when the Ayatollah Khomeini came back from Paris. The Shah.
Had left the country. The Shah was in Washington, D.C. in the White House with Jimmy Carter looking for treatment for his cancer. And the Iranian population went out of their minds that the Shah was in the United States. And it was a revolution. Up until that point, Iran had been kind of a docile, interesting place. And the people I knew that were assigned there, they loved it. They loved the people. They loved God.
country. They loved everything about it. Well, all of a sudden, it's a revolution.
and they came over the walls
and they went into all the buildings.
This was a huge compound.
The American embassy.
Yeah, the American embassy, multiple buildings.
And they took everybody prisoner
except for one small building.
It was the only one that had an exit door onto the street
in the back of this huge piece of land.
So six of them got away.
Six Americans got away.
And they ended up at the Canadian ambassador's residence.
Ken Taylor, the Canadian ambassador,
said, we will protect you.
You're practically Canadian.
We're practically American.
Come on in.
And you have to give the Canadians great credit.
We did.
Never enough, but we did.
So there they were.
They were trapped inside of Iran, a landlocked country.
The airport, everything was full of Revolutionary Guards.
The borders was all revolutionized.
Revolutionary Guards.
And there were all these efforts to get them out.
They tried flying.
Jimmy Carter sent helicopters to land in the desert.
We disguised trucks to carry fake Iranian troops.
We made Iranian military uniforms to put on our soldiers
so they could go in.
And what happened was those six people ended up stuck
in the Canadian ambassador's house with no way out.
So Tony went to Canada and did the obvious.
You have to get. Passports for these people.
Tony was kind of a specialist in exfiltrating people
that were in trouble, that needed to leave the country.
So he went to Canada.
He said, we need genuine passports for this one.
We could make them, but we'd really like to have real ones.
And the Canadians said, yes.
I would point out that America would never give another country
our blank passports ever.
But the Canadians did.
Tony put in. New pictures, gave them fake names,
stamped the passports so that it showed them leaving Canada.
They stopped in LA.
They went to Hong Kong.
They went. And they ended up in Tehran.
They were supposed to be, the six people,
a location scouting party looking for a place to do a movie.
That was the backstory.
So Tony went out to LA,
where we had worked for years with the makeup people.
Also with the magic community, the magic builders.
Tony had lunch with one of them and said,
how many people are in a location scouting party?
And John said, about six.
And Tony said, what would their titles be?
And he went down the list.
You know, a location manager, a finance guy,
the logistics guy, the script writer, the photographer.
And Tony put a program.
He named the fake movie that they were supposed to be going to make.
He named it Argo.
As part of a disguise of the whole thing.
Yeah.
To be able to extract these American hostages.
The whole thing was a disguise.
Tony had set up an office out in LA.
It was staffed.
He had taken out advertisements in the Hollywood Reporter and Variety.
Full page ads.
Argo, a cosmic conflagration.
It's going to be a great movie.
It turns out when it was all over,
the Iranians wanted to check.
There were phone numbers.
They could call that office.
That fake office.
And some fake employee would answer and say in a fake voice,
oh no, they're on a location scout.
They had to understand that no matter how the Iranians came at this,
they would find a genuine, bona fide office with posters up
and people to the phones and, you know.
And they even carried some of those magazines with the app.
What Tony did with Argo was he created this fake reality.
We had never done.
Like that before.
He created a whole fake world, a universe where everybody was doing their thing.
And in front of the professionals out in Hollywood.
And it was, it was just so brilliant.
Like it's fascinating just to hear about your world because part of me is sitting here thinking,
wait, this is actually happening.
This is crazy.
Given that I'm not in the CIA, although I could be lying to you, but I don't think coming
right out and saying something that you're not is probably an effective way of disguising yourself.
Although maybe it is.
I'm on the outside.
So I can only imagine.
Okay.
What does the chief of disguise do?
Is this like Mission Impossible, Bourne Identity?
