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2026 US OPEN RECAP: New Champions, Shelton's Finals Run, Rise of Influencers & More

67m 30s

2026 US OPEN RECAP: New Champions, Shelton's Finals Run, Rise of Influencers & More

The transcript blends a behind-the-scenes look at the US Open with a promotional message from ServiceNow, emphasizing how AI specialists can automate routine work to free up time for more impactful tasks. The US Open is celebrated as a monumental global event, marked by thrilling matches, emotional player reactions, and profound team camaraderie—such as players congratulating each other after matches and showing respect despite competition. Highlights include Carlos Alcaraz’s joy in losing, the dramatic match between Ben Shelton and a young star, and the emotional embrace between players after a hard-fought match. The show also reflects on the tournament’s impact on fans, noting that first-time viewers often develop a deeper appreciation for the nuances of tennis over time. While acknowledging issues like player-only betting sponsorships and late-night match scheduling, the overall tone remains celebratory, emphasizing the event’s unique ability to unite fans and players. A key takeaway is that the US Open is not just a tournament but a cultural experience, fostering community, respect, and genuine passion for the sport. The segment concludes by reinforcing ServiceNow’s value proposition: using AI to streamline workloads so people can focus on what truly matters—like watching and celebrating the game they love.

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I have my dream job, but even dream jobs have not so dreamy parts. That's where ServiceNow's AI Specialists come in. They don't just tell you what to do about your busy work, they actually do it. That way your team can focus on what matters. To learn how to put AI to work for people, visit ServiceNow.com. Everyone welcome to serve, brought to you by ServiceNow, it's a little weird doing a show when we're not rolling. It's nothing shaking and a car. Nothing's rattling. That's it. JW is in the house. JW. Not in the back seat. We're going to do the US Open recap show right now, back in the studio on solid footing. JW, I saw you for about four minutes during the US Open, we were like ships passing in the night. We're ships passing in the tunnel. Good to see you. I'm John, Andy, nice to meet you, Mike. I know. You're the thing. This is what happens when you have a 20. We can talk about it. This is what happens when you have like 19 hours of tennis every day. I was on the morning shift with Jim Lindsay and Prakash and you guys were going home when I was arriving. Nice to see you. You guys did a great job. Thank you. You did a good job, Mike. Yeah. Techishon. It was good. Techishon did a great job. MVP. How easy is it? Doing a show from a studio. This is incredible. This is a month squeezed into the third row with a desk on my lap. There's plenty of room back there. I mean, the fact that I could even happen was in the catalog. They're working. They're working. They're working. They're working. The only thing that was a hazard was we if we hit like a big ass ponhole, Sean go, oh, stop, stop, stop. The audio, the audio, the device battery is getting low to a couple of times, but couldn't even tell. Couldn't even tell. No. Couldn't even tell. So I'm going to be honest here. Stuff. Mm hmm. I'm woefully unprepared for the show. It's been, it's been a, it's been a solid 12 hours since we touched back down and touched back down. And I'd tell you this producer, Mike Hayden was at school opening doors, volunteer carpal this morning. Yeah. Hit the ground hot. Seven a.m. Yeah. Smiling and helping kids get out of cars like it's been Shelton going to Davis Cup in Prague. It's like the U.S. open finals is the equivalent. Good effort. Pretty much the same. I've had this physically of a taxing time, it's been Shelton, you're correct. Yeah. Not. And that's not where the similarities end. No, it's not. You should see my biceps. Yeah. All right. What are we doing? Uh, you know what? I mean, let's, let's start off with the obvious, right? You have Samarov and Rebecca taking home, uh, the slams and one of the, one of the things that we have in today's episode, we were going to talk about an iconic arrival presented by Cadillac, the official vehicle, the U.S. open, originally it was going to be us talking about who came on to the stage and really wowed us, came kind of out of nowhere. But I think when we were talking about the iconic arrival now is these two slam winners have pretty much cemented themselves as future Hall of Famers. Yeah. And now one is sitting as world number one as officially as of this Monday in Rabakana. And one is legitimately in the hunt for your end world number one, which is something would have been far-fetched. Yeah. Your iconic arrival would be these two champions. Yeah. Well, Rabakana is a rap for a tough, yeah, like a total rap, three slams, she's world number one, send it plenty of time to create the picture plaque, whatever. So that's an arrival. It's very was kind of like, so the thing is is like some people who have, you know, win a slam or whatever, they don't have like the full counting stats match wins titles. Like Zverev had those covered before he won a slam. And compared in all of these discussions to me are compared to precedent, right? I'm helpful with precedent, frankly speaking, like I'm helpful to a lot of players trying to get in. And they did after I got in rightfully put in guard rails, which is like three slams number one, okay, you're different than the rest that we're actually like really voting on. But Zverev, two slams, I don't know what he has like seven 1000s or something like that, two world tour finals. This was a six major final too. Yeah. Olympic gold medal. So he, I mean, he's in, right? He's in. Yeah. So I mean, I mean, listen, people will always vote because there's obviously been, you know, controversy, which we're going to keep at 10th centric today. So you can be angry. It's not like we haven't acknowledged it before. Say, lovey, but he's going to be, he's going to be in the Hall of Fame, I think. That's it. So I think that's it. Can I give you a hot take? Let's do it. First of all, I feel like he's kind of the Roland Garros broke containment, he escaped containment, right? I mean, sometimes you win one major and great. This is like, okay, I can win one of these things and then he goes to the Wimble and Final and wins the US Open the Tournament that eluded him six years ago. Let me ask you a question. Did you see that match point? It was the craziest win he didn't know anyone. So we all had a, everyone had a big joke about that, right? I genuinely think he didn't want, I mean, career, we were watching it again and we were like, do you think he was faking? You think it was Medvedev and the floppy fish? That was the initial, no, I'm just saying. The initial response was, this was so wild, it was Omo, but he didn't. He clearly didn't know. Everyone's had a laugh about it. I'm wondering hot take here, do you think this might be a cheat code? This might be a hack that basically just stick to your game plan, become so focused you do not know that you have just won a, do you think it's just a once in a million year thing, right? You win a championship point, you don't know you won, or do you think not looking at the score and just sticking to the game plan, hold serve, get back to the baseline? Do you think he may have actually sort of hacked the mental side of tennis in a weird way by completely divorcing himself from the score and just sticking to his game plan? No, I just think he didn't know the score. I just, because he knew the score every the time, I mean, he knew when he was starting a break or he knew, okay, he, he came to the desk and it wasn't some thing. He's like, I thought it was five one and he goes, I fully knew I'd broken twice. I knew that I was close, but imagine what, what my, where my mind goes is, imagine serving out of slam without the nerves of serving out of slam. Yeah. That's what I mean. That's my point. That's exactly my point. Just do your thing and don't get scoreboard pressure, divert your eyes from the scoreboard and stick to your game plan and maybe you have insulated yourself from all the nerves that come from standing up to the baseline to go serve out of major. Anyway, all right. And he said, I mean, he came to the ESPN desk and he said, you know, I'm glad I didn't know that I was, I'm glad I had the score wrong because I probably would have double-folded three times instead of one. That's my point. Exactly. Anyway. But yeah, it was, you know, I think they're both going to end up in Newport. He has 26 titles, top of head is winning percentage all time is over 70% of all matches because, I mean, the win percentages are insane. The volume stats are insane. The outside of major stats are insane. You know, his resume stacks up