Claire Eastham has long dreaded small talk due to social anxiety, finding it stressful, inauthentic, and physically uncomfortable. Her grandmother Evelyn provided a model of genuine, creative conversation, but adult life—especially a job at a prestigious publishing house—forced Claire into performative interactions. After a panic attack, she was diagnosed with social anxiety disorder, leading her to start a blog and book to share her experiences. During COVID-19 lockdowns, conversations became more meaningful, which Claire thrived on, but post-pandemic, small talk returned, feeling even more awkward. This prompted her to experiment with abandoning small talk entirely for a month.
Psychologist Nick Epley’s research supports this approach. In experiments, participants predicted deep conversations about vulnerable topics (e.g., embarrassing moments or regrets) would be awkward and unenjoyable. However, actual experiences were far more positive—less awkward, more connecting, and often described as the best conversations ever. The "fast friends procedure" similarly shows that escalating mutual disclosure builds closeness, regardless of participants’ initial interest or similarity. Epley argues that small talk focuses on superficial, external topics where people can fail, while deep talk centers on values and emotions, making it harder to fail and more rewarding. Despite these benefits, people rarely choose deep conversations, defaulting to safe but less satisfying small talk.
This is an I Heart Podcast. Guaranteed Human. [Music] Pushkin. [Music] I'm not the mysterious person. Like I really wish I was. I've tried to be a cool girl. I can't believe it. And that's not me. And I'm just like, "Brrrr." For as long as she can remember, Arthur in Mental Health blogger Claire Eastom has found social situations to be surprisingly stressful. What if I say something stupid, what if I make it full of myself, what if I'm boring, what if nobody wants to talk to me? There's always a lot of what-if-questions mentally. And they are almost immediately accompanied by the emotional response, which is more anxiety, stress, fear. And then the physical symptoms such as pounding heart, sometimes I'm like blush or sort of general feeling of unease. I tend to get like I want to bolt. And the conversational norm that makes Claire want to bolt the most is small talk. What do you think of the weather? What's going on? You staying busy? Me and I can't believe it's already Wednesday. How was the traffic on your drive? Oh my god. I don't know if it's the same way you went in the UK. People love to talk about how they arrived at a venue. What road did you take? Like I have no idea mate. I just got here. And don't get Claire started on this all too common conversation starter. How are you? It just feels like too light of a question to answer because you think I know the response is I'm fine. How are you? But 15% of the time I'm not fine. And I don't feel like answering that question inauthentically because it's a lie. Claire has long dreaded spending time in small talk, conversational autopilot. I didn't know how he was supposed to last. I didn't know what I was supposed to say because I'm not interested in the weather. It's like raining again. We can't go anywhere with this unless you take us somewhere and I'm stressed that you might not do that. And then the response built to go fall on me. And I don't know what to say apart from you know rain is wet. As you can hear Claire does have some not so small feelings about small talk. But I'm guessing that at least some of you listening right now can relate. Talking about the weather for the fifth time in a single afternoon, being asked how you're doing by someone who doesn't even listen to your response, superficial interactions like these can feel painful. They can cause you to second guess if you're doing the whole social connection thing right. Or if it's even worth it. Which leads me to today's happiness hot take. You ready? Here it is. We should completely get rid of small talk. I'm talking zero tolerance. We need to fully rethink our usual approach to conversational autopilot. Why kill off small talk you ask? Well research shows that small talk has an opportunity cost that our minds don't realize. All those how's the weather is and is it Friday yet? Cause us to miss out on a happier way that we could be spending our social interactions. A type of conversation that feels less stressful, more engaging and way more fun. Our minds are constantly telling us what to be happy. But what if our minds are wrong? What if our minds are lying to us, leading us away from what will really make us happy? The good news is that the science of the mind can point us all back in the right direction. You're listening to the Happiness Lab with me, Dr. Laurie Santos. I would sort of scound people almost like the Terminator. They're like looking for signs that this person's a right man, this person's board. And I would view all social interactions as a success or a failure. Growing up, author and blogger Claire Easton often thought of social situations as if she was going into battle. Take family get-togethers. Some kids love seeing their relatives. But Claire hated family celebrations so much that she'd regularly get stomach aches on the car ride over. She'd spend days before these upcoming events worried about conversations she'd be forced to endure. Oh, and so and so I got this promotion and so and so I've got this many grades at school and I don't know, I don't know. I'm like, why don't we have any these chats? But there was one family member that young Claire did feel comfortable around. Someone who seemed to detest a small talk just as much as she did. Her grandmother, Evelyn Easton, my grandma used to just sit in the kitchen, change her cigarette since I was locking the rest of