20 Years Wholesale Experience Explained In 75 Minutes | Flipping Mastery
74m 12s
Jerry Norton presents a detailed, step-by-step framework for negotiating and closing real estate deals effectively. He emphasizes that success comes not from desperation, but from consistency, trust, and a structured process. The framework begins with the seller naming their initial price to establish authority, followed by four discovery questions that uncover motivation, urgency, and decision-makers. This leads to a pre-commitment to approve an agreement, setting psychological momentum. Price negotiation is reframed around benefits—no repairs, all cash, and fast closing—making the offer more appealing. The as-is value is determined using a simple average of Zillow, Redfin, and Realtor.com data, with exit prices based on property value ranges (e.g., 35% for under $100K). A key strategy is anchoring with an unrealistically low price to solicit a "no," allowing for iterative negotiation and closing the gap. The final offer is presented as a firm, high-value deal that feels earned by the seller. The process is designed to be practical, scalable, and applicable both over the phone and in person, with in-person meetings proving more effective due to deeper trust and stronger contracts. Norton stresses that every step builds credibility, reduces emotional decision-making, and ensures the investor maximizes profit while solving the seller’s real problems—making the process both profitable and ethical.
(upbeat music)
- Hey, it's Jerry Norton.
Welcome to the Whole Still Hotline podcast
and the Flippie Mastery Breakout.
We wanna know how we're doing,
so please leave a comment and give us a rating.
- Can we give it up for the one and only, Mr. Jerry Norton?
(upbeat music)
- Thank you.
What I wanna share with you now over the next hour
is gonna be very much on the technical side,
which I love.
I love really breaking down and getting to the steps
and the processes of how we do things.
So this is really my element.
I love the high level mindset stuff, that's great too,
but where I feel like I can really bring something to you
is to take one component or one aspect of what we do
and really deep dive it and really give you some value.
So, sound good?
I'm gonna be talking about what I think
is one of the most important skills you can acquire
as a real estate investor.
And that is the ability to close deals.
Negotiate and close deals.
Now, that skill is not mandatory.
You do not have to learn how to negotiate and close deals
and you can be a highly successful real estate investor.
Somebody else can do all of that
and you can just get into the deals.
You could be on the finance side.
You could be buying those deals from somebody else
who negotiated and closed that deal.
So it does not have to be what you learn to get good at,
but having said that, this skill transfers
over into every area of your life.
It transfers over into everything.
And I'm gonna show you this framework,
I like to call it, of how to negotiate and close deals.
I mean, I use this to convince my wife to have sex with me.
I mean, like, you use it everywhere.
It's great.
But I wanna break this down.
And when it comes to sales or I'm not gonna use it,
'cause that's pretty broad,
I'm gonna use it as negotiating close or just close deals.
This framework or that ability to do that,
that skill set to do that is very much an art
and a science.
And so what I'm gonna do is I'm gonna try to show you both.
I'm gonna show you the science, meaning how and also why.
The why part of it is the art of it.
It's understanding why are we following this process?
Why is this step before that step?
What is it that I'm trying to accomplish
by doing insane these certain things
or following this certain order, fair enough?
But honestly, it's the art of this
that is the most, it's the hardest thing to learn
'cause it's the nuance of it.
But it's also, and it's hard because it takes time
and practice to get good at it.
But first, if you don't have the right framework,
if you don't have a sales process, we call this,
then you're just floundering.
You're out there talking to sellers
and you're trying to put deals together
and there's no real congruency to what you're doing.
Whereas when you have a framework,
what does that allow you to do?
Consistency, predictability, yeah, you've got guardrails up,
you know where you're going, you know what you're doing.
It allows you to overcome objections more effectively.
It just allows you to do the whole thing so much better.
So let's get into this.
I've broken this down after talking to over 10,000 sellers
in 21 years of doing this.
These are what I would call the eight steps to do this.
So I'm gonna actually show the steps.
I'm gonna give you the exact language that I use.
Now you're gonna need to what, with this script,
let's call it, what are you gonna need to do?
Adopted into your own, right?
But it'll give you a really good baseline, I hope.
You can copy it verbatim, but you've got to make it
at least, you know, in your own way.
Because here's the thing, guys.
Closing deals is about asking the right questions
at the right time and with the right tonality.
That's sales, that's closing.
Right questions, right time, and right tonality.
So let's go through these eight steps.
And then I'm gonna hopefully have some time
at the end to answer questions.
We have to end it at 12, right?
Okay.
All right, so step one, right out of the gate,
and where I'm gonna take this guys is I'm gonna start
from the initial conversation with a seller,
and this is mostly with residential real estate,
but I think very much this transfer's over
into commercial real estate.
So you guys that are doing, you know, RV parks
or whatever, this transfer's over,
but it's very, very specific to direct the seller,
residential property, and from the initial conversation
that I have with a seller.
Now I'm gonna assume that there's been a pre-qualification,
and the only pre-qualification I want you to assume
is the seller said they're interested in selling.
That's it, okay?
So assume that the seller said I'm interested in an offer,
and that's where this is picking up.
You with me?
I'm beautiful.
Okay, so the very first thing I wanna do
is I wanna get the seller to give me their initial ask price.
Now why?
No where to start, why else?
Find out if they're serious.
Those are all great ideas.
Okay, there's an old proverb that says
he who names the price first loses.
Very much true, but why?
We're gonna get to that, so he said motivation or pain.
That's not why.
We're gonna get to that though, that's one of the steps.
Pardon?
That's a ceiling, that's true.
Here's power from being the price.
Okay, you're in the right direction now.
Okay, this is a psychological move.
Okay, because right out of the gate,
I need to set myself up in the conversation
as the authority figure.
I need to be in charge of this call.
I need to lead the conversation.
I need them to know that I am the person
of authority in this conversation.
And when you ask the seller what price do you want
for this property, you are positioning yourself now.
It changes the entire dynamic of the conversation.
I don't care what they say when I ask them this question.
It does not matter what they say.
This is a power move.
This is a chest move right now.
And you have to get the seller to name their price first.
It puts you in the right position in the conversation.
It sets up the sale to happen in your favor.
- Aren't you also saying that you're giving them
the power of my saying that though?
- No, because here's why.
When you lead out and you say to somebody,
what price do you want for your property?
They are now responding to you asking them a question.
And you're setting the tone.
I ask the questions, you give me the answers.
I'm in charge here, not you.
You're chasing me, I'm not chasing you.
I'm the buyer.
I hold all the power.
I don't know if I'm gonna buy your stupid property.
It's a piece of crap.
You convince me why I should buy your house.
That's the, the message is you sell me
on why I should buy your house.
The other way where everyone messes this up
is you come across desperate.
I need this deal so badly.
How do I force a deal?
That's not the message we want to have in the sale process.
See the difference?
Okay, so here's what this looks like.
Mr. Seller, I'm excited to see
if we can help you out with your property.
Before we take a look, tell me what price
are you hoping to get.
Now I haven't looked at the deal, I haven't.
Have I done any underwriting?
Zero underwriting.
I don't even know where this is, what it looks like.
I don't know if it's a three-bedroom, two-bath.
I know nothing and I don't care at all.
All I care about is what price do you want?
Let's take a look, okay?
So step number one, get the seller named the price first.
Which by the way, going back to that,
what percentage of sellers will give you their price?
Literally right out of the gate in the first 30 seconds.
It's not 90, I wish it was that high.
About 70, yeah, about seven out of 10 times,
they're going to give you the price.
What are they going to do the other three out of 10 times?
You tell me.
You tell me, what price are you willing to offer?