I'm running into an apartment and there's, you know, five passports and money.
Is that what this is?
The passports and money would be my husband.
I would be the mustache and the beard.
And what, in the little vault in the bank that he opens up and he goes flipping through.
We gave James whatever he needed.
We called them all James.
It was not very kind of us.
We were the Office of Technical Service.
We were the technical people supporting operations.
James and his friends, they had a job that I couldn't have done, which was to be so charming
and so well-spoken and so. That they could convince people to betray their government.
I mean, that's a tall order.
Sometimes we were looking for charisma when we hired James.
We wanted him to be the guy you meet at the bar.
And when you walk out, oh my God, you're like his best friend.
And you've got each other's numbers and you're going to stay in touch and all of that.
That's the James that we wanted.
But we discovered somewhere along the line that that James wasn't going to flourish in our environment.
Because that James needed attention and he needed praise and he needed applause
and he needed feedback constantly.
And in the real CIA, none of that happened.
There were no attaboys.
There were no stars put on paper for you.
There was no thank you.
There was, okay, the next job now, we're going to go and do this.
There was no applause.
Oh, wow.
What does it take to be a good spy?
Or James, if you will.
Well, if you're going to be James, that's the code word for a spy
because you don't want to call him by the first name?
It's James Bond.
That's the operational guy.
Okay.
The way it works is CIA says, here's our program for next year in descending order.
Maybe the top of the list we want to know about somebody's nuclear program.
That's the thing we want to know the most.
So around the world, we all go, does anybody know anybody in that program?
If they don't, we go find someone.
And our Jameses, their job, which I could never do, is to find those people, meet those people,
and convince those people that they want to work for us.
So I always ask new friends.
I say, what would it take for someone to come up to you, I don't know, at a friend's house and say,
you know, I used to live in Russia and I have friends there who are really interested in oil production figures
out of this particular field here in America.
And I know you work closely with them.
Could you, and all of us would say, get out of here.
We're not going to do that.
James's job was to walk up to a Russian and make the same kind of pitch.
But James had to find a niche first.
He had to find a flaw.
He had to find something, something that would engage them.
So around the world, the reasons that people will betray their government,
it boils down to.
Four things.
And it spells the word MICE, M-I-C-E.
The M is for money.
And Americans will do it for money.
If you pay us enough.
That makes me so mad.
But it's true.
Pay us enough, we will betray our country.
The Russians will do it for ideology.
Typically, and this may not still apply, but typically the people we recruited,
they had families that were taken apart by Stalin.
They had families that were.
Imprisoned by the Russian government.
They had all these terrible things that happened to people they knew.
And they wanted to pay them back.
And for those reasons, they would work for us.
M-I-C is compromise.
Maybe they had a secret and they didn't want anyone to know the secret.
And maybe we knew the secret, so we could use that as a.
But we didn't actually do that too much because it didn't really work very well.
But it was always there as a possibility.
And then E is for ego.
And that's like the big one.
People that are passed over at work for promotions.
People that think their boss is stupider than anybody.
People that just have these grudges.
They walk around with them.
Life is not fair.
They're not, they're not making their way forward.
Oh, when we could find those people, we could talk them into spying for us.
So when you look at mice, money, ideology, compromised or ego.
Are those all present in terms of how you convince most people to do anything?
You know, usually when you see a spy case and you read the history of it, you find those
things are in there very, very frequently.
People don't just randomly say, I think I'm going to take all the secrets I know and give
them to another government.
They need a reason and they filter down into those reasons most of the time.
What are your biggest takeaways and life lessons after spending 30 plus years in the CIA?
Wow.
Well, one of the first ones. would be that you don't do anything by yourself.
You don't do anything alone.
You form teams.
You form loose-knit groups.
You are always working with others.
It's never a one-off.
You're always part of something bigger than yourself
if you're going to accomplish anything.
I just love talking to you, Jonna.
You have one of the most fascinating lives,
I think, of anybody I've ever met.