the family off because she did not perform for anybody. Grandma Easton wore her conversational authenticity with pride. What do you really think if you're on call call? Does that tell you what I think? He thinks he's flashy with his BMW? Well, Claire's grandmother also found a way to make conversation more fun. Often by adding a bit of ridiculousness. She managed to convince me that she wrote the Wizard of Oz, but she sat it in Wiggin in the UK. I believed this, but she told me like half the story around this dining room table and I thought this is amazing. And she would encourage me. She's like, well, you're gonna write a story like what would you write about and what about us? Would you have and then she'd write it down and then next time I see you, you could tell me about it. Evelyn's off the wall questions and authentic curiosity helped young Claire feel more comfortable during family gatherings. But as Claire got older, safe social spaces like these felt rarer and rarer. When I have to perform, that's what I call it. How are you? How did you get here? It's more stressful for me because I feel like I'm swallowing part of my personality to fit in. And then all I do is clock watch. Like how long do I have to stay? How long am I here for? Because I'm getting no enjoyment out of this and it's just making me feel more anxious. Whenever Claire was forced to be social, she found herself seeking out allies like Evelyn. I would just try and find those people who would make me feel like I could be myself really like who's not playing the game. You, marvelous. But that got harder after Claire graduated and entered the working world. Securing a position at one of the most prestigious publishing houses in London was huge for Claire's blossoming career. But it meant regularly facing the sorts of social battlegrounds that she feared the most. And I think there's a lot of people here I potentially have to perform to. I can't control this environment. I can't control what's going to happen next. Did Gameback a sense of control Claire developed a whole host of not so healthy coping strategies. Behapier is like extreme people pleasing. My friend said this about me as she said, you could get hit by a box and you know, your arm would come off and you'd like, oh, I'm so sorry. I'll just pick it up and walk off. And avoiding potential small talk situations to the point of bladder discomfort. I would sometimes I'm going to lose because I don't want to have to walk past so many people's desks. Claire even found herself turning to the unhealthy standby that many of us use in social situations. Alcohol was a massive creature was a lot of sedating. I was feeling but maladaptive coping strategies like these can only take a person so far. And one featful day Claire had what she likes to call a breakthrough breakdown. It was a big acquisitions meeting and I had what I now know was a panic attack. I didn't know what it was then. I thought it was a stroke. I thought, okay, so I'm going to die but I really don't want to make a scene. For some bizarre reason, my brain told me that in order to get out of the situation I should stand up very slowly for everyone and say in a posh voice which I don't have. I have the nervous and I must leave once and then like to out of the room. Claire then continued legging it into the elevator and out of the building and then miles away down the street. I did not stop running because something had snapped and I did not know what to do. So yeah, there was no stop sweeping that one under the roof. The next morning Claire went to her doctor. She explained how anxious she'd been at work for months and how sitting through that big meeting seemed to trigger a medical emergency. It was diagnosed in one day, seven months late. This is textbooks social anxiety disorder and you had a panic attack. And a big pop need didn't want to accept it. At first, Claire was pretty self-critical about her diagnosis but with time she developed more self-compassion. Eventually, she wanted to share that compassion with others who were going through similar mental health challenges. So in 2013, she started a blog entitled We're All Mad Here and which she shared her experiences with social anxiety as well as lots of relatable advice. Thousands upon thousands of subscribers signed up. The blog quickly turned into a book with the same name which sold out of its first print in just five days. Claire went from denying her disorder to becoming an international expert. Social anxiety, a lot of it, comes from repressing who you are. I think the social anxiety is you being like, I'm in here, I'm in here, let me out, let me out, why you punishing me. But Claire was about to enter a period where that sort of punishment as she called it would die down a lot. Because for Claire and pretty much every other human on the planet, social interaction as usual was about to undergo a massive change. In lockdown, the world to shut down and we, the conversations that we had did tend to be more meaningful. It's funny, you wouldn't say how are you because there's just like I'm still stuck in my house. Same as yesterday. Nothing has changed. What else you want to talk about? You know, we have to be more creative. Claire thrived in the unique moment that was 2020. In the midst of a global pandemic, people were feeling vulnerable. So they tended to drop the usual pleasantries in order to connect a bit more deeply. Conversations were taking place on a computer screen. But Claire still found them to be more real. More like the ones she remembered with her grandmother Evelyn back in the day. Claire hoped that this shift in small talk would last once everybody went back into the real world. I'll never forget, I went into a coffee shop with one of my first interactions and locked eyes with someone and she sort of like, how I do it.