Okay, because they also know that old proverb,
he who names the price first loses.
Right, now what do we do when that happens?
How do we overcome that objection?
>> We can make a joke and make a reason
like concretely low on it.
>> Well, we're not going to make our offer yet,
but I like where you're going, okay?
>> It doesn't just like that, that type of thing.
>> Say that again.
>> Change the subject.
>> Change the subject, yeah, I'll often go.
So I'll make a couple of attempts,
and then if they still won't give it to me,
I'll leave it alone, I'll move on, and I'll come back to it.
But I am getting them the name the price first, no matter what, okay?
So I might say something like, if they say,
well, you name the price first, I'll say,
or if they say, well, what price would you give me?
I'll say, well, I have no idea, I haven't even looked at it yet.
But surely, Mr. Seller, you have a price in mind,
and I'll tell you what, we can take a look right now,
and we can go down that rabbit hole, if you'd like.
But we might end up wasting a whole lot of time,
Because if you're way off from where I'm going to end up.
need to be we could say both of us a lot of trouble and just you know and the
call right now surely you have a price in mind and does every seller have a
price in mind of course they have a price in mind yeah they're just they
just don't they're just a little afraid to reveal it just yet you know they're
feeling a little worried about that but again that's only three out of ten times
if I follow up with that question and they say well I don't want to name the
price you know they give you other reasons I'll say okay well let's take a
look at what's going on and and then we'll look at stuff I'll ask a couple more
questions and then I'll go you know I'm sure that you got an idea of what
you'd like to get for this and I go back to it see what I mean okay so step
number two is now I need to do what I call discovery now I need to uncover
motivation I have to understand what's going on now the discovery process the
discovery process a lot of people overcomplicate this they make it this long
drawn out process you know this doesn't have to be this deep dive analysis of
what the heck's going on I've noted down to just four questions for me to do
discovery here's what it looks like question number one is this tell me a little
bit about what's going on what has you wanting to sell right now now what am I
hoping they're gonna reveal pain exactly I inherited this property and don't
want it I moved out of state and now it's vacant I'm trying to retire and I
don't want to be a landlord anymore that it's going to foreclosure in a week
whatever the issue is I'm hoping they'll tell me something revealing about pain
going on now what if they say something like well I'm just price shopping to
see what people will pay and I'll say well I'm not an appraiser I'm a buyer you
know if you want to know your value then you know go look at Zillow or hire an appraiser
okay so tell me a little bit what's going on question number two oh this is
another way to ask the same question I love this question this this is trying to
get to the same objective is I'll say I'm curious why haven't you listed this
property with a real estate agent I mean you said you want to sell why not
list it with an agent now why is this question revealing it's not that they
don't have an agent all retail sellers list with agents don't they why why does
a retail seller not a distressed seller a retail seller why do they list with
agents still paying for property data prop wire gives you unlimited property
data cops and more for free download the prop wire app on the app store or Google
Play Store today because you're going to get the market value for your
property you're going to get the highest price the market will pay you'll pay
commissions but you'll get the highest price the market will pay with a real
estate agent so the fact that they're talking to an investor and not a real estate
agent tells us there's something else going on why they don't want an agent yeah
so it's a very revealing question that is a non-threatening way to get to the
bottom of things that makes sense okay next question is assuming we agree on an
acceptable offer now why do I say assuming we get to an acceptable offer this is
a positioning move this is a power move we're going to get to that it's that's
along the lines I don't know if I'm going to buy your property you sell you tell
me why I'm going to buy your property it's putting you in a position of
authority yep you're not desperate here are you like not buying a crappy deal
you're gonna buy a good deal so it's that message that we're sending assuming
we agree on an acceptable offer how sooner you're hoping to close and get cash
in your pocket now when I talk to distressed sellers I love to talk about net
net net I love to talk about the cash you will get in your pocket after everything
else after you pay off the bank loan cash in your pocket how sooner you
looking to get cash in your pocket now that's urgency that's an urgency question
isn't it how urgent is this if they say well when my son graduates high school
and he's 12 right now you know not very urgent that tells us a lot about what's
going on this is the story behind how we're gonna set up our clothes okay number
three tell me a little about the condition have there been any updates done in
the last five years now condition is the kiss of death in my opinion in closing
deals meaning this is abused more than any other thing in the sales process
people go down this condition rabbit hole and they say well how old is the
roof how old is the furnace and and you have a half an hour long conversation
around the condition I could care less about the condition why because I'm
already factoring in that it's gonna need work done I don't care what they say
they're lying to you that it's all fixed up and brand new and move in
writing all that it's not it's always needs a rehab even if it's livable a
flipper is gonna come in there and rip out that 1980 kitchen and put a new one
in right yeah so we don't need to know all of that this is this is more of a
conversational thing it's given me sort of a high level and by the way I haven't
even seen this property yet and if I'm on appointment I'm there so I can get
my head around that if I'm on the phone closing then I'm gonna have a contingency
my contract anyway that's gonna allow us to do a walkthrough and find out
exactly what needs done so at this point in time do I really need to know all
the details about condition no I need a very basic understanding that's it so
don't screw this up and spend forever talking about condition okay fourth
question in order to make a decision about selling your property is there anyone
else that you need to get on board like a spouse okay now why do I ask this
question I want all the decision-makers in the room right now and if they say
well yeah I would have to talk with my spouse about whatever case your spouse
there let's get them on the phone right now so we can have a conversation with
them too okay or the errors or whoever is part of that okay that's it these are
my four discovery questions nothing more nothing less this is gonna tell me
enough about what's going on okay step number three what happened oh you're
writing this down got does everybody want this the exact framework I'll give it
you for free I'll give it you for free yeah totally all the steps all the
scripts yeah yeah you don't have to write it down just step number three get
the seller to commit to sell this is the pre-close we call this so I think about
it like this imagine right now that you're filling out the purchase and sale
agreement and everything we're doing is just filling out the terms of the
agreement and the last thing I'm going to put in the contract is the price but
I'm assuming right now that we're that they're selling their property to me
that's the energy that's the vibe I'm having and I'm showing up that every single
one of these conversations I'm closing the deal now what happens if you bring
that type of confidence and mindset to every conversation you're having are
you gonna close more deals you better believe it so I want the seller to commit
the sell it to me before we've even talked about price and here's what this
looks like I'm not saying I can what is that doing again authority I'm not
saying I can but if I could get you an acceptable offer would you be opposed to
putting together an agreement today now notice how the question is framed what
is the correct answer no no they're not opposed which means yes they will put
together an acceptable agreement now why is it in sales where we want we want to
get the seller to say no which means yes what cycle yes psychologically the
there's a wall that says whatever this guy says say no right that's that's
the psychological defense mechanism when people are in a sales process so I
like to frame questions where no means yes notice a couple other things here I
want to give you guys a couple of vernacular terms that will change everything
for you I never say sign a contract why sign and contract mean to a seller I
need a lawyer to look this over it means legally binding and I better have a
lawyer review this approve an agreement how does that feel so I say approve an
agreement now after they approve the agreement now they signed a contract
that's legally binding you know what I mean like yeah I'm just kidding but
before then it's approving an agreement so you'll hear me say that approve an
agreement I don't use the word contract I use agreement I don't use the word
sign I use the word approve okay do words matter words matter okay so I'm not
saying I can but if I could get you an acceptable offer would you be opposed to
putting together an agreement today now when they say yes they've just
pre-committed to sell their house guys follow me okay step number four I go
back to price now again I'm assuming they already gave me an initial ask price
but I'm going back to price but this time what am I doing I'm reframing the
question showing the benefits and the solutions
I'm solving. So it'll look like this. If I could get you an offer that was
as is, so you don't have to make any repairs for all cash, so no appraisals are
financing, with no commissions or any cost to you, and if I could close on your
timeline, what would you be willing to take for an offer like that? Now how
powerful is this? And guess what? All the fill in the blanks there is what you
uncovered during the discovery questions. So whatever you found out is
important to them is what you put in here. But these are the basics as is all
cash, no cost, and close on your timeline. Those are generally speaking, those
are the most important things to a motivated seller. Okay, now again, what I'm
trying to do right now is get them off of the pie in the sky number. And by the
way, what number do most people lead out with in that very first question? What
number do they lead out with? Zillow. Yeah, of course they do. What would you do? I'd
be thinking maybe this guy's an idiot. I'm going to give him the full retail
Zillow number and see what he says. That's what I would do if I was the seller and
somebody asked me that question. Okay, so what do you think they're going to do?