And I know there's so many more stories
that you're going to share with us,
but first, I need to take a quick break.
And while you're listening to our amazing sponsors,
I bet somebody's coming to mind,
because as you listen to Jonna,
I bet you're kind of thinking what I'm thinking.
I keep thinking of that character M
in the James Bond movies.
She was basically his handler.
And Judi Dench played that role.
Holy cow, like I cannot get the connection out of my mind.
So as you are listening to a word from our sponsors,
share this with all the James Bond fans in your life.
Don't go anywhere, because when we come back,
Jonna is going to put you right at the scene,
at the moment where she fooled the President of the United States
while they were in the Oval Office.
You're going to hear that story when we come back.
Stay with me.
♪
♪
♪
Welcome back.
I'm Mel Robbins, and today you and I are here
with Jonna Mendez, the former Chief of Disguise from the CIA.
And today she is here with the moving, inspiring,
and heart-pounding reflection from such a remarkable life.
So, Jonna, one thing I was curious about.
You said earlier that, you know, when I mentioned,
okay, is this really like Mission Impossible and Bourne Identity?
And you said, well, my husband Tony does the passports,
but I do the wigs.
So how do you transform someone into someone else?
It's all very specific to a person, a place, a time,
what they need, what would actually solve the problem.
A lot of the time, we wanted people to be less seen.
And so we would make them older.
Nobody looks at old people too much.
Do you use wigs?
Do you, like, are those masks real?
Because you always see somebody pulling off
a mask and they're not.
And you're like, whoa, was that actually a mask?
Is that, I mean, is that how you do it?
Where we ended up was they were so real
that I could be sitting here wearing it right now.
And you just, you wouldn't know.
No way.
I went to the White House and briefed the president
and he didn't know.
Hold on.
You tricked the president of the United States?
And the Secret Service.
What was your disguise?
A full face mask with hair attached.
Actually, a girl that worked with me.
Her name was Becky.
But I wore her face very nicely
and I dropped 20 years in a heartbeat.
And I thought I looked really good.
Anyway, went in and briefed the president.
Now, the president back then was George H.W. Bush,
who had been director of CIA at one point.
And we had done some disguises for him,
mostly for entertainment.
Not, he wasn't out.
He was out on the streets doing work,
but mostly, I don't know, for a conference or something.
He had a couple of disguises.
So I took him some 8x10 glossies of himself in disguise
because now I'm in my salesperson mode.
I'm softening him up
because I want him to love this thing.
I'm going to show him next
and it's going to be a really expensive program
and I want his support for that program.
So he's looking at the pictures of himself
and he's laughing.
I had never seen George H.W. Bush laugh before.
I was impressed.
And I said, well, I'm here today to show you
the best new thing we've got.
You're going to love it.
And he's behind the Resolute desk
and he's saying, well, where is it?
He's looking, you know,
are there bags down on the floor by me?
No, there's nothing.
I said, well, I'm wearing it.
And what I'm going to do is just take it off
and show it to you.
And he said, no, no.
And he got up and he walked to my chair
and walked around my chair.
Now he didn't know it was a full face mask.
I don't know what he was looking for,
but he knew that I had on a disguise
and he couldn't find it.
So he sat down and he said, okay, take it off.
And I did that Tom Cruise thing,
which this was before Tom Cruise got famous for it.
I did that.
Bush loved it.
Everybody loved it.
It's a great new,
new capability.
Can you show me the photos?
I think you have photos here from this.
Well, I don't go far without these photos
because this, this was a moment.
Oh, so that's you.
That's me on the far right.
That's Bush looking at the pictures of himself.
Everybody is very calm.
That's you in that disguise?
Yeah.
Totally animates.
The mask animates?
Yeah.
That was the hard thing.
It's not hard to make it look like you,
but to get it to move where you can.
I mean, I got through the secret service with it.
Wow.
I know.
All right.
Let's see this one.