better than a lot of people who were in including myself. So, you know, I think that's a wrap, especially if he touches number one for 12 seconds, which you have to think he will. I, you know, we said yesterday and we won't go too far into, you know, we'll kind of exit the winner stage after this conversation and we'll get on some other stuff in the US open, but I mean, you kind of have to think that it's where it ends. I mean, it's just stacked up too well in his counting stats and you can't imagine that Alcaraz is still, you know, coming off of a wrist injury, a major wrist injury. Sinner, we don't know what's happening. I can't imagine that either one is going to like play a really heavy schedule in the fall. So, I guess all signs point to Zverev. Yeah. I mean, you know, he's, he's number one in the race right now and then look at what Sinner did at the, you know, he had the crazy match against Greeks for in China where he got overwhelmed by conditions. But other than that, Sinner kind of ran the table at the end of the year and he went touring and he won Basel. He's got a lot to defend. I think in Zverev's, never been number one before, which we can talk about that with Rebachina. I mean, I feel like people always say, oh, you're going to lose the number one ranking. It's like, well, shit, I, you know, I've had it for 99 weeks. Maybe I'll get it back. But getting there the first time, I think, is a big deal. 100% different. Like, I, I don't think Alcoraz and Sinner are going to risk any sort of injury to get them when ranking. They both done it. They both been year-end number one. I don't think they're going to go hunting whereas like Zverev is going to go hunting. I know when I was in contention, I played everything I could, you know, to get there and to stay there or to finish a year there, you, you kind of turn on the, you, you take on all mental reserves that you probably don't have at the end of the year to do it. I don't, I mean, it's obvious to say I don't think Alcoraz and Sinner having been there and I hate the term, but been there and done that. I, I think, yeah, I, I don't see them risking it all to, to, to be number one again. I mean, everyone knows what they are, like they're trying to prove anything. Yeah. So what else, Mike? Um, you know, I think ultimately I do want to touch on our back and as, you know, holding number one. The link is, you know, not too far behind her about 2,500 points, but, you know, right now we're back and has already clinched WTA finals. You know, what is it? What's in her mindset moving into the back half of the year and retaining this? Yeah. I, I mean, I, I got to assume the same thing. She would like to get number one and to finish number one or different. They're both, you know, you can never take it away. But finishing number one is like a, it's a thing like it, it, it does matter. You know, subalank, I'm curious, just, you know, I, I wasn't as good as she is. And I certainly, you know, had my share of painful defeats, but she's had some, some harp riggers. Like this year, I think, I have to, I have to think it's mentally taxing, right? The else try in the French and, you know, Wimbledon was maybe a little bit straightforward. Osaka played unbelievable. But, you know, five major finals, three set losses in each one. No majors this year. She's played incredibly consistently for a long time now. So at some point, maybe there's some mental gives. She's finished no more in the world. It's not dissimilar to Alcharez and Sinner. You know, maybe she has a little bit more of an ego about it, just because she hasn't dealt with injury. This year, like the, like the other two, which is a factor, right? We do need to say like, obviously we know that if Carlos is fully healthy and Sinner is fully healthy, and they play a full season that is very of his unlikely to finish number one. Like I don't know how much everything's changed and not a whole lot has changed, you know, all at the same time. But, but yeah, I think I think we're about going to finish this number one. Wait, that's a great, can we go back to Sebelink? That's a crazy stat. She has lost more major finals than she's won. So she's lost, lost five, one, four. They've all been three setters, her defeats, not implausible that she has nine majors. I also have to say just to, I love that she broke her racket on match point. I don't think there was anything nefarious about it. I don't think the worst thing you can have in sports is athletes that don't care. If she's upset, hey, listen, I went a year without winning a major now. I lost my number one ranking. I could have won this final and defended it. And I didn't. If she's breaking a racket, I'm 100% fine with that. There was nothing on sporting. She shook her opponent's hand. She hung out with her team. That seemed to get a lot of people upset, not just on social media, but on the grounds. And I love that she still cares as much. People are often looking for a reason to just be upset about something and to go Twitter finger their account, right? I just think they're gonna look for something. I'm not gonna mad at you if you break your own shit. I don't care. You know, as long as you're gracious to your point, now if she's breaking a racket, like, could she do it after? Yeah. Like, yes. Sure. Am I gonna like be personally offended that she broke her own thing? Like, no, I don't. I don't know. I don't care. There was a shot of her. The camera guy like grabbed her, like sitting on the chair and she was obviously upset and she like waved him off. And she looked pissed off. And the internet was kind of like, oh, like she's such a sore loser. I'm like, she's pissed off. What are you doing? You're gonna be like fucking happy. She just lost. I mean, yeah, right. What are you supposed to do? Do you lose the major final? I don't think. Yeah. Yeah. Let me sign the camera lens. Like loser. And by the way, I don't think they're wrong. Like she's been salty and defeat before. Yeah. I don't know, but I do think there's a double standard. Like if someone walks off after losing the NBA final isn't glad, hand, you know, we get credit, they're too happy. They're, they're, they're, they're dabbing up the people they lost to. It's like, all right. Well, they broke stuff. They shouldn't be a saw. I'm like, what the fuck do you want? Oh, I thought, I thought the other thing you're gonna say is like, we're pocketed. It doesn't give anything up. She doesn't show any emotions. I don't want someone like to show emotion, but I want we're pocketed to show more emotions. Like ballerspeak. Like whatever. Just let people live. If she had been, listen, the mistake she's made before and we called her out on the show about it is being disrespectful, salty, or taking credit away from your opponent in a public fashion. I don't care what you say to your team. I could give a shit. Or if you're annoyed at a camera guy, like filming you while you're trying to, whatever, whatever. You guys have done worse things at your jobs. Yeah. You know, so, but like if you don't, as long as there's a base level of respect for who you've played and what you've done and what they've done and all that, like I don't, whatever. You break a racket. I don't, I don't, whatever. I'm not gonna, I mean, I can't imagine actually like, I can't imagine being an adult, seeing that and then going to a social media account and be like, I can't believe she broke her out. Come on. What are we doing? Thanks for listening to Served. We will be right back. Summer's winding down, but we've still got plenty ahead on tour throughout the fall with stops across the US to Asia, Europe and back. And I know many of our listeners make the trip too. I just did the same thing, experiencing Wimbledon Village from a fans perspective. And the best part was that I got to experience the tournament like a local by booking a place to stay on Airbnb. Teggy Sean, it was your first time in Wimbledon Village. What do you think? Oh, it was great. You were talking about your favorite sandwich there for months. And when I finally tried it, it lived up to the height. We were on the heart of the action. So we got to bike around a bunch, but your spot was a quick walk from our house. The setup was perfect. That's right. It had everything we needed to make us feel like locals at the tournament, proximity to the grounds, great shops and restaurants all around and enough space for the family to make the trip to. But here's the thing. Great cities are about to experience an influx of fans making last minute travel arrangements to catch the action live. And that's exactly where you come in. 