They're going to do the same thing. Now here's what a lot of people do. They make
this, they make the massive mistake of assuming that the seller's initial
ask price is their bottom line. Not true. In fact, never assume that's true. Oh,
they're not motivated. They want retail. Hang up the phone. Not true. I could
tell you stories of numbers where the seller let out and at the end of a 20 minute
conversation where they end up and it's hundreds of thousands of dollars off
from those two. Isn't that wild? Okay, and biggest rule in real estate never
put yourself in the seller's shoes. I ask myself all the time, why in the
world would the seller sell me their house at this price? This makes no sense at
all. In fact, I'll tell you a story that happened in, is there may know where
Viter Texas is? Okay, how far away is that from here? That's up by Houston, East
to Houston. Okay, so I bought a deal in in in Viter, Texas and on the phone with
the seller, the seller had gotten into a really bad experience with another
wholesaler who had tried to do a novation and it failed miserably. Worse wholesaler
ever. I mean, they just messed the whole thing up all along the way and sellers
now talking to me and they said, look, I inherited the home. It's gone through
probate. I'm living here with my brother who's deaf. We want to sell, but whatever
these guys tried to do before with like showings and stuff, I don't want any
part of that. And I said to her, I said, you know, Phyllis is her name, I said, you
know Phyllis, if you would just list this for sale with a real estate agent right
now on the open market, you could get way more than what I'm willing to pay you.
Do you understand that? And she's like, yeah, I get that. And I said, okay, the
price I'm going to pay is going to be significantly lower than what you can
get retail. And she's like, I'm okay with that. I want these things. I want
as is. I don't want to have to move the stuff that we have in here. I want to
close in two weeks. I'd like it if you could release some funds early so we have
money to move. I said, no problem. I can do all of that. And then I said to her
this, I said, Phyllis, can I tell you what I'm going to do when I buy this?
She's like, yeah, I said, once we close, I'm going to send someone over there and
I'm probably going to spend less than a thousand dollars. I'm going to trash it
out. Then I'm going to send a cleaning person there for a couple hundred dollars
and clean it. Then I'm going to hire a real estate agent to do exactly what you
could do right now. And I'm going to put it up for sale. And guess what I did? All
of those things, I bought it for 34,000. I just went under contract yesterday for
52,500. Yeah. And I told her exactly what I was doing. Okay, zero sales
process, just honesty. But guess what? Did I solve a need? Did I solve a
problem? Could the real estate agent have solved that problem? They could have,
but not in her circumstance. Because why? She's living in the home. She doesn't
want anybody to come in the home. And it wasn't a great living situation, right?
So she's embarrassed. And she needed money up front. Is a real estate agent going to
give a seller money up front? I do it all the time. Now I make
sure I have clean title and all of that. But I release funds early to sellers all
the time because it's such a value add to a seller who is in a bad, desperate
situation. Makes sense, guys? Okay, so it's understanding how to solve these
needs and structure things in the right way. Okay, so I'm going to ask price
again. This time I'm going to say under this type of situation, what would that
look like for you? And I'm hoping that they come off of the pie in the sky
zillow number and they come down to a more realistic number. But I don't really
care what they do or what they say because I'm following a process. I just
follow the process. Okay, don't get emotional about it. Just follow the process.
Next step, determine the maximum allowable offer. What is that? That's the
ceiling on what you can pay for the deal. Now, right now this is going to be the
most complicated part if you're new in real estate because it's the analysis
part. But I think I figured out how to really dumb this down. You guys want to
see the most dumb down version of analysis you've ever seen? I think this is
absolutely brilliant. I created this tool a couple years ago and it is an
absolute game changer because what I'm going to show you right now is I do zero
comping and I do zero repairs to get to my offer price. Who wants to know how to
get to an offer price without comping and without estimating repairs? Oh my
gosh. Yes, please. Okay, here's how we do this. I'm going to tell you big
picture and then I'm going to show you an example. Can everybody see this? Okay,
the first thing that I'm going to do is I'm going to determine the as is value.
Now, not after repair. Throw that out the window. In fact, Jamil might have taught
you all of this so maybe don't throw it out the window but set it aside. Okay,
this is a different way to do this. Set after repair value, which is the
fixed up future value of the property. Set that aside for a minute. What is the
as is value in its current condition? That's what I'm looking for right now.
Okay, in fact, I call it the adjusted as is value because I want this number to
be the fire sale price. Like if I was on the market today, how do I get multiple
showings and under contract and under a week? That number. Because if I'm on the
market, I'm competing with everything else on the market. I don't want to sit on
the market for a long time. I want to sell it fast, right? So I want to
adjust it. I call it the fire sale price. What would be a price to wear if this
house right now was on the open market and all the investors and their
brother saw it that they'd be fighting over this deal because it's a good
it's priced right. Ready with me? Now, how do we get to that as is value without
comping? No comping. Here's how I do it. Whoops. I take the zillow realtor.com and
redfin numbers and I get the average. By the way, I'll give you guys this tool.
You guys want this tool? Yeah, you don't have to do the math. I'll give you this
tool. It's a super complicated thing called a spreadsheet with formulas. Okay.
But hey, I don't like to do the math with my calculator. Do you? No, I just want
to plug the numbers in. Here's what's fascinating to me. If you take zillow
redfin realtor.com and there's a fourth one here. So if you're using, you know,
my software prop wire or any other comping tool you have, you could put a
fourth one in there. But here's what's fascinating. I look at these stats every
quarter or however often they put it out. Zillow has invested millions into their
algorithm to value properties. It used to be kind of a joke. How many of you used to
joke like the zillow number was like, oh my gosh, they're so unrealistic and so
far off. I didn't think that way anymore. In fact, they put out a report that
tells how accurate they are on their estimated values. And it's within like 10
percent. It's really close. They're really good. And I don't just take one. I do
want to be in lazy. But I look at what, what, what, uh, realtor.com. Now, realtor.com,
when you look at their number, they call it real number or real something, they
actually give you three numbers. They use like core logic and a couple other
tools. And they give you all three on realtor.com. Now, I take the average of the
three on realtor.com. So I'm actually looking at six numbers. So I take the
average of the realtor number. I take the zillow number and I take the red
fin number. And then I take the average of that number. Now, that is a pretty
dang good close number to value. Because all of these people are putting
their millions of dollars of algorithm behind figuring these numbers out for
people. You can bank on that number as going to be pretty dang close. Now, could
there be some outliers like, you know, it has a foundation issue or some kind of
weird things going on with the property. Sure. But for the most part, I bank on
this number. I will take this number to the bank on the as is value. Okay.
