An Expert on Conflict Says Your Relationships Are Doomed Without It
42m 14s
In this interview, Priya Parker, a conflict resolution facilitator and author of *The Art of Fighting*, discusses the importance of embracing conflict rather than avoiding it. She explains that many groups—whether workplaces, families, or friend circles—suffer from "unhealthy peace," where unspoken tensions lead to breakdowns. Parker argues that conflict is functional and necessary for defining identity and negotiating shared life, but people lack the skills to engage in it well. She describes common workplace issues like toxic politeness and suggests techniques such as low-stakes debates (e.g., pineapple on pizza) to build comfort with disagreement. However, she clarifies that not all conflict is worth pursuing; power battles may require exit, while existential conflicts about a group's core identity deserve attention. Power imbalances are critical, and leaders must acknowledge their disproportionate influence. Parker also distinguishes between productive avoidance—like strategically not discussing certain topics with her conservative father to preserve their bond—and harmful avoidance that erodes relationships. She offers practical advice, including scheduling fights, teaching children to apologize fully, and using "meter checks" with trusted outsiders to assess conflicts. Ultimately, she emphasizes cultivating "relational longing" to maintain connection, even across deep divides, and warns that falling out of love with each other is a dangerous societal trend.
I'm David Marquesi and today I'm interviewing conflict resolution facilitator and author
Priya Parker.
For many of us, myself included, conflict be it at work or at home or in society feels
like something to avoid, it's combustible, you're resolvable or just plain uncomfortable.
But in her new book The Art of Fighting, Parker argues that we should fight more and learn
how to do it well.
Parker, who also wrote the best-selling 2018 book The Art of Gathering, is drawing on her
work mediating conflict on college campuses at Fortune 500 companies, in cultural institutions
and within families.
So how and when should we fight?
Here's my conversation with Priya Parker.
But first, a quick message.
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Okay.
On to the interview.
Priya, thank you for being here.
I'm very excited to talk with you about conflict.
Thank you for having me.
So your previous book The Art of Gathering, which I think was published in 2018.
Yep.
So it's been a little while, but that was all about like healthy and productive group activity.
Of course, the new book is about conflict, and it's hard not to wonder if that suggests
something grim about the trajectory of the world since then.
So why did you feel compelled to write the new book?
I am deeply interested in human connection.
And The Art of Gathering is about human connection.
And The Art of Fighting is about human connection.
And I decided to write this book, in part, because as a conflict resolution facilitator,
I saw that in so many of the organizations that I work in and so many of the families
I work with and so many of the friend groups that I am a part of or see, they are often
actually falling apart because they are afraid to fight.
And so much of what I find is that organizations and friend groups, basically when conflict arises
oscillate between either unhealthy peace, yeah, conflict aversion, avoidance, people believe
pretend everything is fine and unhealthy conflict, right, which is either escalation or domination
or abuse.
And so I wrote The Art of Fighting to basically say, look, this is a deeply, deeply important
part of all group life, of all of our relationships.
And we're not taught how to do it well.
And we're actually not taught that it's actually deeply functional.
It's not immoral, it's not toxic.
Conflict is actually the way we figure out who we are and how we negotiate to be part of
common life together.
Use the term unhealthy peace.
I think it's possible that that term could feel like an oxymoron to some people like what
could be unhealthy about peace.
Can you explain what you mean by that term?
You know, maybe I'll start with a personal story, when my parents separated, I'm half
Indian, half white American, both of my parents are actually very conflict diverse.
And when my parents separated and then divorced, everyone was shocked because they never fought.
And so I learned from a young age that there's great loss in avoidance.
And I'm actually a third generation conflict avoidant person.
So like on my parkour side, on my eye, on my Indian side, like when heat rises, we just
like stick our head in the sand and hope it'll pass.
And so much of unhealthy peace is actually the idea that if we just pretend this conflict
is not there, if we just kind of like, you know, shove it under the rug and hope it'll
pass, everything will be fine.
But actually, when we don't have meaningful conversations, the relationship can also end.
I mean, so often when, you know, you hear in the culture, it's like not my labor, not
my burden, like I don't have time, there's too much baggage over here.
Like friends are supposed to just all be fun, actually because we're so conflict diverse,
we exit before we're actually willing to engage.
And so our communities and our families are fracturing in part because we're afraid of
entering and we don't often, we're not taught the skills of how to actually have those
fights.