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Next up, I want to tap into our eight sleep sleeper picks. We gave a few of them in different rounds. You know, and we had some great ones. I had some great ones. But I do think you're going to try to get away with this again. No, no, not maybe, maybe I am, maybe I am. But we had, I want to ask you guys right now list some of the names that we put out as a sleeper picks, both from the draw show and then throughout the course of it. You know, which of these sleeper picks are sleeper picks that woke up, right? Who is somebody that we think is going to make the next step now? They're no longer going to be asleep woke up, meaning like they're no longer going to get good sleep or woke up like they're not dead. Well, we don't know. They're sleep scores like you, Andy. Right. You have great sleep scores to tell us about. But here's some of the names we had Alexander Blocks. Good. Rafael Hodor. Terrible. Brandon Nakashima. Terrible. But Mikkelson played great. Like he got Hodor Hodor. I don't know what Hodor was that. That was weird. That was maybe the weirdest result of the year. Nakashima just got beat front to back by Mikkelson. I watched that entire match and Mikkelson played phenomenally well. Go ahead. We had Flabio Kaboli at one point. We had Taylor Townsend shout out. Yeah. She did great. That worked out great. Yeah. In singles two. That's the same. Yeah. We had it through and everyone was like no. We had Quinwen. Chinwen, which I was corrected several times in the media room. You had what? Chinwen and Michael Zhang, not related. So you're doing it again? Yeah. I picked both. You picked Zhang so that's why you're trying to I picked Zhang. Oh, that's good. Get you for the price of one. Produce a Quinwen back at it again. Chinwen. I thought we covered. I thought we produced Chinwen. I thought we were done with this. You know what? I loved about her, by the way. Yeah. Top five players. The fact that her name isn't Michael. Yeah. Well, I love how we can't get away with the cheating. Just say queen. And we all feel hip and we sidestep any pronunciation. No. She had to qualify, right? She won these two just extraordinary matches. And then she won that set against Robocona and then couldn't close. And she left a tournament for which she had to qualify. She's reestablished herself. She reasserted herself. She won matches down. Love five and two sets in a row. Again, two to I mean, just remarkable event. She couldn't close that quarter final. And she left the grounds kind of bittersweet. This is the most awesome sport, but also the cruelest sport. You go from the qualifying draw to the quarter finals. And you're not doing cartwheels when you leave because you're still stung by your inability to close out the player that would eventually win the title. But she is back. And that's good for everyone starting with her. Yeah. And also I just love the she said some I don't get it wrong, but that she said something to the effect of I don't get to masquerade around the ground. around acting like the ranking I was. - Yeah. - She's like, I'm in Qualies. I'm going to play Qualies. That's just, that's what you do, you know? What it was, we are who they thought they were. - Yeah, yeah, yeah. - Yeah. - Yeah. - Denny Green. We are who we thought were. - Yeah. - We let him off that. - I like it. I thought her, I thought she was like very pragmatic about the whole situation. - Yeah. What about Brandon Nakashima? - I mean, he had an unbelievable summer. - Yeah. - There's no, you know, you look at, Nak from, you, I always like to backtrack 12 months and not make it a, a two hour judgment. You go back a year and he's what, 50? And now he is borderline, I mean, he's in the top 20, borderline top 15, probably not a lot coming off. It's a net positive. It's not as if Mikkelson beat him and then laid an egg. I mean, Mikkelson probably should've been in the semis. Mikkelson played great against him, like great. So if I'm Nakashima, I'm disappointed in the result, but I don't think that for a second, that overrides, you know, semis, final semis, Washington, Canada and Sinsi. I don't know, I mean, I think people would talk, I mean, it doesn't, you know, I don't think it hurts the way we view him moving forward. I mean, obviously he would've liked to have gone further. I mean, you would've, you know, if you would've told me neither Nakashima or Jokovic in that section, get to the round of 16, I was struggling with that choice. What about, what about Hodar, Hodar and Hodar and Arthur Feast struggle to win games at some point? Yeah, Hodar was that scoreline against, that was shocking. Mm-hmm. And I don't, I mean, they gave him every chance. So I don't know, we'll learn more as it goes 'cause I'm assuming if there was an issue, we'll probably hear about it down the road. He was not going to tell us that he was not feeling what grade or not 100% during that press conference. It's simply hard to believe that everything was okay. In that matchup, based on what we've seen for the last six months, which is like a meteoric rise through the rankings, that was the most shocking scoreline of the year potentially. Losing, I'll get it wrong, one, two and two, you know, to a qualifier who, like, not as if the qualifier has like massive weapons. You know, Boo's great, he's fun to watch, he's a great story, but I mean, it's two one and one. Sorry, I was giving credit. Listen, Hodar Feast, Feast, we know the upside, we saw in Cincinnati, now where he is extremely unproven is in the best of five format. Now, I don't know if that's mental, I don't know if it's physical, to be fair to this kind of discussion, he hasn't played a lot of Grand Slam tennis as like a good player. He's missed a bunch of slams for someone who's really young, he has not played in this format. He was up a set in a break, I was watching it, again, Sitsapas, it looked like it was done over. See ya, you know. - According to the ATP website, he's played 21 Grand Slam matches in his career. - Yeah, I mean, it's not like eight, ten. - Did he win a match this year at a major? 'Cause I know he missed two of them. - He did, he won in the first round of Wimbledon, he won first two rounds of Rollinger Us in first two rounds of Australia. - I mean, 11 and 10 all time in best of five matches is not great for someone who has aspirations to be like top three in the world and who has the upside to be top three in the world. Now, do I change my entire world view of him because of it? No. No, do I delete the flashes that I've seen from him? No. Do we need to figure out the pacing of a best of five match? Do we need to figure out how to deal with expectations? I always say, I think expectations are the hardest thing in sports. Now, the hodar thing I have no explanation for, I have no clue. Feast got into a dog fight and got a little tight and we'll see if he can handle the longer format moving forward. He's a massive question mark in slams until he's not. - I mean, he's 20 and five and 1,000. - Yeah, I mean, there's no, it's there. - There's a very clear divide between his results in best of three versus best of five. - Yeah. - That's tough to argue because of like math. - Yeah. - Yeah. (laughs) - John, you had written us some of the best moments. You were writing text and Sean. You know, I wanted to hear what you guys thought were some of the best moments. - Oh man, there are a lot. All right, I'll go first. Maybe Andy will give me his two. I thought, one of my favorite ones was, I'll tell you a funny story. Carlos leaves the court at whatever it was, 330 in the morning. We can save another time, whether a serious sporting event ends when the like Peele pastropedic infomercials are running. But it's after 330 in the morning, Carlos leaves the court and he's got this grin. It reminded me of like a great UFC fight. A great, basically like, I wish I had won that, but my God was that fun. Defending champion, he's coming back from, he loses this heartbreaker of a match. He's not going to defend his title and he has this ear to ear grin as if to say like, God damn, that was fun. His overarching emotion was it was fun to be part of that. So I was talking to Eric Booter. I hope he doesn't mind me telling this story. I was talking to Eric Booter, I could turn him a director. He said, he, it was like after four in the morning and they don't see Carlos and he and Craig Tylerly went into the locker room and they just want to make sure everything's okay. Everybody wants to go home and Carlos stands up and he says, just his word. Thank you for the stage. That's how he viewed it. And he had this huge smile on his face. He shook their hands. Thank you for that opportunity. He had so much fun losing a five setter and failing to defend his title, just being out there. And then apparently sort of made the rounds and he thanked the practice desk and he made sure everybody got a handshake and a picture. It's 4 30 in the morning at this point. He has lost this title and he couldn't have been happier. Not because hey, the wrist is healthy. Just I so enjoyed the purity of that competition. That is the emotion that's going to crowd out any disappointment I have in losing. I think that's such a great insight into him. And it just, it's one of those snapshots that I will, Guy loses a five set or a