Everybody with me so far? So first thing I'm going to do is establish what? As is
value. Without comping, I'm just going to use their tools to get me to a number I
feel good about. By the way, let's say that, let's say that, what do I have on
here? Let's say that zillow is 249 realtor.com is 275. And then let's say red fin is
like way out there for some reason, like way off. Like, let's say it's 320. Well,
I'm really looking for a pattern here, aren't I? So I might throw out the one
that's way off and go with the ones that are a little closer together. Because
really what I'm looking for here is, is there some congruency here? Does
everybody kind of think that it's worth the same thing? I'll throw out the
outlier that's going to throw
off my numbers. Okay, make sense? Okay, step number two. If I'm going to wholesale this
property and I'm going to take this deal to a buyer, which by the way every deal I ever
do, I always want to have the option to wholesale it. Why? When you have the freedom to keep
what you want and wholesale what you don't want, man, you have the ultimate business ever.
That's why I believe every single real estate investor should know how to wholesale. Here's
what I do. I keep the home runs and I wholesale the triples, doubles, and singles. Most of
you guys are what most people do is they throw them away. They're like, oh, it's not the
deal that fits for me. I don't want it pass. Not me because here's what I've learned.
My single, like my single deal is somebody else's home run that I can wholesale and make
money. I've gotten this far. I know how to negotiate and close deals. Why am I throwing these
away instead of making money with them? That's how I look at the business. Okay, all right.
So the next step we're going to figure out is the exit. The exit is the cash buyer price.
This is the price, right here, that if I got a deal worth, I can't see it from here, 263,
a buyer would gobble that up for 157. They would eat that deal live. That's 60% of the
as is value. They're going to take that deal at 157. Now I'll show you how I got to that
60% in a minute. But that's the exit price that my buyer's paying. So what do I still need
to factor into the deal? My fee, which is right here, wholesale fee, to get to my buy price.
But my buy price is different than my offer price, isn't it? Because we're going to negotiate.
Okay, guys, with me so far, this makes sense. As is value, what's the exit number, what's
my wholesale fee, what's my offer, what's my buy price, what's my offer price. Those
are the things that I need to understand. And I can do this in literally 10 seconds without
using any brain power whatsoever. Who thinks that's cool? Because here's what I've learned.
If you're comping and estimating repairs, you're using a lot of brain cells and you guys
don't have enough of them. You just don't. Sorry, you don't. You have enough brain cells
to do that until about from like maybe nine to noon and then you're toast. Seriously,
you're fried. And you're going to be so exhausted and so tired because comping and estimating
repairs requires a lot of brain activity. I don't like to use up those that many brain cells.
I don't have that many either, just like you guys. So I want to be efficient with how
I do this. Using this tool, I can literally get to my offer number in five seconds because
all the green cells are formulas. So to get to these numbers, all I need to do is put
in these three right here. In fact, if you guys want, I'll give you this two for free.
I built a AI tool where you just give it the address and it grabs the Zilla Realtor and
Redfin number and does it all for you. Come on. Isn't that cool? Yeah. You don't even
have to put those numbers in. Look how lazy you guys are. Unreal, you guys are so lazy.
Okay. So now we've figured this out. Now, how did I get to this number, the 60% exit number
and the 25,000 whole sale number? I didn't just pull this out of thin air. Here's how I
got to this. And again, I'm just helping you understand this. You don't need any of this
to do the formula because it's already built in. What I found in 21 years of whole saline
is these numbers here, the exit percentages are equivalent to the price of the home. Okay.
You with me so far? So if the average value, as is value again, is under 100,000, buyers
want to exit at about 35% of that on average. Okay. These are safe numbers. Like if you get
numbers that fit this, you'll find a buyer every single time. Okay. If it's between, what
does it say, 100 to 200? Yep. It's 50%, 200 to 360%, 300 to 465%, 400 to 570%. And once
you get into luxury stuff, it's going to be a little more custom. You might go all the way
up to 80%. It could. Okay. Now, my profit is also in direct proportion to sale price.
So notice here, 10, 25, 20, 25, 30, 40. So if I'm going to wholesale, you know, a $400,000
house, I want to make a $40,000 wholesale fee. It's going to be pretty hard to get a $40,000
wholesale fee on a $50,000 house. Wouldn't you agree? It's just because it's all economies
of scale, right? It's a proportionate to the price for the most part. Now, you can. So
I'm not saying you can't, but as a rule, right? We want, we want to, we want guardrails
here, don't we? Again, I'm trying to dummy this down to where I can do this again and
again 10, 15, 20 times a day without using brain cells. Can't do that. Does this make sense?
Yeah. Okay. Now, you can adjust this. If you get my tool, you can go in there and manipulate
these numbers and it'll recalculate everything. But I think these are super safe numbers.
You're not going to go wrong here. Okay. It makes sense. Now, there are a couple exceptions.
If you are super rural, like in the middle of the freaking nowhere, adjust all of this like
way down, okay? Because I can buy stuff rural all day long and I can get into it at 10 cents
on the dollar. Good luck selling it. And I do that. I've learned that the hard way every
time. I've gone in the middle of nowhere. I got something that literally 10 cents on
the Zillow number and can't sell it because only four people live in the town, you know?
So be very careful about rural. That would be one exception to this. But if you're in
a primary or secondary market, or here's my rule, if you're within an hour of a metro
market or a secondary market, you know, you're going to be pretty safe. As soon as you start
pushing outside an hour away, then what happens is you can no longer get the buyers that
focus on the Metro to come that far away. And now your buyer pool just shrank down to
almost zero. The only way I really win rural is I actually buy the thing and put it back
on the MLS. And then I'm hoping that the, you know, three people looking for a house in
town are going to want it. But good luck finding a buyer. Like a cash buyer. Make sense?
Okay. So here's what this might look like. I don't know if you can see this, but these
are kind of that example here. So it's 263, 60 percent exit. You got the gross wholesale
fee. Get you all the way down. So my max buy, my ceiling is going to be on this example
132. Everybody see that? Now that's the most I can pay to get the deal. But what's my
goal in every single transaction? Make the most money I possibly can to bless my life,
my family's life, and everybody else on my team. That's my goal. To get the best deal I
possibly can. Yes? No, it's just it's going to tell, it's going to tell me the numbers.
And then now I know what I got to work with. Find deals faster with prop wire. Search properties,
skip trace owners, and get lead alerts. Download the prop wire app on the app store or Google
Play Store for free. So, you know, if I can't get it for at least this, then it's going
to turn red like already, like automatically, you know what I mean? Yeah, because listen,
I don't put in the seller's numbers. I'm just putting in what I need to be at. Now
now it's my job to see if I can get there. Okay. This is where things are going to start
to get super fun for me. Now we're going to get into the negotiating. Up until this
point, I haven't even given a price yet. Have I? Remember, I'm building my contract,
filling out the contract, filling out the contract. Last thing I need to do is price. They've
already told me they're going to sell it to me. Assuming we agree on price in terms. Now
it's time to get there. So, what we're going to do here is what we call the anchor. And
man, guys, if you learn how to do this well, you will make so much more money because
I guarantee every single one of you are leaving money on the table. There's more in the deal
you could have gotten. Had you followed a better process. There's the seller's asking price. There's my M.A.O. and there's my anchor. And what's
the anchor? It's the floor, right? If they're pying the sky, then I'm way down here. That's
my anchor. And I want to land somewhere where? In between. Well, what's my goal to be as close
to which one? Anchor. I want to be as close to the anchor as I possibly can. And this
is one of the problems why I actually hate M.A.O. Because if I tell my acquisition people,
hey, here's the M.A.O. Go on appointment or go talk to the seller. What do they do every
single time? They get the M.A.O. Yeah, tell me Jerry what number I need to be at and I'm
going to go do a crappy job negotiating. And as soon as I get to the M.A.O. I'm going to
say yes to the seller and we're going to lock up the deal. That's why I hate M.A.O. I wish
I could take this out of it. But as new investors, you guys are going to lose your minds if
you don't have like a number to work off of. You're just going to go crazy. I'll walk
in appointments with zero M.A.O. I'll start at the absolute rock bottom and I'll work my
way up to a number that I know is a
a good number. With no AMAO, I won't even use this stupid tool I showed you. I'll just
go in there, rock bottom, and see where I can land. Truly. Okay? Okay, next step. Let's
talk about the anchor rules. Rule number one, it has to be unrealistically low, like
offensively low. Not offensively low. Here's the thing, guys, if you haven't done the first
whatever steps, those are seven steps, six steps. If you haven't done those well, then when
you give your anchor price, it's going to be offensive. They're going to chase you off,
they're going to hang up on you, they're going to be offended. Why? Because you haven't built
trust. Okay? Everything I'm doing up until this point is building trust. Now, they may
say go pound sand, you know, but they're not going to be offended because why? I've created
a relationship of trust. I've positioned myself as an authority figure. I've done all the
right things. They're not, they're, I never have a seller offended at me when I do my anchor.