I have some questions about that kind of conflict or conflict avoidance.
But before I get to those, I'm just curious, what is the most common workplace conflict
that you're asked to come in and help resolve?
I love this question.
You must get the same conflict over and over again.
I mean, a lot of, so first of all, I'm a conflict resolution facilitator.
And so by the time the phone call comes to me, it's pretty bad, right?
Well, it's either pretty bad or someone has realized, okay, the way we are handling this
is blocking us from progress.
And so one of the most common conflict problems that people come with me for is actually our
team is too polite.
I see you laughing and a knowing sigh.
There's deep difference here.
But we have this norm of almost toxic politeness and it's blocking us from actually having
the really important conversations about what should go in our product or why do our
customers hate our product or what should go on the front page of the newspaper?
And so can you come in and help us get better at fighting with each other?
So one of the most common sets of problems that companies come with me for is actually
to help them become more conflict competent.
I think it's a huge misunderstanding to think that we have too much conflict right now.
We actually have too little conflict.
Yeah.
Which is, I think, sounds crazy.
It sounds crazy.
But there is something between war and peace, which is what I call healthy heat.
And healthy heat is what is actually at the center of all meaningful relationships,
all long-term communities.
So part of what I do is I go in and help teams get more comfortable with heat.
So I'll give a simple example.
One of the things that we do is we have companies or teams, I do this with my own team, host
a hot takes party.
Using basically pro-social conflict, they're laughing, they're arguing, they're finding,
they're allowed to be disgusted with each other about stuff that doesn't actually matter.
I saw this done at a corporate retreat.
It was a tech company.
They had to make really difficult decisions at a very significant crossroads in their company.
And the vice president came out on stage and he basically said, he told me this later,
their conflict aversion was preventing them from actually having the fight they needed
to have.
On stage, and he's like, I really hate to start in a bad place, but we really need to
have some really important decisions today.
And the whole room tenses up, I was in the room.
And he's like, so we're going to have some debates and we're going to start strong.
And then he puts up a slide and it literally says, pineapple on pizza, yes or no.
And everyone's like, what?
And he's like, go in five minutes, go and start arguing.
And all of a sudden, the room is like a buzz.
Pineapple on pizza, like, oh, that's disgusting, I'm Italian, this is offensive.
And then the next sentence goes on.
He's like, what is the perfect time for lunch when people start arguing about it?
And in that room, over these 17 minutes, they start normalizing fighting with each other.
And low stakes arguing is actually preparation for high stakes arguing.
So the next day, they brought out the real topics.
And everyone is referring to like, remember yesterday with the pineapple on pizza?
So part of what we do is we're starting to normalize that you can actually fight in
a way that is prosocial, that's connected, that's good for the group to help expand people's
comfort with being able to argue about the real stuff also.
Does that sort of process also work for family conflict?
I think it depends on the family.
I work with a number of intergenerational families, often with family foundations or family
businesses.
Part of what I see in families is there's a mental model often with the older generation
that's speaking up or disagreeing is not just in polite, but is disrespectful.
And so part of working with families is shifting the mental model of disagreement from
being disrespectful to actually being one of the highest forms of honor to be able to
argue about what matters to a family.
And my grandfather's funeral in Jessup, Iowa, when the minister came and gave my grandfather's
eulogy, Lyle Parker, he basically saved his highest compliment for the end of the eulogy.
And he said in Ruth and Lyle's 50 years of marriage, they never fought.
And my stepmother, a wise woman, leaned on the pew next to me and was like, that's not
a good thing.
And part of what I realized in that moment was in so many circles and so many churches
and so many families, we believe that conflict is close to sin, right?
It's immoral.
And so in families just literally shifting the belief that all conflict is wrong to actually
saying the conversations we're not having is preventing us from deeper connection as a
family.
It can be a radical shift.
Yeah.
I want to maybe try and complicate that idea a little bit.
So you talk about it and you write about conflict as sort of to do with healthy interrelationship
within a group where the idea is that people are having the conflict with the other members
of the group because they actually they want to be in a different kind of better relationship
with the other members of the group.
But I can't help but wonder if that's maybe just like a little bit pie in the sky kind
of thinking or slightly naive.
I don't know.
I wouldn't say not naive, but just maybe a little sort of more optimistic than I'm inclined
to be because I think actually the fight within a group might be about one part of the group
just wanting to dominate the other part of the group or one part of the group wanting
to get rid of the other part of the group.