how's weather blah blah blah, and I was just like, "I can't remember what to say." (laughs) And Claire wasn't alone. Many people reported a drop in their social skills post-COVID, which meant that our surface level small-talk interactions became even more strained than they were before. After months of more authentic seeming conversations, Claire's return to the world of small-talk felt like torture. And that is when Claire made the decision that there had to be another way. And sick of like being so horrible to myself about this, so right, we're really not gonna do it now. I'm not going into another social situation thinking, "Make sure you see normal for the first couple of minutes, and then you can be yourself." What if Claire thought, "I just got rid of small-talk altogether." What if for one entire month, I chose to start every new conversation by embodying my inner Evelyn and just getting straight into the weird, authentic stuff that I'd have more fun talking about. But let's do it. Let's do it as a follow-experiment. And I really did have faith that a lot of people would respond positively. How do conversations go when you force your partners to go deeper? When you completely reject the usual pleasantries for an entire month? Well, we'll find out when the happy and sad returns from the break. I went in totally nervous. I had never been sweating bullets before I talk as much as I had with this one, 'cause when you run a live demonstration in front of an audience, if it doesn't work for some reason, you are really sunk. This is my friend and happiness lab regular, the psychologist Nick Ebbley. He's telling me about the first time he tried out, but has now become one of his most famous social connection interventions. I was out in Connecticut speaking at a financial decision-making conference that I invited a common speaker at, and we've got a room of maybe 50, 60 people sitting there. These are all high-level executives running pension funds. I mean, these are serious folks. I was really the only one not wearing a suit that day, and they had not really anticipated that they'd be bringing somebody in to do touchy-feely sort of things, but that's what I was there to do. Nick studies the psychological effects of engaging in the sorts of social situations that we assume will make us feel awkward. And previous happiness lab episodes, Nick has shared his research on what happens when people strike up a conversation with a stranger, or sincerely express gratitude to someone they haven't spoken to for a while, or ask a random person on the street for help with a vulnerable situation. In all of these cases, Nick finds that people's interactions feel much less awkward and much more enjoyable than they think. But Nick was also interested in what happens when we ratchet up the awkwardness of conversations even higher. What happens when we channel our inner-evolent e-stums and chat with complete strangers about the most vulnerable topics possible? Nick was going to find out using the Titans of the financial industry as his guinea pigs. We start talking. I present some of my early research, and then I tell them what we're going to do that in a minute. We are going to put up some questions on the screen. I'm going to pair you up with another person, and you're going to have a conversation with them about these questions. But the questions Nick put up on the screen weren't part of the usual small talk script. Things like where do you work, or how is your commute? His questions included, what is one of the most embarrassing moments of your life? If you could undo one of the mistakes you've made in life, what would it be and why? And can you describe the last time you cried in front of another person? I mean, it's not the most energetic room to begin with, but you could just feel the energy just drain right out. There was a guy sitting right in front of me. I will never forget it. As soon as I put up this question, everybody kind of groaned, but he yelled out, "Oh, expletive." Yeah. Oh, I don't know if I'm a little-- You get swear, you're so-- Oh, shit is what he said. But Nick forged on. He began the exercise by having the executives make some predictions. On a scale of 1 to 10, how much do you think you're going to enjoy this vulnerable conversation? How connected will you feel to the person afterwards? And how awkward will you feel? After completing their surveys, the businessman paired up and got chatting. It started a little bit slow at first, but then things just started to shift. Like the room just started to turn. It got lively. By about 15 minutes, which is when I thought I was going to bring them back, they were going so strong in their conversations. I couldn't figure out how to get them back, right? I could never face this before. I'm saying, all right, clap in my hands time to come back. Eventually, I get the microphone, and I got to do a countdown from 5, which I learned from my kids kindergarten teacher works. And then finally got them back. And then I had them report how the conversations had actually gone, how awkward they actually were. How much they actually enjoyed the conversation. The gaps were stunning. The execs predicted that their conversations would feel mediocre at best, that they wouldn't enjoy the exercise all that much, because they'd be feeling awkward the entire time. But after the exercise was complete, they