This one, I'm holding it up in the air.
It now lives, lives in the basement of the CIA.
Every once in a while, they bring it up.
The mask.
And there's a big exhibit about this,
this mask in the International Spy Museum.
So the mask has gotten its own,
its own little bit of fame.
More importantly, did he fund the program?
Oh, yeah.
Because, because with this program,
once we can take a face, any face, your face,
and put it on someone else,
we can make your twin.
We could absolutely make your twin.
And we, we made twins
in places where we needed them, like Russia,
where we had so much,
so much surveillance.
We couldn't walk out of our embassy without a team
just coming out of smoky tunnels
and following us down the street.
But if you planned it right,
they'd follow you down the street.
You'd step into a kiosk to get cigarettes.
I don't know, gum.
You'd come back out and go on down the street
and they'd fall in behind you, keep going with you.
But it wasn't you.
It was your twin they were following.
You are still in the kiosk.
So once that parade is on the next block,
you can go do what you needed to do that day.
We could also, besides making your twin,
we could change your ethnicity
and we could change your gender with these masks.
We could do anything.
That's incredible.
It was incredible.
Can you show me the other disguise items
that you brought with you?
Just a few of the things that we would do.
This is, this is a store-bought wig.
For our own officers,
we usually didn't use store-bought wig.
We had the ability to hand make exquisite wigs,
one hair at a time.
They didn't look like wigs at all.
So this is kind of a stand-in, a mustache.
If you ever wondered what a good fake mustache looks like,
I don't know what these cost, but.
Oh, yeah.
They were good.
Yeah, 'cause they had almost a mesh underneath them.
So it looked a little bit more.
It's all about that mesh.
These things are like,
you know, feathers.
If you had terrible teeth,
we would take up a mouth impression.
We would make your teeth pearly whites.
Wow.
If you had pearly whites,
we could make them all messed up.
We could change your teeth.
When we changed your teeth,
we would change your gum line.
When we change your gum line,
we would change your profile.
If you look from the side,
it's quite different.
We could do all of these things.
We'd throw some glasses on you.
If we needed to change color of your eyes,
we'd put some contact lenses in.
If I met you, Mel,
and had to go back to my people and say,
I met a woman named Mel,
and this is what she looked like.
You know, she's got long, beautiful blonde hair.
She wears striking glasses.
She doesn't wear a lot of makeup.
She's not wearing a lot of jewelry.
She doesn't seem to have on a wedding ring.
She wears a watch like this.
I would just describe you in such fine detail.
Then, for the disguise,
we would change every piece of that that we could.
Wow.
You would end up with shorts,
a little pixie wig, dark wig, lots of makeup, no glasses.
We'd just go on and on and on.
Pretty soon, you're not there anymore
and this other person is there.
We wanted everything that we could change.
With men, it was harder.
Why was it harder?
It was harder because men don't fool around
with all that stuff so much.
We'd put cologne on a man who would never wear cologne.
It would be noticeable.
A woman would notice it and she probably wouldn't like it.
We'd put a gold chain on a man who would never wear a gold chain.
We didn't button his shirt one too many, so all of a sudden, that guy is taking a turn
here.
He's a different guy.
If he had a wedding ring, we'd take it off.
Usually you'd be able to see the impression like, "Oh, he's married, but he took his wing."
Look at that.
We'd change his watch out.
I'm not even talking about.
I'm not even talking about wigs and hair and stuff there.
I'm talking about all the little things and pretty soon, it's another guy.
It's just another guy.
We would tell our men when we were doing them, we said, you know, someone in your family gave you a shirt in the last 10 years that you just hate.
It's in the back of your closet.
That's your shirt for your disguise.
And we'd write up a little character sketch of this guy.
This is your guy.
This is you in disguise.
Everything about him.
Does he smoke?
What does he smoke?
Does he drink?
What does he like?
We just make a new character so that when you had to wear your disguise, in your mind, you had the whole thing.