Because I do such a good job of creating proper expectations and building trust with that
seller. Okay? That's why we don't do the anchor right out of the gate. If right out of the
gate I gave my anchor number, what would happen? Click. Yeah. Okay. So rule number one, unrealistically
low, rule number two, it should solicit a no. If they say yes to your anchor, what did
you do wrong? You didn't anchor low enough. They should never say yes to your anchor. They
should say no every single time or it wasn't low enough. We want the no because it sets
us up for the next step and it's not a firm offer. It's not a firm offer. It's an idea.
Because let's say that I anchor and I say hey, seller, the most I can pay is $100,000 and
then you go up to 110. What did you just do? You lied. You lost credibility. So here's
how we do this. There's two ways I like to do this. I like to say in the perfect world,
it would be great to be in the low 100s. In the perfect world, it would be great to be
in the low 100s. Now, what's not firm about that? What does that mean, low 100s? Or my
favorite way to say this is I say, imagine if you got other investors from those other
low ball guys, they would probably be in the high 200s. Now, who's the bad guy? The other
investors, not you. They would be at 200s. But see what I'm doing here. It's vague. It's
a ballpark. It's an idea. It's not an offer. You know what, guys? I do this exact same process
with agents, by the way. So you guys have learned intensely direct agent, right? I do the exact
same thing. I'll tell an agent, you know, I know you have it listed for $4.99, but honestly,
I would probably need to be somewhere down around the mid 200s for this to work. Now, what
do I just do? I just gave my low anchor to the agent, and I'm looking for a response. Okay,
so what kind of response are we hoping to get? There's no way I could go that low. When they say
that, I'm like, yes, God, I mean, maybe. And here's your response to that. What do you say?
I totally get it. That's my price in the perfect world. Now, here's the key. But how close
to that can you get? Oh my gosh, this is just magic. Now, what do they do?
Boom, you're going to see a massive price drop. How many of you were at squat up summit 25?
Did you guys hear the live seller call I did? Do you guys remember? I got them from, I forget what
the numbers were, but it was like $150,000 off of their initial ask price is how far they came down
when I got to this step. And it's crazy. In front of 4,000 people that seller just was like, well,
you know, I could probably do boom, boom, boom, they come down. Okay, now, when they give that number,
think about our, think about our, where's go back to that graphic? Think about this. I anchored,
they said, no, I said, how close do you, can that, can you get? They come down. Am I done?
Do I take it? Let's say they're in the profit zone. Do I take it? No, I don't take it.
But Jerry, they're in, they're at the M.A.O. or they're under the M.A.O. Dude, let's, let's take the
D. It's agree, we, it's a profitable deal. Nope. Because what's my goal? Make the most money I
possibly can to bless my life, my family's life, and my team's life. Guys, if you're not making
a profit, who are you helping in the world? And I assume every single conversation I have with
a seller that they're of sound mind. Now, if they're not of sound mind, don't, don't buy their house.
But if they're of sound mind, my job is to find the lowest they'll take on every single time.
That's my job. And they'll, they'll stop when they're at their lowest they'll take, won't they?
So, am I taking advantage of anybody? I'm not taking advantage of anybody. I'm just finding the
bottom that the seller is willing to take for their, to sell their house for me to solve their problem.
I'm solving a problem. What's the lowest they'll go for me to solve their problem? That's my job.
And I own that job and I embrace it. There's nothing icky about this for me. Now, if you have,
if you have an issue with that, you got to really work on your mindset because you're going to be
horrible at this business. You are. If you're like, I just don't feel like I just don't want to take
advantage of anybody. So, I'll overpay. What? That ain't how this works. Okay. Okay. Let's go back to
where are we? Right. Is that where we were? Okay. So then, now the step seven is I'm going to close
the gap, close the gap between the anchor and the MMO. So, I'm going to go right back to the
exact same process. I'm going to counter slightly up from my initial anchor price and repeat the process.
So, I'm going to say something like, you know, if I could get closer to like 115 range, how would that
sound? Now, remember, I said low 100's the first time. They came back at, let's say, 180 or who
knows what? I'm going to go right back and I'm going to anchor again slightly up from where I
anchored initially. And when they say, there's no way I can go that low. What do you say?
Okay. Well, how close to that can you get? Guys, if you watch me do this, just sometimes it's like
five, six times back and forth. They're coming down a little bit, a little bit, a little bit. I'm
coming up a little bit the whole time. I've got my MMO in the horizon and I'm slowly inching up.
My goal is that they come down exponentially and I go up incrementally, right? Okay.
Once we've landed where I feel like I've closed the gap as much as I possibly can,
and guys, if I can get the deal for a thousand dollars cheaper, that means I can sell the deal for
a thousand dollars more. That's a thousand dollars I just put in my pocket. Is this worth doing the extra
step? Now let's say you were able to carve out an extra five grand on every deal you did because
you actually followed a sales process and you're doing 20 deals, 30 deals, 100 deals. How much money
is that? It's significant, isn't it? Okay. So now we're going to provide a firm offer. It looks
like this. Hey, I appreciate you working with me. I would love to put a deal together with you.
If you would be willing to put together an agreement right now today, I would be willing to come
up to 138,000. Can we make that happen? Now it's my firm offer because I've closed the gap.
Now I'm going to come in kind of hot and heavy and I'm going to lock up the deal at what I feel like
is the best deal I could get out of the situation. Okay. So let's walk them through again.
We're going to get the seller to give the initial ask price. We're going to uncover sellers
motivation. We call that discovery. We're going to get the seller to pre-commit, pre-close. We're
going to ask price again this time showing benefits and solutions. We're going to determine what
our M.A.O. is. And let me let me stop here for a second. If you're using that tool, could you
feasibly do this on the fly right while you're in the conversation? Do you have to say to the seller,
you know what? Let me go back to my underwriting team and I'll call you back in two hours after I've
poured over comps and got bids from contractors. I'm doing this while I'm talking to the seller.
In fact, if I need to buy myself some time, guess what I do. I say, you know what? Tell me a little
bit more about the condition. While you're rambling on and on and I'm not listening, I'm filling out my
Zillow redfin and realtor number. What if you're door knocking and you're in person and you
can't be like doing work while they're rambling over the phone and you're actually talking to them.