reported that their actual conversations were far less awkward and far more delightful than they expected. To their absolute shock, ditching the usual small talk felt great. You didn't even need to look at the data. You could feel it in the room. These people who had started out very nervous, you could see them in their conversations that they'd just come to life. I remember one couple over on the left one pair, they hugged at the end, which is like, these are not huggers, right? There was a guy up in the way back who was tearing up. Everybody was shaking hands when they were done. You didn't need to see the data. You could see the data right in front of you. Psychologists have known about the connective power of deep conversations like Nix for some time. Consider, for example, what's known as the fast friends procedure. This now famous technique was first developed back in the 90s by psychologists Art and Elaine Aaron, a married couple who met and fell in love rather quickly when they were young researchers, an experience that got the pair interested in the factors that caused people to connect rapidly. Here's how the Aaron's fast friends procedure works. Two strangers are paired together and asked to discuss a series of 36 deep questions with one another. The questions start off relatively casually. Things like, would you like to be famous? Or if you could pick anyone in the world who would you want as a dinner guest? But as conversation continues, the stranger starts going even deeper, asking each other questions more like the ones Nick used with his executives. Things like, how do you feel about your relationship with your mother? And if you died tonight, what would you most regret not having told someone? Right, so they start from pretty shallow and then they slowly escalate like a 747 jet taken off the runway slow and steady. The Aaron's correctly hypothesized that this slow increase of mutual disclosure would cause people to feel more connected. But the researchers also assumed the other variables would matter for connection. Factors like, how interested people were in doing the procedure or how similar people's answers were to one another. And those things just did not at all. The only thing that mattered is what were you talking about? And at the end of all of those questions, the people who had talked about more meaningful things, they felt much, much closer. Nick and his colleagues have found similar effects using this shorter and more extreme version of the fast friends procedure. We don't take the 747 off the runway approach. We're more like hop into a helicopter, right? And you're going to go deep right away. And that looks like it works. I have had people say, this was the best conversation I have ever had. I have had people in these sessions tell me that they told somebody something they have never told somebody else before. Across thousands of participants, both in laboratory settings and at real life events like that financial conference, Nick's results are nearly always the same. Deep conversations consistently make us feel happier and more connected than polite small talk does. What's interesting to me is that you can have those conversations almost any day that you want to if you choose to do it. But it seems like most of the time we don't choose to do it. Nick says we often get stuck in the small talk mode that socially anxious blogger Claire Eastham detested so much. So we talk about current events. We talk about what you do for a living, right? But not do you love what you do for a living? Is this your dream job? Small talk is all the outside stuff. Deep talk is going into where your heart sits, to where your belief sit, to where your values sit, to where what's really important to you sits. It means going deeper inside somebody's mind away from the superficial stuff to something deep. And you can fail at small talk if you don't feel up on current events or you don't know something about somebody's job or you didn't go out and see this movie that somebody else saw or you don't watch sports, right? You can fail on that stuff because it's about news and things. I think it's actually harder to fail at deep talk. So these deep conversations make us feel really good. But how often are people having these deep conversations? Well, certainly not as often as they would want to. So at the end of these conversations, we ask people how deep was this conversation? They say really deep. So this is, you know, a zero to 10 scale. We're talking like a seven. That's how deep this was. And we ask them how deep are the conversations you typically have? They say like a two, not very deep at all. And then we ask them how deeper the conversations you would like to be having. And they say, well, maybe not quite as deep as that one on average. We don't have to talk about the last time we cried in front of another person all the time. But they say more like a sixth, way deeper than the conversations they're typically having. And that's what's so interesting to me as a psychologist. If these are the conversations you want to be having and you enjoy them a lot, why are you not having them? The first reason Nick says is that we have some unusually miscalibrated beliefs about how good we'll be at conversation generally. We tend to assume we'll be pretty bad at it, which is a result that as a psychologist, I find to be a very weird effect.