So is it the case that conflict is like
necessarily generative in a good way.
- Not always, absolutely not.
And basically what you're talking about,
which is like sometimes it's just a power battle.
Sometimes it's just a fight for dominance,
but the type of conflict I'm interested in
and the focus of this book is when you get into
what I call existentialist territory,
which is when the fight actually starts
to touch on a group's usness.
Who are we and what are we about?
And one of the mistakes we make as people
is we overestimate loud fights
and we underestimate fights that touch on our usness
or our weeness.
And so there are some fights that are just about domination
or that are just about power battles.
And in that case, you probably don't need a grow warmth.
- Right.
- You need to do it out.
But if you find yourself in a conflict
that is worthy to sort through,
that you think is actually touching on what makes us us
and who are we, you're gonna need some skills
to do it out right now.
We have very few conflict rituals in society.
We basically oscillate between pretending everything's fine
and suing each other, right?
And so part or union negotiations,
new union negotiations are actually a helpful conflict ritual,
but it's for a very specific purpose.
And so you can have a bruising union negotiation
that's super intense and maybe in all of the papers,
you kind of come out bruised from it,
but at some level it's not existential.
It's usually about material benefits
and maybe it'll go into existential territory,
but it's loud, but it's not existential.
Versus a conversation,
I mean, one of the examples I give in the book
is 150 year old swim club in San Francisco
where they swim in the open sea in the San Francisco Bay
and they have an existential conflict
with the invention of the wet suit.
Because basically all of a sudden there's those who think
that, oh great, now we have some protection
to brave the elements.
- Right, and the others think it's antithetical
to the spirit of the club.
- Exactly, and so most people think,
oh, the union battle is actually,
we should be paying attention to all this heat over there,
but in my line of work,
I know that it's actually that wet suit divide
that is touching on the group's usness
and is much more threatening to the group over time
than a union battle.
- But what are signs that people should look out for?
Whether it's an interpersonal relationship
or one's relationship with their job.
Signs that would tell them like actually,
these conflicts mean this group is not for me anymore
or this relationship is not for me
because not every conflict is resolvable
for an individual and then also some conflicts
could still get resolved,
but they might not jive with sort of what your values are
or what you should be doing.
- I would sort of back the car up slightly,
which is not all conflict should be faced.
Part of intelligence, part of sort of discernment
is knowing when and how should I face this
and when or how is it time to leave?
And this is true also in friend groups.
I mean, I think part of modern life is that we have choice.
Like our ancestors didn't get a choose.
- Right, you were in the same village,
the whole life, same God, avoiding the same food,
like the only way of exiting was like today, you know?
And so part of modern life is we endlessly can enter
and exit different friend groups,
different churches or synagogues or temples,
different relationships.
And so part of what happens in friend groups
is we don't have vocabulary
because in part modern friendship
is actually sort of a new phenomenon
where you have to decide and can decide,
are these my people?
Do I still want to be part of this?
- But let me ask that question
and connected to another specific example,
which I think is sort of emblematic of our contemporary culture,
which there is this trend of within families
of children in particular going no contact, right?
Children who have decided that rather than continue
to have conflict or tension or whatever negative emotions
they're having, they're opting out.
And I think from the outside, it can be easy to say,
well, that's unhealthy or seems like a drastic step
to take and maybe it is or maybe it isn't,
I'm sure it depends on the individual situation.
But when you hear about that trend,
what questions do you think people should be asking themselves
when they make the decision to go no contact
with their family?
- I think of Carl Pilemer's work
and his study about estrangement.
And it's a totally brilliant book, it's called Fault Lines.
And one of the things I think that that book did
was, first of all, it gave language to and normalized
estrangement.
And I think part of what Carl Pilemer said was
the people who are able to come back from
or move forward from estrangement are people
who are willing to let go of a unifying narrative,
to let go of having a shared story of what happened.
And so that's one thing I think of when you ask that.
But the second is there are moments in life
and I think there are certain situations
in which cutting off or letting go is necessary.
Sometimes just for safety.
- But how do I, I feel like it's a version
of a question I've asked a couple times
and maybe I'm just not articulating it well enough.
But how do people know whether or not
they should engage in the conflict
or not engaging in the conflict
is just the easier thing to do.
Like the somebody who's thinking of going no contact
with their parents say, like,
how do they figure out, like, is this really what's best for me?
Or am I just doing the thing
that actually feels easier in the short term?