Great question. If I'm door knocking, I know what neighborhood I'm in and I already know my
number before I go up to the door. You're in the neighborhood. You're M.A.O. number. Yeah. Yeah,
you better already know the value. If I'm in a neighborhood, I could before I knock that door,
I can be like, okay, this whole neighborhood, three bedrooms, two baths, bricks, whatever it is,
I need to be around this number.
number as my max. And I'm like, don't even need to worry about it.
Yeah, so this is where we're closing the gap, you know, and let's say that like my last
anchor number was like 120 or 125. They're at 140. And I've kind of gone back and forth.
I feel like I've squeaked every last dime out of the cellar. Then I want to give my firm
number. So this is where I want the hard commitment from the cellar. So this is where
I say, if you'd be willing to put together an agreement today, if you're not willing to
put together an agreement today, then what we're done, you know what I mean, like why are
we talking? If you're willing to put together an agreement today, I would be willing to
come up to because what's happening here psychologically? It's sort of like with kids. We'll tell
our kids like for bedtime. Let's say that I want the kids to go to bed at eight o'clock,
but I want to give the kids, I want the kids to feel like they're going to win in the
deal. So I'll say to the kids, I'll say, hey, would you rather go to bed at seven or eight?
And they're like, look at me, I got so much choice in my life. It's kind of like that
idea. And they walk away going, I can't believe it. We got another hour or out of bed time.
That's what I want the cellar to walk away with. If the cellar walks away thinking that you
work them down, they're not going to sign the contract. They have to feel like they
worked you up. You want them hanging up the phone going, man, I got that sucker. I got
that sucker. I showed him. He thinks he's a sales guy. Look what I just did. I got him
all the way up to 138. That's the mindset we want to have happen, okay? So that's why we
structured this way. So I was just looking at the whole structure so far, the whole process
for on the seven. Where is that actually played out on the phone call or as he was saying
in person at a site visit? Great question. So there's two ways to close deals on the phone
in person. Now in my business, I do both. I have an in-person business model where we're
in a very specific backyard market and we go on appointment. We do not close on the phone.
Every phone conversation is a little bit of qualification and then we make the appointment
and we go do this in person face to face. So the exact same process works in person or
on the phone. Now which one's better? In person every single time. Oh my gosh. If you can set
up a business where you're not virtual and you're in your backyard, put it this way in
my multi-million dollar operations where we're in a backyard market and we go on appointment.
We close one and four appointments that we go on and we'll walk into an appointment and
on the table they'll have five contracts printed out all on the table from virtual and
we'll walk in there and we'll walk out of there. Our average appointments are an hour-and-a-half.
We'll walk out of there with the contract for $25,000 less than their lowest offer. Why?
Because I throw everybody else under the bus and I say to that seller, I'm here. Here's
my 100 Google five star reviews. We live here. We do this. I'm a real buyer. By the way,
let me show you these contracts. See here how it says the seller, the buyer has all the
way until closing to back out of the contract. See here how they have a $10 earnest money.
These are crap offers and why are they crap offers? Because it's a virtual guy in another
state and he has to have all of that flexibility in the contract in case he can't move the
deal. He needs to be able to back out of the deal. Well, I'm here. I know the neighborhood.
I'm looking at the house. I'm belly to belly face to face. I can come in with a firm, hard
contract with solid terms and I can make that seller feel so good about Jerry Norton
that why in the world would you chance it with these other people? That's how powerful
in person is. If you can do an in person model, you will absolutely kill it.
So to tie into his question back there while you're talking to them, if this was in person,
you could say, you know what, as a matter of fact, and then work out the calculator, couldn't
you just say, hey, give me a second, click it in. You could work that in, couldn't you?
Well, yeah, but I'm going to do that on my drive to the appointment. Because I don't want
to tell the seller, hold on a second, I'm going to get up Jerry's AI tool. I mean, I could,
but I have a 20 minute drive to the house. Why not walk in there already with your number
in your head? Yeah. Oh heck, yeah. One for you, one for me. Oh, yeah. Because every
door I knock, I'm closing this deal. Think about it this way. One of the downsides to an
in person model is scalability. People tell me all the time, they're like, well, I can
scale so much more virtual. Well, maybe, but if I can close one in four appointments and
I can have my lead gen so dialed in that I have four appointments today, nine, 11, one,
and three. And I can go on four appointments today. How many deals am I doing? One a day.
How much more do you want to scale a business? That's as big as I'll ever want to be. You
know what I mean? Question. Does this also work for direct to
agent? And if so, like if you're doing it in your hometown, do you still want to do
it in person? No. Just with agent or just. I hope Jamil told you this. Don't go on appointment
with agents. Okay. Don't go look at houses with agents. Yeah, there's because I shouldn't
say that. I shouldn't say that. I feel like with agents, you can build connection without
having to meet them in person. Sellers, it's a lot hard. It just doesn't work as good.
There's so much animosity towards you from the seller direct to seller because in their
mind, you're going to steal their house from them and wrap them off and you're you can't
be trusted. So you you right out of the gate have to overcome that objection with sellers.
You're a big bad investor. You're here to screw me. That wall is up. Now agents are also
tainted towards wholesalers quite a bit. So you still have to overcome that objection. But
it's B to B, right? It's it's investor to agent. So I feel like you can build that connection
in relationship on the phone without having to meet them in person at properties. So if
you're doing the direct to agent model, then you're just negotiating with the agent in
a similar way or it's a different. Well, it's in a similar way, but the problem is just
going to be there's a lot more nuance because you say that agent, the agent goes back
to the seller, the seller tells the agent, the agent comes back to you and it's a bunch
of nonsense, right? Like it's so annoying. I wish I could just say to the agent, can
you just get out of the way? I'll pay you your commission and let me talk to the seller.
You know much more deals I would do because who screws it up every single time? The agent.
Because I don't know their tonality. I don't know how well they're selling this to the
seller. Like most most agents are not good at sales. You know, when you get your real
estate license, the three most important things they should teach you is business, marketing,
and comping. Guess what they don't teach you at all at real estate school? Any of those,
they teach you meets and bounds, how many square feet are in an acre, and so on. Stuff
you'll never, never use ever. Yeah, so agents, I have to teach agents the sale process.
Okay, thank you. Great question. Other questions? We're about out of time, but let's, do we
have to go right this minute? Question? Yeah, so if you're doing this direct agent and
they have to go back and forth, I mean, is there, they're legally obligated to give your
offer to them? Not necessarily. Okay, so did Jamil teach you guys the double-dip strategy?
Okay, so the double-dip strategy is where you go directly to the listing agent and you
let them represent you as the buyer's agent in the transaction. So they're dual representing.
They're already represent the seller because they have the listing. You're offering them
the represent you as the buyer. Now they have a choice in that. So if you say to them,
"Hey, will you dual represent this deal and represent me as well as the buyer?" And they
say, "Yes." Now they have a fiduciary duty to present the offer to the seller, but if
they say no, go find your own agent, then they could not make the offer if they don't want
to. Does that make sense? Now, what I do with agents is I don't push for a written offer,
I push for a verbal. So for example, I'll say to the agent, I'll say, "Hey, remember my
low anchor? Hey, you know, in the perfect world, I'd be around the mid-200s. I know that's
way off of your ask price, but would you mind going back to the seller and giving them
my verbal?" And then let's see what they do and we'll go from there. And so I convinced
the agent to go low anchor for me because I'm just looking for the seller to engage with
me. And when the seller comes back and says, "No way, go pound sand," or they're countering
you at this, I just kind of go through the same framework of, "Okay, we'll go back at this,
go back at that." And then I would love if they put it in writing, but they won't because
they're lazy. So I get them to do verbals until we get to where we should put it in writing.