Usually when researchers ask people how good they are at some desirable trait relative to the average person, they tend to overestimate that ability. They show what social psychologists call the above average effect. For example, one study found that around 70% of people think they're above average at performing their job, cooking, reading, and even taking care of personal hygiene. Of course, 70% of people being above average on all these traits is statistically impossible. But people don't seem to realize this, at least for most desirable traits. But when you ask the same people how good they are relative to the average person at conversation, you find the exact opposite effect. We're above average on all these things, leadership ability, and driving, with justice. The ability to get along well with others. Right, we're all stars at all these other things, but when it comes to talking to people, the thing we do so much of, people think they're terrible. So why does conversation give us so much self-doubt? Part of it, I think, comes from failing to understand reciprocity. The norm of reciprocity is the dominant social behavioral norm on this planet. So if I smile to you, what do you do back to me? You smile back. If I don't smile at you, what do you do to me? You don't smile. I say, "Hi, do you say hi back to me?" Right? If you want somebody to be friendly with you, be friendly with him first. But people don't seem to appreciate the power of that norm. We don't seem to realize if you open up to somebody else in conversation first, they tend to open up to you in return. You've signaled that you trust them, that you're interested in them, and they then take an interest in you. So much of our conversation pessimism stems from the fact that we don't realize that our partners will happily reciprocate the work that we put into trying to connect with them. We think we're paddling upstream a canoe with one paddle. And what we forget is there's somebody else in the boat with us too who is helping us. You don't have to drive the entire conversation. You can, if you'd like a conversation to be more interesting and meaningful, you can do that. You have the power to do that if you try. But what we don't appreciate is that when I open up to you, you're going to open back. We're going to be paddling this canoe together, this conversation together, and that's what people don't seem to realize. We also forget that how we steer a social interaction will affect how our partners react. Nick did a clever study that tested this. This was one where we sent people around the museum and we asked them to just assess how friendly are other people at the museum today. In one condition, Nick coached his subjects to be friendlier than they would normally be. They were told to smile at the other people they ran into and to interact by saying hello whenever they could. In the other condition, they were just like detectives. They just went around, walked around, and just noticed how friendly people seemed to be. But we didn't tell them to engage with other people. When they came back to us, they reported having a more positive walk when they were smiling and saying hello to people. But they also reported that people at the museum were friendlyer that day than people in the control condition. Simultaneously, that makes all the sense in the world and no sense in the world, right? They were not different people at the museum that day. You made people different and you made them be friendlyer by engaging with them first. It wasn't that they were friendlyer people at the museum. It's that you were friendlyer. You used the power you had to make people friendlyer and you didn't recognize that. Another thing that people don't seem to realize about the norm of reciprocity is how it affects the grace people are willing to give us during social interactions. When we're about to go deep with someone new, we often start to hear what Nick likes to call the cringe voice. That voice inside our head that cringes as soon as it thinks of all the things that could go wrong when we start to engage in this new conversation. But the cringe voice doesn't take into account reciprocity norms. It forgets that if we speak to someone openly and authentically, that person tends to respond with kindness, not with judgment. All of these findings have convinced Nick that it's time for all of us to ditch the usual small talk in favor of deeper conversations. He outlines his advice for how to do this in his excellent new book, "A Little More Social," "How Small Choices Create Unexpected Happiness, Health and Connection." Many of Nick's tips involve finding ways to go deeper in conversation a little more quickly. Often much more quickly than we assume is appropriate. There are places where small talk works and the place where small talk works is often the first question. The first thing you ask somebody about, what does it you do for a living? Where is it you live? What do you like to do? It's often a good launch pad. It's a good starting point to engage with somebody and it also allows you to signal that you're not a crazy person. It allows you to show some interest. But you can just get to deep, meaningful stuff much faster than you think. If you would like to have more deep, meaningful, better conversations in your