- I mean, I think that asking others who you trust,
it is really hard sometimes to sort of see one's own role
in a situation.
I think one of the terms that I think has been really helpful
that's a reason over the last decade
is the term gaslighting, right?
Which is like, you're in a situation
is somebody gaslighting you, or are you crazy?
Are they crazy?
And so I would have that person get a meter check,
which is to actually ask somebody in your life,
whether or not somebody with good judgment,
someone who has the best intent for you, somebody.
- Yeah, is this a thing?
- Yes, and honestly, someone from a different generation.
- Yeah.
- Someone outside of your circle,
someone who doesn't have a dog in the fight
to be a meter check for you.
And to say, where and how do you think I should handle this?
Am I crazy to be, you know, are they gaslighting me
or are there other tools here?
And to not be in conversation for that question
with other people who have also exited.
- What is the role of compromise in conflict?
'Cause I know what I think back through my own career,
there have definitely been moments where, you know,
rather than engage in the conflict
or continue to engage in a conflict.
So, you know, okay, we can make this compromise.
Even in situations where I don't think
the compromise was ever even going to lead
to a better outcome, I just thought,
you know, I don't want to deal with it.
- But do you want to be in relationship with that person?
- Well, at the risk of losing my job, probably, yes, you know.
- Great, great.
- But how can we manage situations
so that we can reduce conflict,
but also not feel like we're just ending up settling
with compromises all the time.
I mean, I think compromise is part of life.
So much of human engagement is deciding what your intent is
and what you want that relationship to be or need to be.
I mean, in my own life, my father is a white man
from Waterloo, Iowa, he's conservative, he's Republican,
he's a evangelical Christian.
He is deeply, deeply important to me.
And a huge part of our relationship over the years
is finding out which conversations are not helpful
for our relationship and where and how do we have meaningful,
rich conversation and interaction and joy,
despite our differences.
And so, you know, any meaningful relationship
over time has difference in it, even siblings, right?
Even within a family, even within any marriage.
And so part of the ability to have compromise
is to say, you know what, I'm not going to win every battle,
but I can live with this, compromises a really important part
of any type of relationship or team.
- You know, I made sort of a, you know,
I said the thing about not wanting to get fired,
there's sort of a flippant joke a little bit,
but there's a truth there, which is that in conflicts,
there are power imbalances.
And I think this is something that in particular shows up
in work conflict all the time, where there can be a group
or groups or it could be between one employee
and their manager or their boss.
And it's clear that someone is in charge,
and someone probably has the final say.
So what limits do power imbalances put on conflict resolution?
And in particular, how can the person with less power
try to manage that imbalance?
- Power exists in every relationship.
And in organizations, hierarchy exists.
And a hierarchy is super helpful, right?
This is how we make this.
It sounds like we need to have another conversation
about your situation.
- And so my most challenging situations
are when a person with power doesn't recognize their power.
And often when I work with leaders,
when I work with managers, one of the sets of coaching
that we do is actually helping those leaders
and managers really understand
that they have disproportionate power.
And it's not the same relationship
if they're arguing with their brother.
It's not the same relationship
as if they're arguing with their wife or anyone else
that they actually have institutional power
over the person.
And it's a different interaction
because you can fire the person.
And so a lot of our work is actually
with the people with more power to use their power well,
whether it's saying things like,
you know, if you're going to fire somebody,
it's like, this hurts me more than it hurts you.
Like, you know, it doesn't, definitely doesn't hurt you.
It's like, it's not the same.
And so it's not on the weight of the person with less power.
It's their problem, but it's not their responsibility.
And so organizations get in a lot of trouble
when people with power don't think they have power.
- In the context of workplace conflict resolution,
I just was curious if you find that there are industries
or types of businesses that seem less receptive
to your work or also just in sort of a broader sense
if you've seen any sort of cultural changes
in the corporate world insofar as like an appetite
to engage in conflict resolution
because it feels like a cold world out there, especially now.
- I think one of the biggest changes in corporate culture
in the last decade is the introduction of Slack.
- Oh, huh.
- And I had a, my mentor in conflict resolution
was a guy named Hal Saunders
and he at the turn of the century, the last century,
basically said that in negotiation and diplomacy,
we used to think of negotiation or as conflict as a chess match.
And he said basically conflict resolution now
in any type of environment is more like a squash court
except with like 15 balls at the same times
and mirrors on all of the walls.