Sir, it just takes you longer to get there. It's just way longer because there's one more
cog in the wheel. Yeah. I called the double dip because they're getting the listing side
and the buyer side. It's called dual representation. Did we understand how that works? There's two
agents in the transaction. The listing agent representing the seller and the buyer's agent
representing the buyer. Those can combine. Same agent gets both sides.
Question back here. I slip in Maryland and I actually have tried to do that with
[BLANK_AUDIO]
and they're telling me that it's illegal to do that now.
- Okay, I was wondering if someone was gonna bring that up.
14 states have where you can't be dual agent,
but I'm telling you, Florida's one of 'em
and Texas is one of 'em.
We do it like crazy.
Don't worry about the structure
'cause what they could do is become
a transaction coordinator in the deal,
meaning they don't represent either party.
So trust me, just offer it to the agent.
They'll figure out on their end
how to stay compliant with everybody.
We do it in Florida and Texas every single day
and both of those don't allow dual agency.
Okay, they could say, "Hey, I'm a,
there is no buyer agent commission,
but let's make your side 6% instead of 3%
and I'm still bringing the buyer to the table.
Will you do that seller?"
And the seller says, "Yes," or whatever.
Or you pay the other 3% and you factor it into the deal.
Like there's so many ways to deal around that.
The point is, you want the agent to get double paid
so they go to bat for you.
And there's, so don't worry about that part of it.
That's a nuance.
Just offer it.
Yes. - All right.
You mentioned at the beginning
that you most of the time give money
a front to the seller.
When will you not give money a front to the seller?
- I never do it until I have clean title.
So here's where this comes in important.
What a lot of people do is they do post occupancy.
What does that mean?
That means after we close and you're funded,
I'll let you stay in the property for two more weeks
because now you have money, you can pack and move.
I hate that, I don't like to do it that way.
Why?
Because let's say I hold back $5,000
but they got the other $80,000.
Now they're flush and cash.
What incentive do they have?
- None.
- They're less motivated.
Instead what I'll do, as I'll say,
how much do you need?
For a grand.
Okay, once we have clean title,
I'll give you the four grand now,
but you don't get the other $80 grand until closing.
Now how motivated are they to get out?
Because the bulk of the money's coming at closing.
And I feel safe and protected
because they're not gonna not close
'cause they got a couple grand out of me.
They want the rest of the money.
So that's what I mean by that.
It's a super big value ad.
- So it has to be a clean title.
Other than that, you don't give money.
How about you see if it's a pre-forclosure?
- Pre-forclosure, I have to feel super confident
that we're gonna close.
If there's any doubt whatsoever, we might not close.
I don't want to give money up front
'cause then I'm at risk.
- All right, all right, thank you.
- We have a question right here, too.
- Right, where?
- Over here.
- Oh.
- I just want to make sure I understand you correctly.
Did you say that agent does not have
to offer a written offer?
- No, if it's a written offer,
they'll have to present that.
All I was saying is, people say to me all the time,
they're like, well, the agent has to present your offer.
No, they don't.
They do if they agree that there's representation
in the transaction.
Now, if I went and got another agent
and we presented a written offer to the listing agent,
yes, they would have to present that.
But if I'm asking the listing agent to represent me
and make a verbal offer, they could say, no,
I'm not going to represent you.
Go get your own agent, make your own offer.
- Got you, okay.
- That's all.
- Thank you for clarifying.
- Yep, question back here.
- Hi, back here.
I'm just wondering, what is your favorite
a way to get direct to seller leads
rather than having to cold call?
- Oh.
I don't have that time.
Well, so to answer that.
- Here we have it for free.
- Yeah, and for free.
(laughing)
Yeah, okay.
There's inbound marketing and outbound marketing.
Outbound marketing, like cold calling, is cheap,
but it takes six months, smaller fees, a ton of work,
but it's cheap, okay.
Inbound marketing is gonna get the highest intent seller,
highest motivation, you're gonna have a 30 day window,
you're gonna get the biggest fees,
but what's the trade off?
It's expensive.
That's your Google ads, that's your paper lead providers.
So what do you want?
Do you want cheap, longer, less money?
But it's cheap, or do you want expensive,
but I'm getting bigger deals and I'm getting them done faster?
Everybody has to make that decision.
Usually it's developmental, right?
You start out with the free, then you go to cheap,
then you go to expensive.
Like that's the progression usually.
Unless you have a big fat marketing budget,
you have to start out with the free,
which is why I'm such a big teacher of direct to agent,
'cause why?
It's free, it's a lot of work, but it's free.
What I'd rather do is run Google ads,
get a seller who's super hot and motivated,
we close it for a $40,000 profit
and we close in two weeks and I made my money back.
And I can close one in 10 of those,
versus one in 50 cold calls.
See what I mean?
So there's just a place for everything,
where do you fit in the equation?
Okay, and so you would say Google ads over Facebook ads
if you're willing to invest in me?
Yes, okay.
Facebook ads aren't intent based,
people are scrolling and your ad pops up.
Google is they typed in, sell my house fast for cash
and you pop up.
See the difference?
- Yeah.
- Way more effective.
- And just one more question,
what is your closing rate on the phone?
- My clue, okay, so here's how I look at the entire business.
I have leads, which is anybody on a list
that I think might be in distress.
I have opportunities and opportunity as someone who said,
yes, I'm interested in selling, I'd entertain an offer.
I have an appointment, which in this case
would be the closer framework,
whether it's on the phone or in person.
That's an appointment.
I have a contract and then I have a closing.
Let me say it again, lead, opportunity, appointment,
contract closing.
I track those numbers meticulously.
I know exactly what my ratios are all the way down.
So I said earlier, my appointment to contract ratio
is what?
One and four, guess what my opportunity,
yes, I want to sell to appointment ratio is.
Well, industry standard that's good is about 25 to 30%.
So out of 10 people that say,
yes, I'm interested in selling,
people will go on two or three appointments
after discovery, they'll be like,
you know what, I'm not going to go on appointment,
they don't seem super motivated.
We've changed our policy, we have two rules now.
Yes, I want to sell and they have equity.
So we look them up on prop wire, do they have equity?
Because I don't want to go on appointment
if they don't have equity.
Because I want to be able to buy deep.
And then we go on appointment.
And what I found is that on appointment,
they're going to tell me everything and anything now
that they won't tell me on the phone, right?
Because the guard's up, I don't trust you.
Now I see you in person, you're a real person,
you're a nice guy and I'm a nice guy.
So it's, you know.
And so then now I end up getting way more deals.
So we have a 50% from opportunity to appointment ratio,
a 25% ratio from appointment to contract ratio.
And then I want my contract,
the close ratio to be three out of four, 75%.
So three out of four contracts,
we get to the closing table.
- Thank you.
- Is that helpful?
Okay, now, if you tracked all your stats in your business
and I could lift the hood and look under the hood
of your business, I could tell you in 10 seconds,
the health of your company, where the problems are,
where the holes in the boats are,
and what you need to fix.
But see, most people don't what?
They don't know.
So then you guess, you just guess.
Oh, we need to fix this.
Most people think it's a lead problem.
That's where everybody thinks, oh, I have a lead problem.
No, you don't.
Most people don't have a lead problem.
They have a conversion problem.
I'll keep going till they kick us out of here.
Do we have to stop?
Otherwise, we'll keep going.
- We've got time, Jerry.
130 is when they'll have to be back here.
- Oh, sweet.
- Let's go.
- Are you using. - Just stop me when I'm too far.
- Are you using something specific to track here?