three 30 in the morning and he makes it seem as though it was just a pleasure to have had the opportunity to do that. That's something that will stick with me. It's like he skips all the miserable parts of tennis. It's supposed to be jaded. I gotta be honest. I didn't like, obviously worked a ton, got to talk to a ton of people. I didn't have on my bingo card. Someone not knowing who they played. Next in the quarter finals. I mean, that was unbelievable. That was unbelievable. And someone not knowing that they won the tournament. I didn't think those were, I didn't think those two things were going to happen. And not being in reverse either. Yeah, Carlos is telling you there's something to that. Carlos is a vibe, man. Like, I mean, great to have him back. All we want is him healthy all the time. All we want is center healthy. You know, I think we need to appreciate who was actually there in winning. Yeah. In the moment. Let them have their space and moment and not be in a rush for the next conversation. But yeah, I mean, it was such a big deal that he was a storyline in this tournament, right? He comes back in the air in the place, all changes. Everything changes. Yeah, vibes. You've a favorite snapshot for you? You know what, you know what match was one of my favorites of the entire tournament was Yala and Yovic. Oh, man. It's like, okay, do you want two prospects who could potentially play in the business end of a slam one year? Yes, do you want to give them, you know, essentially their first real big night session stage and let them carry it? Check. Do you want them to be gracious, classy, and compete their asses off? Check. Do we want to raise their profile? So therefore, we have, you know, absolute mega stars in the game, yes. Do you want one to be just humbled by the victory and one to be gutted by defeat, but in the right way and still go hugger? Yeah, they did themselves such a service. That was a great, that was my primary favorite moment of the first week, you know. Obviously Ben, you know, kind of lighting it on fire and the energy on the grounds of, is this going to happen? Are we finally going to get there? Added a buzz that it went from, I mean, I guess the entire US Open has gone from tennis event to like cultural event, but you know, Ben certainly ignited it, you know, with the match against Carlos. Even if you, it had this thing where if you saw it, it was great. And then if you didn't see it, it had this mythical thing about it where it's like a finished at 330. It didn't be Carlos, you know, it was like, like Wil Chamberlain's going 100 points. It was like, it was kind of great both ways. You know, we had to do an emergency pod 'cause I was sandwiched, so I had to sleep at some point during the two weeks. And so we had to get up and, you know, we got it, we got to get up in the morning. I don't, don't agree with me in that. That's where you were gone. Sean and I got up. You were, you were snoozing. I entered my clock if I was still snoozing. - Yeah, so we got up and did it in the interest level just in that show for an eight minute thing where I looked like I had been in a fight. - Yeah. - Was, was amazing. I mean, but those are the things that create crossover for our sport. Like, and I think it's at a level that I've never seen it before. - Yeah. - Totally. - Do you know, by the way, on that topic, do you know what's going on at the National Tennis Center today? Usually the Mondays when you start taking apart bleachers [BLANK_AUDIO] cleaning up, they're filming two different tennis scripted projects, I think one for Netflix, one for Amazon. I think sort of larger theme of all this, we all have our special moments, we all have our criticism, it's expensive, we can sort of get into some of the less appealing parts, but you take a step back and like, event with a capital E for tennis is not something to take lightly or to diminish. I've read this a couple times, I'm going to say it and we're going to get hammered. Can't wait. Uh-oh. It's the biggest sporting event in the United States. Oh, easily. And everyone's like, Super Bowl. Yeah. I get it. I want to. This was three weeks of a Super Bowl size crowd during practice week. We're talking 80,000 people on site for practice weeks. I mean, we have, we have plenty of notes, I mean, for how they could even fill it more. I mean, it didn't feel like a watch party the way it feels like it wimbled in, you know, like they weren't pumping the audio because there's only one way in and one way out. So you can't actually, but there's other places on the ground to do it. And like, there were people were just walking around that weren't even in the semi-finals and finals, like they had chairs set up, you know, I mean, you, you could see it from your desk at ESPN, I mean, it's, there's still room for inclusion, for experiential location. And I think one of the biggest things that I have a takeaway from it is that it's probably the first word more than the second word in sporting event, right? And at the end of the day, there was a lot of moments in this that remind, that reminded us the beauty of sports. And I think also the one on one aspect, then also a little bit of the team aspect of this. One of them was, you know, after phone, Michelson's epic match, you know, this emotional moment between the American vet and a young and upcoming star where he, you know, Michelson in the embrace lost it a little bit. I was so happy to be on the call during that moment because it was like, you saw faux finish and you saw the relief and the joy. And then instantly for he, that lasted two seconds before his mind went to his buddy. It was beautiful. Not choreographed. There's nothing stage. There was no, you know, doing it for eyeballs. He literally stopped and then ran to his friend. I get like goosebumps thinking about it. It was beautiful with, y'all, y'all was the same. Yeah. But for the opposite, she went to a hugger friend and who was, who had won. One of the classier things and I, you know, maybe you can follow up on this because you have some insight also on how it came to be, but the teams being by the court, Benin's Vera of going and giving props to each other's teams, I thought was awesome. I love that. I really, really like that because it's respect. I love, I'm obsessed with these little, these little shows of respect. It's playing to people who didn't see it. What you mean? Like a student? Yeah. So the context. So once Vera took his time realizing that he had won, you know, all of a sudden you used to have to go up to the box. And so the winner would kind of climb and navigate and you, you don't really know where you're going. And then you kind of climb up there and, you know, you, you celebrate with your team and you have this moment of we did it and it's beautiful. Ben went over to Zverev's team after he had lost and basically congratulated them and then you paint over and Zverev is with Brian Shelton and, and team basically just paying their respects to, you know, two weeks of a, of a journey of which they could probably relate to a lot of the different pathways, you know, they had both finished a match at three in the morning. They had both barely survived. They had both, you know, it just, it, I liked it a lot. I love it when the respect that I get to see a lot when, you know, you're in a locker room or having conversations where someone's talking about someone else and you have those moments where your cup feels full because you see the fabric and the great stuff in the sport. The public can see it also. Yeah. And so those are the moments that I, I really enjoyed from, from this tournament. Yeah. And you might, you were saying that the boxes are there not by accident. Yeah. So, so this tournament they had the coaches boxes, they had four seats that were down basically right on the, on the sideline right next to where the, uh, towel boxes were normally they're sitting up kind of above the tunnels. So the coaches were a little further away and, and granted, so the, the family members and other people on the staff are still up top. But down next to court side, there were four seats and it said coaches box. And this is the first time they had ever done it. Eric Booter Act, the tournament director was telling me about it. Essentially, it happened by mistake that when they went to go do the mixed doubles, some of the coaching staffs for the mixed doubles teams like during fan week were like, all right, well, where are tickets to go sit? Eric went to go to the ticket a lot and group and was like, Hey, I need those tickets for the coaching boxes. And they're like, Oh, we sold them. We sold all those seats and Eric's like, what? We sold all those seats. And essentially, you know, he went to Craig, Tiley and they were like, all right, well, let's just move them down here. There's some HDA slots, like there's some other other slots over here that are supposed to be camera wells. Let's re rejigger those for the, for the mixed