What slacked it more than any other app?
Was it turbocharged conflict?
It turbocharged who can create a group or community
in any workplace?
It was deeply confusing to leadership
and it allows anyone to say anything
without realizing the impact that it has
on 1,000 other eyeballs, 500 other eyeballs.
And so I think that the two biggest challenges
and corporations over the last 10 years
and the two biggest fights are
where and what to do about Slack and communication
and the second is going back to work
and where work should happen.
- But let me ask you about Slack
because my experience with Slack is it's an annoying thing
that I feel some obligation to be on.
And it makes me feel like my brain has to move
in 10 different directions.
And I think, why can't this just be an email
or did you really need to ask me about this now
or just the expectation of its use?
I find kind of crazy making and not particularly productive.
But what answers do you give people to what do we do about Slack?
Slack basically in most companies didn't begin
as like a deeply considered software enterprise decision.
It started because you could literally download
on your app and start creating a channel.
And so like any type of communication,
I mean, in any type of group,
your communication channels are disproportionately
the engines of what people think of as where they work,
what it means to work here.
And so as I watch Slack, I mean,
I really look at a more like a sociologist,
our current digital tools,
Slack included, social media included,
are not designed for healthy heat.
They're not designed to basically be able
to have context or nuance.
And in some cases, Slack can be super helpful
to help smaller communities find one another
in ways that doesn't take a lot of infrastructure.
But Slack can also be, Amanda Ripley
has wrote a book called High Conflict,
which is this great term called Conflict Entrepreneurs.
We're in any group, in every group,
in every family and every company,
there's also people who are just in it to like stir up shit.
(laughing)
And so Slack can be also really conducive to that.
Like, I often see Slack as almost like smoke.
Like why is this all rising?
And part of what I help people do is like look for the fire.
- Oh, it's a symptom of something.
- It's a symptom of something.
And so if people are like, you know,
saying all sorts of stuff on Slack
or starting the side channels,
that's usually a symptom of a malaise elsewhere.
- And I think whenever people hear about conflict
and group conflict now, I shouldn't say whatever,
but often like their minds understandly
turn to political conflict, right?
Are you confident or do you have a sense
that the ideas that you talk about
as far as conflict resolution also work
when extended to conflict between larger political groups?
I think that we have examples in our politics
that are deeply unhealthy conflict.
And I think we also have examples
that are starting to look at more healthy conflict.
There's a huge conflict right now
happening within the DSA and the Democrats, right?
The DSA is sort of like the jilted lovers of the Democrats.
They want to, they're saying like,
I wish you could only see the world we think can exist.
And so part of that fighting is actually
tapping into what the conflict resolution facilitator
said to near calls relational longing.
And I think in all types of political,
particularly in political conflict,
tapping into that relational longing
is a way to actually be able to widen the tent.
And but the second thing is even across political divides
when you bring people into the same room
or when they have a shared community
that often isn't even about politics
and might be their neighborhood association.
It might be their kickball club
and might be their trivia night.
Actually having a second identity
where they're able to come together around
expands their ability to also be in community
with each other across and within those political differences.
- I guess that one of the big questions
that feels a little undetermined at the moment
is how much actually do some of the groups that are in conflict
now want to be in relationship?
- I agree.
And I think one of the deepest dangers of our country
is we fall in out of love with each other.
And when you no longer have relational longing,
you just leave, you exit.
And that's one of the most dangerous,
I mean, I don't work in places
where people don't still have some amount of desire
or need for each other
because then you just break up.
- Right.
- And so I think when I work with organizations,
with communities, with churches,
one of the things that I tell leaders
is like continue to find and cultivate
that relational longing, that residual desire
to still want to be in community with each other.
And I think going back to our conversation earlier
around families, I think families sometimes have,
it's the hardest place to be.
It's can sometimes be the scariest place to be,
but families also, particularly across political divides,
which are many families in this country,
still have a residual desire for one another.
And so when we fall out of love with one another,
that's a dangerous place to be.
(upbeat music)
- After the break, I talked to Priya again
about how to handle conflict at home.
- When my husband and I start, you know,
really getting into it, or arguing about something,
and if my children happen to be in the room,
I will look at them and say, it's okay that we're fighting.
We're arguing because we love each other.
(upbeat music)
(upbeat music)
- Hi Priya, how are you?
- Hi David, I'm great, how are you?
- Good, I have a real bone to pick with you.
- Let's go for it.