And after we did that, then we'd send you to the CIA cafeteria for lunch where all your friends were.
Everybody.
Your boss.
Your boss's boss.
Everybody who knows you is down there having lunch.
And we'd send you into the storm.
And they'd come back and say, oh, my God.
I was sitting next to them.
Nobody knew.
And then you thought, okay.
Yeah.
He'll use it.
That's really cool.
What did 30 years in the CIA teach you about body language and projecting confidence?
Well, it kind of depends on who you're projecting it to and what the occasion is.
If you're talking to the foreigners who were our, that was our whole goal, is to make them comfortable,
to make them.
And we were trying to make them comfortable.
I learned something.
I remembered that we had talked to some POWs from Vietnam.
And the POWs had said, we got through years of this stuff.
And you get through it in your mind.
You have to find your happy place.
You have to build a car, rewire your engine, whatever.
You need a project.
Where did you go in your mind?
That's the funniest thing.
There's a place back in Kansas called the Flint Hills.
It's a tall grass area.
It's just beautiful.
And I went there.
And it was like I had on infrared goggles.
So everything was green.
And it was just gorgeous.
And it was kind of moving.
And I was just so happy.
And I did that.
I didn't think that would ever work for me.
But that's how I got through it.
Do you have any advice for how the person listening
could find a place like that for themselves,
like where their happy place to go to in their mind
if their current reality is really scary or challenging?
I think anybody could do that.
I don't think you have to be scared to death
or in a really bad place.
I think sometimes just the day-to-day,
you need an escape hatch,
a place that,
that gives you that kind of warm, rosy glow.
We all have those places.
I know at one point in that box,
I thought, okay,
we'll do, we'll do,
we'll do a sandy beach.
And there'll be some waves.
And I'll be walking barefoot.
And the sand will be really warm.
So I'm,
it didn't happen.
Couldn't go there.
Couldn't go there.
It didn't work.
But I tried.
How long were you in the box?
I don't know.
You, you,
I was in that course for three days and three nights.
And, and they,
they fed us a half a cup of rice
and a cup of water each day.
We were in prison
and learned, you know,
want to know what it's like to be really miserable?
Well, here, we're going to show you.
What are verbal cues that someone is lying?
Hmm.
Hmm.
I think in general,
people fall apart a little bit when they're lying.
They get nervous because they know they're lying.
They want you to believe it.
So they're trying a little too hard.
I think direct eye contact
is one of the first things that kind of falls apart.
I think watching their facial expression,
the people who are bouncing around in their story,
who are nervous,
who are uneasy,
who are trying to convince you of this thing
and who sometimes won't let it go.
That's what I would look for.
I would imagine after 30 years in the CIA,
you have a pretty keen intuition.
How do you decipher those moments
when it's your intuition,
warning you versus just anxiety and fear?
Your intuition,
for me, it kind of has a beginning
and it sort of has an ending.
Hmm.
When I have an intuition about something,
I stick with it.
I follow it.
I track it like it's a newspaper story.
See if I was right.
Hmm.
Especially if it's about people.
Well, what's interesting is
if your intuition is kind of saying,
do this or believe this,
the fear and the questioning comes right after it.
But what if this happens?
Like that's the fear and the anxiety
that stops you from trusting it.
But the direction that your instincts are telling you
is pretty clear.
Yeah.
I think over time,
over time you go through enough scenarios like that
that you develop a trust in your intuition.
Here's the way that I think about it.
So if I get,
if I start having a feeling,
if it's my deep intuition,
it's a pretty clear statement.
If it's fear or anxiety,
there's a lot of questioning.
Or what if.
Or just noise this way.
Scattered.
Yeah.
It's like a statement.
It pulls you, intuition does.
And for me anyway,
if,
the alarm that's going off is,
what if this and what if that
and what if the other thing?
I know that the questioning is more fear and anxiety.
And if it is a very clear direction,
move away.
Speak up.
Yeah.
That's intuition.