doubles. And so they added four folding chairs. They basically screwed together wooden like panels and put them like blue carpet, like the night before they just made it up out of nowhere. Like labeled it, you know, coaches box like two days later. But so then I think he said, move us team like sat down there like, we love this, like we'd like to have this for the actual tournament for the main draw. And then Booter Act was like, well, we have camera positions and like, I don't know. And he went to Craig, Tiley. And he was like, you know, I don't know if we can figure out and Tiley's like, I'm sure you'll figure it out. I love that. I think we should just do it. Like, what are we doing? Just do it. So like, literally, if you go up close to these things, literally, it's like a dude screwed them together like the night before. But so we wouldn't have had those moments that you just said if it wouldn't have been for them accidentally selling these tickets. And now it's going to change it. You know, Eric said that, you know, they're going to move them. So they're on either side of the opposite end from the Ump's chair next year. They're going to redo it. But it's now going to be what they do moving forward because it was such a wonderful content experience. But also just the interactions and players. Listen, the further players is great if they like it. For the team is great. They like it. I mean, let's let's be real. Great TV moments. Great TV moments. Like that's that and that is the driver of most decisions. We are a player centric until like there's a TV need, right? So I think this is great. I don't see any losers from it. Bingo Bingo. Let's go. Bingo Bingo. I mean, it was cool things, right? Like Tioffo's team was tossing him his towel. Oh, that was a fun hack. That's what you know. That's technically illegal for the record. If you read the rule book and you're allowed to coach, but you can't hand items during play. Someone pointed that out. Yeah. No. No. Trusted tennis or said that may not happen again. But no, it was great. You saw it. Sabelanka sort of taking salt. If she didn't have what she was waiting for that stage to be constructed, she could sit next to her fiance. You passed. Okay. So I have a question for you. We used to pass drinks from the box. You see like Novak's team, you know, making stuff and handing it down. What's the difference during play, during play? I'm just the middle man here, but name, name, our rules official says what nerd wrote for you this. Yeah, I know. You're right. It's a little bit of a wild wild. All right. Anyway, let's go. So I did. I mean, I saw after gosh, I forget which match it was, but one of the women players was like passing her racket to get it retaped, you know, like in between, like it was like, it's it felt as close to having like a dug out or, you know, a sideline and I enjoyed it from from a fan standpoint, even being there for Zverev's first two matches and being their super late. And he's walking over to his dad, like yelling and freaking out. Like, not sure what's going on, like the fact that they were like feet from each other, it just felt like a more intimate experience between team and player. The Served Challenge presented by ServiceNow is back at Labor Cup 2026. Daily winners will score exclusive merchandise prize packs and all participants will be entered into a grand prize draw for two full tournament ticket packages into four night official hotel stay for Labor Cup Los Angeles 2027. So get yourself the Labor Cup at the O2, step up to the baseline and show us what you got. We'll see you there. Lots of good moments. What are, do we have any, do we have, do we have bad ones besides someone selling faux out for being, for, being against the rules? I don't, I mean, some bad moments are just the heart, you know, the Madison Keys press conference was just almost like unendurably painful to watch. I give her a lot of credit for that. I'll give you a few bad moments. One is, and to their credit, the USDA was talking me throughout the tournament about things are going to work on this affordability issue and the reselling and the ticket master. We'll see what 2027 brings, but they are clearly aware that this is something that needs to be addressed. There are already a number of suggestions floating around. I thought the, I got, I got one for you, the, the Calci deal for the tournament. The tournament's signing a sponsorship deal with the prediction market, a national body of federation. Tennis has a huge max. I mean, one of my fundamental issues, we talked about this before, if the players can't use the product, I don't think everyone else should be able to benefit from that. I would say the Calci deal is something that USDA really needs to look into it. I was told this kind of came together at the last minute. I don't know if I believe that. You cannot have a product that the players are forbidden from using, and the tournament can make money off it. You can't have a product that goes to the integrity of sports, and I was really disappointed the USDA made that deal. So in order to have an opinion on this, I need to throw us onto the bus first. We did little segments inside of our show. Last year there was like three minutes, and we took a check from a betting company. It felt disgusting, and we said we're never going to do it again. I didn't like it. I didn't, you know, when you hear about the threats from the players and all that, I go, this just doesn't feel right. So we have been offered on this show more money than we ever, ever, ever really get from these companies, and we've been consistent with that made us feel it, and we don't want to do it. Now, when all we hear about, and they launch committees about committees about committees with how to solve match fixing, it's not to, it's not to make it more powerful inside of your sport. When you have committees about how to protect players from online abuse that largely stems from gamblers, I don't know that you go be hypocritical and sign a deal that probably promotes that in a way that's outsized, right? I think there is a responsibility from the leading organizations of which obviously the people who run the US open are, you know, that and more. I don't know that they're struggling for revenue streams right now. I agree with them most of the time, and even if I don't, I'm not fully on board with all of their thoughts, I understand their reasoning most times. This one's a complete fucking mess for me. Well, I think the bigger mess, the compounding mess, I think, is that they announced this deal the day after Craig Tyler addressed the media, but then I think it was on the 31st of August. You know, they announced a deal right on the eve of everything starting. You know, a few days before that, a bunch of players were in hot water in the ITIA, said that they were going to be investigating their attendee, you know, they attended a draft king sponsored party that was thrown by, you know, a Miami knife runner, single part of this. Three Williams cocoa go off. Reena Sabelink, a mirror and Drave, even least Taylor Fritz, they all, they all attended this thing and the ITA is like, well, now we have to look into this. And then like two days later, they're knee capped by like, oh, just kidding, every single part of this. Yeah. And listen, we're going to get to the part of the show where I give the US open their flowers because I think it's the best event in the world. Yeah. Every single part of this deal is hypocritical. Full stop. That's it. And if they want to, if they can live with that, then, you know, whatever, welcome to capitalism, right? I mean, the question is, is, is a predictions market technically not a better under the, I don't care. No one B and it's the same set of problems, everything that they don't like from the bedding companies is the same thing with this. I agree. It's the same issues. I would go for, I would go farther and say like, draft kings and fandals is that's, you know, you pick a team. I mean, this prediction market is a whole different level. They're New York attorney generals. Like, I mean, it's just, I don't know how you just, and yes, we, I think it makes it even easier for bad actors and tennis to, exactly. Exactly. That's the bad acting. Right. Even a standard, like, listen, fandals, great, you go bad with your buddies and 20 bucks a year. So it's like, great, entertainment. Fine. I know there's a wrong side of it. Anyone who makes a bet gets it wrong and then goes online and abuses someone else for their fucking entertainment or whatever it is is a piece of shit. The, the WTA has a threat matrix. So we're not, this isn't like, hey, hey, learn how to hit a backhand. This is like a threat matrix that the WTA has. And yet another, yeah, all right, let's, but we'll move on. We will not be taking, yeah, we can only control, we can control, but let's, let's be clear. We're not in this game. We're on our sixth no from a couple of those companies and