life, you can choose to do it. It's often on that second question. You can do it in two steps, I think usually. What does it you do for a living? Do you love what you do for your living? What was your favorite part about it? What did you love the most about it? You find out what people are about and then you find out why. Have your conversations gotten better since choosing to go deeper? Absolutely. For one thing, I've learned that having these deeper conversations is a lot about the mindset that you take when you approach somebody else. If you start taking an interest in people, recognizing that most people are kind and they're decent and they're interesting, they know things you don't, your whole world starts to look different. You see strangers sitting on the bus with you who are not like these scary creepy people. But these are fellow human beings who have interesting things to tell you. And suddenly the world looks friendlier and nicer and kinder. And I've talked to so many people who have talked to people a lot who go through the same experience. It just changes the way you see people. Learn very quickly you can get to know people and your conversations are just much better. Your connections with people are just much better. You can share things with people that maybe you never would have before. And I do this all the time. I've lost when it comes to deep conversation. I've lost the cringe voice. I still have it anymore. Conversations and connections that feel much better and fully turning off that cringe voice that makes us feel terrible and social interactions. I gotta admit all that sounds pretty good. But Nick is a world expert on the science of connection. It makes sense that he can pull off deeper conversation without his cringe voice biting in. But with the same deep talk strategy work for someone who's been clinically diagnosed with an exceptionally loud cringe voice. Your loser, your weight, could committing to deep conversation for an entire month work for a person who spent decades being mortally terrified of small talk. It was like you've got 18 more days. Well, he said you would do this. So we're gonna finish it. Blogger Claire, Easton will return to tell us how her small talk ditching experiment went when the happiness lab returns from the break. When we last left mental health blogger Claire Easton, she had an epiphany. Feeling tired of the pressure she regularly put on herself during social interactions, Claire decided to embark on an experiment. For one entire month, she would replace all small talk with the sort of weirder more authentic questions that would make her grandmother Evelyn proud. It's going to be selfishly something I'm interested in genuinely. If they ask me a small talk question, I will twist it without being rude. Her experiment began on the night of a friend's art show exactly the kind of social situation that Claire would usually dread. Because it was an art show everyone was going in with what you think they are obviously. And I don't know, it's an about our ignoring her usual cringe voice. Claire launched into her first attempt to go a little deeper. This woman said to me, what do you think they are? When I said, do you remember your art teacher from school? Like I can remember mine. And then she said we just switched. The woman lit up as she talked about what she remembered from her elementary school art class. She then asked Claire about her own experiences. They laughed with one another as the conversation flowed. It was the first time that Claire had actually had fun at a social event. As she walked home from that art show, she realized that day one of her experiment had been a huge success. We're going to keep doing it because it's lighting is up. In the weeks that followed, Claire found ways to shift all manner of shallow conversations into topics that went a bit deeper. When a barista asked her how she was enjoying the weather, she asked him what his favorite season was and why or take the guy who asked Claire what she'd been watching on TV lately. He was talking about killing Eve, the TV show, and then I was like, if you could kill someone and you could pretty much get away with it, what would be the plan? And he was just like, I've got a complete plan. I know what I would do. She said, you need to get barrels of acid. And they explained how he would get said acid because he's like, nobody, no crime. It's like, and it's the stomach that's the hardest bit to get rid of. So you need to be able to like chop it up. It was really graphic. And I was like, I don't know. Yeah, wow. But potential acts murder interactions aside, Claire deeply enjoyed just how positively other people reacted when she shut down the usual shallow conversation. God the amount of people who said to me, oh, I don't like small talk either. This is brilliant. This is so refreshing. Or take Tracy, the middle aged woman Claire decided to approach her local cafe. I'd seen her quite a few times and I was like, she's really cool. She's really confident. So I never really approached her, but because it was the science dammit. Claire started by asking Tracy what she did for exercise. Tracy explained that she thought of herself as a member of the 5am club. Those people who go for walks super early in the morning, even when it's still dark out.