- No, I don't, I just start with a pretend conflict,
but I have no issue with you.
- You got nothing, I got nothing.
- But you know, to start, I was very intrigued
by the way you described yourself as a conflict averse person.
So how does your own conflict aversion show up in your life?
- When I am in a tense situation with somebody
that I love with my husband, with my children,
with my friends, my palms get super sweaty,
my heart starts palpitating.
Sometimes in a really good fight,
I'll feel slightly faint.
(laughing)
And I have come to realize and recognize
that all fighting actually is physical,
just not in the way we think.
And the physicality of what actually happens in our bodies
with the in ourselves actually deeply affects
our ability to fight or stay.
And so my conflict aversion is something that continues.
I'm still physically conflict averse.
And I actually as a facilitator,
but also in my own life have very simple practices
to just notice this is happening,
to breathe, to not exit.
And so my conflict aversion shows up all the time.
But I have learned how to basically stay in the heat.
- So you have these tactics
for how to physically manage the feelings of conflict aversion.
But what advice do you have for people
about how to mentally and cognitively deal with
the conflict aversion?
'Cause it's one thing to sort of not flee.
It's another thing to then behave
in a productive manner in the conflict.
- It's to deeply reframe conflict
as an investment in the person.
And I mean, I do this with my family,
with my, even in my own household,
but my husband and I start really getting into it.
Or arguing about something.
And if my children happen to be in the room,
I will look at them and say,
"It's okay that we're fighting."
We're arguing because we love each other.
This is an important conversation,
and I'm kind of saying it as much to them as I am to myself.
Part of that is because we tend to think of conflict as antagonistic,
but conflict can actually be incredibly prosocial.
Very simply, it's like first is checking in with one self and saying,
"Do I care about this relationship?"
And counterintuitively, if I do, let me get in there.
Can I ask, when you're in a fight or conflict with your husband?
Is he ever like stop doing the techniques on me?
I know what you're talking about.
Of course, don't facilitate me.
Of course, and part of me, my husband is very comfortable with conflict.
I've learned a lot from him, but a huge part of our. It can be very frustrating because I know what the tools are,
but we're not always using them.
And so, when I'm in a fight with my husband, I'm a wife.
I can't be a facilitator.
But I do try to practice some of these skills.
And also afterwards, when we've kind of gotten through the fight
and we're joking about it or debriefing,
I think actually over time, both of us try to practice some of these skills
and you can actually get better at fighting.
I have. He's always been good at it.
I've gotten better.
The way you just described your husband as someone who's good at fighting,
for me, conjures up a connection with a certain personality type
or even certain group type,
which is groups or individuals who are kind of always poised for conflict.
And I want to know your guidance for how best to engage in a conflict
with those people because I find that my reaction often is like,
I'm just going to pass the buck or just avoid it for whatever reason
or just not engage because the idea of bringing something up with someone
who I know is immediately going to have their fists up.
And it's like, I just would rather not bother with this.
How might we smooth the way through our conflict with people who are ready to fight?
This dynamic exists everywhere.
And you're often married to the person, right?
The person who wants to fight and the person who doesn't.
There's a great piece by Raina Cohen and the Atlantic and she looks at couples
who schedule their fights.
Schedule their fights, really.
They schedule their fights.
And what are the things that they do is they schedule fights.
I have a weekly check up almost like a dentist cleaning or a monthly fight.
And what this does is when you actually have a time for the fight,
the conflict seeking person can always, the conflict diverse person be like,
save it for Tuesday.
And the conflict seeking person who feels like their conflict diverse partner
is like, never willing to have a fight, knows, okay, fine, we have that for Tuesday.
And it might sound kind of bizarre, but actually many like I studied traditional
and indigenous communities of how they dealt with internal conflict
and almost all of them had specific times and places
to regularly sort through internal conflict.
Part of what we are lacking in modern life
is rituals to hold things that are hard.
It allows us as humans, as friends, to have a place where we know
we can sort of take this stuff.
And in part, because we assume that conflict is dysfunctional,
we don't even know that there are ways that we can actually embed this into daily life.
Can you share a conflict in your life that you're working on right now?
My God, so many.
When I feel like when you're a parent, there are conflicts all over the place.
I mean, I think one conflict that I, like a larger question that I really hold as a parent
is I have an eight and 11 year old currently,
is if and when my children are with their peer set
and something happens between two kids, as is totally normal,
when and how to pick up the phone and call the other parent
or when to just sort of let it watch out.