it's just, I, we're not doing it. Yeah. I think, I think one last thing we should probably touch on, which, I think John, we haven't had a chance to talk about that. This is just, you know, match lengths and everyone complaining about everything going into the middle of the night, you know, and trying to solve problems and we've talked to a bunch of people, you know, from behind the scenes and around the scene, you know, it's, is, do we start the, do we start the clock earlier the way the ATP does? Do we do, you know, less, less time? Do we study how many serves there are and actually create like a math of like, how long that clock should be? But ultimately, at the end of it, right, it's just, there was a lot of really great matches that happened to go long and there's no way to predict, you know, a three and a half hour doubles match between, you know, with two iconic sisters would lead to matches being squeezed into the late evening. Yeah. But this is also part of what makes the US open special. So I'm just curious. Let me give you, let me give you a quick one, only because it comes from someone I have such high regard for. This isn't just somebody spitballing, Jim Courier, in an interesting suggestion, I thought, which is basically like, we're not getting rid of best of five at majors. We want to have a men's and a women's match and you sort of go through what, what can we change what we can and what he came up with was no ad scoring, that it's not the points that are longer and it's not even, I mean, it's, it's the, the ad, the doose, ad, doose, get rid of, if you really want to address this problem and you are not willing to change the best of five format and you don't want to have one night match and you go through all the checklists, the one thing that you could give is no ad scoring, let's solve this. In no small part because it's Jim, who I have great respect for, it's not just someone spitballing. What do you think of that, Andy? Yeah. I mean, I, I like rarely disagree with Jim. I think there are a couple, I don't, I don't, I get kind of, when everyone's like, what's the thing? I'm like, there can be a lot of things. Like it doesn't, we're not, we don't have to stop at this suggestion. I think it's a great suggestion. Now, I, you know, how that looks in real time and the purist in me and all that, like those, those are for another day. But what I get annoyed at is you won't see someone like Jim, so this sucks, fix it. Like do you have any suggestions? No. So you, you have something. I, I've said on this podcast, I don't know that we have to schedule every quarter final match on Ash. It's, you don't have to, there's plenty of precedent with a lot of other tournaments, not scheduling, quarter final matches on Ash. That, that prevents or largely gives the option of preventing the squeeze into the night session where, you know, there's largely one way in and one way out in Ash, aside from a couple little side halls for, you know, different ticket holders, that would save. You would save from going over on certain days. So I do know this for sure. The USO is actively looking at this very hard. They're talking about putting together a committee of tennis minds just to kind of get pragmatic solutions. I think we will see some changes before next year. So if you're throwing your toys, just throw them a little lighter. I think there, I think there's, there's probably, I don't know that there's a, a perfect fix. How do you fix long matches, drama, I mean, they've already, they've already, you know, matched tie breaks, right? Like, we've shortened the format for Mumble then. We've gone from, you know, an extended format where someone can lose 16, 14 in the fifth or 21, 19 in the fifth or whatever to, not that, right? So I think, listen, as the sport evolves, we evolve with it. It's happened throughout time. We used to not play tie-breakers at all. You played every set till the finish, right? It's an ever changing thing. They know it's an issue. I expect there will be changes or adjustments before next year. Is it fun? When you play to a foot? No, that sucks. It ruins it. Like, it's the worst. Someone had an interesting point. I mean, this is a global sport and, hey, if nothing else, all of Spain woke up in as much as Spaniards wake up before 9 a.m. But all of Spain woke up to Carlos Alcaraz playing this spellbinding quarter final match. Are we at the point where we throw the event its flowers? Yes, go. You have, you have to do something important in like three minutes. So you take it away here and we'll wrap it up when you have to go. It's so crowded. No one goes there anymore. I think if you take a step back, have you guys ever been to a sporting event, a concert, some sort of performance where it's ill attended and the fans are indifferent? It's really depressing. It's really not where you want to be. The USDA and the US Open, they've got some issues. I mean, the affordability problem we talked about, I mean, it's not perfect. It's wildly popular. It's three weeks long. This is a celebration of tennis. I don't mind if they're influencers there. I don't care. I don't think it's cool that they have ring lights when Naomi Osaka is serving. That's it. 10 seconds to say, here's why you behave. Here's some decor. I've just bear this in mind. Respect the athletes. So otherwise, I don't care. And I think you get to inside the tennis bubble and people are complaining. And the US Open's lost its soul. And I used to, you know what, big picture. This is what health looks like. And you manage growth and you have, this is a gentrifying neighborhood that's becoming pop. And it's not without friction and it's not without issues that have to be addressed. But I think you go to this tennis tournament and it's hard not to walk away saying, you know what, it feels really good that more than a million people understand how special this sport is. I know some people are there for the $23 drinks on the Instagram. I would say many more are there and emerge with a heightened appreciation for half volleys and lefty kick serves and everything we love about this sport. I think we're doing okay here. And the other thing is, is the first time you watch tennis. Did you understand the nuance of a half-folly? Not a single person did, right? Or you understood it less than you did after you watched it for two years. We're not allowing for fans to be introduced from all of them. - Still wanna know with the mic. - Literally, our entire show is people who are into tennis like hardcore in the last three years. And you're telling me that that's bad for the game? - Yeah, it's a big tent. - Fuck outta here. - Welcome everyone. - Yeah, welcome everyone. - Yeah, and guess what happens? When someone comes this year and doesn't know everything about everything, and they come back in year five, and then they bring someone else, I mean, do we have to explain the snowball effect of fandom? Listen, like you said, turn off your ring lights, learn how to watch a tennis match, learn why it's done a certain way, it's a sensory, right? We hear as players before we see, the first tell is hearing. So we actually need to be able to hear that, right? We have to track a little ball through space in less than a quarter of a second when it's hit 150 miles an hour. If we have some light in the corner, that affects all of it. That's it. - Mm-hmm. - Otherwise, welcome, let it rip, Tater Chip. J-W, you get outta here. - Thanks, boys. - See ya. - See ya. - See ya. - You tell everyone, see ya in London. - All right. - See ya across the pond. We'll be right back. - Oh. Thanks for listening to "Served." We will be right back. This episode is brought to you by ServiceNow. Look, I have my dream job. I watch tennis, I think about tennis, I talk about tennis, but even dream jobs have not so dreamy parts. The stuff that gets in the way of the actual work. That's where ServiceNow's AI specialist come in. They don't just tell you what you should do about your busy work, they actually do it. Start to finish. Case is closed, request handled, no extra work for you. That way, you and your team can focus on the work that matters, which for me is explaining at length by tennis players are the best athletes on Earth. Sorry, everyone else on Earth. All right, we're back. Welcome to "Served" brought to you by ServiceNow. What do you got, Mike? We just wanted to rip through some of the other US open champions. You know, I think it's pretty amazing. They throw an amazing three week event. There's tons of tennis going on around the grounds. There's wheelchair, there's mixed doubles, there's doubles, you know, both men's and women's. We had Alfie Hewitt, Defeat, Takeda Oda. Alfie gets his fifth US open singles title and 11th slam singles title all around. Oda was going for the calendar slam. He's only 20 though, I'm sure he'll be back. We had on the boys on the junior side, we had American Marcel Latak, unceded 17 year old he beat Guto Miguel. I think that's how