I was like, so how do you keep yourself safe? And she's like, carry a rock. I'm like, you being serious. She's like, oh, yeah, yeah, yeah. And I'm like, people see that I'm carrying this rock like a brick. And then from there, she sort of told me how somebody had to try to get her in a van when she was in her 30s and she beat the shithead out of it. And I was just in trees and I ended up being honest with her about, I'm actually doing this experiment with small talk. And she said, I love it. And then explained it and quite socially anxious person. She said, I'm not getting that vibe at all. And I love having these kind of conversations. And that wouldn't be the last conversation that Claire had with Tracy. We met up a couple days later and talked for two hours, like non-stop over coffee about everything from star signs to travel, to intergalactic stuff, to past lives, to spirituality, to films. She was just very childlike. You know, come when you have a sleepover when you're a teenager and you just like talk anything. And it's like addictive. It was amazing. Claire admits that not all her attempts at deep conversations went as well as the one with Tracy. Not everyone's going to like you, which is a really basic thing to say, but it took me a really long time to accept that one. Not everybody's going to like you. And that's OK. It's about finding one person you connect with in the room. I'll take that. Claire has also learned not to beat herself up when a conversation doesn't go as well as she expected. It's all right. You don't have to continue talking to this person. You can lightly leave. Now I just think, oh, fair enough. And then on to the next. Claire's experiment also taught her the same insight that psychologist Nick Eppley shared earlier. That she was more in control of her everyday interactions than she thought. That she wasn't the only one paddling that conversational canoe that she had the agency to choose where the discussion went. A distinct interactions towards topics that felt more authentic. It made it fun again. And for someone such anxiety, it can feel like there a bit of a mind field. And this just made fun. Indeed, Claire had so much fun with her experiment that she wanted to try out some of her favorite deep questions with yours truly. Because I'm getting a good fight with you. Oh, that's good. If you could have any mythological greature as a pet, what would you go for? Oh, very interesting. Most of them are not domesticated. So they're going to make a mess of the house and poop and pee on the floor and stuff like that. So I might go for a small one. Like a fairy. Like a fairy. Yeah. I feel like a fairy. You could throw a diaper on her and be all right. Yeah. What's yours? They have absolutely no self-control. So I'm dragging, obviously. And just deal with the chaos that comes with that and burn places to the ground. And straight away, that tells me more about your personality. And it tells you more about my-- Yes. Thank you very-- you're very thoughtful, practical. You're a chaos agent who's totally fine with verdict things down at her own home. Absolutely no problem sense. Yes. Another of Claire's favorite get to know you questions is this. As a kid, did you ever have a crush on a cartoon character? Robin Hood, the Disney, the Fox. Me too, the Fox. Yes. Same. Same. She only had the first person who said that. Most people look at me like, no, no, I'm totally-- Come on. You can fight and he's cheeky. And he's the one for me. If I could change species. And secretly, I think my husband looks a little bit like the Fox from Robin Hood. Yeah. After admit, chatting with Claire about all these weird questions was really fun. And not just because I got to talk about my cartoon crush, I genuinely felt like those inquiries made us feel closer. Like they could be part of some new fast friends procedure updated for the 21st century. In fact, I liked Claire's questions so much that I decided to try some of them out with the deep talk expert himself. These are not my approved questions. No, no, no, no. But maybe you'll put them in. Some of them are pretty good. This was one that I thought was very diagnostic. If you could have one mythological creature as a pet, which creature would you make? Oh my goodness. I would like to horse with the wings. It's a Pegasus, right? So my husband said, yeah, who doesn't want to fly? Are you kidding me? Horse is awesome flying horse. That's like an exponential increase in awesomeness of a horse, totally. When I answered, I hadn't thought of a horse. I was just thinking most mythological creatures are not domesticated. Oh, it's scary, can't. Like I was like, I was like a small one, like a fairy. Like you put like a diaper on it. Yeah. I've known Nick for a long time. But Claire's questions helped me realize just how much I didn't know about Nick. All the personal things we hadn't yet had a chance to talk about. What was your art teacher like in school? Did you like art as a subject? No, I hated art. However, the best class I have ever taken in my entire life was a pottery class when I was in high school. The most consistently fun every day, the one I always looked forward to, it was the one I remember from high school, really enjoying a lot. Do you do pottery now? You know, I don't. I don't. But I do do the woodworking equivalent of it, which is late. I do, I do lathe work. I love that feeling. And so that is stuck with me. Claire says that she often has a similar experience when going deeper with friends. And this sounds a bit weird, but it felt like magic. We all know that we're all in our own heads, our own narratives. I don't know what it means to be self-centered. It's just that's what we're focused on, right? Our own experience, our own perception of reality. So when you suddenly have that light up moment with someone, it feels like magic to me. Like this keeps saying lights me up, because it really does. I asked Claire to share some final advice about bringing the light of deep conversation into our lives. So that's small. People will find their own feet. The most important thing is to start. Someone says, how are you? Just like, you know what? I've just finished reading this book or I've just finished watching this thing. It's a gentle way to maneuver it. You can even own it. Depends on how brave you are. You could own it and say, I'm not going to small talk. Do you mind if I ask you about this instead? You don't have to do 28 days. You could just do it for a day. See what it does to your mood. Save it raises your vibration a little bit. So that is today's happiness hot take. We all need to ditch the small talk and go a little deeper. I know, I know, your cringe voice is probably saying that it'll be awkward or that people will think you're weird if you get too vulnerable. Or if you say reveal that you've long thought that your husband looks like a cartoon fox character. Believe me, I get it. But the science shows that our conversations and connections can feel much, much better if we channel our inner, evident Eastoms and commit to going a bit deeper. And if you need some ideas, Nick was kind enough to let me share his full list of deep questions. You can check them out at drlarysantos.com/deepquestions. That's drlarysantos.com/deepquestions. And if you want to learn even more tips for connecting deeply, be sure to check out Nick's new book, A Little More Social, which is on sale now. Next week, we'll continue our happiness hot take with one that's specifically for the guys in the audience. We'll see why dudes today need more romances. I give my name to Duke, and I like him, and I want him to get to know him. I'm never going to stay, whereas my wife, Mike, you want to look up a clocky sometime? A guy never going to do that. That's next week on the Happiness Lab with me, Dr. Larry Santos. Guaranteed Human.