Yeah, you're right.
You've given us a story that illustrates
intuition versus fear.
When you were in that alley,
your fear told you to turn around and get out of there.
Yeah.
And your intuition said,
walk.
Yeah.
And I think it was right.
What did being in the CIA,
especially as the chief of disguise,
teach you about reinvention
and even just changing who you are personally?
I was just huge.
When I was in school,
when I was in college,
I was introverted
and quite the rejuvenator.
And I really thought that my career and my life
was going to be spent
as a librarian or an English teacher.
And that sounded good to me.
I thought that'll be an interesting place to park myself.
That was the beginning.
And then I could not have stepped further away from it
unless I joined the circus and become an acrobat.
Yeah.
You develop confidence in yourself.
You develop confidence in your own ideas.
You follow them.
And there's no map.
There's nothing saying you should end up here.
You should end up there.
You end up, I think, where you're supposed to end up.
Jonna, given the fact that you were a leader at the CIA
for almost 30 years,
you have so many colleagues
that were killed in the line of service.
You have built friendship and allies
with people that are citizens of other countries
around the world.
What are your thoughts on the state of things right now?
I'm not sure that this planet is in a good place.
Not politics, just this planet.
And I worry about the next generation
and what it is they're going to be facing.
In terms of the health of the planet
and global warming and just. All of that.
The fact that we're not taking care of the planet?
I think we've wrecked it.
And I don't know how you fix a planet.
I mean, I don't know.
Well, here's what I know.
I know that if decades ago you could figure out
how to use a pen to take a photo
and then shrink it down to a pinprick
and then create a lens the size of a grain of rice
to be able to magnify that back up 800 times,
if we were to put our attention on it,
I would bet in human ingenuity.
And. The imagination to figure it out.
The ingenuity is there and the imagination is there,
but the will, the will is not there.
As a matter of fact, the will is pushing things
the other direction.
It's cutting off what I used to think of as lifelines.
We're not funding those lifelines anymore.
I think a lot of people feel overwhelmed and scared and sad.
What is one thing. You would recommend that somebody do?
Well, I'm thinking of them and of me.
Take a breath is the first thing.
It's probably in order.
Secondly is taking small steps to fix what you can.
Can't fix it all.
But if enough people take small steps,
you can fix big pieces of it.
What do you think the biggest threat
that people aren't paying enough attention to is right now?
There are so many.
There are so many.
It's the political tension.
It's not just here.
It's around the world.
The nature of these states and what they're doing
and how they're doing it.
And an individual can't keep track of it.
We used to rely on our government
to keep track of it for us.
We've lost that.
There is nobody calling balls and strikes right now.
Nobody.
Nobody.
Nobody.
Nobody cares about doing that.
So I guess we have to call our own.
So you have to pick the piece.
Probably pick your fight.
What is it you want to support?
One of the things that's interesting
about listening to your story
is I keep thinking about the knock
on the Canadian ambassador's door
and the relationships
that it seems like we used to have
and the allies that we prioritized.
And both on a global scale
and an individual scale,
one of the things that I think
things that I worry about because
I remember a time, I'm only 57, when there wasn't this divisiveness.
There wasn't this othering.
There was a lot more working together and collaborating even if we didn't see eye to eye.
And I worry a lot that we have lost our ability to do that.
Yeah.
Now, I don't know how you get that back, but it'd be worth working on it.
I innately believe in the endless potential for change and in people's capacity to grow and learn from their mistakes and to become better versions of themselves.
And whether you're thinking about it on an individual scale or you're thinking about it on a global scale, I still think as dark as things can feel, there is so much more light out there.
And there are moments.
There are more people that believe what you believe and that want what you want than not.
I believe that the vast majority of people are good and they want the best for themselves and their families and their neighbors and that we all miss being able to work together to solve our problems because we can.
That's a wonderful way of summing it up.
So if there's one skill, if you think back through your remarkable career at the CIA,
that myself and the person who's listening really needs in order to navigate the world today, what is it?