And I think that that's like a really deep conflict
within and across parent communities of how much do you sort of let kids sort it out
and how much is it actually our job to get in there and give them some skills?
I do this actually just with my own children.
The practice of normalizing apology,
if and when they do something to hurt or annoy one another
and they apologize, I help them practice actually a full apology
to actually articulate what it is that they did
and not say like, you know, I'm sorry you were offended.
And practicing actually ownership and accountability
and then actually on the receiving side, I help them.
I, you know, instead of saying it's fine, it's okay.
Right, if somebody apologizes to you.
I have them say, or I invite them to say they don't always listen.
Thank you, because it actually, they're actually then,
it's actually quite vulnerable to admit that someone affected you.
And that simple practice and everyday interactions with young people
is actually the same skills we do at the highest levels
with colleagues, with conflict in much higher stakes contexts.
But we are so averse to apologizing, we're not taught how to
and we're so averse to even knowing how to accept someone's apology.
It's a huge problem with just the daily macerations of group life.
It really is an amazing thing, isn't it the way that some people
just will not apologize or will not admit wrongdoing?
Entire families get incredibly and teams get incredibly stuck
when we don't have the tools and skills.
And I will call it a tool and a skill to apologize.
And in part, because when we are in relationship
or when a conversation with one another, if you are unwilling
or unable to actually admit that you are ever wrong,
it creates this huge distortion within the entire group.
And so one of the simplest ways to actually get a group
to get unstuck is simply practicing people articulating
the elements that have hurt them or annoyed them
and the other person practicing listening and accepting.
In our previous conversation, I had brought up the idea of
how we might reduce conflict in ways that don't
also feel like we're just compromising.
And you gave this example of your relationship with your dad
and how you have kind of, it sounded like different political beliefs
or different some social beliefs that are different.
And you just sort of made the decision that it was best
for you to not talk about that kind of stuff or table it.
And the thing that I didn't understand is how is that different
than just avoiding the conflict?
Like why is that a productive move for you and your dad
to make rather than the thing that it seems like you're often
counseling against, which is burying the problem?
There was a study done that looked at how important
political identities were to Americans.
And over the last 10 years, particularly with the election
of Donald Trump, that identity has moved way up the ladder
in terms of importance.
And there was a Christian theologian called Joyce Ann Mercer.
And she writes a story, and I could relate to it,
about how she and her family have come across the political aisle
would come together for Thanksgiving or family reunions.
And they used to be able to 20 years ago, 30 years each other,
kind of tease each other and engage in these conversations.
And it was kind of all in good fun.
And over the last four years, the vibe was off.
And what actually, the stakes in the country on both sides,
on all sides, began to be perceived, one as much higher.
And the political identity was also perceived
as getting closer and closer to disgust
and having different moral worlds.
And part of what she advocated for, she said,
"When you have a relationship in which you want to maintain
ties for any reason, and there is a line that around which,
if you enter, you're not going to be able to sort of come back from."
She encourages engaging in strategic conflict avoidance.
And as I read that essay, I'd help me understand
the many decades long conversation that I've had with my,
particularly with my father, as I think many young people
or young adults or adults have with parents
of a different political ilk.
And at some level, it's not actually avoidance.
If you've had every conversation over and over and over again
and realize you're not going to change this person,
but you still want to be in relationship with them.
And so one of the things that I found both in my own relationship
with my father, but also as I'm looking at the country,
is to grow the warmth between the people that you love
and to have fun together and to remember
why all of the different reasons you love one another.
It's almost like in physical therapy, if there's like a,
if there's a wound or there's a breakage,
you don't go directly for the wound.
You work around the tear and you to strengthen the muscle.
And similarly, in relationships, you work around the tear
to strengthen the muscle in part to be able
to have a relationship with them.
So let's say someone has fully immersed themselves
in the art of gathering and the art of fighting
and feels like, okay, I've got to, I've got to handle
on productive group gathering and also how to deal
with conflict within groups.
Like what's the next thing that person should be working on?
That's a great question.
I mean, I am interested in all of the different tools
of how a group or a community becomes thriving in a place
people want to be a part of.
I think I'm very interested in gifts,
the role of gifts in society and in between communities.
I think we have a flat understanding of gifts
and I think gifts are incredibly important
and interesting in terms of helping a group understand
what it is, in terms of power, in terms of love.