you say his name. Who is the, was the number one seed and the world number one junior. So that was quite an upset. Guto's actually going to go pro after this and Latak is going to head off to Stanford. We had Sun Sin Iran, she won. She was her third straight slam final. Finally winning. She had lost Wimbledon and Roland Garros earlier, so shout out to her. All right. Shout out to all the champions. Yeah, listen, late nights and sponsors that we disagree with. Right, that's, you're going to disagree with your friends. It's part of it. I saw three weeks. I had a front row seat in a lot of different, I was wearing a lot of different hats. It's the best sporting event in the world. Three weeks of interest that you almost can't account for because it is so, the demand is so outsized. I don't know what else can do it. I don't know, I don't know that a sport has ever been bigger. I don't know that interest. I don't know that first time fans, I don't know that any of these things of which we would dream for. And then when they're in front of us, we like start to criticize. I get the secondary market of things. I get all of these things. You have to, there are going to be things that come along that you have to fix along the way. Simply. You're not going to be out in front of everything. This is the best sporting event in the world. I can't even imagine, like, tiley and boot rack and court. I mean, I just can't even imagine all the stuff that goes into putting on not a one-time event of this scale, not a season where you have eight home games. Not a season where you play in, you know, it's the same team in the same venue and you have visitors. Not the same time zone where you're set every time. Accounting for scheduling for the Philippines and scheduling for South America and then trying to wedge in Carlos in Spain and I cannot explain to you all the stuff that goes into this melting pot of an event. I get stressed out even thinking about all the decisions that have to be made to put on this event. By the way, this year was a construction site. Yeah. It was a mess. I was getting caught. I was worried six days before the event is like, this is going to be a disaster. Next year is going to be amazing. Yeah. It's all going to be done. It's all going to be new. I mean, just props. I don't know how the job gets done. Every year, I leave and I'm like, I don't know how they actually operated the event at that scale for three weeks. It's not super bowl. It's not a day and you're planning four days of activities, you know, going in and, you know, it's 60, 70, 80,000 people. That amount of people is on site every day. We had 75,000 people a day during fan week. Amazing. Like, it's just simply the best sporting event in the world. Scale, size. Listen, are there bumps? Yep. But when the bump is the demand is so outsized, we have to figure out how to make it accessible, you know, because the markets have pushed it so far. I don't know. Worst problems. That's a good problem to have. Like, I understand people that get priced out. I get your anger. I want, listen, if I wasn't privileged enough to be in the seat I'm in, I'd be pissed if I couldn't go. And I promise you, you have my word. I swear if there's anything I'll try to always love with you, they're trying to deal with it. Every year there will be a post mortem on this, this tournament, and they will try to figure it out. Whether it's late night finishes, whether it's, you know, one, if you're bitching about influence, I don't, whatever, like someone buys tickets, they can get, they can give them to whoever they want to give them to. Yeah. Like, welcome. You can give, you can give anything that you own to anyone you want to. It's, it's actually a New York law. Yeah. Like, you can, yeah. Well, it's actually just, yeah. Like, you may not like it. But it's not. They have to be transferable. Yeah. Because I hope there's some fix I had, you know, it was lucky enough to spend some time with Tiley. They know, they know the issues. There are smart people creating a lot of revenue for this game, and I think they will address the problems. I mean, for me, it's, it's, imagine what a lot of people seem really upset, you know, that there wasn't a lot of foreshadow or foretelling of some issues, right? And some of the issues were construction sites, and some of the issues are, you know, it is the site is what the site is for now, and they're working towards things. But then they think about all the problems that they did solve, think about all the things that you go there for, and it is a wonderful experience. Yeah. That's like you have a similar drink. You have a similar drink, and it also has fruit in it. So it's like kind of healthy. Yeah, it's kind of healthy. It comes with three little things on it. But like, all the things that they have solved for that they don't get any love for. I think that's, that's my takeaway is that the event, even in the two years now, this is my third year going, it has changed. I can't imagine for people that have been going for a lifetime, I can't imagine for you, which we're going to get some insight, you know, in our Q&A Andy from the fans that had questions about, I can't imagine for you as somebody who played it as a junior, what you see as it, it has become now, you know, just as a player experience. And so one of the controversies when Arthur S.J.D. was built, he was actually talking about, there's a Johnny Mac, the other night we did a, a little thing. And he was concerned about it then is that they overbuilt it, and it was too big. Oh, wow. And it was going to drown out the, the, the, the vibes inside, because if it's half empty, how do those matches feel? Everyone wanted to keep it. It was the, the old center court was full and it was so lively and you're going to ruin it and you're going to make this hollow vessel. We always forget about the shit we got wrong. Yeah. You know, onto the next problem. U.S. Open, I'm just happy to have any association with the tournament, I don't know, it's a privilege to be on site, it was a long three weeks, it was a fantastic three weeks. Mm-hmm. The good far away is the bad. Mike, what else? Well, our, our last bracket challenge of the year is over, which kind of makes me sad. So this is kind of makes me sad and our, our ATP bracket winner was Lucas Bachman 415 with 1860 points. Our WTA bracket challenge winner was Enrique Lopez, 2070, he had two thousand seventy points. It's pretty good. It's a big number. And then he also was our combined bracket challenge winner at 3,644. And the group wanted me to put this in here. The serve team. So Andy Kim, JW Blair, Andy, you won the WTA bracket. Oh, congratulations. You won the ATB bracket. Congratulations. The one, sir, you won the combined bracket challenge. I didn't even have Rebok and I in the tournament. How the hell did I win anything? Yeah. You guys must have been terrible. But the, the, the real from the top ropes, that was just the talent. Sophie, social sofa, won all three of the internal served through challenges with a combined score of 3,331, or 3,011. Sorry. So that's pretty good score. Shout out to all of the people that entered. We went from having 3,000 entries to it looks like, gosh, a combined 15,000 plus entries for the U.S. Open. So thank you, everybody, who put in their brackets and we will be back next year. And we also have our winners for the served calendar slam because we tracked everybody. Oh. LaRue won the men's, de-cubed won the women's and Teddy bear just sweeping in with 12,000 points. Can we do something combined? Can we do something for next year? Yeah. I want to put monster prizes on this thing. Okay. Like, like big, either money, something. I'll look at it because we have international users, so it kind of makes it a challenge. So what to figure out what that is for cash. Where there's a will, where there's a will, there's a lawyer, and then there's a way. Got it. I guess before we sign off, we're on the road again. Yes. This week we have a special Q&A and we have a special love all. But then next week, we're on the road. We're gone. We're back. We're doing four live shows from the Laver Cup, plus a special recap. These will be the 24th to the 27th in London. You guys are going to love the O2. I like you from London. It's crazy. That's going to be fun. It's going to be really good. We'll be in the fan zone each morning doing a pregame. We'll have special guests, including one Andre Higgessey, one Janik Noah, Max, Max that is coming by. It's all fun. We might have a night. Or do we have a night? Oh, really? What are you saying? We have a night. Oh. I know what that is. Yeah. I know what that is. Yes sir. If you don't. Yes sir. Doon-in. Hey. This has been Sir. Brought to you by ServiceNow. Bye. I have my dream job. But even dream jobs have not so dreamy parts. They don't just tell you what to do about your busy work. They actually do it. To learn how to put AI to work for people, visit ServiceNow.com.