I think the idea of courage is misunderstood.
I think a lot of people think that courage is something that you walk around with, that it's inherent in us, and I think it is not.
I think courage comes from confidence.
Confidence.
It comes from knowledge, from knowing what you're doing, understanding how you can impact a thing.
I think that's the important.
You don't just become courageous.
You don't come around a corner and there's a bear.
It's not like that at all.
You don't come around that corner at all.
There could always be a bear waiting for you there, but courage is a lot more complicated than a lot of people think.
But it's something that everyone can develop.
Everyone can have.
If I can have courage, anyone can have courage.
How could the person who doesn't feel like they have a lot of courage, how could you start practicing that in your everyday life?
You could start confronting things that are on your list, things that scare you.
It might even be people.
You might start having a conversation with someone that you weren't sure you could have that conversation with them.
You have to approach it.
You have to exercise it.
You have to learn courage.
There is a story near the end of the book that was really hard to read.
I'm describing this operational base out in Afghanistan.
At the end of my book, I was talking about women.
I was kind of summing up about women in the workplace and what wonderful strides we, they, have been making.
And then I called it a day.
I called out this operational base that the chief of the base was a CIA woman.
The deputy was a woman.
There were like six people there.
And a car pulled in and they were bringing in an Afghan who, oh, they were so excited that they could bring him in because he was going to tell them everything.
And he got out of the car and he opened his vest and he was a human bomb.
And he pulled the cord.
And he blew everybody up.
The women, the men.
The chief of the base had three kids.
The other woman had two.
Blew them up.
And I said, is this the definition that I've always talked about women working the same as men, living the same as men, having careers the same as men?
Is this the proof that now we're dying the same as men?
It's really sad.
It's really sad.
Yeah.
But it speaks volumes.
There they were, two gals.
They are now stars carved in the marble.
CIA.
John Amendez, what are your parting words?
I loved coming here and talking to you.
I liked very much having this conversation.
You make me think through things that some of them I know viscerally but I don't talk about.
Maybe some things.
That I didn't really even know.
So I've been learning while I've been talking to you.
It's always a wonderful experience.
Well, I've been learning as I've been talking to you.
There you go.
We're so smart.
We're smarter now.
I just want to say, first of all, thank you for your decades of service.
Thank you.
Thank you for that.
And thank you for coming and sharing stories and wisdom from your remarkable life.
And I know, and I'm sure as you're listening, you know, that John Amendez is far from done.
That whether you like it or not, there is another chapter to be written.
Well, I kind of hope you're right.
I'm ready for one.
One final crescendo.
My son is watching and his girlfriend.
They're like, Mom, aren't you done with this yet?
Well, you did work for the CIA, so I don't expect you to tell me everything.
Well, this is true.
Some things have to remain undercover.
Jada, you are a national treasure.
Oh, man.
Thank you.
Thank you.
Thank you.
Thank you for your service.
And thank you for being here.
And thank you.
Thank you for spending this time with us.
Wasn't she amazing?
I loved every minute of it.
And I loved being here together with you.
And in case no one else tells you this today, as your friend, I want to tell you that I love you and I believe in you.
And I believe in your ability to create a better life.
And I also believe in our ability to do what we can where we are to start to create a better world together.
All righty.
I'll see you in the very next episode.
I'll welcome you in the moment you hit play.
Oh, my God.
Another coffee.
This is great.
This is how I'm going to get through today.
Thank you.
You guys sound dangerous.
You're about to make us dangerous.
In the best way.
It's going to be hard to go home.
Well, we don't want you to go home.
You can stay with us.
There's nobody there making sure that everything is just hunky-dory.
Well, Cameron can keep checking in on you.
And you were being her.
I'm wearing Becky's face and her hairdo.
Oh, my God.
One of my favorite people in the world is Donna.
He wasn't listening at all.