I think there's a lot more understanding we could have
about the role of gifts in groups and communities.
- And somewhere out there, I think a lot of book editors,
it was perked up, the art of gift giving, holiday season 2028.
But thank you so much for taking all the time to speak with me.
I really enjoyed it and thought it was really interesting.
So thank you.
- Thank you so much for having me
and I hope you're a little less conflict diverse
next time.
(laughing)
(upbeat music)
- That's Priya Parker.
The art of fighting will be published on September 8th.
To watch this interview and many others,
you can subscribe to our YouTube channel at youtube.com/atsymbol
the interview podcast.
This conversation was produced by Seth Kelly.
It was edited by John Wu, mixing by Sophia Landman.
Original music by Dan Powell, Roan Nemisto,
and Mary and LaZana.
Photography by Philip Montgomery.
The rest of the team is Priya Matthew, Wyatt Orm,
Paulin Newdorf, Joe Bill Munoz, Eddie Costas, Amy Marino,
Gavvy Contreras, Kathleen O'Brien, and Brooke Mentors.
Our executive producer is Alison Benedict.
Next week, Lulu talks with Aina Garten
about her new podcast and cookbook
and how to live a good life.
- If you want to stay home and cook
and take care of the family, I think it's wonderful.
If you want to work, I think it's great.
The only thing I advocate is to do exactly
what feels right to you, period.
- I'm David Marquesi, and this is the interview
from The New York Times.
Podcast Summary
Key Points:
Priya Parker argues that conflict is often avoided due to fear, but it is essential for meaningful relationships and group life.
She introduces "unhealthy peace," where avoiding conflict can harm relationships more than healthy confrontation.
Common workplace conflicts include excessive politeness and avoidance; Parker suggests low-stakes "hot takes" parties to normalize arguing.
Conflict is not always generative; some fights are about power or domination, but existential conflicts about a group's identity are most important.
Power imbalances complicate conflict resolution, and those with more power must recognize their influence.
Strategic conflict avoidance, as with Parker's relationship with her father, can be productive when engaging would harm the relationship.
Practical tools include scheduling fights, normalizing apology, and reframing conflict as an investment in relationships.
Summary:
In this interview, Priya Parker, a conflict resolution facilitator and author of *The Art of Fighting*, discusses the importance of embracing conflict rather than avoiding it. She explains that many groups—whether workplaces, families, or friend circles—suffer from "unhealthy peace," where unspoken tensions lead to breakdowns. Parker argues that conflict is functional and necessary for defining identity and negotiating shared life, but people lack the skills to engage in it well.
, pineapple on pizza) to build comfort with disagreement. However, she clarifies that not all conflict is worth pursuing; power battles may require exit, while existential conflicts about a group's core identity deserve attention. Power imbalances are critical, and leaders must acknowledge their disproportionate influence.
Parker also distinguishes between productive avoidance—like strategically not discussing certain topics with her conservative father to preserve their bond—and harmful avoidance that erodes relationships. She offers practical advice, including scheduling fights, teaching children to apologize fully, and using "meter checks" with trusted outsiders to assess conflicts. Ultimately, she emphasizes cultivating "relational longing" to maintain connection, even across deep divides, and warns that falling out of love with each other is a dangerous societal trend.
FAQs
Unhealthy peace is when people avoid conflict by pretending everything is fine, which can actually damage relationships. It's a form of conflict avoidance that prevents meaningful conversations and can lead to the fracturing of groups or families.
Teams can host 'hot takes parties' where they argue about low-stakes topics, like pineapple on pizza, to normalize fighting. This practice prepares them for high-stakes arguments by expanding their comfort with prosocial conflict.
No, not all conflict is productive. Some fights are about power or domination, which may require exiting the situation. The book focuses on 'existential' conflicts that touch on a group's identity, which are worth sorting through with skills.
Seek a 'meter check' from a trusted person with good judgment, ideally from a different generation or outside your circle. They can help you assess whether the conflict is worth facing or if it's time to leave, especially in cases involving gaslighting or safety concerns.
Compromise is a vital part of relationships, allowing you to maintain connections despite differences. It involves deciding which battles to engage in and accepting that you won't win every one, as long as you can live with the outcome.
The responsibility to manage power imbalances often falls on those with more power, who should recognize their disproportionate influence. For the person with less power, it's important to acknowledge the imbalance and seek support, but the onus is on leaders to use their power well.
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