Podcast Summary
Key Points:
Claire Eastham, a mental health blogger, experiences severe social anxiety triggered by small talk, which she finds stressful, inauthentic, and anxiety-inducing.
Her grandmother Evelyn modeled authentic, creative conversations, which Claire found comforting, but adult social and work environments forced her into performative small talk.
After a panic attack at work, Claire was diagnosed with social anxiety disorder; she later started a blog and wrote a book to share her experiences.
During COVID-19 lockdowns, people engaged in more meaningful conversations, which Claire preferred, but post-pandemic small talk returned, feeling even more strained.
Psychologist Nick Epley's research shows that deep, vulnerable conversations (e.g., asking about embarrassing moments or regrets) are consistently more enjoyable and connective than small talk, despite people's fears of awkwardness.
The "fast friends procedure" demonstrates that escalating mutual disclosure fosters closeness, regardless of other factors like similarity or interest.
Summary:
Claire Eastham has long dreaded small talk due to social anxiety, finding it stressful, inauthentic, and physically uncomfortable. Her grandmother Evelyn provided a model of genuine, creative conversation, but adult life—especially a job at a prestigious publishing house—forced Claire into performative interactions. After a panic attack, she was diagnosed with social anxiety disorder, leading her to start a blog and book to share her experiences. During COVID-19 lockdowns, conversations became more meaningful, which Claire thrived on, but post-pandemic, small talk returned, feeling even more awkward. This prompted her to experiment with abandoning small talk entirely for a month.
Psychologist Nick Epley’s research supports this approach. In experiments, participants predicted deep conversations about vulnerable topics (e.g., embarrassing moments or regrets) would be awkward and unenjoyable. However, actual experiences were far more positive—less awkward, more connecting, and often described as the best conversations ever. The "fast friends procedure" similarly shows that escalating mutual disclosure builds closeness, regardless of participants’ initial interest or similarity. Epley argues that small talk focuses on superficial, external topics where people can fail, while deep talk centers on values and emotions, making it harder to fail and more rewarding. Despite these benefits, people rarely choose deep conversations, defaulting to safe but less satisfying small talk.
FAQs
Social anxiety disorder involves intense fear and anxiety in social situations, often with physical symptoms like a pounding heart and a desire to escape. It was diagnosed in Claire Eastham after she had a panic attack at work.
Claire finds small talk stressful and inauthentic, as it forces her to hide her true personality and engage in superficial topics like weather or traffic, which increase her anxiety.
Evelyn avoided small talk and engaged in authentic, creative conversations, like pretending to have written 'The Wizard of Oz,' which made Claire feel comfortable and encouraged deeper connections.
During a big meeting at work, Claire had a panic attack she mistook for a stroke, leading her to flee the building. This event led to her diagnosis of social anxiety disorder.
The fast friends procedure involves two strangers discussing a series of 36 deep questions, starting shallow and escalating to vulnerable topics, to rapidly build connection and closeness.
Executives predicted deep conversations would be awkward and unenjoyable, but they actually found them far less awkward and more delightful, feeling more connected than with small talk.
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