He looked up and saw me sitting there holding my head in the air,
and he let out this little noise, shriek, real soft.
Scared him.
It surprised him.
It just really did surprise him.
The only person that didn't really like it was the head of CIA, his dog.
Dogs know.
Dogs don't like hats either.
They don't like hats.
Yeah.
You're right.
Why do dogs not like hats?
And the mustache.
Oh, and a mustache dropped on the floor.
Let me grab the mustache.
That I so carefully put.
Can we send stuff to your son?
I mean, that would be, you know, I'm just kidding.
I've actually hired him.
He does a lot for me.
I've hired him.
Now, if we're no longer in the air, I'll tell you one more thing.
Awesome.
All right.
And we don't even care about the lipstick.
Oh, no, you look fantastic.
It was still on there.
I could see it.
Oh, and one more thing.
And no, this is not a blooper.
This is the legal language.
You know what the lawyers write and what I need to read to you.
This podcast is presented solely for educational and entertainment purposes.
I'm just your friend.
I am not a licensed therapist.
And this podcast is not intended as a substitute for the advice of a physician,
professional coach, psychotherapist, or other qualified professional.
Got it?
Good.
I'll see you in the next episode.
Sirius XM Podcasts.
Podcast Summary
Key Points:
Jonna Mendez, former CIA chief of disguise, shares stories from her 30-year career, including undercover operations, disguise techniques, and espionage gadgets like microdots and hidden cameras.
She started as a secretary, pivoted to photography, then disguise, emphasizing that excellence and willingness to change can lead to unexpected career growth.
She discusses the Argo operation, where her husband Tony Mendez created a fake movie production to exfiltrate six American diplomats from Iran during the 1979 hostage crisis.
Key life lessons include aiming high, not underestimating yourself, and embracing change as refreshing, even when it feels risky.
The episode highlights personal reflections on time, loss, and a warning about the world, balanced with hope and practical wisdom for overcoming hard moments.
Summary:
In this episode of the Mel Robbins Podcast, Jonna Mendez, former chief of disguise for the CIA, recounts her extraordinary career, beginning with her humble origins in Wichita, Kansas, where she expected a conventional life. Her journey shifted when she moved to Europe, eventually joining the CIA as a secretary. Through excellence and a willingness to pivot, she transitioned into photography, mastering covert tools like hidden cameras and microdots, which reduced documents to pinprick size for secret communication.
This led to her role in disguise, where she pioneered techniques to help officers assume new identities and operate under dangerous conditions, including in China and Russia. Mendez also shares the gripping story of the Argo operation, where her husband Tony Mendez created a fake Hollywood movie production to rescue six American diplomats trapped in Iran during the 1979 hostage crisis. She emphasizes that change, though daunting, is refreshing and builds on past experience rather than starting over.
Her advice to those feeling underestimated is to aim high and trust oneself. The episode weaves thrilling spy stories with personal insights on courage, identity, and trust, offering a profound warning about the world’s state while maintaining hope and practical wisdom for navigating life’s hardest moments. At 81, Mendez’s reflections on time and loss add depth, making her lessons universally applicable.
FAQs
Jonna Mendez served as the chief of disguise for the CIA, where she pioneered advanced disguise techniques to protect undercover officers and enable high-risk espionage operations.
She began as a secretary after her CIA boyfriend proposed, and later transitioned into photography classes, which led to a career in espionage photography and disguise.
A micro dot is a photograph of a page of text reduced 800 times, looking like a period. It could be mailed to agents who used a lens to read it, providing secret communication.
She advises aiming high and not underestimating yourself, as others might, but you know yourself best. Climb one step at a time and try even if success isn't guaranteed.
It involved extracting six American diplomats from Iran during the 1979 revolution by creating a fake Hollywood movie production, with Tony Mendez setting up a genuine-looking office and backstory.
George Tenet, then CIA head, wanted to share a positive CIA story with America, so he declassified Tony Mendez's Argo operation about 19 years after it happened.
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