Podcast Summary

Key Points:

  1. ServiceNow’s AI Specialists automate busy tasks, allowing teams to focus on meaningful work.
  2. The US Open is highlighted as one of the largest and most influential sporting events globally, with deep fan engagement and emotional highs.
  3. Key moments from the tournament, such as Carlos Alcaraz’s emotional loss, Nadal’s heartfelt reactions, and players showing mutual respect, emphasize the sport’s human and emotional depth.

Summary:

The transcript blends a behind-the-scenes look at the US Open with a promotional message from ServiceNow, emphasizing how AI specialists can automate routine work to free up time for more impactful tasks. The US Open is celebrated as a monumental global event, marked by thrilling matches, emotional player reactions, and profound team camaraderie—such as players congratulating each other after matches and showing respect despite competition. Highlights include Carlos Alcaraz’s joy in losing, the dramatic match between Ben Shelton and a young star, and the emotional embrace between players after a hard-fought match.

The show also reflects on the tournament’s impact on fans, noting that first-time viewers often develop a deeper appreciation for the nuances of tennis over time. While acknowledging issues like player-only betting sponsorships and late-night match scheduling, the overall tone remains celebratory, emphasizing the event’s unique ability to unite fans and players. A key takeaway is that the US Open is not just a tournament but a cultural experience, fostering community, respect, and genuine passion for the sport.

The segment concludes by reinforcing ServiceNow’s value proposition: using AI to streamline workloads so people can focus on what truly matters—like watching and celebrating the game they love.

FAQs

ServiceNow's AI Specialists handle busy work automatically, from start to finish, so teams can focus on their core responsibilities without extra effort.

It streamlines tasks like case management and request handling, reducing manual work and allowing teams to focus on strategic, high-impact activities.

The US Open is the main tennis event featured, with discussions about champions, memorable matches, and tournament logistics.

Players highlighted include Novak Djokovic, Carlos Alcaraz, Jannik Sinner, and Aryna Sabalenka, with special attention to their achievements and match outcomes.

The show criticizes the tournament's deal with prediction markets and ticket resale platforms, calling it hypocritical and potentially harmful to player integrity.

A proposal to eliminate ad scoring in matches is suggested as a way to reduce match duration without changing the best-of-five format.

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