Your numbers, like a specific system, are. - Yeah, I mean, we use a CRM.
Yeah, we call it the low-ac, L-O-A-A-C.
Lead opportunity, appointment, contract closing.
But you could do this on a spreadsheet to begin with, right?
But yeah, a CRM's really nice.
But I'm just, it's mandatory in my company
that we track all of this, all of this data.
Because how do I know what's going on
if I don't have the data?
I have to have the data to know where we need to improve.
And every week, we pull up the low-ac,
and I'm looking at that with my team.
Where are we at?
How are we doing?
Where do we improve?
- Actually, team just said one more question.
One more question.
- Terry? - No.
- Where?
- For a site over here.
I'll run this over to you.
- There you go.
(audience cheering)
- Terry, when you were mentioning that when you do in-person
and you were using the credibility with your documents
versus somebody that's not near them,
what were the things that you pointed out on their documents?
- Yeah, great.
So, we often think that price is the only thing
that matters to a seller, it's not.
In fact, for a retail seller maybe,
but for a motivated distress seller,
price is actually way down the line.
Terms are usually way more important,
meaning speed and certainty.
A distress seller is selling to you for certainty.
They want to know you're going to perform
and solve their problem.
That's most important.
You have to understand.
So if you guys are.
have lived in a retail world.
This is why agents have a really hard time
transitioning to an investor,
because they're so trained to think like retail.
That ain't how motivated sellers work.
So what are the things that give a seller certainty?
Closing day, contingencies.
The more contingencies, the less certain the seller is, right?
'Cause you can back out now.
So what I wanna do is I wanna close all those loops.
Now, there's nothing wrong with contingencies,
like I'll have contingencies too,
but I'm using that as a negotiation tool.
Now, if I'm on the phone, I have to have contingencies.
Why?
I haven't seen the dang thing yet.
Yeah, so I have to have an inspection contingencies.
But here's what I do.
On the phone, I'll say this to the seller.
I'll say, look, based on everything we've talked about,
I think this is a great number to make this work.
We need to put an agreement in place.
I can't do the next step, which is open title,
until I've got eyes on the property.
So in the agreement, I'm gonna send over to you.
You're gonna see a little thing there
that says inspection contingency.
That's my due diligence period.
All I need is five days or whatever.
I'm gonna send someone out.
We're gonna walk the property.
I'm gonna make sure nothing weird's going on,
like a foundation or a roof issue.
As long as it checks out, and it's exactly what you tell me it is,
then we'll move to the next step,
which is open escrow and move to closing.
But if I get on that appointment,
and I find out that there's a hole in the roof,
that you're not telling me about now,
then we may have to revisit all of this.
Now, is that honest?
Is that transparent?
Yes, I don't bury it and hide it.
I was just looking at another wholesalers contract,
and guess what it said in there.
It said, buyer has all the way until closing
to perform due diligence,
and at the buyer's sole discretion,
they can postpone closing another 30 days.
It's horrible.
Now, if they told that to the seller,
and the seller was okay with that, fine.
But they don't tell the seller that,
and they build that, now why does the wholesaler
have that in there?
I gotta have more time to find a buyer.
I don't know if I can do this deal,
and I need to be able to back out of it.
And so here they are stringing along the poor seller.
So, though all those things earn us money.
So your biggest things right now are closing date.
Your other biggest thing is earn us money.
Your other biggest thing is any type of contingency.
Like inspection contingencies.
So, when I'm comparing myself to another wholesaler,
I'll tell the seller, say, hey, if it'd be helpful,
I'd love to look at your other offer,
and just give you my advice on what to watch out for.
'Cause there's a lot of people in this business
that don't treat sellers right,
and I don't want that to happen to you.
After that, if you decide to go with them, totally get it.
Would that be helpful, seller?
And guess what they say to me?
Well, sure, tell me what you think.
And I'll point out all the things in their contract.
And then I'll come back strong with mine.
I'll say, listen, I know my number.
I'm here looking at it, so I don't need to do that.
I'll come in with a $5,000 earn us money deposit.
You don't have to go that high, but you know what I mean?
And I can close whenever you're ready.
We can close in two weeks if you'd like.
And I'll give you $5,000 before closing,
so you can move if that would be helpful
once we get clear title.
See what I'm doing?
All of a sudden, now I'm walking out of there
with a $25,000 better deal than everybody else
because of certainty.
Hey, thanks for listening to this podcast.
To get more free tips, check out my YouTube channel,
just search flipping mastery TV on YouTube,
where I have over 1,000 videos teaching you
how to make more money with real estate.
On my channel, I also give away free stuff
like my quick start kit with everything you need
to flip your first house in the next 30 days.
Or my deal-finding software called Data Cruncher,
which finds discounted houses in any zip code
in a matter of seconds.
You can get those for free at myquickstartkit.com
and my data cruncher.com.
(upbeat music)
Podcast Summary
Key Points:
Closing real estate deals effectively requires a structured, repeatable process that combines science and art, with the core being asking the right questions at the right time with the right tone.
The first step is to get the seller to name their initial ask price, establishing authority and setting the tone for the negotiation.
Discovery follows, using four key questions to uncover seller motivation, including pain points, reasons for avoiding agents, urgency, and condition—without overcomplicating the process.
A pre-commitment step is essential, where the seller agrees to approve an agreement, creating a psychological "pre-close" that builds trust and confidence.
Price negotiation is reframed to show benefits—such as all-cash, no repairs, and closing on the seller’s timeline—making it more appealing and solution-focused.
A simple, data-driven method is used to determine the as-is value via average Zillow, Redfin, and Realtor.com numbers, with exit percentages based on property value to establish a clear offer ceiling.
Anchoring is used strategically with an unrealistically low starting price that solicits a "no," creating room to close the gap and increase the final offer.
The process is designed to be scalable and practical, usable in phone calls or in-person meetings, with in-person closing being more effective due to trust-building and stronger contract terms.
Summary:
Jerry Norton presents a detailed, step-by-step framework for negotiating and closing real estate deals effectively. He emphasizes that success comes not from desperation, but from consistency, trust, and a structured process. The framework begins with the seller naming their initial price to establish authority, followed by four discovery questions that uncover motivation, urgency, and decision-makers.
This leads to a pre-commitment to approve an agreement, setting psychological momentum. Price negotiation is reframed around benefits—no repairs, all cash, and fast closing—making the offer more appealing. , 35% for under $100K).
A key strategy is anchoring with an unrealistically low price to solicit a "no," allowing for iterative negotiation and closing the gap. The final offer is presented as a firm, high-value deal that feels earned by the seller. The process is designed to be practical, scalable, and applicable both over the phone and in person, with in-person meetings proving more effective due to deeper trust and stronger contracts.
Norton stresses that every step builds credibility, reduces emotional decision-making, and ensures the investor maximizes profit while solving the seller’s real problems—making the process both profitable and ethical.
FAQs
The ability to negotiate and close real estate deals is emphasized as one of the most important skills, even though it's not mandatory for success.
A framework provides consistency, predictability, and guardrails, helping investors overcome objections and perform better in negotiations.
The first step is to get the seller to name their initial ask price, which positions the buyer as the authority and sets the tone for the conversation.
It establishes the buyer as the authority, shifts the dynamic to the buyer being in control, and allows the buyer to lead the negotiation without appearing desperate.
The questions are: 1) What's going on that's making you want to sell? 2) Why haven't you listed with a real estate agent? 3) When do you want to close? 4) Are there other people you need to involve in the decision?
It gets the seller to commit to selling before discussing price, creating a sense of readiness and closing the deal at a psychological level.
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